Complaints

This profile includes complaints for Delta Air Lines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Delta Air Lines

  Dept. 980 PO Box 20980 Atlanta, GA 30320-0980

  
• 

  Delta Airlines

  Thomas Avenue & Abingdon Arlington, VA 22201

• 

  Delta Air Lines, Inc.

  Cincinnati/NKY Int'l Airport PO Box 75027 Cincinnati, OH 45275

• 

  Delta Global

  1 Terminal Dr # 307 Nashville, TN 37214-4110

• 

  Northwest Airlines

  3311 Airport Rd Allentown, PA 18109-3074

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and i used delta airlines and flew from RDU to *** and then from *** to ************. from *** to ATL our stroller was damaged and unusable for the trip. Delta red coat *** stated we could purchase a stroller abroad and they would reimburse us as well as assist in fixing our stroller. During our trip we purchased a stroller. When we returned i filed 2 claims with delta. Initial claim was made jan 16, 2024. They sent a check to ***lace the stroller wheel but they have yet to reimburse us for our stroller we purchased abroad. The initial date of our departure was Jan 6, 2024. submitted several correspondents which started Feb 3rd to delta to help with the situation of obtaining reimbursement for the stroller as well as called customer service. each time i called, i was told different things with no resolution. i was informed someone would call me back and throughout this back and forward i was called only one time and the person stated they received my complaint and someone would follow up in 1 week. my goal was to get reimbursement for the stroller as this was promised per delta. every time i called customer service they stated they escalated the issue. my last message to them was on 9/25/24 "Sep 25, 2024, 2:44PM to Delta Original case files: The case number associated with the stroller is JNBDL11361. reimbursement I believe I did it underneath this case number of JNBDL15167.spoke with assistant who states she reviewed case. cases have been merged and informed me there is no follow up calls needed.i need to wait until a case manager calls me which will take an unknown amount of time. "In the background i had called/messaged them on 8/30/24, 5/31/24, (5/30/24, 5/30/24, 5/30/24); 5.27.24, 3/1/24; 2/10/24; 2/7/24; 2/6/24 For such a large organization, I find it concerning that this issue remained unresolved after providing them with ample time to come to some sort of resolution.

  

  Business Response

  Date: 01/17/2025

  anuary 17, 2025 RE: Case ******** Hello Babafemi, Weve received your message sent to the Better Business Bureau.  They have asked us to respond directly to you.  I apologize if you were given incorrect information at the airport. We do not reimburse for repair of a damaged stroller and a new stroller to replace the damaged ************ have been reimbursed for the replacement parts to repair your stroller. We are unable to reimburse you anymore at this time.We regret the trouble you experienced. As an apology, we will be issuing our electronic Transportation Credit for $100.00 which may be used toward future Delta travel. We hope this will help ease the memory of this unfortunate incident. Travel credits, or ETCVs, are valid for one year from the date of issue. You may redeem them at **************************, Delta Reservations or at any Delta ticket office. You will receive a receipt for this credit in a separate e-mail within three business days. Please refer to the terms and conditions of the e-credit for additional information. Thank you for the opportunity to review this matter with you.  We hope that despite this unfortunate incident and the position we must take, you will include Delta Air Lines in your future travel plans. Sincerely,***** ***** Claims Manager Customer Care - Baggage Delta Air Lines

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the flight tickets July 4th, 2024. I paid around $1,350 for just one ticket round trip. I was supposed to return July 20, 2024, but they delayed the flight to July 22, 2024. Although the flight was just delayed, the basically canceled my flight and I had to get another ticket, on top of that I had to pay $100 for my carry-on (which was prepaid for). The next day when I went, they told me that they would refund me for the carry-on and ticket flight, but they never did. I had a big job the day I was supposed to return and I missed out on it, technically losing even more money.

  

  Business Response

  Date: 01/08/2025

  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  I'm sorry we haven't been able to resolve your concerns to your satisfaction. Please accept our sincere apologies for the disruption to your recent travel plans caused by a vendor technology outage affecting airlines and companies worldwide. We understand that unexpected disruptions are difficult for everyone and do not reflect the operational reliability and experience you have come to know and expect from us.
  
  Delaying or cancelling a flight is always our last resort and is never taken lightly. As a tangible form of apology for the inconvenience you experienced, you were issued a Transportation Credit Voucher for $320.00 (*************) on July 22, 2024. This voucher is valid until July 22, 2025. Respectfully, we are unable to refund the baggage fee. I am sorry to disappoint you.
  
