ComplaintsforManheim Auctions

• Initial Complaint

  08/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sold our dealership a car with an open lean. Atlanta Georgia Manheim refuses to help. Has been 6 months since finding that tmcc Lein holder is still owed on vehicle and wont sign unless balance is paid. ***** from Manheim has been dragging her feet on making this right. State of Oregon has taken action against me and taken my paperwork unless I get a lein release, ***** and Manheim refuse to correct the situation when asked to have them title it under our dealership name, local Manheim is saying its wrong what they are doing.

  Business response

  08/23/2024

  We will need to obtain some additional information in order to proceed.  Please provide the full VIN# on the vehicle that you are referring to. 

  Customer response

  08/23/2024

  Vehicle VIN:
  *****************

  Business response

  08/27/2024

  Manheim Georgia has been working with the seller to obtain the lien release as a courtesy to ****************.  There was not an open lien on the vehicle, it was a repossession from the retail customer in the state of **********************. If the vehicle did have an open lien the buyer would be within his rights under the arbitration guidelines to return the vehicle but per NAAA guidelines the title that ****** and Manheim provided to the buyer is valid in the state of sale.  The lien release was received today and will be overnighted to **************** via ***** this afternoon.

  Customer response

  08/27/2024

   
  Complaint: 22185203
  
  I am rejecting this response because:
  
  We've been attempting to contact Manheim Atlanta and Manheim Georgia for over 3 months. I have been told by countless people that this was getting take care of and that we would have the paperwork multiple times. After contacting TMCC, TMCC themselves said that Manheim has a TMCC *** there that would 100% give us the paperwork required for the State of ****** to finish registration for a customer. We have spoken to at least 10 different people, and not a single one of them knew about the situation, even though every time we spoke I was told that it was going to get taken care of within 24-48hrs. Here we are 3 months later, and we still have no paperwork. Manheim Georgia and Manheim Atlanta should limit sales to GEORGIA specifically if they cannot provided the proper paperwork for other states. I was told by you guys, "Atlanta DMV doesn't have problems with these paperwork so this is your problem". Very , very unprofessional behavior that needs to get looked into.
  
  Sincerely,
  
  *******************

  Business response

  08/28/2024

  Manheim Georgia has been working to retrieve the lien release since May.  They received the lien release yesterday and it will be delivered to you today between 9:00 AM - 1:00 PM via FedEx. 

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are racist. I have never seen such a nasty AGM in my life. That women ****** is sorely uneducated and racist at her core. I am applaud at the *** he is of color but controlled and persuaded by the devil herself. It's terrible, they treat the African dealers like trash but treat the white dealers like royalty. The president of the company or whomever should fire all the management. It's disturbing to see. That lady ****** is not by the book at all. I've been away from ********* because of her and I won't buy another car because of her. You did it Manheim, you turned another minority dealer away.

  Business response

  08/15/2024

  After conducting thorough research, we were unable to find any evidence of this person having conducted business at Manheim ********************. This individual's name, phone number, or email address does not appear in any of our systems. Additionally, ****** has no knowledge of this person and there have been no negative interactions resulting in a claim.  If you have any additional information that can provide insight into this situation, please let us know.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  01/01/23-present Security vehicles and booths are atrocious and disgusting not safe or healthy at all. Its always something nothing gets done correctly ******* coworkers are tired of being treated like this. Managers does no help so the problem is really getting no where either.

  Business response

  08/14/2024

  Can you please provide some additional information, including whether or not you are an auction employee, or a dealer registered with Manheim?  Also, which Manheim location are you referring to? 

• Initial Complaint

  08/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Summary of Complaint:On 8/08/2024, I purchased a vehicle through Manheim Texas Hobby that was advertised as drivable and operable in the condition report. Upon inspecting the vehicle after the sale, I discovered that the vehicle was neither drivable nor operable. Despite this significant misrepresentation, the auction has refused to arbitrate the sale, citing the as-is status of the vehicle.Prior to the sale, the auction did not allow buyers to obtain the vehicles key from security to verify its condition. We were forced to rely solely on the condition report, which inaccurately represented the vehicles state. This restriction prevented proper due diligence and contributed directly to the misrepresentation.Relevant Guidelines:According to the **** Arbitration Policy (August 5th, 2024):Sellers should avoid using ambiguous, confusing, or deceptive announcements or disclosures as these may be grounds for arbitration.The seller is responsible for the accuracy and completeness of all representations or descriptions.These provisions hold the auction responsible for ensuring accurate descriptions, regardless of the vehicles as-is status. The failure to disclose the true condition of the vehicle and the prevention of buyer verification are clear violations of these guidelines which make the sale both unfair and unethical.

