ComplaintsforANTonline.com

• Initial Complaint

  09/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an Order on 9/6 Received email said order was delivered on 9/11 I realized there was an issue with the delivery because my Ring doorbell never tracked anyone making a drop. After checking the tracking confirmation,.it was easy to see that delivery was not made to my address, and by the looks of it, not even the same building. Proof was provided to ANT, and I was told nothing could be done as ***** said package was delivered.The problem is this, I paid for a product, I never received said product. it was clearly delivered to the wrong address. This is a problem between ANT and ****** I imagine this is why you have insurance. This problem has nothing to do with me. There is no reason to hold my funds hostage. A refund must be issued or another product sent out. Order# ********** Tracking # ************ Pictures will be provided to show the package was delivered to wrong *************** can only provide BS responses. Clearly this has been an issue with other people based on their reviews and online profiles. Cheap scammers with disgusting customer service!

  

  Business response

  09/24/2024

  ***** has confirmed correct delivery to the shipping address given at order placement. We advised that you check the exterior doors, porches and garages at your location as they often try not to leave packages in plain sight. We also advised to check with your neighbors as they may have picked up your package for you if you were not at home. If you have had a burglary at your home, you should report it to your local police and insurance company.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Returned CANCER CAUSING HP COMPUTER to Atlanta Network Technologies on August 13, 2024. Their *** advised it takes 10 BUSINESS DAYS TO REFUND MY MONEY. IT TOOK 2 MINUTES FOR THEM TO TAKE THE MONEY FROM ME! I WANT MY $435.49 BACK NOW!!!

  

  Business response

  08/16/2024

  A full refund has been processed for this return. 

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a laptop on Saturday, August 3rd. Today, I received a message indicating that my order was cancelled because my transaction "supposedly had a higher than normal fraud risk". They also stated that "Antonline reserves the right to refuse service and cancel orders at its sole discretion". This really calls my attention, as I bought a laptop my other child two weeks ago and nothing went wrong with it. The problem is that they haven't said anything about refunding the $510.23 that I paid for it. I haven't been able to find any information on this matter in their FAQ. I really need help to recover my money from these guys. As you will see in the attached documentation, they don't provide any information of your order. They make it almost impossible to file any claims.

  

  Business response

  08/12/2024

  Hello, 

  The authorization for this transaction was voided. The charge should have never posted to your account as it was never settled.  Please review your statement 

   

   

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Someone hacked into my account and purchased an item from this company. I reported it right away to the company to stop the shipment of the fraud delivery, and they did nothing to it, knowing that it was fraud. The person who gets the phone when you call customer service was told the day of the fraud to stop the shipment and she did nothing except write a ticket and said it was still being researched. They will not get their item or their money and they did nothing to stop the fraud. They need to change their delivery method because It was reported as a fraud charge, and they still shipped out the item and did nothing to stop the shipment. Be very aware of this company and I would not purchase anything of high value, computers PlayStation or anything from this company

  

  Business response

  08/02/2024

  This was a normal transaction approved by the credit card company with no indication of fraud. We advise that you contact your credit card company or financial institution if there has been unauthorized activity on your account. 

• Initial Complaint

  07/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to provide a detailed explanation regarding my recent **** purchase and the issue I am facing with the return process.Situation: Within the 30-day return period, I intended to return the laptop I purchased because it did not meet my requirements. However, due to an unfortunate mix-up with the return labels, I accidentally sent back a different item instead of the laptop. I run a shipping and exporting company, that being said I deal with ***************** etc every day for my job. Realizing the mistake, I immediately attempted to contact the **** store to explain the situation and correct the error.Complication: Before I could explain my situation and resolve the issue, the **** store suspended my account, preventing me from further communication through the platform to the store, Antonline. As a result, I was unable to proceed with the return or exchange process via the usual **** channels. I attempted to appeal the decision as well, explaining my part and showing proof of the laptop unopened and sealed, brand new. Current Status: I still have the laptop in my possession, which is completely unopened and brand new. I am ready and willing to return the correct item as soon as possible.Request: I am seeking assistance from you guys in resolving this matter. Specifically, I want to return the item however am unable to as ********* had my **** account suspended, so I am not able to reach out to them or communicate with them in any way. Supporting Documentation:Purchase receipt for the laptop Copies of communication attempts with the **** store Photos of the unopened, brand-new laptop Thank you for your attention and assistance in this matter. I appreciate your understanding and support in resolving this issue

  

  Business response

  07/26/2024

  We are sorry, but unfortunately the return to seller window for this purchase has been exceeded. Originally we received an empty package from the customer and deemed this to be a fraudulent return. The reported mistake from the customer came after the ****** window had expired and the customer can no longer return their merchandise for a refund. 

