Complaints

This profile includes complaints for Landmark Properties LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Landmark Properties LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Landmark Properties LLC

  315 Oconee St Athens, GA 30601-3605

  
• 

  Landmark Properties LLC

  315 Oconee St Athens, GA 30601-3605

  
• 

  Landmark Properties LLC

  1557 S. Lumpkin Street Athens, GA 30605

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The shelf in the fridge of my sisters unit (I am a co-signer.. shes a college kid) fell in the refrigerator last October). She and a roommate put in a maintenance request twice only for it to be cancelled by the maintenance people. They came and looked at the refrigerator and determined that they needed to order a part for repair and asked them if they wanted a replacement in the meantime which they declined because it had no ice maker. Maintenance never got back to them. I visited in December 2022 and because they hadnt done anything I, personally, went to the office and asked them what was going on. The office girl called maintenance who tried to make excuses for cancelling the work orders- pretending as if they had resolved it. I made sure they came to her apartment and once again checked the fridge and he again said that he just needed to order the part to reattach one of the fridge door *******. Same shelf. No extra damage. He again offered the other fridge and I said no because they dont want to unpack all their stuff to repack it when he fixed the fridge. He also said they would have to keep both fridges in the apartment because he had no room to house the one in need of repair. Rejected. We said wed wait for the part. Fast forward to her having to move to another unit because of personal mix up unrelated and theyre charging her and her roommates for an entirely new fridge replacement. I complained and asked how it is theyre charging for a replacement after 9 months of them waiting for him to replace A PART of the fridge and theyre trying to tell us the fridge was irreparable when the maintenance man checked it on THREE different occasions and said he just needed to order a part for it. And they choose to claim that it was irreparable AFTER everyone has moved out and they replaced the fridge so it cant be disputed by a second opinion. Shady and dishonest. Theyre also trying to skew timelines to make it seem like the fridge was ordered ages ago.

  

  Business Response

  Date: 08/16/2023

  Thank you for reaching out Via the BBB.

  It is our understanding that this issue was resolved and all parties are satisficed. 

  If you have any additional questions please feel free to contact the property directly. 

  Thank you again for sharing your concerns with us vis the BBB
  

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is my belief that ********************* owned by Landmark Properties is scamming college students by continuing to keep deposits regardless of zero damage done to rooms in question. I've heard about this before but recently I was just charged *********************************************************************** the pictures provided for the charges. I was charged 400 dollars for a carpet replacement, which I thought was a complete mistake, but evidently they want to charge me for a complete carpet replacement. This is because in one area, the color of the carpet underneath my furniture was slightly different than the color of the carpet around it. It is barely noticeable and could probably be fixed by rubbing your hand over the carpet in question. In an adjacent apartment, a student was mining for bitcoin and made his apartment so humid that it started to mold in his room. Instead of fixing this mold damage, it appears they just painted over it until it was able to travel down to my room. They are charging me 150 additional dollars for "growth". They then charge me 150 dollars for "blinds" and provided one extremely blurry picture which I cant really discern. The adjacent apartments had such a monstrous bug problem that they would occasionally come into our room. We tried to stay as clean as possible just to avoid seeing them, and I cannot believe they are going to charge me because 1 bug was there when I was already gone. I believe they charged it under "blinds" because they do not have an extermination line item, because they are supposed to handle extermination under lease. We requested this service several times, in which the exterminator would spray in 2 spots and leave, not fixing the problem with the adjacent rooms whatsoever. There is no way I could be convinced that this is not a scam done by the apartment complex to raise money to help with regular maintenance that is not part of the lease agreement. Everyone in my apartment was charged over $200 min.

  

  Business Response

  Date: 08/16/2023

  Thank you for reaching out via the BBB
  

  We have reviewed our records and move out documentation and see that the fees were warranted.

  If you wish to dispute the any of the charges please feel free to submit your dispute in writing to the site for review.
  