  Business response

  08/14/2024

  Manheim Texas Hobby has discussed the arbitration claim with ****************** on multiple occasions.  The unit ran "As-Is" and there are no grounds to arbitrate mechanical issues.  The unit was also driving, operational and was driven to its location on the lot prior to the sale.  Dealers are able and allowed to test drive units prior to sale day.  This unit is not subject to arbitration per the **** and/or Manheim arbitration policies.  The outcome of the claim remains unchanged. 
  
  

  Customer response

  08/14/2024

   
  Complaint: 22134716
  
  I am rejecting this response because:

  The attached image is a direct excerpt from the **** guidelines that Manheim adheres to. Additionally, there are multiple grounds for arbitration that have been overlooked, including the inoperable odometer and the lack of a Blue Light announcement for the missing title. These issues clearly qualify the vehicle for arbitration. All of these issues have been brought to ************** and his teams attention.

  
  Sincerely,
  
  **************

  Business response

  08/14/2024

  There will be no changes to the outcome of the arbitration claim per the management team at Manheim Texas Hobby.

  Customer response

  08/14/2024

   
  Complaint: 22134716
  
  I am rejecting this response because:
  
  There has been no effort to resolve this claim using the **** policy. Management at Texas ***** refuses to acknowledge fraud and misrepresentation on their end. This claim has not been resolved.

  
  Sincerely,
  
  **************

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  01/28/2024 There was a glitch in the system because bid, approval, invoice, and payment weren't executed during the transaction. After three months I saw my name on KO BOOK 1017. Since then, I have purchased other cars of which I burned out with bad engine. I heard Chicago Independent Auction filed a claim for non-payment. What is the duty of an auction? I didn't go to their website to bid. How have I owed ****** I hope Manheim solves this issue with ***** ASAP and free me from KO BOOK 1017 after 25 years with Manheim.

  Business response

  08/08/2024

  The ** Book contains the names of dealerships and dealers who have failed to pay money owed to Manheim or an Independent Auction.  This can only be resolved by contacting Auction Insurance and/or the Independent Auction where the vehicle was purchased. The entire transaction including payment would be handled through the independent auction, not Manheim.

  Customer response

  08/08/2024

   
  Complaint: 22110420
  
  I am rejecting this response because: Manheim's owns OVE according to Chicagoland Independent Auction. What is the responsibility of an auction? Manheim has failed to carry over its responsibility, therefore, Manheim liable for this transaction. The platform is not for free and there rules and regulation to use it.
  
  Sincerely,
  
  *******************-aime

  Business response

  08/08/2024

  OVE is a 24/7 online source owned by Manheim for vehicles from Manheim, independent auctions, commercial and dealer inventory, and more.  The vehicle was facilitated through Chicagoland Independent Auction, which is independent of Manheim.  Any payment, gate release, invoice etc.  would be handled through the independent auction and not Manheim. When dealers do not pay for their purchases, all auctions and flooring companies report this to Auction Insurance. Auction Insurance flags these dealers as uninsurable and adds their names to the ** Book.   

  Customer response

  08/08/2024

   
  Complaint: 22110420
  
  I am rejecting this response because: Again, I didn't go to *********** Independent Auction to bid, I was using Manheim/OVE  which I have been using for the past 25 years with no issue until this incident occurred. Manheim/OVE failed to carry their responsibility. And that happen in the past. It took manheim 3 months to report that, meanwhile, I purchase 2 more cars with bad engine. If the deal wasn't void by them, I wouldn't have purchase those cars. My name must be remove from this nonsense KO BOOK 1017. No seller approval, No invoice, and no request for payment. Manheim is liable for this unfinished process. An auction is bridge on a deal. If the bridge is no longer exist, the deal is void, canceled, and dead.
  
  Sincerely,
  
  *******************-aime

  Business response

  08/15/2024

  OVE is a 24/7 online source owned by Manheim for vehicles from Manheim, independent auctions, commercial and dealer inventory, and more.  The vehicle was facilitated through Chicagoland Independent Auction, which is independent of Manheim.  Any payment, gate release, invoice etc.  would be handled through the independent auction and not Manheim. When dealers do not pay for their purchases, all auctions and flooring companies report this to Auction Insurance. Auction Insurance flags these dealers as uninsurable and adds their names to the ** Book.   

