Complaints

This profile includes complaints for Newell Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Newell Brands, Inc.

  6655 Peachtree Dunwoody Rd Atlanta, GA 30328-1606

  
• 

  Graco Children's Products

  4110 Premier Dr High Point, NC 27265-8343

• 

  Baby Jogger

  4110 Premier Dr High Point, NC 27265-8343

• 

  Newell Brands, Inc.

  400 - 586 Argus Rd Oakville, ON L6J 3J3

• 

  Newell Brands, Inc.

  586 Argus Rd. Oakville, ON L6J 3J3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a double stroller via Amazon for Baby Jogger. I love the stroller, however the part needed to make it compatible with my infant car seat is out of stock. Upon reading further customer reviews on their website it has been out of stock for what appears to be over a year. If they are not planning on restocking than they should not market the stroller with this option. I might not have purchased the $800 stroller if I knew this wasnt an option, as that was a perk to buying it. I did try to call the company but did not get a hold of anyone and I have also emailed my frustration and complaint.

  

  Business Response

  Date: 04/29/2025

  Thank you for bringing this matter to our attention. We are sorry for the frustrations this has caused. We can confirm that a member of our leadership team has been actively working with the consumer to address her concerns. The consumer has also been registered to receive an email notification once the car seat adapter is back in stock. Unfortunately, at this time we are unable to provide an estimated restock date for this item. We appreciate her patience and understanding, and we remain committed to supporting her throughout this process. If the consumer has additional questions or concerns, we encourage her to reach back out via the open internal case.

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They issued a check refund that I am supposed to receive.  While it does not really address my need for the piece for my infant child to sit in the stroller in her car seat, I feel as I can make it work for now.

  I am still disappointed that item is not in stock with no re-stock date, but I do feel like to this point they have worked with my complaint.  I'm now just waiting the check.

  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sharpie pens are going under the name of Newell Office Brands, which is misleading and very hard to find on the packaging. Sharpie pens are being sold without enough ink to last 2 months of only sporadic use. Defective quality control. This is why I don't buy the off brand. I don't expect Sharpie to be defective. This is happening time and time again. To pay 1.99 in Jan 2025 at ****** only to have the Sharpie pens unusable is a poor business practice. I would like a refund of 1.99 plus tax or a replacement # 0 ********** 7 2 COUNT. I am over 81 years old and I cannot get to the store (Target) to replace the pens)

  

  Business Response

  Date: 04/17/2025

  Thank you for taking the time to notify us of this complaint. We have reached out to the consumer to learn more and see how we can help. We are pleased to confirm that the consumer's warranty has been successfully processed, and the appropriate resolution has been provided. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2024/05 I got a hold of crockpot with a faulty crockpot which they sent another one out **** replacement which i really appreciated but now model SCCPVLF712-S-BR just flashes lights and will not work I called thru numerous times and was told they could not do anything . If this product does not last longer than a yr and a half something must be faulty with this model

  

  Business Response

  Date: 04/04/2025

  Thank you for reaching out to notify us of this complaint. We regret to hear that the consumer's slow cooker is no longer functioning. Regarding the ********* brand of products, ********************** provides a warranty to the original end-user purchaser, guaranteeing that ********* branded products will be free from manufacturing defects for one year from the date of purchase or delivery (whichever occurs later), provided they are used normally and cared for according to the brand's instructions. **************** requires proof of purchase. The original unit's warranty transfers to any replacement issued during the warranty period, and coverage does not reset with the replacement product. For more details about the warranty, please refer to the link below:

  ******************************************

  We confirm that the consumer initiated a warranty claim in January 2023, resulting in a replacement slow cooker being sent to her at no charge on 1/10/23. On 2/17/25, the consumer submitted a new warranty claim for the replacement unit that was provided to her under warranty two years ago. Unfortunately, this claim was denied, as the replacement product is no longer covered under warranty. If the consumer has any further questions, we encourage her to reach back out to us via the open internal case.
  

  Customer Answer

  Date: 04/04/2025

  It is not like your crockpot is overly used or abused there is only two retirees in the household. If there is a ongoing problem with the functionality of this model the warranty should be extended. If the same model keeps breaking within a very short time frame there is a problem. No one can afford replacing this product every 2 yrs if the quality in your product is not upto standards.
  Complaint: 23158738
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** Smith 

  

  Business Response

  Date: 04/04/2025

  We are sorry to hear that the consumer has rejected our response. We appreciate this thoughtful feedback. Please know that we stand behind the quality and reliability of our products, and our warranty policies are designed to ensure reliability and peace of mind for all our consumers. As there is no practical way to document individual usage, the duration of the warranty is determined based on various factors, including materials, manufacturing processes, and industry standards, rather than frequency of use. We apologize for any ongoing frustrations. 