  ****, we deeply value you and your experience as our customer. We appreciate your trust in us and look forward to providing an exceptional experience to you on your next flight with us. I've included a copy of our responses for the BBB files.
  
  Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.

  Regards,

  ******* M

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I travelled to ***** and bought 2 air tickets for me and my husband through their website. I travelled with *** who's their partner airline. Receipt summary for ***(*************, **) to DXB(*****, ********************) Ticket Number0067195543126 My flight from ***** was cancelled and I was put on hold. Literally, last min they let me board the plane. One of my bags was damaged on arrival at *************. Then on our way back, despite flight delays and last min boarding I managed to reach *** but my bags didn't arrive. I had to book into a hotel, my clothes didn't arrive and my medicines were in the bag. I had to go through so much hassles and time wastage due to Delta airlines and *** service. Since I bought my tickets from Delta Airlines *** refused to help. I couldn't report my missing baggage or claim anything for delays and the cost of my hotel for 1 night. I should be reimbursed for my bag and hotel plus flight delays.

  

  Business Response

  Date: 01/10/2025

  January 10, 2025 RE: Case ******** Hello Rivoo, Weve received your message sent to the Better Business Bureau.  They have asked us to respond directly to you.    Airlines agree that the carrier transporting the customer to his/her final destination will investigate any loss, damage or delay claim on behalf of all air carriers involved in the customers trip regardless of which airline the ticket was purchased from. This arrangement usually benefits both the customer and the airlines as it eliminates duplication of efforts and results in a faster resolution. This is not to place blame on any carrier. Your itinerary shows that *** was the carrier that transported you. As the sole carrier, *** is the responsible party to handle your claim and Delta will not intervene in this instance. We recommend that you contact *** regarding the resolution of your claim.We thank you again for contacting us.Sincerely,***** ***** Claims Manager Customer Care - Baggage Delta Air Lines

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22782053
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 01/14/2025

  January 10, 2025 RE: Case ******** Hello Rivoo, Weve received your message sent to the Better Business Bureau.  They have asked us to respond directly to you.    Airlines agree that the carrier transporting the customer to his/her final destination will investigate any loss, damage or delay claim on behalf of all air carriers involved in the customers trip regardless of which airline the ticket was purchased from. This arrangement usually benefits both the customer and the airlines as it eliminates duplication of efforts and results in a faster resolution. This is not to place blame on any carrier. Your itinerary shows that *** was the carrier that transported you. As the sole carrier, *** is the responsible party to handle your claim and Delta will not intervene in this instance. We recommend that you contact *** regarding the resolution of your claim.We thank you again for contacting us.Sincerely,***** ***** Claims Manager Customer Care - Baggage Delta Air Lines

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding Delta flight DL 2961 from MSP to DCA on 12/26/24. Delta mishandled and damaged my luggage. One item is unusable as it was soaked in something and permanently smells of vinegar. My other suitcase was scratched and damaged. I have contacted Delta requesting they compensate me for damaged baggage. They claim they will not honor any request that was submitted after 24 hours. Given that this was holiday travel, the flight was delayed almost an hour, and our bags were not delivered until early in the morning on 12/27, I think it is completely unreasonable to force customers to submit claims in under 24 hours. I would like Delta to held accountable to reasonable customer requests.

  

