Business ProfileforAcura Financial Services

Zero star, if I could. I am extremely disappointed with the service I received from Acura Financial. I bought out my lease on May 11, 2024. On May 22, 2024, I received a letter stating that in order to process my payoff and release the title, an additional $894.66 was required.I contacted customer service and spoke to multiple representatives, one of whom hung up on me when I asked her to listen to my concerns. **************** is terrible. The representatives explained that my payoff amount expired on May 11 and that payment needed to be received by that date. This implies I paid less for the car than the payoff amount, which is incorrect. They claimed the dealership failed to send the payment by the requested date. I have documentation showing that my payoff was valid until May 16. I informed the representative that there seemed to be a misunderstanding and that they should address the issue with the dealership, as I signed an agreement with payment and documentation finalized on May 11. Furthermore, Acura Financial cashed my check on May 15, 2024, a day before the payoff deadline.I am concerned about the legality of Acura Financials actions. As a resident of ************, I am aware of several consumer protection laws such as The Pennsylvania Automotive Industry Trade Practices Act (PAITPA), the Unfair Trade Practices, and the Consumer Protection Law which prohibits deceptive or unfair practices in the sale of vehicles. According to 37 Pa. Code *****, this issue could be considered an unfair or deceptive practice. I urge all consumers to be aware of their state laws. I was close to contacting my lawyer over this issue. I would rather give my $900.00 to my lawyer than to RIP OFF Acura. Ultimately, the dealer and Acura Financial were able to resolve the *********** To Acura Financial, please note that I will not conduct any future business with your company. Take note of your rating, a score of 1.04/5 is unacceptable. DO BETTER!

********************************** (AHFC) is responding to a complaint received via the BBB from *********************************** dated July 7, 2024. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.