Customer ReviewsforNewell Brands, Inc.

Newell owns Croc-Pot and Oster. I needs replacement seal for my 10 quart Express pressure cooker that us 3 years old and they say that there are no parts available as the product is obsolute. This is absolute B.S. They are supposed to offer replacement parts for at least 5 years. I also have Oster Versa blender that they are still selling but the deem this one obsoletevandvparts no.longer avalible. Croc-Pot (RIVAL), Food Saver and Oster used to sell replacement parts direct. As soon as the Newell bought ****** and these other brands they have gone straight downhill. I will not buy ANY more items from Oster, Food Saver or Croc-Pot. Its a shame that that once great companies have been reduced to this pathetic customer service and horrendous greed that is intended to make the customer to purchase new products every few years.

Thank you for taking the time to share your review and thoughtful feedback. We stand behind our products, and all new products come with a warranty. Each line and product may carry a different warranty, we encourage you to check the manual of your product for specifics.

Sunbeam ********* **** (Crock-Pot Brand) warrants that for a period of one year, beginning on the date of delivery to the original end user purchaser, this product will be free from defects in material and workmanship. Crock-Pot Brand, at its option, will repair or replace, free of charge, this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new product or new component at no cost to the consumer. If the product is no longer available, replacement may be made with a similar product of equal or greater value.

For Oster products, Sunbeam ********* **** warrants that from the date of purchase until the warranty period specified in the instruction manual, the product will be free from defects in material and workmanship. Sunbeam ********* Inc, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty.

Sunbeam ********* **** (or if in ****** Newell Brands Canada LLC) for its FoodSaver brand of products (FoodSaver) warrants to the original end user purchaser in the ************* or ****** that its FoodSaver products (Products) will be free from defects in material and workmanship for the warranty durations in the chart on our website from the date of delivery when put to normal household use and cared for according to FoodSavers instructions.

There is no provision to guarantee that replacement parts will be available for a specified amount of time. In the event that a product may not be working as intended we encourage our consumers to reach out to us for support, as we're always happy to see how we can help. We are including contact numbers and links for warranty details for each of the brands the consumer has mentioned here. Agents are available Monday-Friday 9-5 EST.

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************ for Oster Appliances 
************ for Oster Breadmakers 
************ for Oster Clippers 

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Very disappointed. I purchased a graco car seat tri ride 3in1 for my daughter. I was so happy I bought another when my second is on the way. The foam in my daughters car seat broke the piece on the head of the car seat. I have not been in any accidents so have no idea how it could have broke. I called for a replacement to be informed Im s*** out of luck. Warranty only last 1 year (clearly dont stand by their cheap quality products). And that piece is not replaceable so Ill need to buy a new one. But hey the website will give you 25% off and there is a 40$ rebate if you spend $100. No thanks after 3 years that piece broke with no force on its own. And you are telling me I have to purchase brand new and the best thing you can do is a rebate. I will never purchase a graco product again. So disappointed. I will be warning all moms I know and run into to buyers beware. Dont waste your money on a triride

Thank you for taking the time to share your review. We are sorry to hear this and sincerely appreciate your feedback. We are happy to see that a member of our leadership team has already connected with you and was able to assist. If you should have any other questions, please reach back out to us via the open internal case. 

Always research about the company that makes the product you are interested in. Look for their parent company as well. It could avoid this headache:Long story short, Contigo products are not made to last. They throw a guarantee, that of course does not work, it's just marketing to get you to press Buy Now.The parent company, Newell Brands, have a customer rating of 1.29 of 5. That tells you a lot.After I was offered a replacement, they disappeared. No communication for almost a month now.Give business to companies that matter.

Thank you for taking the time to share your feedback with us. We are sorry to hear that there was a delay in resolving your warranty claim. We were able to confirm that a replacement Contigo mug was ordered for you at no charge, and tracking indicates it was delivered on 5/5/24. If you should have any additional questions or concerns, please reach back out to our team via the internal case. Thank you again.

Their contigo mugs say that they have formaldehyde and give an email address where you are supposed to be able to download chemical disclosures. However when I click to download the chemical disclosure of their mugs it does not come up. Because I don't know which part of the cup is formaldehyde I will be returning it.

Last purchase was 2022, saw their awesome sale and thought ok, I'll give them another chance, kind of like an abusive partner, they did it again. Canceled the only part of the order I actually wanted. I put in a request to cancel, was told I would get a confirmation email for the cancellation, and instead they shipped me items I do not want, and then they want me to go out of MY way to correct THEIR error. This is why their stores are closing and people buy Bath and Body Works and Kringle instead. They used to be great, now I'll never buy from them again. You cannot even get a CS rep that understands/speaks any sort of fluent English, for US based CS.

Thank you for taking the time to share your review. We sincerely apologize for the recent experience you encountered and any disappointment it may have caused. We can confirm that a member of our team has reached out to you, and the issue has been addressed. Should you have any additional questions or concerns, please do not hesitate to follow up using the open internal case. Thank you for reaching out.

Another multi-level company that owns, in part, FoodSaver which is a brand of Jarden comsumer Solutions, etc, etc.Over the years I have been purchasing as many as 40 containers in various sizes. They were not cheap as some cost as much as $75. As the seals of the lids were no longer viable I contacted the company almost 4 years ago to see if I could purchase replacements. This entire time I got the run around from many of the CSRs via phone and email. Many of the emails went unanswered for an extended amount of time until I would contact them again and again. Then, when they did respond, it had nothing to do with my request. Then they wanted pictures and container size of each of the 40 of which I provided. Again, no response. With each CSR I had to provide the same information over and over. To attempt to appease me they offered a box or two of bags. I told them I have 2 ****** size boxes in storage that I have had for years and never use, never will. The same story continued even with trying to come to a resolution that I would send the containers back to them and they could reimburse an extremely low amount in return. Of course, they did not want them and continued to hope I would go away. After threatening a class action lawsuit they offered me 10% of the approximate purchase price. I reluctantly accepted with them knowing that I would provide a poor review. Seems since they already have 1.29/5 stars they obviously don't care about their customer base.

