ComplaintsforPeakMade Real Estate

• Initial Complaint

  07/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In June of 2018 my ******* signed a lease for the Grandmarc. We gave them a $6000 deposit. We notified them in July that my son did not get into ** and would not be staying in ******. The person I spoke to agreed they could cancel lease. They emailed me again after we spoke and stated they couldnt cancel ********** had to find someone to sublet. They would assist on their part as well. They never advertise space as available and had it blocked so any new apartment seekers could not see that this room was available. They refused to refund any of our $6000 deposit and proceeded to charge my son every months rent , insurance , electricity , water & other miscellaneous fees. They also sent a balance owed to a collection agency which has impacted my sons credit. He was 18 years old at the time we both signed the lease.I have reached out yo the property 3 times and have had no responses. They misinformed us about our ability to cancel the lease and then reinstated the no cancellation after we spoke.

  Business response

  07/22/2022

  Hello *************,

  As outlined in the lease agreement, we can only cancel a lease within the first 72 hours of signing. We do apologize for any miscommunication you may have experienced. If your son did not find someone to take over his lease, he was still financially responsible. Due to him not fulfilling his financial obligations, the deposit was non refundable. He will need to work with the collection agency to resolve this debt.

  Thank you 

  Customer response

  07/22/2022

   
  Complaint: 17600688
  
  I am rejecting this response because:
  
  GrandMarc noted to us that the lease cancellation was accepted. I have internal notes from GrandMarc stating we spoke and they accepted lease cancellation.

  Grandmarc never showed apartment and showed space as occupied not allowing for it to be leased . I also have internal documentation of this. 
  

  We notified GrandMarc in July of cancellation of lease, it was accepted & they reactivated lease and all associated fees for the apartment like insurance, electricity , water , etc starting in August. 
  

  ***** never moved in or stayed in this unit and it was marked a skip. 
  

  Ive reached out to the property several times for a copy of the lease. My next step will be to get a lawyer. We pre paid $6000 for a unit we cancelled in July. That was never shown or made available for new tenants by the GrandMarc . I expect a refund of our deposit and a letter terminating any outstanding debt owed. 

  Sincerely,
  
  *******************************

  Business response

  07/22/2022

  Hello,

  The collection agency will be able to provide with the copy of the lease. The lease does outline our lease termination policy. Again, you will need to work with the collections agency to resolve this account as we no longer have possession.

   

  Thank you

  Customer response

  07/22/2022

   
  Complaint: 17600688
  
  I am rejecting this response because:

  Obviously, customer service is not what Peak properties is known for. Im reaching out to your group because you kept our $6000 deposit, falsely claimed to allow the apartment to be seen by other interested students. You also falsely sent this claim to the collection agency. I know you are not a decision maker but I will continue to reach out to the parent company until these false charges and claims are resolved.  

  
  Sincerely,
  
  *******************************

  Customer response

  09/01/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *******************************

• Initial Complaint

  07/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I contacted the business the clubhouse starting about one month ago. During this time, I was looking for apartments to live in, and I called multiple. The price they stated was $499, all amenities paid, $35 parking, and a $100 internet fee. Around a week ago, I signed the lease for **** for ten months as all I had to do was pay a $500 down payment. After I signed the lease, a premium of $75 for renting a short time was added. I was never informed of this fee. As I have read throughout my lease, I never saw this premium fee. They were very secretive about this fee, and its not even in the lease. I feel like I was tricked, and I need help. Please let me know if you can help. I will send all my details and evidence.Thanks,*******

  Customer response

  07/08/2022

  The lease file is to large to be sent, please check your email I sent the least through email.

  Business response

  07/12/2022

  Hi *******,

  Can you please reach out to us directly as we will need to escalate this issue to the Regional Manager. Please contact our customer care team at *****************************************************************.

   

  Thank you

  Customer response

  07/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We leased this apartment on February 27, 2021 from the ************* developer. We signed an **** month lease that began in August 2021-July 31, 2022. The lease was for a 2 bedroom, 2 bathroom apartment for our daughter while she attended the nearby University. There was not a roommate on the lease, and the agent was aware that she was the sole resident. After nearly 4 months of dealing with a sewage leak in her bathroom, and ongoing mess of repairs- we decided that our daughter would come home for the summer and worked with ******** in the leasing office to sublet her apartment for the final 2 months of the lease. At no time did ******** or anyone else advise that there would be a fee for this transaction, although the lease does state the complex can charge a "reasonable fee." The agent then leases my daughter's apartment starting May 23- but refuses to prorate our rent, or give us the name of the sub-letter to negotiate an early move out. The final incident is that the complex is trying to charge me for 2 sublet fees, since it is a 2 bedroom unit- now trying to say that my daughter is responsible "per bed" and not for the unit. This is unacceptable- since the lease is for the Unit and NO WHERE states a per bed or per room itemization. I have attempted to resolve this with management, but they will not reply.

