Business ProfileforCorpay

On 8/10/23 our company A-Team Logistics, Inc.requested an account through ********************/Fleetcor set up by ***************************** w/ ***********************************.Our initial acct.mgr was ****** Andrews&Patricia ****** was added as an account manager. Our 1st cust.svc call was 8/28/23,we had not rec'd our fuel cards,&we called to verify the mailing address was correct. We were told to "call back if we had not received our cards by 9/1/23. On 9/20/23 we called cust. svc. to register the online account. ************** had to be added a 2nd time as an acct.mgr.On 9/22/23, a repr.named ***************************** emailed& called us to introduce herself as our new acct.mgr. This communication was directly with ***************************** each time. After receiving several emails&calls &conflicting information we decided to cancel our account with ********************/Fleetcor. On 11/16/23 at 3.36 we emailed a "Close Account Request Form"&all fees were paid. On 12/20/23, we received an invoice even though our account had been paid &closed. We were told"acct. was closed& no money was expected because the account had been paid off". On 1/23/24, we rec'd another invoice, we were told that "it was an error". On 2/19/24 we called &spoke with *****," you need to speak with the sales department, they are the only ones that can resolve this issue". We called ************& were unsuccessful with speaking with anyone after getting transferred several times. On 2/20/24 ************** called& spoke w/ ************ "you will have to call & speak with a Fleet Advisor to resolve your issue". 3/8/24 spoke w/******,was transferred 3x,spoke w/***, then to a suoervisor ****,"your company will no longer receive invoices". We have received an invoice every month.6/25/24 called to ask for no more invoices & had to verify acct 3x with 3 different people including a supervisor who only wanted to speak to ********************* ¬ *****************************. We are requesting to be removed from this companies invoice system& for the account to be fully closed as requested 11/16/23.