Complaints

This profile includes complaints for Allconnect, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allconnect, Inc.

  1600 Riveredge Pkwy STE 200 Atlanta, GA 30328-4667

  
• 

  All Connect

  1572 S Dixie Dr St George, UT 84770-5820

• 

  Allconnect, Inc.

  980 Hammond Dr STE 1000 Atlanta, GA 30328-8187

  
• 

  All Connect

  1572 S Dixie Dr St George, UT 84770-5820

• 

  All Connect

  1572 S Dixie Dr St George, UT 84770-5820

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avoid ************ at All Costs!I was referred to Allconnect by ************* to set up my gas service. Initially, I spoke with a female representative for nearly an hour, providing all my personal information, including my Social Security number, phone number, email, and home address. She assured me that the gas service through *** was set up to start on Friday, the earliest available date for installation, and that I would receive a confirmation email by the end of the day.However, before I could ask additional questions, the call disconnected. When I called Allconnect back, a different representative informed me that my address wasnt in their service area for GNG and that there was no record of my information in their system. He ultimately gave me **** direct number, stating that he couldnt assist further.On top of this, Allconnect referred me to Vivint Smart Home for home security. I was transferred to another representative and, again, provided all my personal information, including my bank account details. I received a confirmation number, but the call disconnected shortly afterward. When I called back, I was met with a promotion team claiming their line was down for servicing. Each time I called back, I was connected to a different representative offering different services.This experience has been nothing short of a nightmare. I was scammed into providing my sensitive information. I will continue to file complaints about Allconnect and urge ************* to reconsider using them as a referral partner. ***** this companythey are untrustworthy and misleading.

  

  Business Response

  Date: 01/13/2025

  We appreciate the opportunity to address these concerns and apologize for any inconvenience you may have experienced. At Allconnect, we are a company that assists customers in setting up various services such as internet, television/streaming, and home phone services. After reviewing the interaction that took place on 1/06/2025 for the initial gas service setup we show that the services we completed successfully on the Allconnect side. However, we do show that the services were cancelled by the provider, as Allconnect has the ability to place an order only for new gas services, but the provider directly processes the order. We also reviewed the second interaction the customer had with ********************** on the same day, and it appears that the system failed to provide the option of gas for the customer, that is why the sales professional was not able to see any gas services on that call. We have reached out to the provider on behalf of the customer to get a better understanding of why the order was cancelled.

• Initial Complaint

  Date:10/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, on 10/15/2024 I called *********** to setup electric at my new home. ***** speaking with the customer service ***resentative, I was instructed to stay on the line to complete my order. I was then connected to an AllConnect ***resentative. Not knowing what this was about, and being led to believe that I needed to complete this process, I confirmed my information with the ***. ***** realizing that they were trying to sell me services, I had explicitly told them I was not interested. However, the customer service *** kept on pushing me to complete my order even though I had told her numerous times that I am not comfortable with this and that this was a discussion that needed to happen with my spouse first. Now I received an email stating an order was submitted. Is this the Spectrum Internet that I had explicitly told her that a discussion is needed? I did not authorize this. Please cancel this order and remove me from any marketing emails.

  

  Business Response

  Date: 10/18/2024

  We appreciate the opportunity to address these concerns and apologize for any inconvenience you may have experienced. At Allconnect, we are a company that assists customers in setting up various services such as internet, television/streaming, and home phone services. We have reviewed the interaction that took place on the call. After confirming the customers information, the sales professional then moved on to assist the customer with internet services. The customer and sales professional spoke about the internet needs in the home, and after some discussion the customer requested a call back when their spouse was present. The sales professional informed that they would be able to create an order for them and the customer and their spouse would be able to review the order and make any changes as needed before the install date. The customer did agree to create the order and then after further discussion explained that they would not need the services to start for a month or so. The sales professional then offered to have the equipment shipped out to the customer on November 14th , however the customer stopped the sales professional and expressed that they no longer wanted to move forward with the internet service and would call back when they were ready to start service. While the sales professional continues to speak with the customer about the internet services the line is disconnected and no order was placed. The customer did reach out to us via email on 10/15 to confirm no order was placed and on 10/16 our ************* team responded and did confirm that no order was placed. The email the customer received was a confirmation for their utility services and ****** coupons. We have submitted the request to have all the customer's information redacted from our system. However, we are unable to unsubscribe from any promotional coupons on behalf of the customer. We recommend unsubscribing from any promotional emails that the customer does not wish to continue to receive.

