Reviews

This profile includes reviews for Newell Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newell Brands, Inc.

  6655 Peachtree Dunwoody Rd Atlanta, GA 30328-1606

  
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  Marmot Mountain LLC

  5789 State Farm Dr Ste 100 Rohnert Park, CA 94928-6308

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  Jarden Corporation

  555 Theodore Fremd Ave. Suite B-302 Rye, NY 10580

• 

  Yankee Candle Co.

  20A Killingworth Tpke Clinton, CT 06413-1323

• 

  Yankee Candle Co.

  470 Lewis Ave Meriden, CT 06451-2103

Review Details

• Review fromGus B

  Date: 04/09/2025

  5 stars

  Gus B

  Date: 04/09/2025

  ******** I. G. ********** Ret ************************** BBB Atlanta, GA Dear BBB:Ref: (a) X-acto **************** ******** Newell Brands, Inc. ***************************************************************************************** I want to thank the X-acto **************** Ref (a) for the superior service they provided on a pencil sharpener that I purchased for our Daughter, who is a 5th Grade Teacher at ****************************** in ***********We purchased the X-acto item at ************ 9+ years ago because the Box it came in said it had a 10 year warranty and we knew from her very first year that the pencil sharpener is used almost one thousand times each school year and with the unit designed for school use and the long warranty, it was the perfect unit for our Daughter's school room. The sharpener started to eat the pencil and not sharpen it, so we contacted X-acto by e-mail on 28 March 2025 about the problem. On 3 March we were contacted by X-acto and informed that the unit was still under warranty and that another one would be sent to our address.On 4.8.2025 we received the replacement unit.I must tell you how totally happy I am with the superior customer service I received from X-acto ****************. It is not often that a purchase of a item with a 10 year warranty on the box of the unit, along with the faded purchase slip can get a total replacement item in less than two weeks. I've never had such fast superior service from just a e-mail request before.This wonderful **************** was completed by Farid at *********************** on my very first contact by e-mail.Respectfully, ** I. G. *** ******************** (***)
  

  Newell Brands, Inc.

  Date: 04/14/2025

  We sincerely appreciate your feedback and kind words, as well as your continued loyalty to our products. We are committed to providing high-quality products and experiences that meet the highest standards, and it is always rewarding to hear that we have successfully achieved this.
  

  We truly hope that you continue to enjoy using our products for many years to come.
  

• Review fromjodi z

  Date: 03/14/2025

  1 star

  jodi z

  Date: 03/14/2025

  We purchased a Sunbeam on the go heat pad that contained a battery pack with lithium ion batteries. The heat pad was on the floor and not plugged in when it exploded and caught fire to the carpet and the combustion caused a large amount of black smoke in the bedroom. My daughter was able to extinguish the fire but I needed to patch the carpet and wash the walls of soot and repaint the room. I emailed Sunbeam about the issue and they proceeded to blame us for the explosion and took no accountability for their product. They came up with erroneous excuses like it was being used by a child (my daughter is 21 years old). We used it in bed (the pad was on the floor hence the carpet being burned). Someone was laying on top of it (again, it was on the floor; hence the carpet being burned). My daughter and I were both nauseous with sore throat after the incident. I asked them to reimburse for two days of missed work and they refused. Beware of lithium battery pack with this device. It can explode and I would hate to have someone not at home and this happen. Also, the company will blame you for it.
  

  Newell Brands, Inc.

  Date: 04/11/2025

  Thank you for sharing your feedback with us. We take product safety very seriously and sincerely apologize for any distress this incident has caused you and your daughter.
  
  We can confirm that this matter has been thoroughly investigated, and the findings have been communicated directly to the consumer. Please know that we take all safety concerns seriously, and the well-being of our customers remains our top priority. 
  
  

• Review fromAngela F

  Date: 03/09/2025

  1 star

  Angela F

  Date: 03/09/2025

  I wish I could leave no stars! I purchased the classic set about 3-4 years ago and now its peeling. I put in a warranty claim and It was not approved. I sent pictures of the items and issues. They replaced one item and said it was like a courtesy replacement. I called and asked why they didnt replace the other items and the said I needed my receipt. I purchased this set through them almost 4 years ago, I didnt keep up with no receipt. How are you supposed to keep a receipt for a life time or even years. It also fades as time goes by. I told the person I talk to that I didnt have it and I purchased it from them and they still didnt help. I dont know what has changed but I have swapped out a pan before for peeling with no issues. Without a receipt. Its not far that I have paid so much for a set and they are supposed to give you a lifetime warranty but dont. I will not order from them again. Its not just because of the receipt but Im sick of the horrible products peeling and its wasting my money. This is the email sent to me Thank you for your patience while Calphalon reviewed your warranty form request. Upon careful review of the details youve provided, it has been established that your product falls outside the warranty ************** may review the Calphalon limited warranty for your specific product, found at ************************************************** it is time for an upgrade and a new item under warranty, please visit *************************************** to see our current products.We appreciate your business and are happy to help if you have any further questions.Sincerely,Faith Calphalon ************* Team. How did my product falls outside of warranty conditions if its pending and I cant cook with the set any more? On calphalon website I have a lifetime warranty or as long as I own the product. AND WHEN I CALLED THEY SAID I NEEDED A RECEIPT. I WILL NOT ORDR AGAIN FROM HERE AND YOU ARE WASTING MONEY IF YOU DO.
  