  Thank you again for bringing the issue to us. For any additional questions please feel free to contact the property. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my former apartment recently, and made sure my room was spotless before leaving. I made sure to take all my possessions out of the apartment. **************** has now charged me a $50 cleaning fee for leaving a white towel in my bathroom. I have NEVER once owned a white towel or kept a towel in my bathroom cabinet. The only explanation I have for this is the inspectors or a burglar left the towel in my cabinet. They are scamming me by trying to convince me that I left a white towel in my bathroom, charging me for something I know for a FACT I did not do.

  

  Business Response

  Date: 08/16/2023

  Thank you for reaching out via the BBB
  We have review our records and move out documentation and see that the cleaning fee was warranted per the contract.
  We can assure you no one burglarized or planted any items in the unit.
  If you wish to dispute the any other charge please feel free to submit your dispute in writing to the site for review.
  Thank you again for bringing the issue to us. For any additional questions please feel free to contact the property directly. 

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20433911
  
  I am rejecting this response because:

  I understand that The **** feels that they did not put the towel there, but I really need to see recent security footage of who brought what items into the apartment. If I pay that $50 knowing that the towel was NEVER in my possession and knowing that I made sure to take all items out of my apartment, it would feel wrong to let them get away with that. Please let me know what further steps I can help with for obtaining the security footage.

  Sincerely,
  
  *****************************************

  

  Business Response

  Date: 08/25/2023

  Thank you for reaching out again.

  We still stand by the previous response given. 

  
  We have review our records and move out documentation and see that the cleaning fee was warranted per the contract.
  We can assure you no one burglarized or planted any items in the unit.
  If you wish to dispute the any other charge please feel free to submit your dispute in writing to the site for review.
  Thank you again for bringing the issue to us. For any additional questions please feel free to contact the property directly. 

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20433911
  
  I am rejecting this response because:
  
  This is the exact same response I was given the first time. I am asking what efforts can be done to obtain security footage for my former apartment. I am willing to help out in any ways I can, I want to get to the bottom of this issue.

  
  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:08/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Security Deposit

  

  Business Response

  Date: 08/07/2023

  Thank you for contacting landmark properties via the BBB.
  

  We are not seeing any information regarding your issue or concern in this complaint.
  

  If this is concerning a dispute of charges please reach out to the property.

  All disputes of charges must be submitted to the property in writing. Once received they disputes will be revived and then a decision made to keep, alter, or remove any charges.

  If you have any other concern please reach out to the property directly as they will have the most up to date information to assist you.

  Thank you for contacting us and the site look forward to assisting you with your questions. 

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i live in **********,**** ***** at landmark apt.. we have not had a manger or maintence man in a while, also we have holes in ***** on 4 floors roaches they know about but will not do amything, also crime going dealing with drugs people in building staying here and not on lease.

  

  Business Response

  Date: 07/31/2023

  Thank you for reaching out to Landmark properties in ****** **.

  Unfortunately, we do not/nor have ever owned, or operated this property. A quick review of the website shows you are looking for Landmark ******************* We have no affiliation with this company. 

  We are sorry we could not assist you and hope you are able to get your issue resolved soon. 

  We do ask that this complaint be removed and directed to the correct property management company. 

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son has lived in one of their houses for the past year. The house was very dirty when we moved in and one of the windows was broken. They eventually fixed the broken window. Two months ago the ** started going out for the upstairs. My son has fmade multiple requests for it to be repaired. They stop coming to fix it. Stating that the unit has to be replaced. Meanwhile my son is living in the heat. Now the dryer stopped working. They are "waiting on a part". I have requested a reduction in rent. They denied this. My son pays $700 for this house. He is one of 4 renters. They are receiving $2800 a month for this house. This company is taking advantage of college students in ****** due to the fact that there is a housing shortage for students.

  

  Business Response

  Date: 08/09/2023

  Thank you for contacting us via the BBB.

  We are sorry to hear your experience with Landmark ****** was not an enjoyable one. 

  At Landmark ****** we manage individual homes and have no ownership of the property.

  This means that any repair or replacement of items on property must be approved by the owner. Additionally any reduction of payment must also be approved by the owner. 

