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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Monday, September 23, 2024, I brought a tour group to ************* in ***************, *************. We were told that if we spent $100 or more, we could have our purchase(s) shipped. I spent $186.31 and requested that my purchase be shipped. I was told it would take about a week. I requested that they wait two days, until Wednesday, September 25 before shipping. I didnt want the package to arrive before I got home. Per the receipt, **** said I would receive an email when the package was shipped. Its been a week since the purchase and I have not received an email, I contacted their customer service and was told they do NOT ship purchases made in the store. The woman advised me to go back to the store with my receipt to resolve the problem. I live in ****. The store is in *************. Needless to say, thats not an option. I attempted to resolve the problem through their online system as well, but cannot get through via that system. The message I got is that they are experiencing technical difficulties.
Business response
10/02/2024
Thank you for taking the time to notify us of this complaint. We are sorry to hear that the consumer and for the frustrations this has caused. We have connected with the consumer directly and she has confirmed her order was delivered. We would consider the matter resolved, but if the consumer has any additional questions or concerns, we hope she will reach back out to us via the open internal case.Customer response
10/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am attempting to claim warranty on my products which have wrapped and rusted however the customer care has asked that I ship the products at my own cost and have to await a pending period before receiving new products. I mentioned that the cost to ship exceeds that value at which I purchased the set for and also if I will not receive a replacement for time period then I would need to purchase a new set which defeats the purpose of claiming warranty on the product. I would appreciate if warranty could please be honored and new product be sent. If the company would like the original set back, would appreciate if we can arrange this for after I receive a replacement and not at my cost. Otherwise, I do not see the value in purchasing this product in the future or the warranty.Business response
09/26/2024
Thank you for taking the time to notify us of this complaint. We are sorry to hear that the consumer experienced issues with their product and for any inconvenience this may have caused.
We can confirm that we have connected with the consumer, and a new order has been successfully processed. At this time, we would consider the matter resolved in full.
If the consumer has any other questions or concerns, we encourage them to reach back out to us via the open internal case.Initial Complaint
09/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered an order online at **************** August 18th, 2024, My original order was never received from OnTrack who they used to ship my order. I contacted Yankee candle about this, and they replaced my order and decided to ship it with the same carrier. That order also never came both show they had been delivered by OnTrack at 11:30pm. No one delivers at almost midnight. I have told Yankee candle I want a refund, and they plainly told me to talk with OnTrack and won't give me my money back. It's not my responsibility to contact a carrier about a lost order. ****** candle chose that carrier and had insurance through that carrier not me as a customer. So, Yankee candle has decided to keep my money, and I haven't gotten any items for my money spent.Business response
09/19/2024
Thank you for bringing this complaint to our attention. We regret that the consumer did not receive all of her orders. We have contacted her directly and issued a refund as a one-time courtesy. With the refund now processed, we consider this matter resolved. If she has any further questions or concerns, we encourage her to reach out to us directly through the open internal case.Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 2 sets of 40 piece Rubbermaid sets and as seen in pictures several of the pieces after 1 or 2 uses they pitted .....Business response
09/20/2024
Thank you for bringing this complaint to our attention. While ********************************** do not come with a warranty, we do offer a Satisfaction Guarantee for our Brilliance and EasyFindLids products, which requires proof of purchase. We can confirm that we have connected with the consumer to see how we can assist, but they were unable to provide proof of purchase. If the consumer has other questions, we encourage them to contact us again through the open internal case.
More details about the guarantee can be found on our website at the link below.
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Customer response
09/20/2024
Complaint: 22278753
I am rejecting this response because: Theses items were a gift and don't have the receipt I did ask the purchaser for the receipt which was a REAL embarrassment and told them what was going on. I also threw out the pieces since they were disgusting! I believe my family got sick from the "peeling" when heated up . We were all in the Emergency room this week .
Sincerely,
*** *******Business response
09/23/2024
Thank you for taking the time to notify us that the consumer has not accepted our response. The Rubbermaid Satisfaction Guarantee for Brilliance and EasyFindLids is limited to the original, end-user purchaser in the *************. We reserve the right to verify information, require a valid proof of purchase, and to deny Guarantee requests at our discretion. We are including the link for additional details again below.
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Customer response
09/23/2024
Complaint: 22278753
I am rejecting this response because: ended up in the emergency room with "poisoning" due to the plastic in the food that came from the containers .