  Newell Brands, Inc.

  Date: 03/25/2025

  Thank you for sharing your feedback with us. We sincerely apologize for any frustration you may have experienced. Calphalon guarantees to the original end user purchaser that its products, purchased within *****************, are free from manufacturing defects when used under normal household conditions and cared for according to the instructions provided. The warranty duration is outlined in the chart available on our website, starting from the date of purchase or delivery (whichever is later). For more detailed information, please visit: ****************************************************************.
  
  While we may have previously made courtesy exceptions to our warranty requirements, this does not establish a precedent nor ensure additional courtesies will be offered in the future. Proof of purchase remains a requirement for all warranty services. We were unable to locate a record of an order placed directly with Calphalon for the item associated with the warranty claim. 

   

• Review fromDolly C.

  Date: 02/07/2025

  1 star

  Dolly C.

  Date: 02/07/2025

  If I could give them a minus star I would. ******** product, service, & company. Such a fiasco trying to obtain a refund. Attached is the response I sent on a survey of my experience with this shoddy business. On Thu, Feb 6, 2025, 3:51PM I wrote this response on a review of my experience with their company. You all ran me in circles & ludicrous demands to even put the **** pans in warranty. I didn't want a replacement set I was seeking a full refund for these lousy pans. I will be filing a Better Business Bureau complaint. & I'll be shouting from the roof tops to never buy your product. I returned the full set to ***** *********** gave a full refund. I think your company, product, & service are the absolute worst!Please remove my ************ address before publishing this review. Thank you
  

  Newell Brands, Inc.

  Date: 02/19/2025

  Thank you for sharing your thoughtful feedback with us. We apologize for any frustration our warranty process may have caused. Calphalon is committed to replacing defective products covered by warranty. If a replacement is not possible, we will refund the purchase price. Should the item in question be discontinued, we will provide the most comparable item currently available.

  Please note that proof of purchase is required for warranty service. For more details, please visit the link below. If you need further assistance, feel free to reach back out to us via the open internal case.

  ****************************************************************

• Review fromJustin E

  Date: 01/15/2025

  1 star

  Justin E

  Date: 01/15/2025

  Zero help from customer service. Honestly, it makes no sense to even have the department if it's all auto replies, copying and pasting answers, and never actually help. Don't buy anything *******
  

  Newell Brands, Inc.

  Date: 02/04/2025

  Thank you for sharing your valuable feedback. We regret to hear that our service did not meet your expectations. We would like to understand the issues you've encountered better, but we could not locate any previous case history. We have reached out to you via email for more details and to see how we can assist further.

• Review fromJacqueline G.

  Date: 01/13/2025

  1 star

  Jacqueline G.

  Date: 01/13/2025

  After spending over $300 this holiday season I ordered a few things in January that were on sale. My box arrived rattling of broken glass and taped shut at every single theme because glass was leaking out from everywhere. I took pictures as I opened the box, as I removed items, and of the broken items. I sent the complaint to the link that was in my email and their response was I need to send the pictures one by one smaller with a handwritten note next to each one of them. This is after I responded to an email that has all of my order information on it already. Four of the small candles are missing, for our broken, and for arrived okay. The entire bottom of the Box fell out and was taped up multiple times. I do not appreciate being treated like a common Criminal when trying to get $16 back for a product that either didn't arrive or arrived broken.
  

  Newell Brands, Inc.

  Date: 02/04/2025

  Thank you for taking the time to share your review. We are sorry to hear that you had trouble with your orders, and we sincerely appreciate this feedback. As stated in our Terms of Sale, risk of loss and title to ordered items pass to you upon delivery to the shipping carrier, damage should be reported to the carrier. You can see more details at the link below.

  ********************************************

  We are glad to see that you were able to connect with ************* Team for assistance, and we can confirm that a refund has been processed for you. If you have add additional questions or concerns, please follow up with our team via the open internal case. 

