Auto Repairs
Grand Auto CenterThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a vehicle from them and not even a week after the radiator hose busted in my face and I replaced it , as soon as I drove out the lot my tire busted , and then the car wouldnt go into reverse* When I informed the company and the owner Mrs* * they said they would fix my car , I paid them again for my weekly payment* My payments are $250 weekly and I didnt have the car longer than a week * Now its been 2 weeks since they have had the car and still havent fixed it * I just want my $500 back any other payments they can keep because I did have the car and spent another $550 to insure the Kia ******* because most insurance companies will not even insure it * I also visited the property Monday November 11th to retrieve my belongings and kids car seat out the car which I have video proof that they did not want to give me my belongings until the police were called and the owner Mrs * * finally came to the business and hour later after calling her back to back * This is very unprofessional and they just take peoples money sell bad cars and then dont fix them * I just want my money back and they can keep the car its not worth the headache to replace a head gasket after I just purchased the vehicle *
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.