Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6,076 total complaints in the last 3 years.
- 2,499 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1 recently reviewed my credit report and noticed an account that was not reporting accurately, i had a late payments on an account that i was in fact paid on time. The consumer reporting agencies have need to report all information with complete accuracy this account has not been iate on payments ive attached a copy of my report to this complaint on the folowing date -03/25 I demand this payments be updated to paid on time immediately, you cannot report intormation with knowledge that this information has errors. i have substantal doubts about the accuracy of the information. Please update this account to PAID NEVER LATE,Customer Answer
Date: 05/02/2025
I *************** have filed this complaint with you and I am not using any 3rd parties i have attached my documents to prove it is me requesting this information to be updated on my credit report that has inaccurate information that should not be there. Thank you for your further help in this situation-********* folks
Business Response
Date: 05/06/2025
Equifax, Inc
*****************************;
**********************
May 6, 2025
****** *****
Better Business Bureau
Re: ********* Folks, Complaint ID #********
Dear ****** *****,
Thank you for submitting ********* Folks complaint on 5/1/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *******
Equifax ************* TeamCustomer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this okay for now but has not been resolved so please keep this open
Sincerely,
********* FolksInitial Complaint
Date:05/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have recently reviewed a copy of my credit report, and I did not recognize the account in question as a business owner trying to acquire capital. The derogatory item in question is limiting my ability to continue trying to resolve the matter promptly. Thank you ********** ************** ACCT ######**Customer Answer
Date: 05/01/2025
I submitted this account myselfBusiness Response
Date: 05/06/2025
Equifax, Inc
*****************************;
**********************
May 6, 2025
****** *****
Better Business Bureau
Re: ******* ******, Case #********
Dear ****** *****,
Thank you for submitting ******* Siderss complaint, dated 5/1/2025.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*.*****
Your Equifax ************* TeamCustomer Answer
Date: 05/07/2025
I filed this complaint on my own and I authorize this complaintInitial Complaint
Date:05/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I DO NOT RECOGNIZE THESE INQUIRIES AT ALL. NOTHING MAKES SENSE ON WHY THEY SHOW HERE. CAN YOU PLEASE REMOVE THEM ************** June 19, 2024 ************** June 16, 2024 *********** auto financial June 16, 2024 JPMCB card June 16, 2024 SYNCB/*********** MAY 24, 2024 ***** *** ****** JULY 23, 2024 COAF FINANCE JUNE 16, 2024 *******, ***/TARGET C FEBRUARY 15, 2025 CAP ONE VIA DEALER JUNE 16, 2024 AMERICREDIT FINANCIA JUNE 16, 2024 WESTLAKE SERVICES **** JUNE ******* ****************** JULY 19, 2023Customer Answer
Date: 05/01/2025
Yes i authorize this complaintBusiness Response
Date: 05/06/2025
Equifax, Inc
*****************************;
**********************
May 6, 2025
****** *****
Better Business Bureau
Re: ****** *****, Case #********
Dear ****** *****,
Thank you for submitting ****** ****** complaint, dated 5/1/2025.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*.*****
Your Equifax ************* TeamCustomer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove these inquiries i dont not recognize them.DIGITALFCU 03/25/2025 ********** 08/05/2024 ********** 07/30/2024 ********** 07/12/2024 GLOBALLEND 06/28/2024 ALLYFINANC 06/28/2024 CAPITALONE 11/04/2023 CG HONDAOR 05/12/2023Customer Answer
Date: 04/30/2025
*** i authorized this complaintBusiness Response
Date: 05/06/2025
Equifax, Inc
*****************************;
**********************
May 6, 2025
****** *****
Better Business Bureau
Re: ***** **********, Case #********
Dear ****** *****,
Thank you for submitting ***** *********** complaint, dated 4/30/2025.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*.*****
Your Equifax ************* TeamCustomer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********Initial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit.Customer Answer
Date: 04/30/2025
The email is from myself .Business Response
Date: 05/02/2025
Equifax, Inc
*****************************;
**********************
May 2, 2025