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the inconvenience you encountered with your containers and that you are not fully satisfied with the resolution provided. We offered an amount based on the manufacturers suggested retail price (MSRP). To process a refund for a different amount, we require proof of purchase. Unfortunately, without this documentation, we are unable to proceed with processing a refund for a different amount. Please feel free to contact us directly if you have any further questions.

Bogus advertising. I placed an order January 26th. $75 worth of items. Days later they cancelled over 75 percent of what I ordered! Stating all out of stock! How can you sell that many out of stock items? This is terrible business and false advertising.

Thank you for taking the time to share your review. We sincerely apologize for the recent experience you encountered and any disappointment it may have caused. We can confirm that a member of our team has reached out to you, and the issue has been addressed. Should you have any additional questions or concerns, please do not hesitate to follow up using the open internal case. Thank you for reaching out.

I am still waiting for any part of the order I paced with Yankee Candle online on 12/9. One part of order has been sitting in a town a couple of hours away from me for 5 days as of latest info provided in order tracking history provided by business. Today I received email that balance of order was shipping ...except only 3 of 4 items remaining in order indicated as shipping. I was unable to get any useful information from "customer service" this morning ...nothing about why order was sitting for five days in another town or when it would ship from there, and no information as to why only 3 of 4 remaining items were allegedly shipping today.A little while ago I received another email from Yankee Candle. FOLLOWING ANOTHER PUSH to GET ME TO ORDER ANOTHER of the ***** MISSING FROM MY ORDER, I was informed that "an item from my order was CANCELED BECAUSE THERE ARE NONE IN INVENTORY-- yes the very same item they tried to get me to order AGAIN, and yes right there in the very same email!No customer service and apparently no inventory control either.

Thank you for sharing your feedback. We apologize for any inconvenience caused by the item cancellation due to unforeseen stock issues. Upon checking,our records indicate that both packages associated with your order were successfully delivered. For any further questions, please reply directly to the email we have sent you, and we will be delighted to assist.

I placed an order online, my first with them although I've been a long time customer in store for years. I experienced an issue with my payment method (Apple Pay), my account had been hacked or someone had tried to hack it, all they did was update my mailing address. During checkout the website didn't ask to verify shipping, it just pulled the address from Apple Pay. I immediately emailed Yankee Candle about the issue and called first thing the following morning. The rep I spoke with assured me the order would be cancelled and not to worry, she said she would take care of it and email me later to confirm. Later that day I received an email stating part of my order had been cancelled, since into part was cancelled I called again. This time the rep said they would submit the cancellation request, request meaning it wasn't guaranteed which isn't what the first rep advised. She also said she would email be confirmation. I let the rep know it must be cancelled, she told me not to worry because if the cancellation fails it will be shipped back to Yankee by whoever incorrectly received it and then ****** would refund me for the order. I was absolutely stunned, I explained whoever it is delivered to had hacked into my account and obviously wouldn't be sending it back. The person claimed to understand the situation and stated they would take care of it and again stated I would be emailed. I asked the order to be sent to the nearest store if it cannot be cancelled, the rep said that would be fine and again not to worry. I hadn't heard back for a few days so I emailed them again, no response. I reached out in ******* and IG, IG I did receive a response which stated they would contact both phone reps and ask that they email me with an update and not to worry they will make sure the issue is resolved. I didn't get an email from either rep and IG stopped responding. I did receive an email that the order was shipped still to the wrong address. Still havent received any response

Thank you for taking the time to share your review. We're sorry to learn of your recent experience and for the frustrations this has caused. We can confirm that a member of our  team  has connected with you regarding the recent issue. We are pleased to inform that a refund has been processed. If you should have any additional questions or concerns, we hope that you will follow up via the open internal case. Thank you again for reaching out!

Horrible shopping experience with Yankee Candle online! They recently posted a "buy 2, get 2 FREE ALL LARGE CANDLES Reg. $31-$34 ea." I purchased 2 "Original Large Jar Candles" reg. $31/each and 2 "Signature Large Tumbler Candles" reg. $34/each.I received all 4 candles, with personalization (which was extra). The buy 2, get 2 was NOT honored! I re-read the sale exclusions and neither of the candle types were excluded. I sent Customer Support a few emails with the printed sale advertisement and my packing slip. Their response was that only the "Regular Large Jar Candles" were included. First, they are not called "Regular." Second, the sale stated "ALL LARGE CANDLES" and did not exclude either type I purchased.I have now contacted the ************* ***************************** to file a false advertisement claim, hoping to get a credit (not gift certificate) back to my credit card. Absolutely outrageous!!!

We're sorry to learn that this consumer was not pleased with her recent order experience. We did some research and the consumer here had already applied a 15% off coupon to her order which is why the buy 2 get 2 free promotion was not working. While personalized large candles were not excluded from the promotion, the terms of this promotion did highlight that the promo could not be combined with any other coupons or offers. We've reached out to the consumer directly to explain and to see how we can help further. If they have additional questions or concerns we hope that they'll reach back out to us via our open internal case.