Complaints

This profile includes complaints for C2C Resources, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C2C Resources, LLC

  1455 Lincoln Pkwy E Ste 550 Atlanta, GA 30346-2288

  
• 

  C2C Resources, LLC

  3300 W Esplanade Ave Ste 104 Metairie, LA 70002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is completely unprofessional, calls numerous times repeatedly when you have spoken with them and thy call back again and again right after you hang up. When I spoke with them I was treated with such distain and unprofessionalism. The gentleman that called accused me of stealing because I have not paid a debt for a company I work for. He proceeded to yell at me over the phone, accuse me of stealing and degrading me over a debt that he was trying to collect because I did not have a payment date that I could provide. I have never been treated in such a manner by any collection agency. He also continued to call every phone number he could find and left messages with others that are not even in the finance office. Very unprofessional and borders on harassment.

  

  Business Response

  Date: 11/27/2024

  Our client placed three commercial accounts against XXXXXXXXXXXXX for collections on August 4, 2024.   The balances include invoices that are over a year old.  After multiple attempts, contact was made with Ms. ***** on August 6.  She requested that C2C Resources email the invoices. ***** informed us that the invoices were forwarded to the CFO for review.   We spoke to Ms. ****** CFO, who told us that our client is no longer selling to them and is not a priority to be paid.  We have continued to try to reach Ms. ***** for a resolution as the accounts remained unpaid.  We have transferred these accounts to a manager, and he would welcome an opportunity to resolve these accounts. He can be reached at [email protected]. If we do not hear from the company within the next week, we will recommend to our client that they consider pursuing their claims in the courts.
  

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** from C2C called multiple times citing no payment from Mr. ********** I eventually called back to understand what the nature of the claim is and asked for invoices or any type of document to substantiate the claim. Firstly, *********************** did not identify himself as a debt collector, and secondly he quickly became rude and condescending and proceeded to hang up. I called back again to ask questions on his identity and what firm he works for, when asked for the address of his company, he said, "look it up online" and hung up. The incessant harassment and rude behavior of *********************** and the organization he represents is unprofessional, especially without having any document to substantiate their claim. I will be litigating this issue with them and whoever their client is.

  

  Business Response

  Date: 08/22/2024

  Our client placed a commercial account against Neuma Realty for collections on July 31, 2024.  The balance includes an invoice from October 2023.    On August 13, 2024, ************ called our office, responding to a previous message left by **************, and was upset that he was being accused of owing an open invoice.  On August 14, invoices were forwarded to **** and he responded that the invoice had nothing to do with him or Neuma Realty.  Upon receiving his dispute, the file was moved from the collector to a manager. We contacted our client for additional documentation that supported their claim.  On August 16, the client provided a copy of a text communication from Neuma Realty ************************ approving the work to be done and to forward the invoice for payment.  Even though we have received the additional information, the file will be closed and referred to our client to resolve it.    

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** received a debt that had already been paid. When we responded to their email stating we would provide scanned documentation within 24 hours showing proof of payment they continued to state it wouldn't matter and I had to pay it today to avoid going to court. I felt I was being pressured to double pay a bill under duress. After providing the documentation the agency continued to refute the payments made. I copied the individual who collected the payments on their behalf and will go to court if required. ***************************** - Recovery Specialist, is entirely unprofessional. Told us that the games are over and continued to apply extreme undue pressure after repeated requests for her to remain professional. This can't be a legitimate business.

  

  Business Response

  Date: 08/14/2024

  Our client placed a commercial account against Upway LLC Dba Upways Distro for collections on June 6, 2024.  The balance includes invoices that are approximately a year old.    On June 28, contact was finally made with ********************* who requested that C2C Resources resend the invoices to himself, and Mr. **********  On July 1, 2024, Mr. *** responded to the resent invoices stating the invoices were paid in cash to a *****/3rd Party Distributor. Our client had no record of this payment, so we requested that he supply proof of the payment.   Since no proof of payment was provided during the entire month of July, we again followed up in early August requesting payment.  Finally on August 6, we received proof of payment which we have forwarded to our client.  We have moved the file from the collector to a manager pending our clients review. 

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22114985
  
  I appreciate the companies willingness to communicate this issue, however, their response triggered me to review the matter further and became increasingly alarmed with respects to our history. I'm attaching our initial communications with this company where we provided the same documentation and were under the impression it had been resolved. I now recall several requests we made to them to better illuminate the nature of the relationship between their entity and the entity they claimed to represent. Upway, LLC made every good faith attempt to resolve this matter and treated the inquiring party with respect. It seems they either forgot our initial conversation or were attempting to pressure us into paying the same invoice twice.

  All of the issues aside, we remained respectful and treated this matter with the upmost importance with each request. We again, humbly ask that the resolution of this conflict consist of a written apology from ***************************** to *********************************** and Upway, LLC. We do not believe, given the circumstances, that this request is by any means disproportionate to our experience or the amount of time we've invested in helping them resolve their accounting discrepancies. 

  
  We sincerely appreciate your attention to this matter, 
  
  ***********************************

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to get harassed by this company. They have now escalated their efforts by calling old phone numbers and sending emails to old email addresses some of which I no longer have access to.