  Business response

  05/20/2022

  Thank you for your BBB inquiry.  The Customer Experience team at Peak has worked with the site team to identify a response and resolution.  Our records indicate that the Assistant Manager at the community provided a follow up email on 5/19/22 noting that the second fee had been removed from the account. The payment received on 05/17/22 was sufficient and your daughter has officially been released from her contract.  If you have any other outstanding issues, you can reach our team directly via *************************.  Thanks! - ******************, Customer Experience Manager

  Customer response

  05/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **************** endangered my safety while my random roommate threatened me and my other 2 roommates and I. Shes been pink slipped, got into a fight with the police in our apartment, arrested in our apartment, and brought strangers into our bedrooms without telling us, blaming us for stealing from her and breaking our stuff while shes not there. They said they would be able to move us into another apartment but its been 2 weeks of jumping through hoops, being given fake phone numbers for upper management, and going to/calling the office everyday. Both of the other roommates have moved out and Im working on it as well. I was told to find someone to sublease but how am I supposed to knowingly put someone in that situation and I dont know how latitude is ok with that. My roommates and I would simply like to end our leases now as we dont want to deal with the many many issues of the apartment complex.

  Business response

  04/27/2022

  Thank you for this information. We have begun an investigation into the events that are listed in the complaint. We are also working with local law enforcement to obtain any records that they have regarding the allegations and the resident in question. We will reach out to the complainant directly once a resolution is found.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The clubhouse (an off-campus apartment) has very much so advertised being a "gated" apartment. Since moving in I have a parking fee of $35 a month, I have received my stickers to put in my car. When first moving in the parking passes we're not distributed and neither were the keys to my room in the apartment until hours later. When moving in I noticed that the gates were never down in the parking garage. Since moving in August of 2021 the gates have not once been down and it is ***** of 2022. We live in a area where crime rates are extremely high therefore advertising a gated community is something students and their parents care highly about. Weeks after moving in I found a womans purse, keys and wallet, and brought it into the office because it had looked like something bad must have happened. More recently my car was broken into on the second floor of the "gated" garage. After filing a police report and going down to the office, I has told that the only cameras that work are on the first floor. I told them that this apartment is advertised as gated therefore why is the gate never down. I was told that it will not work until next semester. Why has it taken almost a year to prioritize the safety of the students and residents. Cameras are a must and this place absolutely scammed many residents into signing a lease by stating on their website that this apartment is gated. There is also an ungodly amount of food, trash, f**** in the stairwell and hallways every single day. The apartment was also charging me for renters insurance when I had already showed and SENT proof of insurance before moving in. It took 8 weeks for the office to get back to me. I am scared to park in the garage, I know the apartment will do nothing about it, and I want to end my lease without being charged because they false advertised something that is very important to me.

  Business response

  04/27/2022

  Hello,

  Thank you for reaching out to us. We have sent your concerns to the Property Manager. She stated that she contacted you via phon on 4/25 but was only able to leave you a voicemail. She is the best point of contact to address this concern. Please let us know if you would like for her to reach back out to you again.

   

  Thank you

  Customer response

  04/29/2022

   
  Complaint: 17070818
   
  I have left a voicemail with her and called 3 times and have received no call back. 
  Sincerely,
  
  *************************

  Business response

  06/22/2022

  Hi Nakiah,

  Thank you for bringing your concerns to our attention. We have shared your feedback with the on-site team. It has been unfortunate that securing a vendor to fix the garage doors as taken some time and we are working on getting that rectified as soon as possible. The vendor is not local. We are also working on securing a fully staffed maintenance team and cleaning crew to rectify the cleanliness issues in the hallways. The buildings are secured with locks. While the garage may be open, others cannot enter the buildings without a resident or staff member authorizing it. Should you have any additional question the or concerns, please contact customer care at *****************************************************************.

  Thank you

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a resident at Campus Court ********** since August 2020. I started paying $1,030 for rent in the first year. Once I renewed it dropped to $1,020 for rent in the second (current) year. All utilities are included, except for electric which I pay directly through Indiana *************** When I was looking for apartments I was told that electric would be somewhere around $150 in the winter months for a one bedroom apartment at Campus Court **********. My electric **** was around $100 in the summer months when my A/C was turned. However, the first month I turned my furnace on the price skyrocketed. For example, this year my October 2021 electric **** was $113.44 and my ******** electric **** was $250.33. In February 2022 my electric **** reached $472.49 for my 725sqft, 1 bedroom apartment. In the winter of 2020/2021 the previous management had been giving me deductions off my rent (rent concessions) for each month this **** was over ~$150. They stated to me that they were going to replace my furnace since the issue persisted. However, they never did this and let it slide as summer hit. Now in winter 2021/2022 my issue is still persisting. I had been getting rent concessions for winter months prior to March, however I have not received a rent concession for my March 2022 **** ($331.34). In January I was told that they were going to transfer the electric out of my name back into theirs and that they would directly add electric to my rent. I was told they just had to verify something to make sure it would go in their name once I canceled my service. I tried to contact the manager, *************************, after 3 days of being told this to see if I could go ahead and cancel my service, I received no reply. I have been holding off on paying my rent until this issue was solved, however just received a 3 day final notice. I have sent numerous emails, texted ****** directly, and called the office. Again, I've received no reply.

