Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a new 2025 Porsche Taycan Dec 28, 2024 at Porsche Grapevine (*****). The car was purchased with a pre-paid 2 year lease (the entire 2 year lease was paid upfront). I was able to drive the car for about ***** miles until it developed a problem that rendered it non-drivable. The car is electric and would not charge. I took it to Porsche Plano (*****) for repair and it has been there continuously since. It's been in for repair 65 days as of today. They have been unable to get parts they need to attempt repair and do not yet even have a diagnosis of the exact problem (they don't know for sure the parts on order will repair it).My complaint is not with either dealer but with Porsche corporate. I contacted them in early April to ask them to buy back the vehicle. After escalating and considering the case, they declined. They did offer $5,000 as a "goodwill" gesture but I declined their offer, since $5,000 would not even pay for the two months of lease I've lost (and paid for) while the car is in for repair. I would like for them to repurchase the vehicle. According to Texas Lemon Law, it is defined as a lemon after 30 continuous days in the dealer for repair of a warranted problem, but they have still refused to make the problem right. I would also like them to compensate me for the money that I spent on the vehicle after it was purchased. These purchases were made in anticipation of being able to keep the car at least two years of the lease. Those costs were $603 to have the wheels powder coated, $541 for window tint, and $8,200 to have a sound system removed from the first car and put into a replacement vehicle. I expect to pay for the time I used the vehicle. Using Texas Lemon Law lease calculator, that value is $2768. Desired resolution = buy back vehicle for cost paid for 2 yr lease $72,086, minus usage of $2768, plus the above expenses = $79,000.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2022 Porsche Taycan 4S with ~6500 miles on it died and had to be towed in by Porsche. It is an EV and the battery died. It took Porsche 9 months to get the car fixed and back to me, which during that time i kept getting the run around about what is wrong and when i would get it back. In comparison when i had a similar battery issue with my 6 year old Tesla Model X, Tesla replaced my entire battery and had my car back to me in 3 days. For a car that i paid $125,000 for, both the fact that it died with 6500 miles on it and then took 9 months to get my car back is unacceptable. As a result, when i got my car my car back, I asked Porsche for compensation given the car payments i still had to make, the depreciation of the car while it was out of service and not useable, and the inconvenience it caused me for 9 months. All Porsche offered me was $8,000 in compensation despite the data pointing to $15,000+ of depreciation during that time based on ************* I find this offer unacceptable and a luxury brand like Porsche should be embarrassed by both the poor quality of its product and poor customer service without genuine intent to make it right

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Porsche North America regarding my 2021 Porsche Taycan (VIN *****************), which consistently delivers less than 100 miles per full chargefar below the advertised ***-estimated range. This defect has rendered the vehicle nearly unusable for normal driving. Despite bringing the car to the dealership three separate times, over the past 6 months, totaling over three months out of service, the issue remains unresolved. On a recent drive from **********, ** to **********, ** (approx. 960 miles), I was forced to stop and charge the vehicle 11 times one way, an unacceptable inconvenience and significant cost (when I should have only had to charge 3-4 times). This problem has caused major disruption, with no adequate fix from Porsche. I am aware of multiple class action lawsuits, including one filed in July 2023 in the **** District Court (Central District of **********), alleging Porsche misrepresented the Taycans range and knowingly failed to correct battery issues. These lawsuits claim breach of warranty and deceptive trade practicesclaims consistent with my experience. I relied on Porsches marketing and brand reputation, but the reality has been a failure in performance, transparency, and customer care. I am requesting a complete replacement of the defective battery with one that delivers the advertised range, and complimentary unlimited fast charging at Electrify America stations until a permanent fix is provided (Im not going to pay for your flaw, I justifiably relied on your range estimates, Id be better off driving a ******* at 6 miles per gallon). Porsches delays and inaction are costing me time, money, and confidence in the brand. I expect resolution or will pursue further legal avenues.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03.08.25, I spoke with **** and established a case #******** regarding to tow of vehicle and other details. After speaking with **** I spoke with **** at dealership whom assisted with transaction and servicing of vehicle. Contacted Roadside regarding an "arrangement" for transportation. Additionally, ,****** supervisor was exceptionally patient and knowledgeable. I mentioned this is not my usual area of residence. However, transportation accommodations for consumers in rural areas should not be uncommon. As there are fewer dealerships than there are consumers and locations of convenience which is not always ideal. . Upon being given the ************ for ************************************** ****** nor ******** was able to get clarity to provide assistance. Both stated manager was NOT available. Though ******** refused to assist. I found it odd as I spoke with ****** and **** (Roadside Assistance). I simply wanted to speak with Recertified/ Pre-Certified about the fact if I am not eligible for pick up Then what should I do. As this was not something I was aware of. As with previous tows I was sent a car for pick up. This has been the case since I have had the vehicle. I wanted to know what change since. Not to mention, I had spoke with a other location of which was readily aware and would send the link for Lyft. , it is temporary. As for my case, I should have been notified of the fact of arranging my own transportation. This has put me in a financial bind as it is unexpected. I definitely think I should have been made aware of this prior. Honestly, I have ALWAYS received superior service and I would have never thought I would writing this letter regarding and issue of transpiration. Yet here I am --perplex an baffled. Truly disappointed with Porsche.Would like to find out why I no longer receive he Lyft link for pick up of vehicle.

