Business ProfileforBest Deal Movers, LLC

I used Best Deal Movers six years ago and had a wonderful experience with them - no damages and a great team. Because they were so great then, I used them again which was a horrible mistake. They damaged my baby grand piano, lost the rod to the foot petals, damages exceed $5,000 to many other items including a gold inlaid leather top desk. They lost all the brackets to my lamp shades, bolts for the bed frames, and I could go on and on about the damages. They then placed items in the wrong floors even though everything was clearly marked as to location and they were given a diagram identifying each room. I guess they couldn't read. I was then overcharged $2,900 because it took them longer to unload since they had to redo things and they took multiple breaks and sat around talking to each other. I filled out a damage report sent it to them and was then told that I had to take pictures of all the damages and send to them or they would NOT process the damage claim. I asked them to send someone out to take the pictures and they refused. They also refused to refund the overcharge. So now I have paid almost $10,000 for a move that was a complete disaster! It has taken 2 weeks for someone to respond to my phone calls. At this point in time, I will turn this over to my law firm to handle. I am 76 years old and cannot and will not be treated this way!!!!! DO NOT EVER USE THIS COMPANY!!!!!!

Thank you for sharing your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience or dissatisfaction caused.We want to assure you that your claim is receiving our full attention. We are currently in the process of thoroughly reviewing and processing the pictures and documents you have provided. Our goal is to resolve this matter promptly and fairly.Your patience and understanding during this time are greatly appreciated. Please rest assured that we are committed to addressing your concerns and reaching a satisfactory resolution.If you have any further questions or additional information to share, please do not hesitate to contact us directly at ************ or ********************************** We value your input and look forward to resolving this issue with you.