  Business response

  04/24/2022

  Hello,

  Unfortunately, we do not manage this property and have not managed this property in six years. We do apologize for the inconvenience. BBB will need to direct your complaint to the correct management company. 

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in September of 2021, I noticed hazardous black mold in my apartment. It was clearly there since before I had moved in and was not easily visible on the interior wall where the bedroom meets the bathroom, but it should have been discovered on the inspections of the place in between tenants. Once I reported this and ensured the apartment would pay for me to stay in a hotel while the problem was rectified, I assumed everything would be taken care of expediently. While the mold was removed and the chunks of the wall removed within a week, the new drywall that was put up was never sanded, painted, and no new molding was installed. It has been like this since September. After this obscene amount of time I have asked the apartment repeatedly to fix this issue. In fact, they even lied to me during multiple phone conversations when I was out of town telling me that the wall was done when it was NOT. I want this completed as soon as possible and compensation for my time spent wasted on this nonsense and the time spent in a small, cramped hotel room for a week, as well as the fact that I believe Ive developed asthma from this problem.

  Business response

  04/15/2022

  Hello,

  Thank you for contacting us. Unfortunately, we no longer manage this property. You will need to reach out to the current management company, *********** regarding this matter.

  Thank you 

• Initial Complaint

  04/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I moved into **************** August 15th. Prior to moving in, I was shown a beautiful and clean unit for a somewhat reasonable price. We decided to lease a furnished unit, for extra rent a month. I also paid a refundable security deposit of $100. When I went to sign the lease, the management was offering an incentive of $750 for signing the lease within a certain amount of time, which I did. Upon moving in on the 15th, I was charged an entire months worth of rent, and told that this was normal and procedure. When I actually got to the unit, I was horrified with how disgusting and dirty it was. Not only that, everything was broken, there were holes in the walls, and maggots all over the front porch. The microwave didnt work, the stove didnt work, the oven didnt work, and my shower didnt even have a shower head on it. There was trash everywhere, that we had to clean. The fridge was dirty, which we also had to clean. The furniture in the common area was ripped and dirty. We had to deep clean the unit multiple times by ourselves, after multiple attempts of trying to get ahold of maintenance. I guess furnished to them means broken appliances and furniture. In my room, my mattress protector had white stains all over it, and when I took that off the mattress, the mattress had a huge *****/red stain in the middle of it, so I was forced to buy my own mattress, when I was paying extra in rent. There were also no security measures taken, and as a result there were multiple robberies, sexual assaults and even a murder that happened. They are now trying to charge me $750 back for the incentive that was rewarded to me and I still have not received my refundable security deposit back, even though I have been moved out for over a month. This company uses bait and switch to lure unsuspecting college students to rent.

  Business response

  04/15/2022

  Hello,

  Unfortunately, we have not managed this property in over 4 years. You will need to reach out to the current management company to rectify this issue.

  Thank you 

• Initial Complaint

  04/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently filled out an application with my son, ***********************, and his wife *****************************. I interacted with ***********************, leasing consultant *************). We discussed applying for an apartment, knowing my sons poor credit history. I offered to be a co-signer and even pay the rent upfront, for a 3 month lease. She took our $50+$15 application fee for each of us. Also another $250 fee. As long as there wasnt a criminal history, everything should go through fine. The next day, I called her and she said they were declined for poor credit, and I would not be able to co-sign. I feel like I was scammed. Our money is non-refundable. She lied and took our money. I want a refund, and make sure this doesnt keep happening to other applicants.

  Business response

  04/06/2022

  Hello,

  Thank you for contacting us. Can you please provide the name of the property so that we can ensure that this is a property that is within our portfolio as we do not offer 3 month leases and cannot locate the staff members referenced in our system.

   

  Thank you

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a lease with this apartment complex. They sent an email saying they were going under new ownership and that it would go into effect on/by February 10th, 2022. I have been trying to contact the office about a pressing issue and their emails no longer exist, as well as their phone number. I am unsure how to get ahold of anyone when they seem to be disappearing with no notice.

  Business response

  02/16/2022

  Hello,

  Can you please provide the name of the property? When we transition a property, the property does go into a "dark" phase where all forms of communication needs to be updated to reflect the new management change. Please provide the name of the property so that we can better assist you.

   

  Thank you

  Customer response

  02/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The business is called ********************. 
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