• Review fromCornell R

  Date: 12/23/2024

  1 star

  Cornell R

  Date: 12/23/2024

  I purchased a sunbeam heating pad and it worked for about 15 months. It gave an error which made the product unusable. I filed a warranty claim on the website. It claimed that i would hear back within 2 business days. I waited over a week and then decided to call the 800 line. After waiting 20 minutes I was disconnected. I tried again and this time waiting 30 minutes and finally got a hold of someone. He stated that he could generate me a return postal slip and I received that in my email. I then packaged it up and sent it back to Newell ******. It arrived within 6 days and i waited 2 more Weeks but did not hear back. I tried emailing them but no acknowledgement. I tried calling but kept getting cut off ************ sold me a product and it malfunctioned. I have folllowed their warranty process and they have not responded back with any follow up. They took my money and also have my malfunctioning product. I am left with nothing. What kind of company is this that takes everything and does not follow up in good faith?
  

  Newell Brands, Inc.

  Date: 01/02/2025

  Thank you for taking the time to share your thought feedback and this review with us. We're sorry to learn about your recent experience and can understand your frustrations. We were able to confirm that a replacement heating pad was ordered for you at no charge under the warranty provided in November, but there were some delays in shipping. The order should be delivered to you within the next 7-10 business days. Please accept our sincerest apologies for the frustrations these delays have caused. If you have any additional questions or concerns, please reach back out to us via the open internal case. Thank you once again for reaching out and this opportunity to make things right.

• Review fromwilliam Y

  Date: 12/09/2024

  1 star

  william Y

  Date: 12/09/2024

  The experience I had with Yankee Candle was very disheartening. The apathy from support and the lack of any empathy or care from the staff was unbelievable.I placed an order on Black Friday for a personalized candle as a joke for my wife. I then noticed that if I were to purchase more candles I would get free shipping, so I did. 2 days later I received an email stating that the personalized candle could not be made because of the content (there were no bad words or anything indecent). So it was cancelled. Since the entire reason I bought more candles was for the free shipping I tried to cancel. I was told that even though it had not shipped nor had it been prepped for shipment, I only have a window of 15 min after the order is placed, to cancel. This struck me as odd because I didn't receive notification of the cancellation of the candle I originally wanted until it was too late to cancel the order (how convenient)I contacted support a number of times and was told I had to be there to refuse or I would have to bring it to the store to return. All of this is an inconvenience that could have been avoided if I was able to cancel. I then received an email from ***** (with customer support). She stated that once I receive the tracking I can call support to have them cancel. I received the tracking and called and was told that Yankee Candle does not contact ***** for this reason.The support team is a joke and its obvious that they need training because I received different answers from different people for the same issue. As i am typing I just received an email, again, from ***** stating that I should have cancelled on my own. ***** sounds like she should not be in customer service. Again, what a joke.
  

  Newell Brands, Inc.

  Date: 12/31/2024

  Thank you for sharing this thoughtful feedback with us. At *************, we take great pride in our commitment to fulfilling orders promptly and efficiently. Our team works diligently to ensure every order is processed with the utmost care and delivered in a timely manner. While we strive to assist consumers with cancellation requests, when possible, the window for such changes is very small. As noted in our terms of sale, except with respect to out-of-stock items, orders cannot be cancelled or changed once submitted. You can find our full terms of sale at the link below.

  ********************************************
  

• Review fromJohn P

  Date: 11/11/2024

  1 star

  John P

  Date: 11/11/2024

  Yankee candles refused to return my money and send me my merchandise. Their tracking says it was delivered and signed for I haven't received any package nor signed anything.I need help.
  

  Newell Brands, Inc.

  Date: 12/04/2024

  Thank you for taking the time to share your review. We are sorry to hear that you have not received your order. As is noted in our Terms of Sale, risk of loss and title to ordered items pass to you upon delivery to the shipping carrier. We have been unable to confirm your order. Please contact our care team for assistance by providing a valid Yankee Candle order number. 

  ***********************************************

  ************ - Mon-Friday: 9am-8pm EST

• Review fromCarol S

  Date: 08/26/2024

  2 stars

  Carol S

  Date: 08/26/2024

  30 year Calphalon customer, now owned by **********************, unfortunately. Recent purchase of well advertised but low quality SELECT to replace lost SIGNATURE 8 piece set. Good price, until one inspects product, made in ***** now. Paid for shipping. Returns another $10 if in original boxes, including exterior. *** said the tax paid is not returned to customer!? Poor customer service in recent years, a huge change from even 10 years ago.
  

  Newell Brands, Inc.

  Date: 11/13/2024

  Thank you for taking the time to share your review. We are sorry to hear about your experience and sincerely appreciate your feedback. We can confirm that we have received the returned product and have processed a full refund to your account. If there is anything further we can assist you with, please feel free to reach out.