Sincerely,
*** *******Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to formally lodge a complaint against ***** concerning two booster seats I purchased from ******. The specific issue pertains to the back of the booster seats, which slides down while in use, posing a significant safety concern for my children. This appears to be a known issue according to online message boards.Despite multiple attempts to resolve this matter directly with Graco over the past month, I have not received a satisfactory response or resolution. Below are the details of my purchase and the subsequent issues:Product: Graco TurboBooster Highback LX Booster Car Seat with Safety Surround Purchase Date: November 19, 2023 Reference: ******** Issue: The back of the booster seats slides down during use, compromising safety.I have contacted Gracos customer service on several occasions, but my concerns have not been adequately addressed. Given the potential risk to my childrens safety, I am seeking the BBBs assistance in resolving this matter promptly.I request that Graco replace the defective booster seats with a functional model.Business response
09/16/2024
Thank you for taking the time to notify us of this complaint. We are sorry to hear that the consumer experienced issues with our products and for any inconvenience this has caused.
We can confirm that we have reached out to the consumer and offered a refund once the product is returned to us. At this time, we consider the matter resolved in full.
If the consumer has any further questions or concerns, we encourage her to contact us via the open internal case.Initial Complaint
08/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello. I have emailed the company several times but never received a response. I bought an oster oven a few months ago and recently it stopped working. It will not power on at all. I would like the company to help me get it working.Business response
08/28/2024
Thank you for taking the time to notify us of the complaint. We sincerely apologize for the inconvenience the consumer experienced with their oven and any frustrations it may have caused.
We can confirm that we have connected with the consumer, and a new order has been successfully processed. At this time, we consider the matter resolved in full.
Should the consumer have any further questions or concerns, we encourage them to reach out to us via the open internal case.Customer response
08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
S ********Initial Complaint
08/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I was on yankee candles website and they were advertising 4 large candles for $48. I selected from the fragrances listed. When I tried to complete the order from the cart, it was not giving me the candles for the price. It was giving it to me 2 for $36. I called their customer service line to see if there was a code or if they could complete the order for me. I was advised that the promotion was in May and had expired and they could not honor the price. They offered 50% off of my purchase which would be $15.50 and not $12.00. Mind you it is was 8/22 that I am seeing this so why is it still on the website. I checked again 8/23 and it was still indicated after I was on the phone with them for almost a hour with no success on 8/22. I did take screen shots from the website which I am Including with this complaint. All I am asking is for the 4 for $48 be honored since it is listed on their website. ThanksBusiness response
09/02/2024
Thank you for bringing the consumers complaint to our attention. We sincerely apologize for any inconvenience the consumer experienced while attempting to take advantage of one of our promotions.
We are pleased to inform you that we have been in direct contact with the consumer and have successfully honored the promotion in question. At this time, we would consider the matter resolved in full. If the Consumer might have any other questions or concerns,we encourage them to reach back out to us via the open internal case.Initial Complaint
08/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I went into ************* in ******* on August 16, 2024 and asked the salesperson to check rhe balance on two gift cards. He pulled the balances up on his personal cellphone and told me one card had a balance of $30 and the other had a balance of $10. I asked him why he had to use his phone and he told me for some reason he couldn't pull it up on the register; which was strange to me. I didn't purchase anything at that time. I went back to the same store 2 days later on August 18th and was told by another salesperson the cards no longer have a balance at all to my surprise. I called customer service and was told to go back to the store have the money put back on the cards and was told at the store there was nothing they could do and they didn't know who worked thar day which I know they have a record of who worked that day. I would like my money back.Business response
08/30/2024
Thank you for bringing this complaint to our attention. We are sorry to hear this and would like to gather more information regarding the consumers experience. Despite our attempts to reach her via phone and email, we have been unsuccessful. We encourage the consumer to respond to our messages at her convenience so we can investigate further and determine how best to assist.Customer response
08/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Marmot Limelight 3P tent in 2014 which carries a lifetime warranty (at least that what they attempt to call it). I sent them pictures of the damage (the rainfly is becoming delaminated...a piece of it is practically falling off), and they offered me a discount on the equivalent tent they currently sell. I expect them to repair or replace it in full, not just give me a discount.Business response
08/12/2024
The consumer was contacted and offered a replacement tent instead of the warranty credit. They found this solution acceptable and the replacement order has been placed.Initial Complaint
08/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I requested replacement pots and pans in April. and have received no response.Business response
08/08/2024
Thank you for taking the time to notify us of this complaint. We are sorry to learn that the consumer's warranty claim has not been resolved and sincerely apologize for the delays. We can certainly understand the frustrations and are taking the steps necessary to address gaps identified in our service. We can confirm that we have connected with the consumer and replacement cookware has been ordered for him at no charge under warranty. At this time, having replaced the cookware for the consumer, we would consider the matter resolved. If the consumer still has any questions or concerns, we encourage him to reach back out to us via the internal case.
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Customer Complaints Summary
265 total complaints in the last 3 years.
63 complaints closed in the last 12 months.