  At the time of your stay with us the owner did not approve the request for reduction of payment and informed us they would be working to resolve the appliance concerns.

  We are sorry we could meet the timeframe of repair you were seeking and we will work with the owners on this issue moving forward.

  Thank you again for reaching out and sharing your experience. 

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week, my apartment complex which is owned by Land**** properties was flooded on my floor. A certain pipe burst due to no fault of the residents and created a flood in multiple units including mine. The flood occurred while we were asleep and when we woke up the damage was rather deep. My carpet is still uprooted and damaged. The **** has done a poor job of maintaining communication through all of this. My primary complaint is that my laptop, a recently purchased Macbook Pro 16inch (2022), was damaged by the water. My laptop was on the ground of my room and when I woke up my laptop was partially immersed in water and unresponsive. I am extremely upset and frustrated at the situation because as a student I am unable to afford another laptop. I was advised by Apple that the damage is extensive and not capable of repair and most likely warrants replacement. The staff has been extremely unhelpful with this matter and I am seeking the FULL AMOUNT of my laptop. This is rather ridiculous and they seem to be ignoring my requests.

  

  Business Response

  Date: 04/24/2023

  Thank you for reaching out via the BBB.

  
  After a review of the concern we do see that a flood did occur and affected your unit. Remediation of the water intrusion was completed and repairs scheduled. We do apologize but repairs will be conducted by an outside vender and we are subject to their scheduling.  

  
  We see that you have chosen to remain in the unit during the repairs which was permitted after remediation was completed. If you wish to move to a different location until repairs are completed please feel free to contact site staff for assistance. 

  
  Finally our records show that you are participating in the **************************** program which covers any damage to the unit itself and does not cover personally property. Because of this we are not able to provide the reimbursement you requested.  If your personal property was damaged we advise you to file a complaint with your insurance provider for assistance. 

  
  Again, we apologize for the leak and the situation and we are working as swiftly as possible complete repairs and bring the unit back up to standards. 
  Thank you again for reaching out. For any additional concern please feel free to contact the site team for the most up to date information. 

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19923028
  
  I am rejecting this response because:
  
  There is no resolution to this matter whatsoever. Your team should consider giving me a real response because I am not accepting anymore auto-generated apologies. They never offered to relocate us and I have spent a month living with damaged carpet and various odors from moist carpet. I will not let this rest until we receive compensation for rent. This is absurd.
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 04/25/2023

  Thank you for your response,

  
  We have reached out to site staff regarding your reported a moister issue you are experiencing and hope to have staff to the unit to assess the situation.  

  
  We do stand by the pervious response and reiterate that if you wish to move to a different location until repairs are completed please feel free to contact site staff for assistance. 

  
  Again, we apologize for the leak and the situation and we are working as swiftly as possible with our vendors to complete repairs and bring the unit back up to standards. 

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19923028
  
  I am rejecting this response because:
  

  I am still waiting for a resolution and I will not close this case out until I receive the amount of my last month's rent payment in reimbursement for damages incurred to my living situation. Additionally, after examining the housing agreement, I do not see any statement releasing Landmark properties of liability with regard to the damage of my laptop. My roommate has joined in on my complaint as well and his room was equally affected. I cannot afford to lose this much money off of a college student's income. I earn just enough to cover these expenses and the laptop was what allowed me to earn my income so in addition to it being personal property it also inhibits my ability to earn. There were multiple opportunities to remediate this before it got to this level. Had the **** responded a month ago, the loss incurred by them would have just been repair costs for my laptop but after a month, I am now seeking reimbursement for my month of rent as well. 

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date : 02/01/2023 //Amount Payed:$1075 - first months rent and security deposit $230 - application fees and other //Business Contract: a rental unit that complies with company terms and state laws (marijuana free)//Dispute ********* ******* did not let us see the unit, until the lease was signed and check was given. - After we got the keys to the unit, and entered. We found that the entire Unit was trashed with alcohol bottles and smelled strongly of marijuana.- We returned the keys and asked them to terminate the lease based on these reasons. as it wasn't healthy to live in this rental unit.- they refused to terminate it and said they don't even have a replacement unit.- I've spoken to the property manager at the property - ***************, and she was unhelpful in resolving this issue. She didn't express any concern aside from a basic "sorry, there's nothing we can do."- I have not stayed at this property for even one night, the keys are with the front desk at the property.///I've also attached an email to the property manager. in the files.

