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Ballard Designs

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ballard Designs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ballard Designs has 2 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two planters, cost $250.00. My address is *****************, they were delivered to ********************* to no fault of mine. **************** did nothing to help. They only said they would attempt to pick them up three days later and IF returned I would get a refund. This is ridiculous. I am not understanding why they cant be picked up today and delivered to me. IF the people they delivered to do not return them then I'm out 250$. This is HORRIBLE customer service.

    • Initial Complaint

      Date:01/22/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a set of six custom made matching dining chairs in March 2024. They were promised in June 2024. In June 2024 Ballard Designs cancelled my order. They assisted with another order of six custom made matching dining chairs =. The ship date for these was August 2024. After many delays, the chairs were finally delivered in December 13, 2024. However, one chair does not match the others. They promised to send me a new chair but six weeks later, no chair. I have made many phone calls and emails to this company. No success. I filed a dispute with my credit card for the $3047.88 I already paid for these chairs and Ballard Designs fought the dispute, so they still have my $3047.88 pending resolution of the dispute and I have mismatched chairs they promised to make right but still have not. I have many emails documenting my correspondence with ******* contact at Ballard Designs is ******** ******* **********

      Business Response

      Date: 01/29/2025

      We reviewed the customer concerns and realized the issue is due to the vendor. ******** is working with customer on a resolution and we're working with vendor on their issues. 

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Credit of $550 was offered via email for constant issues with the process. Have been going back and forth for months and NOW that item is delivered will not refund credit that was in writing that would be credited back. Have email from 8/13 that confirms the credit that was never offered from representative ***.

    • Initial Complaint

      Date:08/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an ottoman on April 2nd this year. The order has been delayed numerous times, and when I finally reached out to cancel the order they would not allow me to. The order has been delayed by almost 6 months. I no longer want this item. I used affirm to finance this purchase and I have not been billed yet, I am supposed to be billed upon arrival of the order.

      Business Response

      Date: 09/09/2024

      We've reviewed the customer concerns and cancelled the order. 

    • Initial Complaint

      Date:07/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -June 13th ordered from Ballard Designs -July 8th, still don't have table I ordered. Ballard Designs and their shipping company have sent my cafe set to two locations (******** and **), neither being my home address (which is LA). Received excuses, fake apologies and silence. I've asked them to refund my order multiple times Three weeks late (from original intended delivery) and hours of wasted time and energy.

      Business Response

      Date: 07/23/2024

      We've reviewed the customer concerns, and the refund was processed on July 10th. 

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent almost $1.5k for OUTSIDE lights at Ballard Design and within 3.5 years, they look like garbage...discolored, tarnished, rusted, etc. When purchasing expensive lights that are DESIGNED SPECIFICALLY for the outside, it's unacceptable that they fall apart in less than 4 years. I wouldn't expect cheap lights to last very long outside, but the expectation is different when you spend this much money for lights...again...designed to be outside. I've attached pictures so you can see how bad they look with the discoloring and rust.

      Business Response

      Date: 07/12/2024

      We've reviewed the customer concerns and we've reached out to assist with the issue. 

      Customer Answer

      Date: 07/16/2024

       
      Complaint: 21927609

      I am rejecting this response because: they would like to refund me the wrong amount.  I am asking for replacement lights but, if they are only willing to give a refund, I want to make sure that it's for the correct amount.

      The new attachment I added shows the correct amount ($1,456.05).

      Sincerely,

      ***************************

      Business Response

      Date: 07/24/2024

      We've realized from a keying error that we owe her more. We will be sending customer a check in the amount of $1457.52.

    • Initial Complaint

      Date:06/30/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a banquet which was to be delivered by February 13. By *****, when the product was still not delivered, I tried to cancel order. They said they had started production on product and couldn't cancel. Now, in July, I get another message that the product is still not available. So 6 months has passed, and I want to cancel. Haven't been charged, just want to cancel. Meanwhile, on website they are still ensnaring customer by claiming this item will ship in a few weeks. Going online, I see the estimated delivery if I ordered today is Aug 26 - that is 7 weeks from now. This is a big lie and improper advertising!

      Business Response

      Date: 07/12/2024

      We've reviewed the customer concerns and we've reached out to the customer. The order has been cancelled. 

      Customer Answer

      Date: 07/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:05/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a desk set. They sent duplicate of one of the items. There was no charge for it.we returned it for a refund. They sent a gift certificate. we were okay with that. we like their products. they refuse to honor gift certificate. they say it has expired. i told them it has an expiration date of 08/30/2024. They insist it is expired. i have attached copy of gift certificate. we sent back duplicate that we weren't charged for (their mistake). accepted gift certificate in lieu of cash refund. not only are they not honoring gift certificate, but they are rude about it.

      Business Response

      Date: 05/14/2024

      We've reviewed the customer concern, and we'll reach out to the customer to re-issue the gift certificate. 

    • Initial Complaint

      Date:12/26/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a rug November 6. They canceled the first delivery. The second delivery never arrived.

      Business Response

      Date: 01/04/2024

      We've reviewed the customers concern and the refund was processed on December 26th. We're working with our transportation department on the miscommunication. We'll follow up with the customer to address the issue. 

      Customer Answer

      Date: 01/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/18/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the chair it is beautiful. One of the problems is that the bird was to be on the back and the flowers on the front. The other major problem are the cracks in three different places.They promised to replace, then they never sent arrangements to pick up. I contacted a few more times, then they said I had to call the day before pick up so that they could schedule. I called the day before, and no there system is down and will be down a few days so I need to call back. I believe they have no intentions because it has been several months, and I've gotten nothing but the run around.The box is as flimsy as they come and I've added extra bubbles and cardboard to hopefully prevent any additional damage. I would like this resolved.

      Business Response

      Date: 12/07/2023

      After reviewing the customer's concern, we will reach out with a resolution. 

      Customer Answer

      Date: 12/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Ballard Designs is NOT a BBB Accredited Business.

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