Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 85 inch flat screen from purchasing power on 5/9/22 for $2886.43 in which I'm making weekly installment on for ******************************************************** the box never being opened for about 3-4 months because it was a retirement gift. Finally when we go to open the box we find that the ** has a crack all the way across the screen this was the first time opening the box. I called purchasing power to get a return/exchange they told me to call All State to do a claim I called them they told me to call ******* then ******* told me to call purchasing power and this has been going on for almost 4 months now. The tv was shipped via AGSS tracking number was MDT1109679. I'm just looking to either get an exchange or a refund if possible because I'm still paying for the tv up to this point.

  

  Business Response

  Date: 01/03/2023

  In effort to resolve ******************************* concern, detailed information was provided on January 23, 2023 regarding our decision.  With regards to the customer requesting replacement or refund the customer was advised ********************** is unable to replace or refund the item due to damage of the item being reported outside of our return policy. The issue is resolved, and we sincerely apologize for the customer's experience.   

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The order was placed on 11/27/2022 for a couch to be delivered to my home. I previously spoke with a customer service representative that assured me that the delivery would be okay even on a narrow road/driveway. On 12/6/2022, I looked up the process of the order and realized that the delivery was scheduled for 12/9/2022. I confirmed with the delivery company and informed them that the driveway/road required a smaller delivery truck. On 12/9/2022, I missed work to wait for the delivery. On this day the delivery man walked up the road multiple times and finally reported that the truck was too big and they could not deliver the couch as planned. I asked about delivery to an alternative location and was told that was not an option. I was told the company would call and arrange another delivery date. On 12/9/2022, I also spoke with Purchasing Power to relay the information. I waited until 12/13/2022 to contact the companies again. I was told they were working on finding a smaller delivery vehicle to make the delivery. Then on 12/17/2022, I was told the order was being canceled due to my refusing the delivery. I spoke with Purchasing Power and was told that the return was recorded as I refused the couch upon delivery. This was not true. On 12/21/2022, I received notification the order was returned. I checked my account on 12/27/2022 and saw that I was being charged for shipping, which previously I was told would not be the case. I've spent countless hours on the phone and in chats with the delivery company and Purchasing Power without resolution. I was typically placed on hold for over an hour and then told that I was wrong and the delivery company was right. It is frustrating and has caused increased stress as the holiday made for difficulties with sitting without the couch. I wanted the shipping cost waived and that was granted on 12/27/2022 finally. I was charged for the couch on my December paycheck and want that refunded.

  

  Business Response

  Date: 12/29/2022

  We've been in communication with *******************************, to provide a final resolution. We've also provided her with our direct contact information and availability.  The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for *******'s experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 12/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the resolution is not adhered to or does not result as planned I plan to follow up with the business and BBB. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a television from Purchasing Power, and it was delivered damaged on 12/7/2022. I attempted to report the damaged freight via the website but was unaware that the option no longer existed; until a CSR informed me after seven calls into call center. I was sent an email on Tuesday December 20,2022 asking what day of the next week I would be available for the damaged product to be picked up? I replied informing that was off 12/26/2022 and was previously advised that the damaged unit would be picked as the replacement was delivered; NOT TRUE. I asked for a member of management to make contact with me to resolve a very simple matter. I recently was advised that I would have to get the tv back to purchase power. ******* is the most recent CSR on 12/23/2022; who stated everyone works from home and there is no one to call you back; even though I have been waiting for a call back since 12/13/2022.

  

  Business Response

  Date: 12/30/2022

  We've been in communication with *******, and have set expectations for 3 business days for an update.  At that time we will contact the customer via email and phone to discuss the outcome.  We thank ******* for allowing us the opportunity to further review her concern.

• Initial Complaint

  Date:12/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to convince me that the order was shipped right after I ordered which isnt possible because it was a Saturday at 11am and I cancelled right after because it was a mistake, called the following Monday and they told me my cancellation was a success and I wouldnt be charged here we are in December Im trying to figure out why my checks are so low because they want to charge me for an order that was never shipped. Im being told it was but no one can provide me with those details, and Im ready to take legal action about my money

  

  Business Response

  Date: 12/29/2022

  We've been in communication with *************************, and the issue has been resolved. A credit will be applied to her account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for ******'s experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 12/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 18632949
  
  I am rejecting this response because:-----Original Message-----
  From: *********************** <*************************>
  Sent: Monday, January 9, 2023 10:49 PM
  
  
  
  Hello my name is ************************* and Ive reached out, I have not got a response, money is still being taken out my check for a problem that should have been resolved please help.
  
  Akeira
  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/16/2023

  We have been in communication with ************************* and requested to allow 3-5 business days to further review the concern. We will follow up with her at that time with the outcome. Direct contact information and availability was provided should she have additional questions or concerns in the meantime.
  
  

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18632949
  
  I am rejecting this response because:
  Ive had 3 paychecks that has been inaccurately deducted from my checks and my concern is my need to be able to cover my bills and cost of living and I can not do that if they are taking more than the amount due, and Ive been reaching out when first caught it. 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My weekly payment for 3 items is $10.82. Down slightly as i just paid a purchase off. Since the beginning of October they have been taking two payments of $6.00 and $24.06 for a total of $30.06 every thursday. Anything above the $10.82 is an unauthorized charge i didn't agree to. I have called several times to get it fixed, but every time i call they say they can see im being over charged but can do nothing about it. They are over charging me every week, and refuse to stop. I don't even know if the additional charges are being credited to my account, and even if it was it doesn't excuse the continuous theft. If this doesn't work, I will be getting a lawyer as they refuse to stop taking my money.