  

  Business Response

  Date: 02/15/2023

  Thank you for taking the time to contact via the BBB. .We did addressed the cleanliness of the unit with the current roommates as soon as it was reported and from our records issues have corrected.
  

  Unfortunately, due to having a fully completed, we must hold consistent to the previsions allowed in the contract. We are able to offer the reassignment option allowing you and the site to seek other possible residents to take you contact over.
  

  If you know of anyone looking for an apartment, please feel free to give them the contact information for the site, as this will help speed up the process. Again, thank you for contacting us and we will continue to do everything we can within the contract to resolve this situation for you just as quickly as possible.
  

  For any additional questions please reach out to site staff as they will be better able to assist you with the most up to date information.

  
  

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19339912
  
  I am rejecting this response because:
  
  The business handed us an apartment that was trashed and smelled strongly of marijuana. They're even rejected to us seeing the place before the lease was signed (I'm sure they knew if what state the apartment was in). 
  
  Now they're expecting ME to find a new tenant to replace the unit.
  
  NOT A SINGLE TENANT would rent a place that smells head to toe of marijuana. This is a health hazard and is unlivable, I had to pick *********** because I didn't have a place to stay now, I'm living in a literal garbage hole which the business has done nothing about (it still smells like weed 15 days after rigorous notice). I have asthma and marijuana can trigger the condition. In which case you guys are also liable for any health issues that I have here as I don't have anywhere else to stay at the moment. 
  
  This is a corrupt, incompetent business.
  
  I have talked to a lawyer and we will be suing the company. good luck.
  
  Sincerely,
  
  ****************

  

  Business Response

  Date: 03/03/2023

  Thank you again for reaching out. 

  At this time we will be holding to our original response. 

  Please feel free to work with site staff to utilize the options available within the completed contact. 

  Again, thank you and if you have any additional concerns please do not hesitate to contact site staff. 

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022, I signed a lease with *************. I was not yet 18 at the time, however the manager working in the leasing office at the time stated that I could get my gaurdian, *******************, to sign the lease and it would just be transfered over to my name after my 18th birthday. I signed everything and paid a 250 dollar application fee. I checked in multiple times throughout both November and December of that year, and everything seemed fine during those months. However, when I went to check in ******* of 2023, my lease had been completely deleted and there was zero evidence that I had signed anything or of my agreement with the manager I had originally contacted. I had additionally paid a 100 dollar deposit for my lease. I contacted a representative for **************** to figure out the situation, and the representative informed me that **************** could not honor my original rate, nor could they recover my original lease. Because the situation was soley their fault, they informed me that they would refund my 100 dollar deposit, and the 250 dollar application fee. However, they not seem to not want to refund me that amount. I do not believe that they want to respect my time because I am a college student, so I am reaching out to BBB to help me with the situation.

  

  Business Response

  Date: 02/15/2023

  Thank you for taking the time to contact via the BBB.
  

  We have reviewed our records and we have found that the applicant never completed the application process which included the legal guardian not meeting the rental criteria.  
  

  The person that requesting to reside the property was not 18 at time of signing a legal guardian may sign for them but it was not disclosed prior to the guardian signing the contract.
  Contract did get countersigned due to information that the guarantor was acting as the resident living on property.Additionally, the signer had requested that they would be self-qualifying.  They did not meet the requirements to self-qualify therefor the contract can be canceled. 

   Finally, the he applicant also started 4 different applications with applications having a different name. Our policy is we must have the correct name in the application to match the legal name in documentation required for the background check. If these names do not match the contract can be canceled.

  Upon applying, the applicant is told that the application fee is not refundable. This along with the extensive work of processing multiple applications from this one applicant we will not be able to refund the fees requested.