  Business Response

  Date: 01/10/2025

  RE: Case ******** Hello *********,Thank you for contacting Delta Air Lines with your response.Please accept our sincere apologies for the difficulties you encountered when your baggage was damage on your recent trip. We realize it was a trying experience, and we regret that it happened.   Every precaution is taken to have a passengers luggage arrive on the same flight in the same condition as when it was checked into our care. We normally succeed with few exceptions, and it is unfortunate that we were unable to meet your expectations on this occasion.  In instances where damage is not reported at the airport, it should be reported within ****************************** within 7 days of international travel. If the baggage was delayed, damage must be reported within 24 hours upon receipt of the delayed baggage. Damage not reported within this timeline is subject to denial. Please be advised, the airlines do not automatically pay every claim that is presented. Each situation is handled individually and thoroughly investigated. Liability is based upon proof of negligence, and unless negligence on the part of the carrier is established, the airline does not assume responsibility.  As a one time exception, we will honor your claim for the damaged luggage.Our payment of $445.00 will be issued via Automated Clearing House (ACH) transfer to reimburse you for your claimed expenses. You will receive a separate email, from Delta Air Lines *** <***********************************>, to register and claim your funds. You may want to check your spam folder if you dont see the email in your ********* have 15 days to accept your ACH; if left unclaimed, payment will automatically be converted to a check and sent via **** to the address on file. If sufficient time passes for the check to be distributed, it will be mailed to the following address:**************************************************************************************** You will need your six-character flight confirmation number to claim your funds. Information on how to find this Confirmation Number is below.- If you are a SkyMiles member, you can find your flight confirmation number for past trips in your Account Receipts page. ************************************************************************************** - If you are not a SkyMiles member, please refer to the flight confirmation email that you received at the time of booking.- If you didnt book your trip directly with Delta, please contact the issuing party or agency to find your Confirmation Number.Thank you for your continued support as a Platinum Medallion. We appreciate your choice of Delta to provide your air transportation and look forward to serving you again on board one of our flights.Sincerely,******* ******* Claims Manager Customer Care - Baggage Delta Air Lines

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a serious and disheartening incident involving my daughters travel on Delta Airlines on July 30, 2024 (Confirmation #GZE9WB), from ******** to *******. My daughter is 14 and I paid the required unaccompanied minor fee for her travel.Upon her arrival at *******, where I waited at the gate, my daughter was forgotten on the plane. She was forgotten along with a woman in a wheelchair who was forced to walk off the plane due to Delta's failure to provide necessary accommodations. I had to intervene and ask another ticket agent to retrieve my daughter, which she eventually assisted with.I notified Delta of this incident (attached) and requested a refund for the unaccompanied minor fee, as Delta failed to provide the supervision and service that the fee is intended to cover. Please reference Case #********. Despite submitting the requested bank statements as proof of the charge multiple times, my refund request was declined twice.I submitted a third request, and on September 27, 2024, Delta responded with an apology and a $100 voucher which is unacceptable. The incident reflects a significant failure on Delta's part to uphold its obligations, resulting in what could have been a dangerously tragic situation for my *********, I am requesting a full refund of all costs associated with this trip, totaling $403.20, including the ticket, unaccompanied minor fee, and baggage fees. Additionally, I ask Delta to consider the stress and time I have spent trying to resolve this matter. The voucher, which I have not redeemed, is unacceptable as compensation for this experience and does not address Delta's negligence.This has been an extremely demoralizing process, and I urge Delta to take responsibility for their actions, which they have failed to do thus far. I hope Delta will reconsider and provide a resolution that reflects accountability and an appropriate level of compensation.

  

  Business Response

  Date: 01/07/2025

  Hello *******,
  
   
  We have received your response from the Better Business Bureau regarding your daughter's travel experience on July 30, 2024 from ********, ** to *******, **. I am honored to respond to your concerns.
  
  After reading your complaint, I can understand why you felt the need to bring this issue to our attention. I can only imagine the frustration caused after waiting for an agent to ****** your daughter to the arrival area. This is certainly not the experience we want you to have when your daughter flies with us. Again, please accept our sincerest apology for the inconvenience caused.
  
  It is our understanding you are still unsatisfied with the response to this situation. I have confirmed this matter has been reported to our Airport Customer Service leadership for future improvement. Although this was a negative experience, we are unable to reimburse you for all the expenses. However, I can refund the unaccompanied minor fee for the late arrival of your daughter.
  
  Ive forwarded your ticket to Passenger Refunds, so you can receive a refund for the unaccompanied minor fee. Our ****************** will follow up with you in a separate email. We make every effort to process refunds within 7 days. 
  
  Thank you for giving us an opportunity to review your request. Any additional correspondence will be kept on file.
  
  I've included a copy of our response for the BBB files.
  
  
  Regards,
  
  ******* ******
  Customer Care
  Delta Air Lines

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22779045
  
  I am rejecting this response because:

  Initially, I sought resolution for the unattended minor charge alone, as there was clear gross negligence on the part of your staff, putting both my daughter and another passenger requiring handicap assistance at significant risk.  However, after nearly a year of continuous disregard for my concerns and the ongoing emotional distress caused by your airline's failure to take immediate responsibility or offer accountability, I am now requesting a full refund for all charges related to this travel experience. This includes the ticket cost, baggage fees, and the unaccompanied minor charges, in addition to compensation for the significant time and personal expense I have incurred while addressing this matter.