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is regarding the order # ********** place on 6/23. I see the taxes charged does not match with tax rate for my address. I raised a Support ticket right after placing the order when I saw tax is not calculated correctly. There is no response for that for 5 days. Contacted ***************** they said they escalated the case. But no response, again called, they said they opened another support ticket, there is no response for that either. They would not do anything, they keep disconnecting the calls, they do not want to connect their supervisor either. They said they can't fix the tax rate and I can RMA the laptop(which is sealed at this time), but insist I have to pay for the return shipping. In between they claimed tax rate for their location, but that in correct either. So they are unable to fix their billing error, they want to me return the laptop by on my dime. I what world that is acceptable. Either credit the tax difference, or send the label for laptop return and refund full ordering amount.

  

  Business response

  07/08/2024

  Hello, 

  We have proceeded with refunding $10.55 back to your original payment method to resolve this matter. 

• Initial Complaint

  05/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a CPU from them, had an issue with it that required an RMA. Looked through emails realized they have never sent an invoice. Use the order number from the shipping email and it doesn't exist on the website. No response from support emails and when I got through with someone on the phone they hung up on me when I told them support wasn't answering emails and that they could only look at orders from a few months ago? Really regret going with this company, if you order just beware that if anything happens to your order this company will not help you.

  

  Business response

  05/15/2024

  Hello, 

  With the information provided, we do not show any record of an order being placed with *********. 

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a ********* Surface table from *********, through the Target website. I had NO idea that the delivery at my home would require a siganture when I purchased this item online. I work everyday, I am not able to be at my home to sign for the delivery.********* will not contact Fed Ex so that I can go myself to my local Fed Ex and pick up the package with my ID and signature. They also will not allow me to switch the delivery address so I can get this item at my work.They refuse to help in any capacity. The package will therefore be returned to sender, so I have to wait for a refund and then repurchase the item at a different retailer.

  

  Business response

  05/07/2024

  Tracking shows that both packages were delivered to the authorized shipping address that was provided at checkout. 

• Initial Complaint

  04/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I made two orders for products from this business through their storefront on Newegg.com.It was on a good discount, which prompted me to order. Once ordered and shipped, the business halted the order and had the item sent back to themselves under false pretenses. they claimed I entered the address incorrectly. I double checked, that was not true.When Confronted via the seller contact portal on Newegg.com, ********* changed their story and claimed I request a return, I did not make any request, and then proceeded to ignore my attempts to contact them.It is obvious that the seller decided after selling the item to me, that they could sell it for a significantly higher price, and as a result, ended the transaction under false pretenses and in doing so, violated their seller agreement with Newegg.com and my trust as a consumer. They provided false advertising in-terms of the price they sold the item to me for, lied about why it was returned to them, lied about me requesting a return, and in doing so caused me pain and suffering in convincing me I had been robbed once I saw the package was redirected and their responses included no truth to them when contacted. My money was returned several days later, but my time cannot be returned for the hours spent on chats in phone calls nor does that make up for the distress caused when the ordeal began, or disappointment felt by not receiving the item I paid for and was taken from me through deception and bad business practices.

  

  Business response

  04/23/2024

  Both orders have been refunded in full. We have no further obligations regarding these transactions. 

  Customer response

  04/29/2024

   
  Complaint: 21590628
  
  I am rejecting this response because: I did not request a refund. I purchased computers from your store and they were shipped, yet you did not fulfill your part of the terms of service. 

  You had them returned to you without notifying me at all. I had to reach out to ***** and then you to understand why my orders were not being shipped to the correct address. When I did get a response from your store, they claimed I requested a refund which is not true. When you ship an item then return it to sender without notice or any sort of communication it looks as though you are stealing. According to ******'s terms of service, sellers are to fulfill orders for sales they have listed online, yet you lied about me requesting a return and are now telling Newegg the item is out of stock. You shipped it back to yourself, so how could it possibly be out of stock? This is false advertising.

  The only response I will accept is my order to be filled as it was supposed to be. I would be happy to pay the amount you refunded for this computer.
  
  Sincerely,
  
  *****************************

  

  Business response

  05/03/2024

  This was refunded in full by Newegg and no further action is required from antonline.

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They knowingly sold a defective laptop and refused refund, return or help pay for repairs due to the defect.

  

  Business response

  03/18/2024

  We are sorry but unfortunately the return to reseller window for this purchase has been exceeded. Please contact the manufacturer directly for warranty support if applicable.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