  If you have any additional questions please feel free to contact the site staff as they will have the most up to date information to assist you. 

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19348622
  
  I am rejecting this response because:

  There is blatant misinformation within the information presented by the company. I did previously inform the business that my guardian would be signing for me, and this information was repeated multiple times over the phone, which should be recorded. My original guarantor did not meet the requirements, but I did respond to the email asking for a new guarantor, and the employee responding to my email should have taken care of that, which was also confirmed over the phone. The lease was supposed to be transferred over to my email, which was confirmed over the phone, therefore although my father opened another account accidentally, it was under his personal email and should not have affected my original application. I had signed and paid the deposit for my application, so I expected that my lease would not me deleted, and under the condition that it was deleted by the company, the deposit should have been refunded. The company claims that it was just my application that got deleted, but I had already signed the lease along with the leasing office/landlord making it legally binding. When I called the company once I realized my lease had been deleted, the employee admitted that the situation was the fault of the employees and the manager that I had spoken to my first day when I first applied, who did not make any notes about my situation even though they told me everything was fine, and that he would be working to refund not only my deposit, but also my application fee, since it was the fault of the multiple employees that I had communicated with over the phone and in person multiple times over the span of four months that my lease had been deleted. I hope that the company will come to an amicable agreement with me, as it is not my fault that the employees at that specific location have an inability to keep track of the information they are telling signers false information. 

  
  Sincerely,
  
  ****************

  

  Business Response

  Date: 03/03/2023

  Thank you got reaching out again via the BBB

  We have reviewed the information again and at this time will be holding to our original response. 

  Thank you again. If you require any additional assistance please feel free to contact the site staff.

  
  

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with the service I have received at **************************. One week after I paid the reassignment fees for my room, 901-E, because I am moving out, I was unexpectedly and unfairly being held financially responsible for the mold in the bathroom.I want to be clear that this damage was not caused by my actions or negligence. There was a lack of water barricade previously in the shower, which allowed water to seep out onto the drywall regardless of whether the shower curtain was on or off. It is not fair for me to be held responsible for paying thousands of dollars for this issue. The barricade was built on Dec 28 2022 but was told that i'm responsible for the damages previously without the barricade. Furthermore, I was told that if I do not pay for the damage, I would not be allowed to break out of my lease contract. This is unacceptable and goes against my rights as a tenant. I suggested to the property manager, ****, that the charges be taken out of my security deposit, but he refused and insisted that I pay for the damages as soon as possible. This feels like extortion and is completely unacceptable.I request that the property management reconsider their decision and thoroughly investigate the cause of the issue. It is not fair for me to bear the financial burden for a problem that was not caused by my actions.I hope that this matter can be resolved quickly and fairly.Sincerely,******************* Siah

  

  Business Response

  Date: 01/04/2023

  Thank you for taking the time to contact us via the BBB.

  After a review of the account and pictures of the damages caused we did see that the resident did not unitize a shower curtain and allowed water to spray out of the shower areas.  
  

  All *** showers were inspected by the state and were up to code for use.

  It is the resident responsibility to provide and use a show curtain that would contain the water spray from the shower unit.

  We are sorry but will have to hold the resident to the balance on the account and the damages to the unit.

  We would ask that the resident please work with the site team to settle any outstanding balance on the account.

  Thank you again for contacting us via the ** and for any additional question please contact the site team as they will have the most up to date information to resolve you concerns.

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18658407
  
  I am rejecting this response because:
  I took off the shower curtain to take the picture so that you guys could see how little to almost no barricade the shower has. Like I said in my previous complaint I had already said that the water is sipping out regardless the shower curtain is on or off. Pls dont accuse of me of things that I didnt do.  
  Sincerely,
  
  ******************* Siah

  

  Business Response

  Date: 01/18/2023

  Thank you for your response.

  After an additional review of your complaint and at this time we will be standing by our previous response. We do ask that any over due account be settled in full. 

  If you have any other concerns or questions please feel free to reach out to the property staff as they will have the most up to date information. 

  Thank you again for contacting us.