ComplaintsforC2C Resources, LLC

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I continue to get harassed by this company. They have now escalated their efforts by calling old phone numbers and sending emails to old email addresses some of which I no longer have access to.

  

  Business response

  04/25/2024

  Our client BMI/Broadcast Music placed KLEK-LP / ************************* for us to collect a past due invoice. ************ emailed us on 11/30/23 stating she would call us and pay the balance. That never happened. We only called phone numbers and emailed addresses that belonged to ************ in a final attempt to resolve the balance voluntarily.

  Per Ms. ******** we will stop all communications and notify our client.

   

  Customer response

  04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company needs to refrain from calling my business immediately. We will be litigating against the client they are representing. We are not currently past 30 days on any account with Mainstreet. We are asking Mainstreet to refund all services paid to date.

  

  Business response

  03/20/2024

  Upon our first contact with his company we were advised of the dispute. C2C Resources immediately notified our client and closed the case. C2C Resources will make no more calls. 

  Customer response

  03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  C2C reached out to me to collect a debt for one of my Vendor. However, C2C does not even give me a chance to call them back. They called me twice on Friday Afternoon Pacific time when I was in meeting. When Im done with my meeting their officr already closed . Without even getting a chance to speak with me first. They called one of my Franchisee and tell her that I never returned their call and my franchisee should be worry because I owed unpaid invoices? What kind of collection practices is that? You called some one twice and they didnt get a chance to call you back and you said Im unreachable??? Its not even 24hrs . Also when you are in contact with my Franchisee and realize that it has nothing to do with them. You told them that they should be worries?? Worries about what? You violated IACC code of Ethics by not even giving due consideration and using deceptive statements. How are you honoring IACC code of Ethics when you did not even give the debtor 24hrs to call you back? How is that due consideration ?

  

  Business response

  02/20/2024

  Due to a time zone difference contact was delayed. I spoke to ******************* and have settled the matter. **************** has agreed to withdraw the complaint.

  Customer response

  02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  11/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We worked with a freight carrier for the last 15 years. After covid, we were overcharged for our shipments and tried resolving the issues directly with the carrier. The carrier ended up sending us to collections as the issues were not resolved by the carrier and we didn't agree to the overcharges for the shipments. C2C Resources Creating Creditor 2 Customer Solutions keeps harassing us and our clients on a daily basis. They are reporting 10x what we actually owe the carrier. We agree to pay for charges we were quoted in writing. We don't agree to any overcharges and fees. We are trying to work directly with the carrier. C2C Resources keeps harassing us numerous times per day.

  

  Business response

  11/29/2023

  Our client ***** Express Lines worked with ****************** over several months early in 2023 to explain why the charges were higher mostly due to heavier than quoted loads and loss of discounts. I have downloaded some of our clients emails as a reminder. When payment was not forthcoming, they placed the account with ********************** and asked that all communication go through our offices. We attempted to again show why the money was owed.
  

  In an attempt to resolve this amicably should ****************** present a settlement offer for less we will present it to *****. If she is interested,she can reach out to our Manager ************************* to present an amount. Although we cannot guarantee acceptance, we will try our best to facilitate. ****************** can be reached at 678-495-005 ext. 332.

• Initial Complaint

  08/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company continually calls my phone number. If I answer, no one speaks. If I don't answer, a voicemail saying nothing is left and the messages vary from one to two minutes long. I've gotten up to two calls in a day from their phone number, but they generally harass me everyday.

  

  Business response

  08/11/2023

  Our sales representative reports having a cordial call with ******************************* on June 23rd during which he was advised to reach out to the new Controller as he was just filling in. Our rep felt like they had a need for our services and made follow up calls trying to reach new controller. We apologize for any inconvenience and will make sure no more calls are made.
  

  Customer response

  08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would recommend that their sales practices include actually leaving detailed messages rather than general daily harassment with messages that say nothing. I've got all the calls and messages of someone leaving the phone on their desk instead of speaking saved as proof. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am being harassed by C2C Resources. Their representative, *******************, is extremely unprofessional. I have tried to tell him that the information they are seeking was handled by their vendor and partner. C2C Resources refuses to understand this and continues to harass me.

  

  Business response

  06/14/2023

  Our client ******************* Services placed *******, LLC and *********************** as the personal guarantor for collections for a past due balance.

  ************** stated that he refused to pay the chargebacks since he had previously canceled the contract. After contacting our client regarding **************' statements, they advised that they had not received any cancelation whatsoever. Further our client had the same conversation with ************** on 5/17/23 letting him know that no cancelation had been received.

  We will agree to not contact ************** further and have closed the account back to our client.

