ComplaintsforUnited Parcel Service

Delivery Service

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Initial Complaint
09/20/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
UPS stoped delivery at my address and returning My package back to the sender and or throw it in the trash
Business response
09/30/2024
Spoke with center and customers packages will automatically be returned to sender and no further contact will be made to the customer per their request.
Customer response
09/30/2024

Complaint: 22310345

I am rejecting this response because:
This is not the best answer from the business so this is not accepted so take the next step to re solve the issues with UPS or I will file a Lawsuit on everyone involved in this matter
Sincerely,

**** ******
Business response
09/30/2024
We sincerely apologize for the inconvenience caused to **** ****** for this situation. The customers concerns have been addressed with ***************** in his local area and it has been determined that UPS will no longer be delivering to his address. The customer is aware of our decision to not deliver to his residence and the determining factors in reaching this decision. Please note, this is our final response. Thank you.
Customer response
10/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
09/19/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 9/3/2024 I paid for a package to be shipped to my mother's house via 2nd Day Air. I dropped off my package at the nearest UPS drop off location on 9/4. I discovered late on 9/5 that it was not being shipped via Air but via Ground and stopping at multiple places throughout *******, **********, and ******. As a UPS Choice Member, if I would have wanted it shipped 2nd Day Ground it would've only been around $15. I paid for 2nd Day Air for $52.32.UPS's shipping department has passed me over to the ****************** multiple times. The first time on 9/5 when I called to inquire why it was being shipped Ground instead of Air and was told "that is what you paid for, you paid for Ground". Then was told to call back after the package was ***************, 9/19/2024, was the first time I've had a chance to call and deal with being put on hold. I was passed from Shipping to Billing to a computerized menu and supposedly back to Billing. Not one employee can give me a straight answer. Some say I paid for Ground. Some say I paid for Air but since it was delivered regardless off how it went it doesn't matter. Almost $40 does matter!
Business response
09/27/2024
Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.
Initial Complaint
09/19/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My package has been sitting over a week and not updated since 9 14..I want my package and they dont do their job. I should have received by now. Investigate and shut down..look at ****** reviews please. This place is horrible
Business response
09/27/2024
We apologize for any inconvenience the customer has experienced in this matter. We ask that the customer please provide the tracking number for the package. Once we have this information, we will be happy to investigate further. Thank you.
Initial Complaint
09/19/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In November of 2023 I had a 4.5 hour orientation and they said wait for the schedule because it was a seasonal job they never got back to me with schedule or payed for the hours. Now **** cut my food stamps because they say I still work there I'm a single mom and this is not okay
Business response
09/27/2024
Thank you for contacting UPS about possible employment with us. Please visit ********************************.
Initial Complaint
09/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
UPS Innovation seems to be a business that needs investigating. Specifically the ******, ** location. They have a 1star rating with a lot of complaints about missing packages. I started to investigate when my package went missing and there is no accountability or process to handle this situation- not even a way to report a missing package. UPS handles it as a separate operation and proves zero help.
Business response
09/27/2024
Thank you for taking the time to bring the concern to our attention. We sincerely apologize for any inconvenience the customer has experienced in this matter. A representative from our Corporate Office has reached out to the customer directly via e-mail so we can discuss their concerns further. We appreciate customer for giving us an opportunity to understand this situation and address the issue. Thank you!
Initial Complaint
09/19/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 9/18/24 I received a delivery from ups they didn't deliver the package as I requested something they offer in their service that I requested to deliver to my rear door instead of leave the package on my front porch the driver did what he wanted left the package on my front porch for the porch pirates to get me when I called and complained about it a black woman I had spoken with before that assured me that would not happen again decided to semi scold me that I was over talking her because of the so called options she was giving me that were in my opinion of no help and a means to cover up the drivers bad service in not honoring my delivery request this woman told me it is up to the drivers on how they'll do there deliveries even if I was allowed to put in this preference on the app also if it does get stolen even if I put in a claim it most likely won't be honored so I would be fighting a losing battle thanks ups.
Business response
09/27/2024
Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.

Customer response
09/27/2024

Complaint: 22306979

I am rejecting this response because:

Sincerely,

******** *****
Business response
09/27/2024
No further correspondence will be made on this matter.
Customer response
09/27/2024

