Customer ReviewsforBest Deal Movers, LLC

I used Best Deal Movers six years ago and had a wonderful experience with them - no damages and a great team. Because they were so great then, I used them again which was a horrible mistake. They damaged my baby grand piano, lost the rod to the foot petals, damages exceed $5,000 to many other items including a gold inlaid leather top desk. They lost all the brackets to my lamp shades, bolts for the bed frames, and I could go on and on about the damages. They then placed items in the wrong floors even though everything was clearly marked as to location and they were given a diagram identifying each room. I guess they couldn't read. I was then overcharged $2,900 because it took them longer to unload since they had to redo things and they took multiple breaks and sat around talking to each other. I filled out a damage report sent it to them and was then told that I had to take pictures of all the damages and send to them or they would NOT process the damage claim. I asked them to send someone out to take the pictures and they refused. They also refused to refund the overcharge. So now I have paid almost $10,000 for a move that was a complete disaster! It has taken 2 weeks for someone to respond to my phone calls. At this point in time, I will turn this over to my law firm to handle. I am 76 years old and cannot and will not be treated this way!!!!! DO NOT EVER USE THIS COMPANY!!!!!!

Thank you for sharing your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience or dissatisfaction caused.We want to assure you that your claim is receiving our full attention. We are currently in the process of thoroughly reviewing and processing the pictures and documents you have provided. Our goal is to resolve this matter promptly and fairly.Your patience and understanding during this time are greatly appreciated. Please rest assured that we are committed to addressing your concerns and reaching a satisfactory resolution.If you have any further questions or additional information to share, please do not hesitate to contact us directly at ************ or ********************************** We value your input and look forward to resolving this issue with you.

WARNING - DO NOT USE BEST DEAL MOVERS AND STORAGE My move was May 31, 2024 WARNING - Do not expect any customer service from this company after the move. Two of the movers they sent were untrained and unable to perform and then they charged me over $1600 more than quoted. Original quote was for $3235. Over charge of 50%!The scheduling team, estimator and the move team were very respectful and three of the moving team were clearly experienced and able to perform. Two of the team struggled so much I had to help unload. Don't be fooled into hiring this company based on the before move team. The post move customer service is horrible!I had to call multiple times to try to resolve this. I called their main office and ****, who said he is responsible for charges, was told by his boss they would not make any adjustments. They have to pay their team, so they would not make a change. I asked to speak to his boss and was told he does not keep normal office hours.They were only moving furniture, no boxes. All furniture was broken down and ready to move. They came to the hose performed an estimate and missed it by more than 50%. Clearly bait and switch.I highly recommend you do not use this company due to customer support after the move.WARNING - DO NOT USE BEST DEAL MOVERS AND STORAGE

Thank you for sharing your feedback with us. We truly appreciate the opportunity to address your concerns and clarify the circumstances surrounding your recent move.Firstly, we want to express our gratitude for choosing our services for your relocation needs. We understand that moving can be a stressful experience, and we strive to make it as smooth and efficient as possible for all our customers.Regarding the discrepancy between the estimated and actual time of your move, we apologize for any inconvenience this may have caused. As you mentioned, the additional inventory beyond what was initially estimated naturally extended the duration of the job. Our team made every effort to accommodate these changes and ensure the safety and security of your belongings leading to no damage.Regarding your comment about our crew, please rest assured that all our team members are experienced professionals dedicated to providing top-notch service. While it's true that the job may have taken longer than anticipated, it was not due to any lack of skill or diligence on their part. Our movers are trained to adapt to various circumstances, including unexpected increases in inventory, and they worked diligently to complete the job efficiently and effectively.We also want to emphasize that open communication is a cornerstone of our service philosophy. From the outset, we strive to provide clear and transparent estimates, as well as updates throughout the moving process to keep our customers informed every step of the way. We sincerely apologize if there was any misunderstanding regarding the duration or cost of your move.While we regret that your experience did not meet your expectations entirely, Customer satisfaction is our top priority, and we are sorry you feel unsatisfied with your experience.

I wish I could leave a positive review, but I cannot... Initially, I had packing and storage prior to moving to my daughter's temporarily while we found a more permanent residence, which we did 2 months later.When they came to move my daughter and me to the more permanent residence, I had an entire box of kitchen property that did not show up to the new place. Additionally, I had a very personal large oil painting, an ink etching and an acrylic painting that did not make it to the permanent residence. There was an expensive hand blown glass bowl contained in the kitchen box too, and it was a meaningful gift to me. All of the missing stuff was very meaningful to me. After numerous complaints and calls, it yielded no results unfortunately.sss On the day of the move from my daughter's place to the new residence, the movers brought in boxes marked fragile with all broken items. They moved boxes marked for upstairs to downstairs, and vice versa.I am beyond words of disappointment, but let's say I would NOT recommend this moving company to anyone moving. Not now, not ever.

We appreciate your feedback regarding your recent moving experience, but we must address several points raised in your review. Firstly, it's disheartening to hear that despite your apparent satisfaction as indicated by the positive comments on our company comment card, you've chosen to publicly disparage our services. We take pride in delivering exceptional service, and your failure to communicate these concerns directly with us before resorting to public criticism is disappointing. Secondly, regarding the missing and damaged items, we take these allegations seriously. However, we must stress that our claims department cannot address issues that haven't been formally reported. We have not yet received the claims form back from you, filled out with the items that you are claiming. In conclusion, while we regret any issues you've encountered, it's essential to engage with us directly and provide the necessary information for resolution. We remain committed to addressing your concerns, but cooperation from your end is imperative. Should you decide to pursue resolution, we urge you to complete the claims form and provide any additional documentation promptly. We value your business; we're prepared to resolve these matters to the best of our ability. Thank you for your attention to this matter.

Great company. Hard working, professional team of guys. There was a slight miscommunication, however, they honored our original agreement.

Thank you so much for the review! We appreciate your understanding, and it was a pleasure working with you!

These guys were super professional with awesome attitudes. They moved a few ultra-heavy and awkward items for me with care. They were very accommodating and even helped rearrange some items inside of my storage unit to fit the new items. Shout out to **********, ***** L and ************** will be using Best Deal in the future.

Thank you so much for taking the time to leave us a review! We're looking forward to working with you again!

Best Deal Movers are well trained professionals that focus on ********** needs. Thank you guys! Highly Recommended ****************************

Thank you so much for the review!

This company is dishonest and did not honor their commitment. *************************** gave me a quote while I was shopping around for movers. He said, we are open to negotiating. We agreed on a new quote however when the quote was sent ******* was not in the office or available to talk they stated they could not honor the quote ******* gave me. However, I paid a deposit based on the quote that *************************** gave me. ******* another sales rep told me that I would get my deposit back but to no avail they have refunded my money and today said that I would not get it back because I canceled within 24 hours. I canceled because they did not honor the quote that was given to me by *******. This company is dishonest!!!

Hi Ms. ******* Thank you for your feedback. We apologize that there was a misunderstanding. We would have been happy to move forward with the estimate that ******* gave you but we could not provide you with a new lower estimate. Since you cancelled during the confirmation call the day before, it is against our policy to refund the deposit.

Mo, *****, and **** were awesome. They worked diligently and took good care of our stuff. ** 'em.

Thank you so much for taking the time to leave us a review.

Moving services by Best Deal Movers was conducted in a very professional manner by team consisting of ************************, ************, ******, ***************, ************, ******************, **********************, ******* and *****. Job well done and wonderful working with the team. |

We really appreciate you leaving us a review, and are happy to hear you've had a good experience. It was a pleasure working with you!