  Customer Answer

  Date: 04/04/2025

   If you stand behind your product as stated then replace this faulty unit. I have purchased numerous crockpots in the past and have never had problems like this with this model. 
  Complaint: 23158738
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an airbed from this brand. I recently found there was a hole in the airbed, which meant it was fixed before I purchased it. So it was a defective product.

  

  Business Response

  Date: 03/27/2025

  Thank you for taking the time to notify us of this complaint. The consumer had reached out to us directly regarding this issue. As per our warranty policy, a proof of purchase is required to obtain warranty performance. Unfortunately, the consumer was not able to provide us with one. Please click on the link below to view our full warranty policy.

  *********************************************

  Should the consumer provide us with a valid proof of purchase from an authorized seller, we will be happy to process the warranty.

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23123259
  
  I am rejecting this response because: this was a defective product when I purchased it as I said. I deserved a compensation even though it passed the warranty. 
  
  Sincerely,
  
  ***** **

  

  Business Response

  Date: 03/31/2025

  Thank you for taking the time to bring this complaint to our attention. Unfortunately, unless the consumer provides a valid proof of purchase from an authorized seller, we are unable to process the warranty or offer a replacement or any compensation.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23123259
  
  I am rejecting this response because: the seller sold me a defective product and refused to any compesation.
  
  Sincerely,
  
  ***** **

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a baby registry gift for my first back in 2020 I purchased the city select 2 stroller as it is advertised to grow with your family. Basically you purchase adapters and then various seats or bassinets for your children. However, as of a year or so ago they no longer have the adapters necessary to purchase unless you purchase a big item with it. Its not that they are out of stock of the item but that you need to spend $250+ instead of $35. I feel this breaks the *** act as it is deceptive in nature. Online there are a lot of discourse around the topic and a lot of people have fallen victim to this false promise to be able to grow the stroller with your family. I just want to purchase the adapters only which are available with other kits but somehow they claim none are in stock nor do they have an eta date on them being available. I know its just a Ponzi scheme

  

  Business Response

  Date: 04/04/2025

  Thank you for taking the time to notify us of this complaint. A member of our leadership team reached out to the consumer. The item the consumer is looking for is out of stock, but the consumer been added to the restock notification list. The consumer should reply to the open internal case if they have any questions.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my daughter a ******* one source heated chair for Christmas. She tried to use it and it did not work. So I contacted ******* and they asked for pictures and proof of purchase.I waited the. I called them. They said I would receive a email in 24 hours. I called again after over a week and was told the dont carry that anymore or something to that. They said I would receive a email with options that night. I was like options I spent ****** and tax for a broken chair plus I have still not even received the email with options This is how companies get bad raps

  

  Business Response

  Date: 04/01/2025

  Thank you for bring this to our attention. We're sorry to hear the consumer's warranty claim was not resolved as expected and that their experience did not meet expectations. We truly value this feedback and are working to address service gaps identified. We have been in direct communication with the consumer, and a full refund has been issued in accordance with the warranty terms. We trust this will resolve the matter, but if there are any additional concerns, we hope that the consumer will reach back out to us via the open internal case. 

  Customer Answer

  Date: 04/03/2025

  I am waiting for a refund to be sent. They said it will be sent on the 7th of April.

  and they have promised to psy for then shipping box too

  *******

  

  Business Response

  Date: 04/07/2025

   We can confirm that the consumer's refund check was shipped via ***** overnight today.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a quickie mop and from 1st use, the mophead tilted out and cant be taken down. Opened a claim and was asked for proof of purchase with multiple rounds of emails. I provided a screenshot of the original order and thats the best I can get and was told that does not work for this $14 claim and then I provided a new ****** receipt with date of purchase and again got denied. not a good business to deal with. ********* ****** customers warranty claim , no matter how small the warranty claim is. warranty claim ********

  

  Business Response

  Date: 03/10/2025

  Thank you for taking the time to bring this complaint to our attention. We have reached out to the consumer to learn more and determine how we can assist. We are pleased to confirm that an appropriate resolution has been provided.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23025698
  
  I am rejecting this response because:
  Newwell pushed me into a replacement mophead after numerous calls to its customer service, but id rather have a refund coz i no longer wnat to use this mophead. 
  Sincerely,
  
  ***** F

  

  Business Response

  Date: 03/14/2025

  We regret to hear that the consumer has not accepted our response. As a courtesy, we provided a replacement outside of the warranty, as the consumer was unable to provide valid proof of purchase, which is required for warranty service. Should the consumer have any further questions, she is welcome to reach out to us directly.

