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Business Profile

Collections Agencies

Aldridge Pite Haan, LLP.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Aldridge Pite Haan, LLP.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Aldridge Pite Haan, LLP. has 2 locations, listed below.

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    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This office filled bank garnishment in a county that I do not live in and I did not know until it was too late. I was making $100 payments monthly according to the judgement I agreed with them. I only had $1300 left to pay and they stole $3700 from my bank account.

      Business Response

      Date: 04/28/2025

      Please see response attached.

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called the office of **************************** Thursday, Friday, Monday and now Tuesday. I have left several messages, along with the agents sending emails and still have not received a call or email back from company. This is my second email requesting to speak with someone about my case.

      Business Response

      Date: 04/28/2025

      Please see response attached.

    • Initial Complaint

      Date:04/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from Aldridge Pite Haan LLP informing me that they had taken my debt from **************. The letter was dated 2/4/25 and had a dispute cutoff of 3/16/25 with account reference ********. My first time seeing the letter was on 3/31/25. I do not feel comfortable making a payment/setting up a payment plan based on the information they are requesting on the website without speaking to someone first. The reviews and BBB complaints regarding this company are exactly the same issues I am running into, and I have requested documents required by the ***** to ensure I am protected as I proceed. See below for details of attempted communication with the company:-4/2/25: Called at 2:25 pm and remained on the line until prompted by an automated system to press 1 to leave a voicemail for a representative or 2 to hold my place in line and the next representative would call me back. I selected 2 and planned to stay on the line until someone picked up. Once I hit 2, the call was ended. I called back again at -4/2/25: Called again with plans to remain on the line without selecting a number and wait for a representative to connect at 4:10 pm and 4:11 pm. If 1 or 2 is not selected, the call does not remain on hold and just goes silent.-4/3/25: Called at 11:19 am and selected 1 to leave a voicemail which I did. I gave my name, phone number, the reference number on the letter, and asked for them to return my call. -4/10/25: Still no correspondence from APH LLP. Called at 3:30 pm because after researching the company, am concerned it could be a scam or using illegal practices. I selected 1 to leave another voicemail, and as the tone went off to record, a woman answered and just said "Hello" (no name, company, or anything to know who she was) and I said "Hello" and she hung up. I sent a message through their portal and requested proper documentation per the ***** right after. No response.

      Business Response

      Date: 04/18/2025

      Please see response attached.

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a debt "collector" , but they are refusing to take my money? They are impossible to get ahold of, they will claim to set up a payment plan that never gets followed through. I am being backed into the corner of the court system and they're doing it on purpose, when I'm here with the money ready to pay my debt. This is extremely unethical.

      Business Response

      Date: 04/02/2025

      Please see response attached

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was served by **** funding and I was told to contact ******* **** Haan (a law firm) to prevent going to court. The credit card total was $500, but they are wanting me to pay $859. I asked if we could arrange a settlement, but they only offered to knock off $85 and I would have to pay the amount of $774 in 3 payments only. I even offered to set up an arrangement to prevent going to court, but they will not confirm or deny that setting up the arrangement will prevent them from taking me to court. This is my 1st notice. I live in ** and im not sure where they were sending the notices too. I have not received any mail or emails . I was only informed of this matter by the court order. I was told that I have to pay this enormous amount or face going to court. At this point I feel like I am being taken advantage of and this is starting to feel predatory. I do not mind paying the debt. Im just looking for someone to help me mediate this to possibly lower the amount. Again, I have tried working with them, but they are not willing to work with me.

      Business Response

      Date: 04/02/2025

      Please see response attached

      Customer Answer

      Date: 04/02/2025

       
      Complaint: 23093367

      I am rejecting this response because you only offered to knock off $85 and I would have to pay the full amount of $774 in 3 payments only.  I was told if I couldn't make the full payment in 3 payments then I would be responsible for the full $859 and the $85 would be applied to the balance again. All of this under short notice. I am just now finding out that I owe this money after being served court paperwork which is how I knew what address to use. I never received any other notice prior to being served court paperwork. I called you all and talked to multiple representatives to see if theres was any way that you all could work with me to get this paid and I am only being offered the same deal ($774 in 3 payments only) and I let multiple representatives know that the deal was offered is not feasible. With that being said, the credit card limit was only $500. 

      Sincerely,

      ******* Husband

      Business Response

      Date: 04/14/2025

      Please see response document attached

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sent court orders for garnishment to my job which started on 3/5/2025 I was not notified by this company about this debt. This was unexpected. I feel as though my money is being stolen because I was never given an opportunity to pay this debt. I did make contact with the previous creditor and they stated that they didnt have my current phone number and address. This debt is ************************************************************** lawful because I have no idea how much the debt is. Only thing I know is this company unknown to me is garnishing my paycheck. If they were able to find my job they could have found my phone number and address. I was never contacted or given an opportunity to pay this debt.

      Business Response

      Date: 03/26/2025

      Please see response attached.

    • Initial Complaint

      Date:02/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a debt collector that has been assigned my debt. I do not believe the amount that they are attempting to collect is correct. I say that because every document has a different amount and every time I speak to someone the amount increases. Even still, I had attempted to contact them to settle and was willing to, when I finally spoke to someone, I asked the representative if I could call her back by the end of business day with a payment and I have yet to receive an answer when I have been calling and that was last week. I called again this morning, which I recorded this phone conversation and again, they have told me a different balance. Also, they have filed a garnishment judgment order and when my job sent it to me, on it stated they served me on the 17th of February 2024 and I had moved from the address that they had on file February 1st so that information I know for a fact was incorrect and I never was served. I have a lease for my new address to prove it. I am just trying to get this situated in a professional manner to protect my wages because garnishment would be detrimental for my livelihood.

      Business Response

      Date: 03/06/2025

      Please see response document attached

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2024, I settled credit card debt with ************** in court through debt collector Aldridge *************. $2563.74 by paying $50 a month. In December and January, I paid down $200. I have my receipts. I check my Credit score today and as of 2/17/2025 it says my account is delinquet and I check on the Aldridge website instead of the total being $2363.74 it only says I paid $19 with a balance of $2544.74. I literally paid $200 to pay the $50 monthly payments in advance. I want to cancel everything off of my credit for false filing and reporting.

      Business Response

      Date: 03/04/2025

      Please see response document attached.

    • Initial Complaint

      Date:02/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted this company several times over the past four months attempting to get my file number to settle my collection account with *********** with no avail. The employees lie that someone will contact me, and no one ever does. I have been given disconnected numbers to reach out the person in charge of my account. Email requests have gone unanswered. Also have been told on several occasions that a supervisor would be calling me back to no avail. I've called several times, and I'm always told there is only three people whom I could speak with about my case, and they are never available. At this point, how can I take care of a balance if I can't speak with anyone? This is the rudest and most unprofessional group of people I've ever encountered. Can someone Please reach out to me to settle this immediately.

      Business Response

      Date: 02/26/2025

      Please see response document attached

    • Initial Complaint

      Date:01/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I call the office so many times I can't get thru,I go to the office *********************************************,they say due to security reasons they don't talk to anyone in person,I'm trying to settle a debt I'm getting no response at all,they say they'll call i heard from no one in weeks,this company is hindering me from moving forward in clearing my debt,I'm trying to pay my debt I'm getting no response thank you

      Business Response

      Date: 02/06/2025

      Please see response document attached

    Aldridge Pite Haan, LLP. is NOT a BBB Accredited Business.

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