ComplaintsforUnited Parcel Service

Delivery Service

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Initial Complaint
09/18/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
About three weeks ago I ordered from an online vendor that uses UPS for shipment. UPS marked my package as delivered but the package was never received nor did any neighbor have it. I have had many packages delivered to my address from non-UPS services and have never had any instance of a stolen/missing/marked-delivered-but-never-delivered package. I filed a claim with UPS to which their response was package delivered, which was, and is, untrue. No reimbursement or attempt to locate package from UPS. I am now at a loss for the money spent on items and delivery because of UPS and their inability to effectively deliver packages. I have had this problem with them before at a prior address. That time it was important documents related to my vehicle insurance and registration that were delivered.
Business response
09/26/2024
Thank you for contacting UPS. We ask that the customer please provide the tracking number for the package. Once we have this information, we will be happy to investigate further. We apologize for any inconvenience the customer has experienced in this matter.
Initial Complaint
09/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The package was missing item, but I am unable to file a claim. I've tried many times but couldn't submit the claim. Can someone help me with this? It seems that the outer packaging was damaged, and someone took a lot of items through the gaps in the box.cannot submit claim on ups because they told me **** in charge of this shipping then I go to **** still same issue happened.they let me contact shipper. What to do now?which is very sad and disappointed.
Customer response
09/10/2024
From: ****************************************************************************************** <******************************************************************************************>
Sent: Saturday, September 7, 2024 10:47 AM
To: info <**********************************************************************************************>
Subject: Message from ************************

Upon receiving the package, I found that some items were missing and contacted the seller. The seller said that this has happened to me multiple times before, so they wont issue a refund and asked me to contact the delivery company. When I contacted the delivery company, they told me to reach out to the seller. I am unable to file a claim on the delivery company's website. After multiple attempts to resolve this, I feel like I am being bounced back and forth like a ball.

Sent from *** *** (*****************************************************************************************************)
Business response
09/16/2024
If you could please get more information such as a tracking number. Also needing to know of this customer dropped off the package or shipped out with us. When I enter the customers phone number we have no record of shipping this package.

Once I have further information we are more than happy to help assist in filing a claim with the proper people
Customer response
09/16/2024

Complaint: 22258609

I am rejecting this response because:

Sincerely,

*** ***
Customer response
09/17/2024
Name:*** ***
address:***************************
Address: ***************************************************************************************

Business response
09/26/2024
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. A representative from our Corporate Office reached out to the customer via e-mail. We sincerely apologize for any inconvenience caused.
Initial Complaint
09/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I sold an item on **** and used UPS as the delivery service. I mailed the package. I went to the local UPS store in **********, ******** to mail the package. I purchased a prepaid label from UPS from ****. I asked the workers to double and triple check to make sure that I had the accurate amount paid. They confirmed that it was ok and good to go. Two weeks later I unexpectedly received an $64.64 charge yanked out of my account immediately. Since it was confirmed by the **** Ellyn store that my package amount was ok, I should NOT under any circumstances had been charged the extra $64.64 unexpectedly. Very unprofessional and very deceptive. I attempted to reach out to UPS and they said that they would work with me via ****. I gave the case # to **** but unexpectedly found out that they rejected my claim to be reimbursed the $64.64. Very deceptive and untrustworthy.
Business response
09/27/2024
We apologize for any problems the customer has experienced in this matter. We've reached out to them and provided details of adjustments that were made for their shipments. They will need to contact the sender for the credit, and any future disputes.
Customer response
09/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I had a nice conversation with a UPS *** on Tuesday 9/24/24. They agreed to reimburse. Will be waiting for payment from *****