  

  Business Response

  Date: 04/25/2024

  Our client BMI/Broadcast Music placed KLEK-LP / ************************* for us to collect a past due invoice. ************ emailed us on 11/30/23 stating she would call us and pay the balance. That never happened. We only called phone numbers and emailed addresses that belonged to ************ in a final attempt to resolve the balance voluntarily.

  Per Ms. ******** we will stop all communications and notify our client.

   

  Customer Answer

  Date: 04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company needs to refrain from calling my business immediately. We will be litigating against the client they are representing. We are not currently past 30 days on any account with Mainstreet. We are asking Mainstreet to refund all services paid to date.

  

  Business Response

  Date: 03/20/2024

  Upon our first contact with his company we were advised of the dispute. C2C Resources immediately notified our client and closed the case. C2C Resources will make no more calls. 

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  C2C reached out to me to collect a debt for one of my Vendor. However, C2C does not even give me a chance to call them back. They called me twice on Friday Afternoon Pacific time when I was in meeting. When Im done with my meeting their officr already closed . Without even getting a chance to speak with me first. They called one of my Franchisee and tell her that I never returned their call and my franchisee should be worry because I owed unpaid invoices? What kind of collection practices is that? You called some one twice and they didnt get a chance to call you back and you said Im unreachable??? Its not even 24hrs . Also when you are in contact with my Franchisee and realize that it has nothing to do with them. You told them that they should be worries?? Worries about what? You violated IACC code of Ethics by not even giving due consideration and using deceptive statements. How are you honoring IACC code of Ethics when you did not even give the debtor 24hrs to call you back? How is that due consideration ?

  

  Business Response

  Date: 02/20/2024

  Due to a time zone difference contact was delayed. I spoke to ******************* and have settled the matter. **************** has agreed to withdraw the complaint.

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We worked with a freight carrier for the last 15 years. After covid, we were overcharged for our shipments and tried resolving the issues directly with the carrier. The carrier ended up sending us to collections as the issues were not resolved by the carrier and we didn't agree to the overcharges for the shipments. C2C Resources Creating Creditor 2 Customer Solutions keeps harassing us and our clients on a daily basis. They are reporting 10x what we actually owe the carrier. We agree to pay for charges we were quoted in writing. We don't agree to any overcharges and fees. We are trying to work directly with the carrier. C2C Resources keeps harassing us numerous times per day.

  

  Business Response

  Date: 11/29/2023

  Our client ***** Express Lines worked with ****************** over several months early in 2023 to explain why the charges were higher mostly due to heavier than quoted loads and loss of discounts. I have downloaded some of our clients emails as a reminder. When payment was not forthcoming, they placed the account with ********************** and asked that all communication go through our offices. We attempted to again show why the money was owed.
  

  In an attempt to resolve this amicably should ****************** present a settlement offer for less we will present it to *****. If she is interested,she can reach out to our Manager ************************* to present an amount. Although we cannot guarantee acceptance, we will try our best to facilitate. ****************** can be reached at 678-495-005 ext. 332.

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continually calls my phone number. If I answer, no one speaks. If I don't answer, a voicemail saying nothing is left and the messages vary from one to two minutes long. I've gotten up to two calls in a day from their phone number, but they generally harass me everyday.

  

  Business Response

  Date: 08/11/2023

  Our sales representative reports having a cordial call with ******************************* on June 23rd during which he was advised to reach out to the new Controller as he was just filling in. Our rep felt like they had a need for our services and made follow up calls trying to reach new controller. We apologize for any inconvenience and will make sure no more calls are made.
  

  Customer Answer

  Date: 08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would recommend that their sales practices include actually leaving detailed messages rather than general daily harassment with messages that say nothing. I've got all the calls and messages of someone leaving the phone on their desk instead of speaking saved as proof. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed by C2C Resources. Their representative, *******************, is extremely unprofessional. I have tried to tell him that the information they are seeking was handled by their vendor and partner. C2C Resources refuses to understand this and continues to harass me.

  

  Business Response

  Date: 06/14/2023

  Our client ******************* Services placed *******, LLC and *********************** as the personal guarantor for collections for a past due balance.

  ************** stated that he refused to pay the chargebacks since he had previously canceled the contract. After contacting our client regarding **************' statements, they advised that they had not received any cancelation whatsoever. Further our client had the same conversation with ************** on 5/17/23 letting him know that no cancelation had been received.

  We will agree to not contact ************** further and have closed the account back to our client.

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called C2c in ******* more than 6 times requesting a call back. I have also emailed them twice. I was able to talk to someone today who did not answer the question of what I was receiving and why, and then also could would not tell me why they had not returned any of the inquiries. They hung up with no explanation and did not call back or answerwhen i called back. *********************** was the name on the email and the person inquiries have been sent to.

  

  Business Response

  Date: 04/17/2023

  Although we could not identify any connection ***************** in our system our Manager ******************* was able to speak with her and clarify that the email was in error. Not sure if it was a commonality issue but we have no issue with ************. Further she said she was satisfied and would dismiss the complaint.