Business ProfileforMark Spain Real Estate

We used a new service, Homeward. It was explained we would get more money than with a standard OpenDoor type company. At the time, the **************** had been in place 2 weeks. I was concerned about the lack of info our original agent could provide. There was an obvious lack of training provided to agents but we had heard good things about the company. We lost our original agent due to in-house politics but didn't find out for a week. Our new agent was knowledgeable but busy covering our lost agent's clients. Although Homeward bought our house and paid us the initial partial cash-out payment upfront, it was not clear in any communications or paperwork that we had to continue maintaining the landscaping, pool, and utilities until Homeward sold the house. We had been told the home would be cleaned after a team went in to do the painting and minor repairs. When the pictures were taken and uploaded to real estate sites, there was NO quality control. Areas needed work, ********* tape was on the walls, and NOTHING HAD BEEN CLEANED. THE HOUSE LOOKED DISGUSTING AND THIS IS HOW THEY LISTED IT. We were asked to fill out a form including desired sale price. We thought this was strange since the house was no longer ours. We input the selling price our original agent suggested. What should have been done, that we should not have had to think of, was to have new comps run. Prices had dropped, so it ended up being overpriced. We understood Homeward had a schedule for price drops. But, with overpricing and disgusting pictures, the house may have been on the market, but it was NOT marketable. It ended up being on the market for 6 months in an area where most properties were getting offers within 7-15 days. When sold we discovered there was no final payout as it had been spent on extra repairs and work, a fact we were not told. Although financial compensation for our losses from lack of knowledge and communication would be great, we mostly want to register the complaint.