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a 2012 ******* California through an online auction with Manheim. When we received the vehicle it has an issue with the convertible top not closing and giving the error message trunk open. Also the **** computer was unplugged and in a different location stored in the car, inactive. This was giving the warning **** system malfunction. It also was announced by the seller that the vehicle had factory upgraded yellow calipers, and when I received the vehicle it had red calipers and found all have four have been painted. I alerted arbitration about this and was told to not drive the car and have it transported to the dealer which I did. Although I am not one to fight after a sale has been completed and almost never arbitrate units, the fact that this vehicle was not eligible for a PSI and with the 4.6 CR I believed it was reasonable for me to alert the auction of these problems. After it was dropped off at the ******* dealership, the service advisor told me the next day that there is an issue with the transmission gearbox and the car has an engine light that wasnt on when it came in because it had been cleared for code that indicated the car needs a $22,000 transmission repair. I called arbitration right away and told them about the problem. I was informed that I could not arbitrate a transmission problem not that the car was being looked at for other arbitrable problems. I did exactly as the arbitrator told me to do when I discovered the first set of problems: don't drive the car, bring it straight to the ******* dealership. Its not reasonable to buy a green light *******, follow the arbitrators instructions to a T, and be told the transmission is not arbitrable. I would have discovered the transmission problem if I didnt follow the direct instructions of the arbitrator.The auction is saying I cant arbitrate this green light vehicle for a tens of thousands of dollars transmission job. I am seeking the sale to be unwound.

  Business response

  08/07/2024

  This claim was reviewed by management, and unfortunately **************** did not add the transmission in his original claim. The unit was arbitrated for yellow calipers, ****, and a convertible top issue. After inspection, the **** and convertible top were under the 2% threshold for repairs and would not be subject to arbitration. In regard to the yellow calipers, the inspection at the dealer did confirm the components but also did disclose that the calipers were painted red, and that there were no mechanical issues with this component. This also would not be subject to arbitration. Manheim ****** did speak with the seller to see if they would allow the buyer to add the transmission portion, but this was declined. Per NAAA policy the arbitrator can only inspect what is in the original claim. When speaking to the **************** they were made aware of the policy, and Manheim's attempt at working with the seller but at this time this unit would need to stay a Buyer Bought as there were no arbitrable claims. 
  
  

  Customer response

  08/07/2024

   
  Complaint: 22094935
  
  I am rejecting this response because:
  

  1. Calipers were painted. Seller indicated the vehicle had yellow calipers, they were painted red. Vehicle was listed as never having prior paintwork. Lie one.

  2. **** malfunction was supposed to be fixed by dealer auction told me to go to. Dealer told me it was because of a s**** in the tire. Tire was plugged. System was recalibrated. Still no response from **** computer. Misdiagnosed. Lie 2.

  3. Top error was reportedly fixed by dealer. Never fixed. Same error code remains. Unable to operate top due to trunk being open. Lie 3.

  4. Both the **** computer and the convertible top each be over 2% of the price of the unit to repair. The painted calipers were not disclosed and were announced by the seller as YELLOW. The seller misrepresented the unit and the auction does not care. Lie 4.

  I will never buy another unit from Manheim again. 
  
  Sincerely,
  
  *********************

  Business response

  08/08/2024

  Manheim's management team has reviewed this claim once again and their decision remains the same regarding the outcome of buyer bought.

  Customer response

  08/08/2024

   
  Complaint: 22094935
  
  I am rejecting this response because:
  

  Unfortunately, Manheim does not care about small businesses they protect their sellers and pick and choose which policies work best for them.

  My dealership group will never buy another car from Manheim again.

  Sincerely,
  
  *********************

• Initial Complaint

  08/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 24, we saw a 2023 Model 3 (VIN Number: *****************) listed on Manheim, sold by ************* **** The auction images clearly showed that the car included the Full Self-Driving (***) package purchased which worth $8000. Due to the presence of the *** package, we bided the vehicle from the Manheim auction on July 26. The car was delivered to us via tow on July 29. However, upon receiving the car, we discovered that it does not have the *** package as the photo demonstrated. This discrepancy constitutes false advertising, as we would not have bided the car, without the *** package. We demand that ***** reinstate the permanent *** package for this vehicle, otherwise refund the amount of money *** is worth, which is $8000.