  Customer Answer

  Date: 10/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:10/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers a supposed 14 day free trial. But if you decided to keep their service they will charge you for that 2 week period and no one or nothing they send explains this. They also over sell the speeds they can get. I was paying for a supposed 300mbps plan when we max got 27mbps. They flat out lie to get your money

  

  Business Response

  Date: 10/07/2024

  We appreciate the opportunity to address these concerns and apologize for any inconvenience you may have experienced. At Allconnect, we are a company that assists customers in setting up various services such as internet, television/streaming, and home phone services. While we do help connect these customers with providers for these services, we ourselves do not offer any of the services. With the information provided we are unable to locate any record of a call or sale placed by Allconnect. We suggest that the customer reach out to their internet provider to address these concerns.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insane a business is allowed to function like this, if you can even call this a business. I was transferred by a utility company after setting up service so I believed that this call was required. I gave the sales associate my email thinking maybe theyd send one or two emails from their company. Now Im signed up for multiple mailing lists I never consented to. Because I believed this to be related to my utility company, I gave them an email I only use for important things and now it is FILLED with mailing list emails from other companies. They say you can unsubscribe but now I have to individually unsubscribe from every company they provided my email address to.

  

  Business Response

  Date: 09/12/2024

  We appreciate the opportunity to address these concerns and apologize for any inconvenience you may have experienced. At Allconnect, we are a company that assists customers in setting up various services such as internet, television/streaming, and home phone services. We have reviewed the interaction that took place on the call. After confirming the customers information, the sales professional informed the customer about the free coupons available and advised them they could unsubscribe from the emails at anytime. The customer acknowledges that the sales professional is providing the free coupons and provides their email address. The sales professional does say once more that they are able to unsubscribe at any time. The sales professional then moved on to aid the customer regarding setting up internet services, however the customer declines stating that service is already taken care of. At Allconnect we take these matters seriously and can confirm that we do not have any personal details stored for the customer. We have submitted the request to have all the customer's information redacted from our system. However, we are unable to unsubscribe from any promotional coupons on behalf of the customer. We recommend unsubscribing from any promotional emails that the customer does not wish to continue to receive.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/19/2024 I called *** to setup electric at my new home. After speaking with the *** representative I was instructed to stay on the line to complete my order. Then I was connected with a representative from AllConnect. Not knowing what this was about, and being led to believe that I needed to complete this process, I confirmed my information with the AllConnect representative. At that point I was asked about my internet service, offered discounts and coupons from different businesses, to which I said "No". I am now receiving emails from different companies that I do not want.I think this is a very bad business idea for *** to associate themselves with a company such as this and to mislead customers to think that they must take this call. In addition to all the other complaints that I am now reading about AllConnect, I would also like to request that they remove ALL my information.

  

  Business Response

  Date: 07/23/2024

  We appreciate the opportunity to address these concerns and apologize for any inconvenience you may have experienced. At Allconnect, we are a company that assists customers in setting up various services such as internet, television/streaming, and home phone services. We have reviewed the interaction that took place on the call. After confirming the customers information, the sales professional informed the customer about the free coupons available and advised them they could unsubscribe from the emails anytime. The customer asked some additional questions regarding the coupons and the sales professionals answers the customers questions accordingly. The sales professional confirms the customers email is correct and then notifies them that the coupons are on the way. The sales professional then moved on to aid the customer regarding setting up internet and security, however the customer declines both services. At ********************** we take these matters seriously and can confirm that we do not have any personal details stored for the customer. We have submitted the request to have all the customer's information redacted from our system. However, we are unable to unsubscribe from any promotional coupons on behalf of the customer. We recommend unsubscribing from any promotional emails that the customer does not wish to continue to receive.

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was inadvertently directed to Allconnect under the guise of a link that read ******* *** and cable services). My initial call into Allconnect was on July 15th, 2024.I provided all of my personal information to a representative who went by *****. She was kind and well informed. I made an appointment to have an an ******* technician sent to out to our new apartment today. No one showed.I then tried calling Optim directly assuming I now had an open account. The rep said there was no record of me, and that she wasn't aware of a partnership with Allconnect.Turns out, I had received an encrypted email from Allconnect yesterday which went to my spam. It provided vague content saying there was a problem with my account. I called back the number provided and was told they had no record of that unit number being a valid apartment in our building, and that it most likely the unit wasn't set uo for ******* services. But that **** ******** assured me she would rectify the problem. None of it made sense.I then called the building management who said the entire building was wired for *******. They also did not know who Allconnect was.Tried Allconnect back to be told my order was processed and there was nothing more they could do to help, and that they were going to transfer me back to *******... who has no record of me. She could offer me no additional help, and wouldn't provide me a supervisor or an address to write.I want all of my personal information removed from Allconnect systems. I've requested this directly via email to Allconnect and will solicit additional legal help if needed to assure this happens.