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23025698
  
  I am rejecting this response because:

  no refund was given
  
  Sincerely,
  
  ***** F

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 22 Nov 2024 I borrowed my friend's truck and drove to Tractor Supply in ******, **, where I purchased a Rubbermaid Commercial Products (Newell Brands) 150 gallon stock tank. I needed this to provide a safe water supply for my horses over the winter.The following week when I filled it with water, I noticed it was leaking from the drain plug, and after closer inspection discovered it was cracked. On 02 Dec I called the warranty line at Rubbermaid Commercial Products and spoke with "*****". I explained that the tank itself was fine, and that rather than going through the expense and hassle of borrowing my friend's truck and driving the considerable return trip to exchange the tank, I would be happy if they could just expedite a replacement drain plug assembly under the promised 3 year warranty. ***** asked me to send in photos and the receipt for purchase, which I did 04 Dec 2024.What followed was 3 months of repeated promises, delays, and cancelled warranty replacement. Finally after more than a month of excuses and no drain plug ***** offered to reimburse the tank itself, which I initially declined, and later accepted out of frustration. That was followed by another month of excuses and no cheque sent, after which point ***** started offering me a $100 gift to go with the replacement cheque, which never came. This was to relieve the considerable pain and suffering and not being able to use the stock tank (or at this point return it). Two weeks ago, she wrote me and claimed the cheque had been returned to them, so I corrected the misspelling of my name and address and suggested she just add the $100 to the cheque. On 19 Feb she claimed she did that, and mailed out a replacement cheque totalling $319.99, which at the time of writing still has not arrived. ***** claims cheques can take up to 45 days for **** to deliver which is ridiculous. It's over 3 months and dozens of emails I just want to be made whole! And please fix your broken warranty process!

  

  Business Response

  Date: 03/12/2025

  Thank you for bringing this to our attention. We're sorry to hear that the consumer's Rubbermaid water tank was defective and that their experience in trying to resolve this did not meet expectations. We value this feedback and are actively working to identify and address gaps in service. We can confirm that a check for $319.99 has been mailed to the consumer and she should receive it in 2-4 weeks. We believe this should resolve the issue. If there are any further concerns, we encourage the consumer to reach back out via the open internal case.
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is the ******* companies responsibility when someone purchases anything for them to receive an automatic email to give them the order number, as well as updates of the status of their order. I did not receive that. I spoke with a representative on their website and I have the transcript saved requesting to speak with a supervisor because it is ridiculous that they keep claiming to have sent me an email and I have not received anything and Ive checked every single folder that I have on my email which Ive stated at least three times.. and I requested to speak with the supervisor and instead of speaking with the supervisor they had me speak with the team lead who basically just gave me the same BS excuses that the agent did. They keep claiming that they sent me an email but I did not receive anything and theres nothing wrong with my email because Ive been receiving emails from every other company or place that *** ordered things from so its clearly their system thats having the issue not mine.. I want to speak with a supervisor not a team lead and I stated that in the email that I have saved, its interesting how I can receive an email from a team lead, but I dont receive the automatic email for the actual item. And I have not heard any response when sending an email asking to speak with a supervisor.. but now I would like to speak to someone from the executive office because clearly their general customer service Office isnt going to be of any assistance. I am seeking the help of the BBB to get me in touch with someone that will actually help me from the executive office instead of giving me a bunch of BS excuses. Also, I will be notifying the CEO of the company because I have the email. I do not appreciate being tossed around like a piece of worthless trash.

  

  Business Response

  Date: 03/03/2025

  Thank you for bringing this to our attention. We apologize that the consumer did not receive the emails sent by our system, and that her experience in trying to resolve this issue did not meet her expectations. We truly value this feedback and are actively reviewing her experience to identify and address any gaps in our systems and service. We have directly connected with the consumer to discuss the matter, and believe the issue has been resolved. If she has any additional concerns, we encourage her to reach back out to us through the open internal case.

  
  

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction took place on December 10, 2024.I paid $25.09 to the business.On February 4, 2025, I submitted a warranty claim form, but I have yet to receive any response. It appears that the business is ignoring warranty claims.The dispute concerns a defective product. The item in question is a reusable water bottle with a spout and a straw. The spout is defective, as the silicone is broken, rendering the bottle unusable.The business has not provided any response or attempted to resolve the issue.This issue does not involve any advertising.

  

  Business Response

  Date: 02/25/2025

  Thank you for taking the time to notify us of this complaint. We have reached out to the consumer to learn more and see how we can help. We are pleased to confirm that the consumer's warranty has been successfully processed, and the appropriate resolution has been provided. 

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********