  Business response

  08/05/2024

  Manheim Riverside has determined that the claim being presented is invalid.  First, **** Auto Sales had the opportunity to file and arbitration claim on August 4th as they were still within their timeframe to file an arbitration claim.  Second, the Condition Report available at the time of purchase does not list the Full Self Driving system as being available.  Lastly, the Condition Report shows an "option" of Autopilot which the Manheim Riverside is assuming *************** is associating the self-drive system to.  If clicked on, this would show the system as active or inactive.  The location does not list this option as Tesla controls this option.  The self-drive option, if vehicle was equipped, is deactivated by ***** when the vehicle is returned back to Tesla and sent to the location for sale.  This is an added option a new Client has the option to purchase if they choose to do so and it is approximately $8000 for that option.  This is a non-transferable option as this is how Tesla generates more revenue off of their vehicles.  
  
  As a Buyer, it is their due diligence to understand all options on the vehicle and review all of the information that is available to them.  If they have any questions, they also have the opportunity to call Manheim Riverside and receive verification/information of any vehicle in question.  Had the *************** filed an arbitration claim, all of this would have been explained to them as well.  Location did not mislead Client in the purchasing of their vehicle.  If **** Auto Sales does not have the need for the vehicle, we will provide them an option in having them resell the vehicle through the auction in the same condition they purchased, and location would not be responsible for any loss/gain on resale. 
  
  

  Customer response

  08/07/2024

  Evidence of purchase 

  Business response

  08/07/2024

  Manheim Riverside has determined that the claim being presented is invalid.  First, **** Auto Sales had the opportunity to file and arbitration claim on August 4th as they were still within their timeframe to file an arbitration claim.  Second, the Condition Report available at the time of purchase does not list the Full Self Driving system as being available.  Lastly, the Condition Report shows an "option" of Autopilot which the Manheim Riverside is assuming *************** is associating the self-drive system to.  If clicked on, this would show the system as active or inactive.  The location does not list this option as Tesla controls this option.  The self-drive option, if vehicle was equipped, is deactivated by ***** when the vehicle is returned back to Tesla and sent to the location for sale.  This is an added option a new Client has the option to purchase if they choose to do so and it is approximately $8000 for that option.  This is a non-transferable option as this is how Tesla generates more revenue off of their vehicles.  
  
  As a Buyer, it is their due diligence to understand all options on the vehicle and review all of the information that is available to them.  If they have any questions, they also have the opportunity to call Manheim Riverside and receive verification/information of any vehicle in question.  Had the *************** filed an arbitration claim, all of this would have been explained to them as well.  Location did not mislead Client in the purchasing of their vehicle.  If **** Auto Sales does not have the need for the vehicle, we will provide them an option in having them resell the vehicle through the auction in the same condition they purchased, and location would not be responsible for any loss/gain on resale. 

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a unit from OVE: 2011 Chevrolet Cruze VIN# *****************. Upon paying for the unit at Manheim - Riverside they had advised me that the unit was an offsite pick up and that it was in the city of ***************. I verified on the app and it indeed said the unit was to be picked up at dealership in ************. Besides it taking over 1 hour to get the vehicle release I had called the seller to assure the vehicle was there before making the drive. He said yeah it should be in the back with all the used inventory for auction I said ok and drive all the way down there. Once I arrived the employee there said the car is not here and we dont know where it is at. I said what do you mean you dont know where it is. I told him they had told me on the phone that it was suppose to be there and it also stated on the app as well. He told me let me find out for you and made a few calls. After an hour of waiting he said I dont know and apologized and said for me to contact Manheim. Extremely unprofessional and sad honestly. I wasted my entire day for nothing. I drove 3+ hours to the dealer and 3+ back with nothing on my trailer. Thats 6 hours plus the time I spent there waiting for nothing. I demand that I be compensated and as far as the car goes if they cant locate it then I need my money back in full !! This is extremely frustrating and I am highly disappointed in Manheim for allowing this to happen.

  Business response

  07/18/2024

  Monky Motor Sport LLC opened an arbitration claim yesterday, July 17th after 5:00 PM EST.  The arbitration department will assign an arbitrator to the claim and contact ****************** to discuss the claim.  Currently the arbitration claim is pending, please allow My Central auction's arbitration department time to review the claim, and again, they will contact ****************** directly.  