  

  Business Response

  Date: 12/29/2022

  We've been in communication with *********************, and the issue has been resolved. The payment schedule has been adjusted as requested. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

  Customer Answer

  Date: 12/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shed in November and were reaching the end of December and I have not gotten anything. *** tried several attempts to cancel, but this companies been making it hard to cancel. They will place you on hold while theyre supposedly fixing your order. The first customer service rep said I needed my bank account so they can refund me the money theyve taken, the 2nd customer service rep told me to call back later because theyre having trouble with their system, and the third time calling the customer service rep told me that they were gonna charge my $250 for a cancellation. This company is a fraud! Im gonna be contacting my *************** at work to discuss how I can keep them from taking anymore money out of my check & im going to my bank to claim fraud.

  

  Business Response

  Date: 12/29/2022

  We've been in communication with *****, and have set expectations for 3 business days for an update.  At that time we will contact the customer via email and phone to discuss the outcome.  We thank ***** for allowing us the opportunity to further review his concern.

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an order through PurchasingPower on December 14th. My order was "Processed" almost immediately, but I waited over a week now and the item has not shipped. In the past week while waiting for an email to notify me the item had shipped I have received multiple emails claiming I can order my last minute gifts through purchasing power. I have never ordered through this company nor do I plan to again. When I contacted their customer support to question why my order had not shipped I was told it was because they were currently in their "high season". I explained I didn't think it was correct if you can't ship the order I placed a week ago, why have a received multiple emails advertising last minute gifts? Understandable it is your busy season, the order has not shipped, I would like to cancel my order. I was then told by customer support they were not able to cancel my order, but if I waited for it to ship and I got my tracking number he MIGHT be able to cancel it then. I understand completely it is the holiday season and shipping can run slow. I ordered 11 days before Christmas, I since have received many emails daily advertising to order my last minute gifts from purchasing power but then I am told my order placed a week ago has not left the warehouse due to it being a high/busy season. If the package has not left the warehouse which customer support told me it did not and he could not tell me when it would be shipped out I just want a refund!

  

  Business Response

  Date: 12/29/2022

  We've been in communication with ***************************, and the issue has been resolved. The tracking information and delivery time frame have been provided to the customer as requested. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for *******'s experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used purchasing Power through my job due to the excellent payment plans they seem to have available. I updated my address with them so that I could buy a computer, and have it sent to my new residence. After purchasing the merchandise they sent it to my old address at which I have not lived at for four years. I contacted the company immediately to let them know of the issue, and still the package was sent to my old address. I then filed a claim through the company which was declined because the package shows delivered. ( again to the wrong address) I have never had such a terrible experience with a company and it needs to be known how this company operates. Especially now that I'm stuck paying for something that I do not even have.

  

  Business Response

  Date: 12/24/2022

  In effort to resolve ********************************* complaint detailed information was provided on December 22, 2022 regarding our decision.  With regards to the customer requesting replacement or refund the customer was advised ********************** is unable to replace or refund the items due to items were delivered to the address provided. The issue is resolved, and we sincerely apologize for the customer's experience.   

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I order a macbook pro laptop from this company. I gave the company a deposit of $250 towards my downpayment. I decided that I did not want the computer. I requested a return and a refund. They sent me a label to return the item to them. I picked up the computer at *** and immediately gave the return slip to the customer service rep at *** and she sent it back to the company immediately. This was on December 6, 2022. They received the computer back on December 10, 2022. I called to receive a refund and they told me that they could only find a deposit that I made for $150 when in total I made a deposit of $250. I have called several times and yet this issue has still not been resolved. I spoke to someone on December 16th stating that they were going to refund me partial deposit for $112 because they did not show that I made a deposit of $250. They asked me give them my bank account information because they refused to refund my original payment method. I called today to check the status of my refund because I did not receive it in my bank account yet. The representative that I spoke to stated that the refund was not issued. They shared that I need to call back in 72 hours to request a refund. It is now December 21, 2022. I have had nothing but difficulty trying to receive my refund. The other issue that I am having is them removing my payment information off of their website. I call to request the first payment option to be removed and they sent me to voicemail. I am so frustrated with this company. I do not want to do business with them now or no time in the future I do not want any of my payment information on their website. I need any help that you can give me in this matter please. I appreciate your time in this matter.

  

  Business Response

  Date: 12/28/2022

  We've been in communication with ***********************, and the issue has been resolved. The credit has posted to the account and a refund is being issued. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for her experience and thank ***** for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had fraud on my account, three items over $900.00 each I have been contacting them about this for over a month now and they keep giving me the run around. The items went to a different state, they are not my charges and I cant afford to pay for them.

  

  Business Response

  Date: 12/23/2022

  We've been in communication with Lateethia ********** concern requires additional research in order to provide an update/resolution.  We've set expectations with her for an an update and have provided our direct contact information as well.