  Anything less would be unjust given the circumstances, and I expect a prompt and fair resolution.
  I look forward to hearing from you soon.

  Sincerely,
  
  ******* *****-******

  

  Business Response

  Date: 01/08/2025

  Hello *******,
  
   
  Our management team has reviewed your rebuttal to our previous response.
  
  I apologize if you remain unsatisfied with our resolution. We have initiated the refund process for the unaccompanied minor fee, plus you were previously issued a $100 transportation credit voucher via ************************** channel. After further consideration we are unable to offer anymore compensation at this time. 
  
  As with any concession there will be times when an individual may feel it does not make up for the event that took place. Please know our intention is to apologize for the service you received, but we recognize it is ultimately your choice to forgive us. Be assured the details of your experience have been forwarded to the appropriate leadership team for internal review so we can improve our service standards and training protocols.
  
  Thank you again for allowing us to respond to your concerns.
  
  I've included a copy of our response for the BBB files.
  
  
  Regards,
  
  ******* ******
  Customer Care
  Delta Air Lines
  

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22779045
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****-******

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6, 2025, traveling from *** to BOS under reservation GDOYZZ, we experienced an appalling lack of professionalism and consistency from Delta regarding service dog policies. Despite having our service dog fully documented and pre-approved by Delta, your SJU staff demanded unnecessary physical paperwork and reviewed it line by line. Nowhere in Deltas policies does it state that pre-approved service dogs are subject to additional scrutiny at check-in, let alone this kind of excessive, demeaning ********** make matters worse, the staff were shockingly rude and dismissive, making an already stressful situation far more frustrating. Their behavior demonstrated poor training, lack of respect, and zero understanding of Deltas own rules. We followed your policies to the letter, yet were treated as if we were in the wrong. This is unacceptable.Delta positions itself as a premium airline, but this experience was far from premium. Policies must be clear, consistent, and enforced without humiliating customers. Service dog approvals should not vary from airport to airport, nor should passengers face hostility for simply following the outlined procedures.With so many other options, like *******, offering comparable routes, it is difficult to justify remaining loyal to Delta when this level of service is what we receive. If Delta cannot provide professionalism, clear policies, and respectful treatment, there is little reason to continue choosing your airline.I expect an immediate explanation for why your staff imposed arbitrary requirements not found in Deltas published policies, a formal apology for their rude behavior, and a commitment to improving training and consistency. If these issues are not addressed, it will confirm that Delta is failing its customers and falling behind its competitors.

  

  Business Response

  Date: 01/08/2025

  Hello *******,
  
   
  We have received your response from the Better Business Bureau regarding your travel experience on January 6th departing ************, ***********. I am honored to respond to your concerns.
  
  Unfortunately, we are unable to provide a respond as your currently have a case open via ************************** channel with case #********. It is counter-productive to have two supervisors working your concern at the same time. Please allow your case the opportunity to be addressed by our team via **************************. Our specialty supervisor should be responding to your concerns shortly. If you are still unsatisfied after your case has been resolved, you may then submit your complaint via Better Business Bureau.
  
  Thank you for allowing us to respond to your concerns.
  
  I've included a copy of our response for the BBB files.
  
   
  Regards,
  
  ******* ******
  Customer Care
  Delta Air Lines

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22778089
  
  I am rejecting this response because:
  

   

  Non responsive. Another poor customer experience for delta 
  

   

  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 01/15/2025

  Hello *******,
  
  
  We have received your response from the Better Business Bureau regarding your travel experience on January 6th departing ************, ************
  
  Our response remains the same after we previously stated we must allow your case to be addressed via ************************** first before we can respond. I can understand your frustration, and the need to have this matter immediately addressed. We have a process we must adhere to when addressing concerns. 
  
  Thank you for your patience.
  
  I've included a copy of our response for the BBB files.
  
   
  Regards,
  
  ******* ******
  Customer Care
  Delta Air Lines
  

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22778089
  
  I am rejecting this response because: Claim they replied to my compliant on their website and did not. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 01/15/2025

  Hello *******,
  
  
  We have received your response from the Better Business Bureau regarding your travel experience on January 6th departing ************, ************
  
  Your case is currently being investigated via ************************** channel. The case owner sent acknowledgement of this via email on January 9th at 1:15 p.m. Please see email below for reference.
  
