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Business Profile

Collections Agencies

Rent Recovery Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 691 total complaints in the last 3 years.
  • 285 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with ********************. I do not have a contract with RENT RECOVERY SOLUTION, they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/19/2024

    We are in possession of documents validating the debt.  By federal law (USC ****g), the former resident may request these by contacting us directly through US Mail.  There is no requirement that a collection agency seek an agreement with a consumer in order to collect.

  • Initial Complaint

    Date:02/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with this debt with *********. I do not have a contract with the collection agency Rent Recovery Solutions trying to collect and sign any paperwork saying I owe them money. They did not provide me with the original contract as requested.

    Business Response

    Date: 02/20/2024

    By federal law, the former resident may request copies of validation documents in writing through US Mail.  In addition, it is not required that the collection agency have an agreement with a consumer in order to collect from him.  It is the creditor's right to select its agents.

    Customer Answer

    Date: 02/20/2024

     
    Complaint: 21283664

    I am rejecting this response because:
    As said before, I was not notified about this debt if so I would have reached out sooner because now this is affecting my ability to put a roof over my two year olds head because I am alone. Please contact the original creditor and ask them have they ever seen me, heard my voice, anything. If they cannot show proof of this, this needs to be removed. Unethical is an understatement to apartments renting to people without even seeing them in person or hearing their voice.  I will not be held responsible for anyone elses doings and from the looks of it, this was around covid.
    Sincerely,

    ***********************

    Business Response

    Date: 02/26/2024

    Our records reflect that notification was made to the complainant in accordance with federal law on 3/30/21.

    By federal law, the former resident may request copies of validation documents in writing through US Mail.  In addition, it is not required that the collection agency have an agreement with a consumer in order to collect from him.  It is the creditor's right to select its agents.

  • Initial Complaint

    Date:02/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 09 ************** Cornerstone Mana. I do not have a contract with Rent Recovery Solutions, LLC, they did not provide me the original contract as I requested.

    Business Response

    Date: 02/20/2024

    By federal law, the consumer may request validating documents directly from us and in writing via US Mail.  There is no requirement that a collection agency have an agreement with a consumer in order to collect from him.  It is the right of the creditor to select its agents.

    Customer Answer

    Date: 02/20/2024

     
    Complaint: 21283415

    I am rejecting this response because:

    I am not liable for this debt with 09 ************** Cornerstone Mana. I do not have a contract with Rent Recovery Solutions, LLC, they did not provide me the original contract as I requested.
    Sincerely,

    *******************************

    Business Response

    Date: 02/22/2024

    The complainant has made the same complaint already.  Again, by federal law, validating documents are made available in response to a written request directly to us via US Mail.  Furthermore, the original creditor has the right to select its agents.  There is no requirement that the collection agency have an agreement with a consumer in order to collect from him.

    Customer Answer

    Date: 02/22/2024

     
    Complaint: 21283415

    I am rejecting this response because:
    This is simply not my debt.


    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 09 ******** APARTMENTS CAF MANAGE, I do not have a contract with RENT RECOVERY SOLUTIONS, they did not provide me with the original contract as requested.

    Business Response

    Date: 02/15/2024

    We are in possession of documents validating the debt.  The former resident may obtain these by contacting us directly and in writing, as required by federal law.  See:  USC 1692g(2).

  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ************************** I do not have a contract with Rent Recovery Solutions, LLC, they did not provide me with the original contract as I requested. Also, Despite multiple attempts to contact ************************* regarding the collection account on my credit report, I have not received any response. I have tried reaching out via phone calls and through the contact section on their website, but all my attempts have gone unanswered. I am writing in regards to a collection account that has recently appeared on my credit report. The account in question is with your agency, Rent Recovery Solutions, and pertains to my former residence at the ********************** apartment complex.I am concerned that this collection activity has occurred without any prior communication with me. I have not received any correspondence from Rent Recovery Solutions or ********************** regarding this matter over the past six years.I lived at ********************** apartment from December 2017 to May 2018. During my tenancy, I fulfilled all my financial obligations, including timely payment of rent and utilities. My lease contract officially ended in May 2018, and I informed the leasing office of my departure. upon my departure, my former roommate, ****, continued the lease with a new roommate, Gelareh.After discovering the collection account on my credit report, I contacted Rent Recovery Solutions at ************. During our conversation, The Debt Collector informed me that the collection is for rent and utility bills of December 2018. I would like to emphasize that I was not a resident of the apartment at that time; this is not my debt, and I dispute the validity of this debt.

    Business Response

    Date: 02/15/2024

    Final utility bills arrive 30 to 60 days after the end of the billing cycle.  The former resident may contact us for a record of the itemized assessments.