****** *****
Better Business Bureau
Re: ********* ****, Complaint ID #********
Dear ****** *****,
Thank you for submitting ********* ***** complaint on 4/30/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *******
Equifax ************* TeamCustomer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ****Initial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my credit report and noticed one or more hard inquiries that I do not recognize and did not authorize. I am requesting an investigation into these inquiries and their immediate removal if they are found to be ******************** ONE AUTO FIN 09/25/2024 GLOBAL LENDING SERVI 09/25/2024 WESTLAKE SERVICE *** 09/25/2024 AutoNation Finance 09/25/2024 ************* 09/25/2024Customer Answer
Date: 04/30/2025
Yes, I have submitted this complaint for reviewBusiness Response
Date: 05/02/2025
Equifax, Inc
*****************************;
**********************
May 2, 2025
****** *****
Better Business Bureau
Re: ***** *****, Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** Oscars complaint on 4/30/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *******
Equifax ************* TeamCustomer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove hard inquiries I do not recognize where these come from GLOBALLEND 04/27/2024 CPS/MAIL 04/27/2024 AMERICANCR 04/27/2024 CB/TRWRDSV 02/25/2024 SYNCB/**** 02/14/2024Customer Answer
Date: 04/30/2025
Yes I authorize this complaintBusiness Response
Date: 05/02/2025
Equifax, Inc
*****************************;
**********************
May 2, 2025
****** *****
Better Business Bureau
Re: ****** ******, Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ******* complaint on 4/30/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *******
Equifax ************* TeamCustomer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been a victim of identity theft. I do not recognize these accounts please remove these from my credit report they are hurting my ability to obtain credit.*********** CAPITAL HARVARD COLLECTION S ****************** ICustomer Answer
Date: 04/30/2025
Yes I authorize this complaint.Business Response
Date: 05/01/2025
May 1, 2025
****** *****
Better Business Bureau
Re: ****** *****, Case # ********
Dear ****** *****,
Thank you for submitting ****** ***** complaint on 04/29/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 05/01/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. ********
Equifax ************* TeamCustomer Answer
Date: 05/01/2025
Complaint: 23266439
I am rejecting this response because: these accounts are fraudulent and would like them removed from my credit report.
Sincerely,
****** *****Business Response
Date: 05/05/2025
May 5, 2025
****** *****
Better Business Bureau
Re: ****** *****, Case # ********
Dear ****** *****,
Thank you for submitting ****** ***** complaint on 04/29/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 05/01/2025.
Please allow 7-10 business days to receive your results in the mail.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. ********
Equifax ************* TeamCustomer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just reviewed my credit report and noticed a fraudulent account on my report. please remove this immediately.. this is hurting my ability to obtain credit.Customer Answer
Date: 04/30/2025
Please remove please remove fraudulent account from my ********************** report. This is not correct. I would like for it to be removed immediatelyBusiness Response
Date: 05/02/2025
Equifax, Inc
*****************************;
**********************
May 2, 2025
****** *****
Better Business Bureau
Re: ******* ******, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* Butlers complaint on 4/29/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *******
Equifax ************* TeamCustomer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ACCORDING TO 15 USC 1681N (A)(1) ANY ACTUAL DAMAGES SUSTAINED BY THE CONSUMER AS A RESULT OF THE FAILURE OR DAMAGES OF NOT LESS THAN $100 AND NOT MORE THAN $1,000; I WANT ONE THOUSAND PER VIOLATION OR REMOVE ACCOUNT!Customer Answer
Date: 04/30/2025
I dont know what Im supposed to be sendingBusiness Response
Date: 05/01/2025
May 1, 2025
****** *****
Better Business Bureau
Re : ******* ********, Complaint ID# ********
Dear ****** *****,
Thank you for submitting ******* ******** complaint on 04/29/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. ********
Equifax ************* TeamCustomer Answer
Date: 05/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********
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