  "Hello *******,
  
  RE: Case 12089908
  
  Thanks for contacting us about your experience. Were really sorry for the inconvenience you were caused. We appreciate your patience while we investigate your concerns. While our research may take some time, we do respond within 30 days and we'll do our best to get back to you sooner.
  
  Regards,
  
  Phily *****
  Customer Care
  Delta Air Lines
  
  
  This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and any disclosure, copying, or distribution of this message, or the taking of any action based on it, by you is strictly prohibited. Any personal information you provide to us is subject to the terms of our privacy policy found on **************************. Please check Delta Privacy Policy. "
  
  Thank you again for allowing us to respond to your concerns.
  
  I've included a copy of our response for the BBB files.
  
  
  Regards,
  
  ******* ******
  Customer Care
  Delta Air Lines

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my names *** ****** and I have an upcoming flight from ******* to ******* on January 10, 2025 and my confirmation number is HICYCT. I contacted Delta customer support today on 1/7/2025 and I explained to the supervisor named ****** that I am having health issues and also going through financial hardship and I would like to cancel and be refunded by check for my ticket. I told her that I dont have my previous bank account or card that I used to make the reservation with ************* any longer. When I contacted ************* they said I will need to contact Delta airlines to have everything resolved, but Delta airlines is refusing to assist me with this matter and they want to just steal my money, I need to speak to someone upper management to get this resolved now.*** ****** ************

  

  Business Response

  Date: 01/07/2025

  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  I'm sorry we haven't been able to resolve your concerns to your satisfaction. The tickets you purchased on July 06, 2024 were purchased from Priceline.  Priceline put your flights on Delta ticket stock, but Delta Air Lines did not receive any of the funds. You will need to reach out to Priceline, for the refund of your tickets at *************. I've included a copy of our responses for the BBB files. As such, our latest position remains the same. I'm sorry to further disappoint you - I know this is not the response you were expecting.  
  
  Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you. 
  

  Regards,

  ******* M

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22777996
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 01/08/2025

  We have received a copy of your response from the Better Business Bureau regarding our prior correspondence. Regrettably, you did not accept our answer and per the previous email, we are not able to issue a refund because we did not receive payment from your travel agent (Priceline).
  
  
  I know you are disappointed but I have gone over this experience again and I am sorry we arent able to resolve this matter to your satisfaction. We would have much preferred to please you, and Im sorry

  Regards,

  ******* M

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Delta Airlines regarding my January 3, 2025, travel experience on flight DL0543. Our flight was delayed twice, and the final option offered was an 8:30 PM PST departure, arriving at around 3:30 AM ESTunreasonable while traveling with a toddler. The delay notification was received while en route to the airport, causing wasted fuel expenses and stress.The $12 meal vouchers provided were insufficient due to high airport food prices, and our rebooking for the next morning was handled by an employee whose lack of empathy made the situation more stressful. At the hotel provided, the staff was unfamiliar with processing the voucher, resulting in further delays and frustration.Only two of us received ****** SkyMiles as compensation, excluding my toddlers paid ticket. Additionally, compensation was issued as miles rather than a refund to the original form of payment, which I would have preferred. I was also assured that luggage fees would be waived but was still charged and never reimbursed.I am requesting:Reimbursement for all out-of-pocket expenses, including luggage fees.Compensation for the inconvenience in the original payment form rather than SkyMiles.Compensation for my toddlers paid ticket.Please contact me via email for further information. I trust Delta will address this matter fairly.Thank you,****

  

  Business Response

  Date: 01/07/2025

  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience while traveling with us from SNA to *** on January 03, 2025. I appreciate the opportunity to address your concerns.
  
  I'm sorry we haven't been able to resolve your concerns to your satisfaction. We understand that you are disappointed with the outcome of your case. Respectfully, we are not able to refund your flown ticket or offer any additional compensation. The gesture offered was not the result of placing a value on your experience or reflective of the fare you paid. Rather, it was an effort to make amends and represents what we normally would offer in similar circumstances.
  