    Customer Answer

    Date: 02/15/2024

     
    Complaint: 21256466

    I am rejecting this response because:

    First and foremost, I would like to reiterate that I dispute the validity of this debt. As I previously stated, my tenancy at ********************** ended in May 2018, and I fulfilled all financial obligations, including rent and utilities, during my residency. It is concerning that Rent Recovery Solutions is attempting to collect on alleged rent and utility bills from December 2018, a period well after my official departure from the property.
    In your response, you mentioned that final utility bills typically arrive 30 to 60 days after the end of the billing cycle. However, I must emphasize that my residency officially ended in May 2018, and any utility bills pertaining to December 2018 would not be applicable to me. Additionally, despite my request for a record of itemized assessments and validation of the debt, as well as providing detailed information including the original creditor's name, address, and contact information in a certified mail sent on December 20, 2023, I have not received a response from Rent Recovery Solutions.
    Given these circumstances, I demand that this account be promptly removed from my credit report. Continuing to report this erroneous debt is damaging to my credit score and reputation. I urge Rent Recovery Solutions to take immediate action to address this matter and provide resolution.
    I expect a timely response and resolution to this issue. Failure to do so may result in further escalation of this matter, including legal action to protect my rights and financial well-being.
    Thank you for your attention to this critical matter.
    Sincerely,
    ***************************

    Business Response

    Date: 02/20/2024

    Our records reflect that our validation notice was mailed in accordance with law.  Any request for validation documents must be made to us in writing via US Mail, per federal law.  In addition, there is no requirement that RRS have an agreement with a consumer in order to collect.  It is the right of the creditor to choose its agents.

    Customer Answer

    Date: 02/22/2024

     
    Complaint: 21256466

    I am rejecting this response because:

    I, ******************************, want to reiterate my firm dispute of this debt. During my residency at the mentioned property from December 2017 to May 2018, I fulfilled all rent and utility obligations promptly. Additionally, until the appearance of this debt collection on my credit report in December 2023, I had not received any communication from either ************************* or Rent Recovery Solutions regarding outstanding charges.
    In response to my inquiries, including a certified letter sent via US Mail on December 29, 2023, Rent Recovery Solutions sent a letter dated January 17, 2024, offering a "discount" on the alleged debt. However, this letter fails to provide clarity regarding the origin or validity of the charges. Therefore, I demand a detailed breakdown of the debt, including the specific dates and nature of the charges.
    I urge Rent Recovery Solutions to provide comprehensive documentation supporting the validity of this debt as per federal law. Furthermore, I request clarification on the nature and origin of the $380.88 being demanded.
    Failure to provide satisfactory documentation and remove this disputed debt from my credit report will leave me with no choice but to pursue legal action against Rent Recovery Solutions to protect my rights and financial well-being.
    Thank you for your attention to this matter. I expect a prompt and thorough response to resolve this dispute.
    Sincerely,
    Baharak Rousta 

  • Initial Complaint

    Date:02/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im DO Not have an open balance with "*******************************". I DO NOT have a contract with the collection agency Rent Recovery Solutions which is attempting to collect a nonexistent debt and filing this on my Credit report. And Can NOT provide me with the original contract as requested.

    Business Response

    Date: 02/12/2024

    We have forwarded this document to our client with a request that they reinvestigate the direct payment.  We have removed the item from collection and from the credit reports pending their reply.

    Customer Answer

    Date: 02/13/2024

    I Simply don't understand why your establishment Simply couldn't just make a PHONE CALL to your "Client" in the 1st place. You request for me to send certified mail of proof of what I'm telling you, let it reflect on my credit until you receive my mail a week later, JUST to make the same phone call you could have made months ago when I called and told you this debt was paid? 

     

    You are playing games with my lively hood. Please have this removed from my credit within the next 24 hours or I will hand this over to my lawyers. 

    This is ridiculous 

  • Initial Complaint

    Date:02/03/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 09 ************************************* PH, I do not have a contract with Rent Recovery Solutions, They did not provide me with the original contract as requested.

    Business Response

    Date: 02/07/2024

    By Federal law, a consumer must request documents in writing and directly to us, not through any third party.  In addition, it is the creditor's right to select his collection agency.  There is no requirement that a collection agency seek or have an agreement or a contract with the consumer.

    Customer Answer

    Date: 02/08/2024

     
    Complaint: 21242152

    I am rejecting this response because: I have sent request for validation in writing along with a cease and desist. I still have not received information I am requesting, also my consumer write are being violated according to letters sent. 

    Sincerely,

    *******************************

    Business Response

    Date: 02/15/2024

    The consumer has not written to us directly.  She has submitted an eOscar dispute.  This is not a direct written communication under law.  Nor does the eOscar request request validating documents. Federal law (*** 1692g(b)) requires that consumers seeking validation communicate that request to the agency directly by mail.

    Customer Answer

    Date: 02/15/2024

     
    Complaint: 21242152

    I am rejecting this response because: again I have sent a letter to your  comapny. Would you like another one to be sent? I sent it out December 6 2023 by mail so you should have received. Is there a certain way I need to resend for you to read the letter ?

    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with arbor hills. I do not have a contract with rent recovery solutions. They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/07/2024

    Per Federal law, requests for validating documents must be made to us directly and in writing.  Not through the BBB or through any other agency, governmental or private.  Furthermore, it is the creditor's right to choose its agent.  It is not necessary for the collection agency to have a contract with the consumer in order to collect from him.

  • Initial Complaint

    Date:02/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with RENTRECOVERYSOLUTIONS, I do not have a contract with RENTRECOVERYSOLUTIONS they did not provide me with the original contract as I requested

    Business Response

    Date: 02/07/2024

    The information given is insufficient to positively identify the account in question.  Please reply with the full account number available from our letter or from the credit bureaus.

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *****************************. I do not have a contract with RENT RECOVERY SOLUTIONS. They did not provide me with the original contract as requested

    Business Response

    Date: 02/05/2024

    The former resident must request copies of validating documents in writing and direct from **, per federal law.  Also, there is no requirement that a collection agency have an agreement with a consumer in order to collect; rather, the original creditor has the right to choose its collection agent.

Rent Recovery Solutions, LLC is NOT a BBB Accredited Business.

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