  

  Business Response

  Date: 07/24/2024

  We appreciate the opportunity to address these concerns and apologize for any inconvenience you may have experienced. At Allconnect, we are a company that assists customers in setting up various services such as internet, television/streaming, and home phone services. We have reviewed the interaction that took place on the call. The customer called in stating that they wished to setup ******* services in their home. After speaking the with sales professional about the needs in the home the customer agreed to the 1 *********** with *******. The sales professional followed the proper procedure to create the customers order. An email was sent to confirm the customers apartment number on 7/17. The customer spoke with our ************* team on 7/18, which then processed the order for self-installation with a ship date of 7/20. We apologize for the confusion or frustration this may have caused. At Allconnect we take these matters seriously and can confirm that we do not have any personal details stored for the customer. We have submitted the request to have all the customer's information redacted from our system.

  Customer Answer

  Date: 07/24/2024

   Complaint: 22010818
  
  I'm rejecting for three reasons:

   1. Company response is inaccurate. The email notice was cryptic providing no relative details on the concern. And the message delivered by rep ** was NOT to confirm my apartment number. I was told the apartment number was not "serviceable" (see original note).

  2. As far as the complete lack of information available to rep ** to speak to my data privacy concerns, unacceptable. Persistently and rudely telling someone who is worried about a potental scam/data security breach that there's nothing you can tell them over and over is simply unacceptable. I suggest you beef up your call rep *********************** style="font-size: 0.875rem;">3. I still haven't received a response back on what's done with my personal data. I don't think I've ever shared my SSN, birthday, and home address with a third party vendor over the phone. Also want to know exactly what information you share with other companies in general.

   Sincerely,

   *******************************

  

  Business Response

  Date: 07/31/2024

  We reached out to the customer and were able to come to a resolution.  

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, July 15, 2024, I called a phone number listed on CNET.com for internet service with Quantum Fiber. The number provided was Or call to order **************. The representative I spoke with stated she was a third-party service provider, allconnect, and informed me that Quantum Fiber was not available in my area. Instead, she set me up with ******* Wi-Fi.However, after calling Quantum Fiber directly, I was informed that they do, in fact, provide service in my area. I called the original number again, and another representative repeated the same incorrect information, stating that only Xfinity and ******* were available at my location.As a result of this misinformation, I now need to cancel an order that I was misled into placing. When I contacted them to cancel the order, they made the process extremely difficult and gave me the runaround. This entire situation has caused unnecessary frustration and inconvenience due to the false and incorrect information provided.

  

  Business Response

  Date: 07/17/2024

  We appreciate the opportunity to address these concerns and apologize for any inconvenience you may have experienced. At Allconnect, we are a company that assists customers in setting up various services such as internet, television/streaming, and home phone services. We have reviewed the interaction that took place on the call. The customer called and stated that they would like to have *********** Quantum Fiber installed in their home and the sales professional gathered the necessary information to run a serviceability check for the home, as we partner with most major providers.The serviceability check did not show that *********** was available at the location when the sales professional informed the customer of this, they stated that online it showed that service was available at the location. The sales professional did run the serviceability check again to double check the location and did inform the customer that *********** services were not available yet. The customer requested to know what providers were available at the location and among the providers listed ******* 5G was one of them. After discussion with the sales professional about the providers that showed available in the system,the customer consented to place an order for the ******* service. The customer contacted ********************** later that day and stated they had spoken with *********** and that they had scheduled for services to be connected at the location. The customer requested for ********************** to cancel the ******* order that was placed; however,we do not have the ability to cancel orders after they have been placed as we are a 3rd Party Retailer with only the ability to set up new service. We apologize for the confusion or frustration this may have caused

• Initial Complaint

  Date:04/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called *********** to start an account for my new apartment and they transferred me to All Connect. I had no previous experience with setting up an account with Duke or All Connect for that matter. The representative was trying to set up with a few deals that wouldn't be around for long. I told the representative he could send me an email with information, but that I did not want to sign up for all connect right now. I repeatedly said no thank you. I tried being polite, but eventually hung up. Later that night I received an email stating that my order had been confirmed. I did not agree to purchase any of the deals they currently had going on, and yet still I received a confirmation of a purchase.

  

  Business Response

  Date: 04/24/2024

  We appreciate the opportunity to address these concerns and apologize for any inconvenience you may have experienced. At Allconnect, we are a company that assists customers in setting up various services such as internet, television/streaming, and home phone services. There are a couple of different ways that we assist customers, one being, assisting customers who are transferred to our sales department after establishing their utility services.

