At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 50 Sunset Ave NW Suite 92361, Atlanta, GA 30314-4208
- BBB File Opened:
- 12/20/2018
- Years in Business:
- 7
- Business Started:
- 12/12/2016
- Business Incorporated:
- 12/12/2016
- Accredited Since:
- 5/3/2024
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Cooper Environmental Services, LLC
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Michael Cooper, CEO
- Contact Information
Principal
- Mr. Michael Cooper, CEO
Customer Contact
- Mr. Michael Cooper, CEO
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Earnestine D
07/30/2023
![](https://m.bbb.org/prod/ProfileImages/38a2f85d-b916-4a8c-ad81-189e35854742.jpeg?tx=w_46)
Cooper Environmental Services Response
08/01/2023
Thank you for the review. Your time on this matter is greatly appreciated.
In December 2022 the customer experienced a fallen tree, CES was called and immediately temporarily covered the damage which would be assessed by the insurance company. The insurance company reviewed the damages but they did not initially cover all of the charges. The customer also resides in **********, where the permitting process has its challenges. The work did not start until the end of Jan. 2023. The business relationship ended early April 2023.
CES began the original work as prescribed in the original insurance repair costs. During the process as additional work was required CES submitted those costs to the insurance company. The insurance company came back out and issued additional funds to complete the total job. While CES was working on administrative aspects of the job the customer decided to stop work. CES was give 40% of the total job costs and completed 50% of the work prescribed by the insurance company. The insurance company representative was made aware of the status of the work during the 2nd walk through and stated that the process was in the "rough" as CES and the insurance were working on the additional costs/ repairs needed.The property was cleaned of all construction debris daily. The total costs of the repairs were approx. 60K CES was paid approx. 26k which left the client with more than enough to finish the additional repairs as needed.
During the process the client was always made aware of all the details, all the additional billing and any steps being taken by CES on the client's behalf. During the project, due to the administrative lag, the client became irritable as she had been in a hotel during the reconstruction, she began to say vile things to CES representatives and contractors on the project. This is where the business relationship ended.
![](https://m.bbb.org/prod/ProfileImages/38a2f85d-b916-4a8c-ad81-189e35854742.jpeg?tx=w_46)
Cooper Environmental Services Response
08/01/2023
Thank you for the review. Your time on this matter is greatly appreciated.
In December 2022 the customer experienced a fallen tree, CES was called and immediately temporarily covered the damage which would be assessed by the insurance company. The insurance company reviewed the damages but they did not initially cover all of the charges. The customer also resides in **********, where the permitting process has its challenges. The work did not start until the end of Jan. 2023. The business relationship ended early April 2023.
CES began the original work as prescribed in the original insurance repair costs. During the process as additional work was required CES submitted those costs to the insurance company. The insurance company came back out and issued additional funds to complete the total job. While CES was working on administrative aspects of the job the customer decided to stop work. CES was give 40% of the total job costs and completed 50% of the work prescribed by the insurance company. The insurance company representative was made aware of the status of the work during the 2nd walk through and stated that the process was in the "rough" as CES and the insurance were working on the additional costs/ repairs needed.The property was cleaned of all construction debris daily. The total costs of the repairs were approx. 60K CES was paid approx. 26k which left the client with more than enough to finish the additional repairs as needed.
During the process the client was always made aware of all the details, all the additional billing and any steps being taken by CES on the client's behalf. During the project, due to the administrative lag, the client became irritable as she had been in a hotel during the reconstruction, she began to say vile things to CES representatives and contractors on the project. This is where the business relationship ended.
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