  Im issuing an Electronic Transportation Credit Vouchers for $100.00 for ***** Do. Youll receive the voucher numbers and associated Terms and Conditions in a separate email within 24 hours. (Check your spam folder if you dont see it in your inbox.) Please keep this email because youll need the number to redeem the vouchers. I've included a copy of our responses for the BBB files. As such, our latest position remains the same. I'm sorry to further disappoint you - I know this is not the response you were expecting.  
  
  Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you. 
  

  Regards,

  ******* M

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The airline is not serious about rerouting my bag after delivering it to the wrong airport. I filed a case of mishandled baggage at 11:18:00 PM on Jan 04, 2025, and the bag was delivered to the wrong airport at 11:32:00 PM. The incorrect routing was detected at the time of my report, and I was assured the bag would be delivered the next day. Yet today the airline's agents allege that the bag is untraceable, arguing that the tags must have fallen off. The tags don't just fall off, and besides, the bag was traced by the tag affter i filed my claim. So, unless the tag was removed intentionally by the agents who traced it, it cannot have fallen off. From my observation the airline is making up the explanation after putting no effort to recorver my bag. I file this complaint to request seriousness in the matter because no monetary amount can compensate me for what's contained in the bag. Please comply. CMHDL43525 is my misplaced bag claim file, and the attached Misplaced Bag Tag.jpg file is a copy of the baggage tag.

  

  Business Response

  Date: 01/10/2025

  January 10, 2025 RE: Case ******** Hello Mkiaira, Weve received your message sent to the Better Business Bureau.  They have asked us to respond directly to you.  Every precaution is taken to have our customer's baggage arrive on the same flight and in the same condition as when it was checked into our care. We normally succeed with few exceptions, and it is unfortunate that we were unable to meet your expectations on this occasion. According to our records, your baggage has been delivered to you. If this information is incorrect, please reply back to this e-mail with additional details regarding your mishandled baggage.We regret the trouble you experienced. As an apology, we will be issuing our electronic Transportation Credit for $100.00 which may be used toward future Delta travel. We hope this will help ease the memory of this unfortunate incident. Travel credits, or ETCVs, are valid for one year from the date of issue. You may redeem them at **************************, Delta Reservations or at any Delta ticket office. You will receive a receipt for this credit in a separate e-mail within three business days. Please refer to the terms and conditions of the e-credit for additional information. Please accept our apology for this inconvenience and allow us the opportunity to better serve you in the near future. Sincerely,***** ***** Claims Manager Customer Care - Baggage Delta Air Lines

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am a Gold Medallion member and I recently had a international trip for myself and business partner ***** ****** with Delta on on 11/26 DL0189 (MCO-PEK). Our connecting flight with Delta's partner ********** was canceled and our luggage was lost for 5 days. Korean Airlines stated Delta airlines would be issuing us a $250 reimbursement for essential items given the lost bags. For our returning flight booked through Delta DL8627 DXB-MCO on 12/08 we had an additional 2 luggage's given all the items we had to purchase and Delta's partner ********** charged us $200.14 for baggage when we shouldn't have been charged in the first place. I am seeking reimbursement for the essentials due to lost bags in the amount of $250, reimbursement for the hotel payment I had to pay due to cancelled flight and delays for longer than 24 hours and a reimbursement in the amount of $200.14 for baggage charges. At both instances I strongly explained to ********** and ********** the partnership with Delta and my member status but they declined and very offensively denied me any help. Delta # ********** Thank you,****** *****

  

  Business Response

  Date: 01/08/2025

  Hello Nergiz,
  
  RE: Case 22774659
  
  We've received your complaint filed with the Better Business Bureau regarding your travel issues with our partner airline Korean Air. It is my pleasure to assist you today.
  
  Please know that I have sent your concerns directly to Korean Air to address for you. Airlines agree that the carrier transporting the customer to his/her final destination will investigate any loss, damage or delay claim on behalf of all air carriers involved in the customers trip regardless of which airline the ticket was purchased from. This arrangement usually benefits both the customer and the airlines as it eliminates duplication of efforts and results in a faster resolution. This is not to place blame on any carrier.
  
  For your delayed travel with Korean Air, that concern has been sent over to them directly to review also.
  
  On **************************, we have listed the links of our codeshare and interline partners for our customers to learn more about each airline's bag policies to avoid any surprises.
  *********************************************************************************************************************************
  
  While we share in your disappointments, regrettably we are not able to honor your request of reimbursements.
  
  Regards,
  
  *** ******