Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* from Cheap Auto Trans. Continuously sends emails with quote to transport auto. I have informed him the car has been transported. However he continues to email the same quote about 2 times a day every day.

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/5/24 *********** charged a booking fee of $150 without disclosing it in my contract or verbally. They strung me along with supplying me a driver after I booked 2 weeks in advance on Dec. 21, 2023. The original quote was for $385 and the day of no one came for that price. He called me to inform me it would be double what he quoted me. The price to ship my car now was a total of $750. They said they would give me $100 off for their mistake but then tried to say the total was $850. The driver is charging me $600 total to ship my car, so I asked the company where does the $100 discount they offered me come off from? Because the driver wants $600 upon delivery. This is when they tried to say the price was actually $850 but they **** up my contract and I signed for $750. My car was scheduled to be picked up at 1/4/24 and nobody came. I emailed them and he texted me. He gave me a number to a driver that told me he would be there by 2-3 and then immediately texted back saying his truck broke down.I want my money back and it to be on file that this company is doing fraudulent business.

  Customer Answer

  Date: 01/07/2024

  Danny **************

  *****************************************

  Company ************

  *****************

   

  Business Response

  Date: 01/26/2024

  Hi! Thank you for reaching out. We sincerely regret for your negative experience with us. We are looking into this and will get back to you as soon as possible.

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a scam, on November 11th I contacted *************************, debla cheap auto trans transportes companies to get my vehicle, from that day he made a commitment and I made an advance payment of $150, and the days passed and ******* could never get a driver. And I told him that for fvor they would return my deposit of 150. And still I keep waiting and he does not return my money, he just always makes excuses and when I try to call the company of this number **********. They don't help me with my problem. I am very disappointed, this wash just a scam

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had contract a month in advanced Signed. The car was to be picked up in MD and taken to ******* *******. I left MD the day before the pickup date. Had a rental car at the time. While in route after leaving the car for pickup I got a call from ***************************** the Broker telling us if we did not pay an xtra $250.00 on top of signed agreement they would not pickup the car. The car was going to be towed if not picked up as agreed upon by singed contract. They demanded that my wife who was home along in ******* go to the bank and get the xtra money in cash only. The following day they called when car was picked up and demanded more cash on top of the money they already requested. Then we were told if we did not get the xtra $50.00 they would drop the cat in ***** ******* over two hours from the house. Total extortion! We are seniors and started to file a Police report but the stress was over whelming. These companies appear to have no regulations to control them. They claimed they fired *************************** the Broker for her what they called a Con ***. Not true as ***************************** sent an email to me yesterday asking for more business from Cheap Auto Transport. If we lived In their area we would file a small claims case immediately. I am familiar with transport companies. If we don't received a refund this will not stop here we promise you

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I have dealt with this company and the exact occurrence happened both times. The first time they refunded me the difference and apologized and said it would not happen again so I trusted them and they did the exact same fraudulent business practice as the first time. I contacted them to ship a car from ********** to **** two weeks prior to the pick up date. They quoted a price of $930. Leading up to the pick up date, I would get texts from their employee *********************** saying he was processing the order and to have a blessed day. The day prior to them picking up I had not heard from them and contacted them. They told me the price is now $1300. So once again they did a bait and switch and lock you in with a lower price and when you are stuck at the last second and they say the price has gone up from what you were promised. Due to my time constraints I had no choice but to unfortunately use their services. This company business practices are based on fraudulent quotes in order to lock you in then they know you are between a rock and a hard place and raise the price. They are very unethical and shady and I have filed a fraudulent business practice complaint with the *** as well as the Better Business Bureau. I encourage others to do the same so this company is held accountable.

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  InJsnuary I hired another company to transport a **** Ranger pick up from ** to my home. This company has refused to quit harassing me with emails about getting this vehicle picked up. I have requested this, I have reported it to the BBB, however, nothing was done or the request was ignored or never received (excuse time) so please for the love of god get these idiots to stop

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found this company online via ****** I had my car being transported from ******* to ******** I talk to a person name **** and they set up a contract which I did via over the phone and online for a price for 650 something dollars that was post to pay a deposit of 150 and then when they receive when I receive my truck in ******** I was supposed to just pay them 500 cash on hand when my car got picked up it was initially a day and a half later than what they picked up my car for in ******* so that was one red flag but I was already in ******** I took a plane to ******** thats why my card was shipped then once my car got here it was on a Sunday, May 7 that my new amount is $1200 which I was only supposed to pay $500 when they dropped off my car so I immediately started calling the company and received no information or call back when I finally got a hold of someone when the shipper brought my truck it was a Hispanic couple that were the drivers and they said that I had 10 minutes to come up with the cash are theyre going to pull off once again I was in a frantic because it was Sunday and I asked him this is not the amount on my contract I was only supposed to be giving you guys 500 and I got a hold of **** via another phone they answered on the website and they told me a bunch of lies I needed to get this paper they assured me on sent on Monday that I will have my $700 back in my account I gave him my account number and my routing number he needed and Ive been calling since May 7 no one has got back to me on May 15 I got a hold of someone name ***** and he assured me that he was the manager and that he would take care of this situation and he has no clue what Im saying but then he calls me back and says that his name is **** from the same number No one has reached out to me and no one is answering my calls theyre going straight to a voicemail and I would like my $700 back from this company I got on the website and say they had a lot of complaints and this is not right

• Initial Complaint

  Date:04/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote from this company for 100 dollars to ship my vehicle once i paid they then came back and charged me another 125 dollars upon delivery. I told then to give the money back and they said dont worry we will not charge the extra 125$ . I said ok and scheduled them to ship the car. Once the car was shipped the driver demanded 125 to release the vehicle which the mechanic payed on my behalf. I then spoke with the manager ***** and he assure me there would be a refund of my 100$. He then never sent the refund and has been dodging my calls.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cheap auto trans is an absolute scam. After reading all the negative reviews, I decided to contact the company. ***********************, the representative, will lie to you that the reviews are made by their competitors. I believed him and signed a $625-contract to ship a vehicle. At the same time, he calls the driver and dispatches him for $1,200. The car was not picked up on time because this company does not have any drivers. The $625 - contract was changed to $1,300, then to $1,400 and I did not have a choice but to accept because after you've paid the down-payment, cheap auto trans will change the contract and the amounts as needed. The worst part was that I was waiting for the driver with less money than I had to pay because *********************** promised more money to the driver without telling me. The driver, not knowing what was going on, loaded back the car quickly when he realized I did not have the full amount promised to him by ***********************. What an evil game? Please do not sign their contract because it's nothing but a trap to deny you from filling a bank claim.

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement for $900 to have my sons car shipped from ** to **. The day of pick up ******* calls me and says that the driver is late and that he will pick up the following day. Saturday comes around and he calls me and says the driver is now asking for $1300 instead of $900 because there is only 1 spot left. They were asking me to pay an additional $150 on top of the $200 I already paid and give the driver $950 in cash. Good ol bait and switch. I would stay far away from this company as it seems like no one knows what they are doing. The customer support person began to talk about the owner ***** and how his wife was in the hospital and had a baby and he was excited for the baby. WTF are you talking about? What does that have to do with anything? The customer service person then calls me and says you can negotiate directly with the driver. He gives me another # and its his ***** sitting next to him and says " I am the driver". I'm like, it sounds like you are in a call center. He then says, well actually I am in the dispatch center. I'm like, I thought you just said you were the driver? Let's report this company and band together to get them out of business. I am requesting my $200 back!