Complaint: 22306979

I am rejecting this response because:
I have no plan on accepting any apologies or excuses for outright unaccountable behavior about what happened to me when I initially talked with management I recognized the woman's voice I spoke with I had spoken to her before about having put in my delivery preferences on the ups app and how the driver blatantly disregarded my wishes and left my package on the front porch of my home where it could be seen and stolen she back then assured me this would not happen again she would make sure any and all packages from now on coming to my address would be delivered as the way I requested now here I am calling again about the same thing but this time I get the combative version of this woman now I'm being checked about calling and complaining I'm told the solution or a solution is to put a note on my property stating how I want them to leave the package I guess she didn't think a theif might read this and even if I do this she informed me it is up to the driver on what they want to do as far as delivery so basically my preference on the app means 0 also when in frustration I mentioned I'd just put in a claim this woman told me that I wouldn't be compensated why you might ask because as long as the driver proves they delivered it I don't get a refund I was accused of trying to over talk her no I wasn't trying to be in agreement with her so called solution to my issue which she had no solution except the one of unaccountability for ups and the driver next day I call the corporate office he understands my concern about an 1hr. Later I get a polite call with an underlying tone of we might argue if I don't accept him laying the same c*** on me as ms. ********* the day before he even gave me a number to contact him about any packages I might have coming in but there's still no guarantee because it's up to the drivers and if they show they delivered it I'm screwed about compensation of my package UPS can keep their lame apologies with no ****** from now on if I loose money I'll let a lawyer do my talking bbb ********* ****** consumer etc.this is a three ring circus in the black community bad service bad management and no accountability just like bad police.
Sincerely,

******** *****
Initial Complaint
09/19/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Contacted on Sep 17th ,18th ***** was informed by **** a customer care representative that my file has no information in it, which stated my full name address , requested copy of my drivers license. Informed **** I would like to speak the owner. Owner contacted me back was very unprofessional stated they found my information was misplaced in another customer file. Proceeded to say it was not lost. I informed him this is not professional and a breach of Secruity can lead to identity theft. Owner also informed that he keeps all of his customers information from the ********************** in the basement of his house insecure. The owner is asking for a copy of my id which I do not providing knowing personal information was misplaced twice. The owner accusing me of not providing in the first after i informed of his unethical business practice. I have been in the mailbox for almost a year owner is refusing to give me a refund. Is not phased by personal information misplaced by him and the employees instead he blames the customer.
Business response
09/26/2024
Thank you for contacting us. We have forwarded the customers concern to the management of The **************************************************************** Office for investigation. They will contact the customer within 48 hours.
Initial Complaint
09/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am a shipper UPS account ******. I shipped a UPS COD package on 8/1, delivered on 8/2, tracking: 1z7892057274718378. UPS collected $1,178 on my behalf. Until today 9/18, UPS has not forwarded the payment to me. I contacted both UPS Preferred and ********************* on 8/20 and have been in contact with UPS Preferred, but still no resolution, case # C-0260677136 - [EXTERNAL] COD not paid [ ref:!00DF005wsA.!500KV02p6MRD:ref ]. Both UPS Preferred and UPS COD Direct has confirmed that payment has not been entered/forwarded/paid to the shipper, still UPS are not paying reason being too many COD not paid cases. This is the email from UPS Preferred : This email is the follow up I have promised regarding your concern. We apologize for any inconvenience. As our finance department stated, there were 600 COD cases waiting to be resolved for those missing payments that needed to be replaced. Due to that, they are currently shortstaffed and have pending cases. Until now, it is still in progress and waiting for resolution.Your patience is highly appreciated.
Business response
09/26/2024
We apologize for any problems the customer has experienced in this matter. We've reached out to them and this issue has been resolved.
Customer response
09/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
09/18/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased an item from *********. The package was sent from Coach fullfillment warehouse and was shipped through UPS carrier on September 9th. Ive received multiple updates on my shipment until the package arrived at the UPS Cach shipping facility located in ********, ** on September 12, 2024. This was the last known delivery stop. I contacted UPS to file a claim since my package was to be delivered on 9/16. Ive reached out several times to find out what happened to my very expensive item. Ive been given the run around and no one can give me a definitive answer on the status of my claims. *** even called this shipping facility and they keep directing me to the UPS customer care support. After doing my own research I found there has been multiple customer complaints and reviews regarding thief at this facility. Packages of high value never make it past this UPS shipping location and the shipment is considered lost. Ive tried to ask UPS to investigate this facility locations but Im directed to file a claim. There has been no viable responses to my complaints.
Business response
10/03/2024
Thank you for taking the time to bring the concern to our attention. We sincerely apologize for any inconvenience the customer has experienced in this matter. A representative from our Corporate Office has reached out to the customer directly via e-mail so we can discuss their concerns further. We appreciate customer for giving us an opportunity to understand this situation and address the issue. Thank you!

Customer response
10/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
09/18/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Good evening i had a package sent to my business Address . Delivery was sxheduled for September 3rd . Upon calling UPS several conversations led to them telling me my items wpuld be shipped next day that they have updated my address which is a retail store in ************ and they shipped tp this address 5 boxes the week prior. I was *** eih assurance my items will arrive ecge day even by a supervisor e *** *** told me my items **** npw atrive pn Monday sept 9. Today o ave called tp confitm in thr mprning and they noted with assurance my item will arrive . AS i called this evening i was told there os no update on my file sonce sept 3rd which is bizzare o asked for suppervisor who now stated the facility is closed . I have never been this stressed. I have asked so many times to plesse let me pick up as it is a big loss ***** company . Theu dont **** and keep telling lies to their customer s
Business response
09/26/2024
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.

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