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2013 Porsche Cayenne Turbo VIN# ***************** 1. Delay and Misinformation in Process The first issue I encountered was the excessive amount of time it took for Porsche ************ to handle the vehicle for purchase and then after finalization push the sale 2. Price Increase After Certification After significant delays, was finally informed when to sign the contract that the vehicle had been made "Certified Pre-Owned and there is no way around it. While appreciate the dealerships efforts in this regard, was dismayed to find that the price was raised as a result. The vehicle had already been listed at by the initial seller ************* when showed interest, and aside it had passed through multiple owners, had been in an accident, and had aftermarket parts (including a front bumper, rear bumper, turn signals and exhaust system) installed. These factors significantly devalued the vehicle. The sudden increase in price, particularly after these issues were identified, was both misleading and unfair. Additionally, after discovered these aftermarket additions were described as a premium upgrade felt like an attempt to artificially justify the price rather than enhance the vehicles true value.3. Failure to Honor Initial Offer Price Another point of contention is the dealerships refusal to honor the original price offered to me and made reservation on Saturday February 22nd. The final price made at by management till very last moment of the process was $32,000 for Pre-Owned or $34,000 as Certified Pre-Owned, our choice, but when already ready to proceed and sign contracts, that price was no longer being honored and available. And that was presented by financing department and not management. Instead, was presented with a much higher price hikes with no justifiable courteous explanation by financing. This change in pricing felt deceptive and undermined any trust had in the dealership after reservation had been made and paid.4. Horrible Treatment by the Finance

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requsting that Porsche remove me from their email list for over 6 months via the "unsubscribe" button in their marketing emails. This morning I called Porsche and was told that that button will not remove me, I am required to provide MORE personal information in order to unsubscribe from their emails. Understandably, I am not comfortable providing MORE personal information, nor should I have to provide more personal information in order for their UNSUBSCRIBE button to work.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Porsche due to ongoing and unresolved issues with my leased vehicle, which I obtained through a lease transfer. The vehicle is still under the manufacturers original warranty. Despite multiple repair attempts, the car continues to exhibit substantial defects that significantly impair its safety, use, and value.Details of the Complaint:Vehicle Information: 2021 Porsche taycan. Vin: ***************** Issue Description: The vehicle has been experiencing [specific defects/issues, e.g., engine malfunctions, electrical failures, safety hazards]. These issues compromise the safety and reliability of the ************** Attempts: I have taken the car to authorized Porsche dealerships on multiple occasions, all repair orders have been attached. Despite these attempts, the defects persist, and Porsche has been unable to provide a permanent solution.Manufacturer's Response: I have reached out to Porsche directly, but they have failed to resolve the issue satisfactorily. They have also claimed that because the vehicle was obtained through a lease transfer, they are not responsible, even though the car remains under the original manufacturers warranty.Impact on Me: This situation has caused significant inconvenience, safety concerns, and financial burden, as I am paying for a vehicle that is not functioning as expected under warranty.Desired Resolution:I am seeking one of the following resolutions:A full refund of all payments made, including lease payments, taxes, and fees, or A replacement vehicle of equal value, or Repair of the vehicle that fully resolves the defect.I am filing this complaint with the BBB to seek assistance in holding Porsche accountable for their warranty obligations and to ensure that I receive the protections provided under the California Lemon Law.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Porsche NA has a known issue with hybrid battery packs in Cayenne e-Hybrid cars produced in the last several years. My 2021 Cayenne e-hybrid w ~41k miles had a failure causing it to become undriveable (it cannot be driven at all even with no faults in the gas power train). Porsche NA has stated that no replacement batteries are available for the foreseeable future (they have had the car for ~4 months at this point and once batteries are available it will be a further 8 weeks for them to ship from ******* to the **). As such, I will be without my vehicle for a minimum of 7 months at best because the company does not stand behind it's very expensive vehicles

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car from Porsche in January of ***************************************** May-June of 2024, as a standard wait time is about 4 months. I was given an app to follow production and delivery process. Based on the information in the app, the production of the car was delayed, constantly showing a new delivery date. Eventually, the car was delivered to me on January 7th 2025.Two months prior I reached out to Porsche and expressed my disappointment and concern and was promised that Porsche would do something to compensate me for a sick an unusually long delay, but I first have to buy the car. Once I bought the car I was contacted by ****** at Porsche who said all Porsche can do is give me a $5000 sales voucher towards the purchase of my next car. I just spent $200000 on a car and they are offering me voucher towards the purchase of the next car, as if Im buying Porsches every year. I asked if this voucher can be used towards this purchase but the answer was no. I think this is unfair treatment of customers. The representative was very cold and borderline rude when talking to me. She sounded annoyed by my expectations. I dreamed of owning a Porsche all my life and now that I bought one the experience is ruined. Im very disappointed.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new Porsche Panamera on April 13, 2024. On that day, I noticed imperfections in the paint error messages on the dashboard while I was driving at home and the car stalling. I immediately reached out to the sales *** who told me to contact Porsche North America. Since then, my battery continues to drain, my vehicle stalls I constantly get error messages, my vehicle smells like its burning, my steering wheel makes creepy sounds. My paint finish has little dots in it. My windows have swirls marks in it, my break squeaks and I only have approximately 5000 miles. I have tried to address the issues and Porsche gives me the runaround. They told me theres nothing wrong, forced me to pick my vehicle back up and or refuses to respond back to me when I try to bring the vehicle in for servicing. Porsche has a known issues with their 2024 Panamera. Their battery drains and they have an electrical issue which I have been experiencing instead Im being told that I dont drive the car enough. Im requesting a brand new 2025 Porsche Panamera and Im requesting all of my payments refunded back to me that Ive paid from April 2024 to January 2025. Im requesting a change of collateral swap where I can keep my loan that I currently have with ************.