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My sons car was reposed by ************************* and was taken directly to the mentioned company to be sold at auction before the redemption period was over. I paid over $11,000 for my son to redeem his car. He was finally able to pick up his car from the above business today (7/15/24).. I told my son to check the odometer to see if the car had been driven. To our surprise the odometer had ****** less miles on it than when the car was reposed. My son's oil change sticker was still on his cars window from 8/14/23 which reads ******* miles on it. When he picked up his car today it reads ****** miles. I am concerned as I purchased this vehicle on my sons behalf and I am troubled as to how this may impact a future sale. They have jeopardized my ability to recoup what I paid if a sale is needed. I may be seeking legal action as the car was not returned in the same condition as when taken.

  Business response

  07/16/2024

  Redemption transactions are managed by lenders, and Manheim is solely a holding facility during this process.  The lender, in this case ********** Credit is responsible for all decisions regarding the vehicle.  Any concerns regarding the vehicle would need to be addressed directly with ********** Credit.  

   

   

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I purchased a vehicle from Manheim as usual. We do fairly a good amount of business based on our size, maybe 10 units from them a year. What happens is that I have an inquiry from a customer that needs a specific car, I start looking and fount is in ****************. I inspect it online based on the misleading pictures that the seller posted, its an As-is car but they forgot to mention that the car has so much rust that it is impossible to repair. It is a vehicle that shouldnt be at an auction unless it is posted as junk or for parts. As soon as we received it I went back to make sure of the pictures, maybe I missed it, the ad was gone. So I submit an arbitration claim with supporting pictures. I get a call from the auction, really nice guy trying to help, he told me can you please take the car to the nearest Manhiem auction and I agreed. 3 hours later he calls again and says unfortunately we cant take it back because the sale price was 2970 + fees of 280, so for me the sale price is 3250 plus freight, but no. Mind you We have A small family owned business that we have been trying to keep open and been struggling. We cant afford to lose this amount of money. I expressed to *******, ******* will take me out of business for $30 which is what the car should been ($3,000) in order to accept the claim. PLEASE STAY AWAY FROM THIS AUCTION. Take your money elsewhere. They really go by their policy ( I bet you dont do that to big dealers) but at the end this is corporate America. The small guy will always lose.

  Business response

  07/17/2024

  ************************* purchased a vehicle that had announced conditions as part of the sale.  One of the announced conditions was for the vehicle being sold with structural damage.  This is a required disclosure according to NAAA arbitration policy.  The structural announcement covers rust of the vehicle where it has compromised the structural integrity of the vehicle, thus the announcement of structural damage.  The vehicle was announced AS-IS at the time of sale and purchased for under $3000.00 which also deems the arbitration claim to be invalid.  The seller, in this case followed the rules, and the buyer does not have a valid claim concerning this vehicle.

  Customer response

  07/17/2024

   
  Complaint: 21991780
  
  I am rejecting this response because:

  
  It is perfectly correct and right to advertise a car with shinny pictures and not mention RUST, Frame damage, rejected inspection notice? The seller didnt disclose any of this and that is what is wrong. All I can see is picture and read a description. And I paid $3250 for the vehicle, the fees came out of my pocket to Manhiem. What I see is that the game is just to s**** the next guy which is something that I will not do. I like to sleep well at night with a clean conscience. Manheim does have a Junk category, this is where this car falls under.

  Please review the differences from Google:

  Rust:

  Rust can develop in different areas of a car, including on the surface, in body panels, or in structural parts. Surface rust can be caused by exposure to moisture or air, and can appear as discoloration in the metal. Deep rust, also known as rot, is more serious and can compromise the structural integrity of the rusted area. Deep rust can look similar to surface rust, but the metal may appear weaker and may have holes or cracks. Rust can be repaired, but it can become more difficult and expensive the longer it's left untreated. 
  
  
  Structural damage:

  Structural damage can include damage to the car's frame, chassis, or other essential support systems. It can be caused by a severe collision that deforms the car's structure to protect its occupants. Signs of structural damage can include uneven gaps between doors, visible cracks or bends in the frame, and irregular tire wear. Structural damage can impact a car's performance, safety features, and resale value.

  Sincerely,
  
  *************************

  Business response

  07/18/2024

  Manheim ************** has confirmed that there will be no changes made to the outcome of the arbitration claim filed by ******************. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