• Initial Complaint

  04/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have called C2c in ******* more than 6 times requesting a call back. I have also emailed them twice. I was able to talk to someone today who did not answer the question of what I was receiving and why, and then also could would not tell me why they had not returned any of the inquiries. They hung up with no explanation and did not call back or answerwhen i called back. *********************** was the name on the email and the person inquiries have been sent to.

  

  Business response

  04/17/2023

  Although we could not identify any connection ***************** in our system our Manager ******************* was able to speak with her and clarify that the email was in error. Not sure if it was a commonality issue but we have no issue with ************. Further she said she was satisfied and would dismiss the complaint. 

• Initial Complaint

  04/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On April 14, 2022 at 9:29 am ********************* with C2C Resources, LLC at ************************************************* called and left a voice mail in regards to a **** that I owe to ********************** in the amount of $430.00 in the voicemail ************ stated that maybe I should find a job since i cannot pay my bills for the funeral home I own he was rude and very disrespectful and I feel he violated fair credit collection acts by being rude, and harassing and making comments that were not needed when trying to collect this debt. I have saved the voicemail for proof of his comments.

  

  Business response

  04/21/2022

  Our client forwarded a past due balance from April 24, 2020. Our first contact was on 2/15/22 when ******************** agreed to pay the balance. Multiple messages were left throughout February, March and April. Apparently, ******************** felt one of these messages was disrespectful, so we have immediately moved the account to the Collection Manager. The Collection Manager immediately reached out and an agreement was made. We will make no further contact as he has requested.

  Customer response

  04/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/25/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company has a collections agent that is repeatedly calling our office, speaking to administrative support staff, and harassing them for a past invoice with a vendor. The collections agent is incredibly rude, demeaning, and refuses to listen to questions that the office staff is asking about. He has threatened the staff, threatened the business owner's "good name" and that he would "ruin their credit," and demanded an amount of money from the administrative staff. It's incredibly inappropriate (and sketchy) to be sharing the financial circumstances of an individual to their employees that have nothing to do with financials for the business owner, while yelling at the employees and being demeaning. The collections agent repeatedly has been telling us that an administrative employee "called him to authorize a settlement amount," when our office has never reached out to him, and nobody in our office except the owner of the business has the authority to make financial decisions. As of 10/22/2021, he threatened the owner of the business again and demanded that he see a payment "within 48 hours," or that credit/reputation would be "gone after."

  

  Business response

  11/16/2021

  Business Response /* (1000, 5, 2021/10/27) */ Our client ********* Medical, LLC placed a commercial account against ***** ******** MD for collections on August 31st, 2021. The balance includes invoices close to a year old. Mr. ***** contacted a couple of Dr. ******** "assistants" in an attempt to collect the past due amounts. Although the full balance is due per a signed agreement, Mr. ***** was willing to negotiate and ultimately convince ********* to accept less to help resolve the situation. He was even told by one of the assistants that they would accept and pay this via an ACH payment. That did not happen, and the settlement has expired. Now one of the assistants has come back with an even lower offer. That has been refused by our client and now we get a complaint. Mr. ***** is one of our most seasoned and respected employees with a very amicable demeanor. Today we have received an email asking about our Texas bond. As this is a commercial debt and not consumer, we have no such requirement. Our client has asked us to forward to our local legal counsel should this not be paid immediately. We have removed the account from Mr. ***** and it has been sent to the Collection Manager ***** ***** We will make no further calls. Should they wish to resolve this voluntarily they can call her at XXX-XXX-XXXX ext.***. Consumer Response /* (3000, 7, 2021/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. ***** was told repeatedly that Dr. ******* would be provided the information - and there was no dispute on the outstanding invoice. Our office repeatedly told him we were looking for the appropriate documentation on our end to match what the outstanding invoice amount was, and he got incredibly impatient and started belittling our staff. Dr. ******* does not have assistants, and Mr. ***** only spoke with the receptionist. Mr. ***** falsely states that the receptionist reached out to him to agree to an amount. The receptionist not authorized to make any sort of payments, and would not have provided him a negotiated amount or been able to agree to an outstanding amount. Mr. ***** also refused to provide any information as to who his "clent" is, as MindSight medical informed our office that the outstanding invoice was sold and no longer had any oversight on the amount, and the information they provided was not matching what Mr. ***** was telling us. We also have proof of Mr. *****'s unprofessionalism and demeaning manner, but we are glad to see the company has attempted action to resolve this. Thank you for providing Ms. ****'s information. If she has a direct email, that would be appreciated to reach out via email to Dr. ******* herself. Business Response /* (4000, 9, 2021/11/02) */ *****@C2CRESOURCES.COM

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