  We have reviewed our systems and we were able to confirm that no new service order was placed, however we do have the confirmation information for *********** which we send an email out on behalf of Duke once we verify information while on the line with their customers as additional confirmation of their new utilities services. At Allconnect we take these matters seriously and can confirm that we do not have any new service order in our system.

  Once again, we apologize for any confusion this may have caused and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called *********** to start services at my new apartment. After setting up my account the duke representative told me that I had to stay on the line to finish up and confirm my account details with ********************. I was transferred to allconnect where a representative immediately asked me to confirm all my contact info and my social security number. So I gave allconnect my info and consent to contact me because I thought that the allconnect representative worked for duke energy. Then, the representative continued to talk about deals and coupons etc. rather than confirming my account information for over half an hour. At first, I assumed the internet and security offers were promotions from duke energy. I repeatedly stated I wasnt interested in any internet packages or deals. But the representative told me that I cant hang up until they went through everything to confirm my account and that I still needed to talk to the security representative. I was intentionally misled by allconnect. I believed I was confirming my information with a *********** representative to set up my utilities account. But, actually I was sharing my data with allconnect. Allconnect is just a middleman and appears to be selling my data with other parties for deals and offers. I was led to believe that I had to stay on the phone and share my information in order to ensure my account was set up so my electricity would be turned on. I filled out a delete data request form (and the email verification from RedVentures)to get allconnect to delete my data. I have not yet received confirmation that my data has actually been deleted. I do not consent for allconnect/RedVentures to use my data, or sell my data, or charge me for any services etc. I want allconnect to delete all of my data immediately. I feel I have been taken advantage of and misled. This experience has been extremely distressing.

  

  Business Response

  Date: 04/08/2024

  We appreciate the opportunity to address these concerns and apologize for any inconvenience you may have experienced. At Allconnect, we are a company that assists customers in setting up various services such as internet, television/streaming, and home phone services. We have reviewed the interaction that took place on the call and the sales professional at the start of the call did identify themselves by stating their name and that they were with Allconnect. While the sales professional does confirm their customers address with the customer, at no time during the ten-minute call did the sales professional ask for the customers Social Security Number. Midway through the call the sales professional does confirm with the customer that they are all squared away with their utility services and ask them to confirm that they have received the email update as well. At Allconnect we take these matters seriously and can confirm that we do not have any personal details stored for the customer. We have address and name which is used to locate interactions. This can be redacted upon request. We have attempted to contact the customer via phone and email; however, we received no response.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/9/2024 I called my electric company to transfer services to a new address. I was then transferred to AllConnect to complete the transfer process. The person I spoke to told me they could request transfer of my xfinity account & asked for my xfinity PIN#. I gave him my number then a few minutes later he asked for it again. At that time I realized I dont have a pin #on my account & asked him why he needed it. Then he repeated back to my the # I provided him w/earlier & I questioned him again on why he needed my Pin #, if he already had it. He got very quiet, then my phone rings & the person tries to convince me they are from xfinity checking to see what my internet speed was. I did not engage in conversation with this person & when I tried to get back on the call with AllConnect the call had been disconnected. I later received an email receipt for utility services being transferred but it didnt list what services. AllConnect persons name can be provided if needed. This call took place at 5:42 PM on 1/9/2024. Im very concerned about them requesting PIN numbers for accounts that do not have them. NO $ WAS PAID TO THEM BUT YOUR WEBSITE WOULDNT ALLOW ME TO CONTINUE WITHOUT PUTTING AN AMOUNT IN

  

  Business Response

  Date: 01/16/2024

  We appreciate the opportunity to address these concerns and apologize for any inconvenience you may have experienced. At Allconnect, we are a company that assists customers in setting up various services such as internet, television/streaming, and home phone services. There are a couple of different ways that we assist customers, one being, assisting customers who are transferred to our sales department after establishing their utility services.
  We have reviewed the interaction that took place on the call. In this instance the customer was transferred by their Utility Provider. The Allconnect Representative offered to assist the customer in transferring their *************** to their new address. To authenticate customer accounts, ******* requires either a 4-digit pin number or the last 4 digits of the customer's social security number. In this instance, the customer provided a pin number when prompted. Information is not stored or visible after entry, therefore it must be collected at each attempt. Allconnect will also send out Utility confirmation emails on behalf of the Utility provider. We, however, do not set up **************** In this situation, the confirmation email in question was for the service the customer set up with their Utility provider prior to speaking with the Allconnect representative. We can confirm, Allconnect does not have access to customer Utility information or their financial information. If the customer has any other concerns or questions, please contact us at ******************************* or at ************ with a date and time that is most convenient for a follow up.