Sincerely,

****** ******
Initial Complaint
09/18/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 9/9/24 UPS put a sticky on my door instead of knocking on my door. I have a bright pink note on my door "please knock". I called them on 9/10/24 and was told they would deliver on 9/11/24 and they have not delivered it yet. I paid for it to be delivered and they should deliver it. Please help me get my package. I won't use them ever again. Thank you
Business response
09/25/2024
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.
Initial Complaint
09/17/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
08/22/2024 our package Tracking number ***************** paid for one business delivery from ******, ***** to *******, *****. We have made online, phone calls and physically went to UPS Store and UPS Terminal complaints without any success. UPS staff and Supervisors have handled this issue like a joke, we have pleaded with them how important the documents in the package was to the detriment of all parties involved including UPS company because if lost we could loose our license and income we will have no alternative but to file a lawsuit against UPS for loss of income. The package showed was dropped off at ****** UPS terminal, ***** on 09/01/2024 after exhausting calls to UPS and physically going back and forth to UPS Store in *******, ***** on 09/13/2024 the package left ****** the supervisor assured us that it will be delivered to us on 09/16/2024. Until now the package shows it arrived in *******, ***** UPS terminal but now they can not track it. This is very irresponsible of UPS Supervisor for not put a special alert since we have been tracking this package and it's past the promised delivery date. We offered to pick the package from their terminal but they have not cooperated with our request instead we have been getting the run around
Business response
09/26/2024
We apologize for any inconvenience the customer has experienced in this matter. We ask that the customer please provide a valid tracking number for the package. The one provided in this concern is not valid. Once we have this information, we will be happy to investigate further. Thank you.
Initial Complaint
09/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
UPS Driver was at Home & left note saying tried to deliver package, however no one home. I was in the shower. Left a no with **************** where the package could be picked up. I called customer ********************** to find out the procedure to have signature required to be deleted from future package deliveries. The rep. ******** me there was no procures & could not delete signature required from future package deliveries. UOS is the worse delivery service that I have seen to date. They have gotten worse in delivery service over the years. Now again I have to drive to a normal store which is not UPS store (an auto Parts Store) to pick up a package. I cannot pick up the package today, it will have to be tomorrow. They could not even tell me a time frame when the package would be at this location.
Business response
09/26/2024
Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.
Initial Complaint
09/16/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On Sept.2nd- I requested a UPS pick up return of a table ordered from ******. On the 3rd before the driver arrived,I had a delivery from *****. This was a safe that we had purchased from a store. The UPS driver then showed up for the table but instead took the safe that had just been delivered. I reached out to UPS and have been going back and forth about getting this resolved. I do have the entire thing on my ring camera. They told me that the safe cant be retrieved since ****** already took possession of it and that theyd make it right. I just keep getting told the same thing and thats only when I reach out to them! I want the cost of the safe reimbursed since they picked up and sent off the wrong item. Ive seen UPS the receipt for it and Ive still just been getting were looking into it- Amazon is not going to give them the item back so theres nothing else to look into.
Business response
09/26/2024
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.
Customer response
09/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
09/16/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed an order on ************ on Thursday, 8/22/24, at 9:52AM Central Time and paid $29.99 for Next Day Express delivery because I needed the parts being ordered no later than Sunday, 8/25/24. When I placed the order, the website indicated that by paying the Next Day Express shipping I "should receive the package by Friday, 8/23/24". However, the package did not arrive until Tuesday, 8/27/24. This is by no means whatsoever "Next Day Express" delivery. I have been in contact with the vendor and they are refusing to resolve this and issue a refund for services not rendered by their business partner. I also contacted UPS's Customer ********************** who advised me to contact the vendor. Neither business wishes to take responsibility and think it's OK to charge consumers for services NOT rendered. I just wish to have my shipping fees refunded.
Business response
09/27/2024
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.
Customer response
09/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
09/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Lost packages and many damaged resulting in customers complaining to me requesting full refunds. Claims process is very tedious / difficult and takes a long time to process. They do usually end up paying a fair amount just takes weeks for it to process and have a check mailed. Bought majority of the labels thru **** which I measure and weigh myself, boxes even have the sizes printed on them yet UPS will charge underpaid shipping fees when their measurements somehow dont match mine or whats written on the box. Two specific cases I had were; I sent an order in a 18x14x12 box (which was clearly printed on the box by the manufacturer) and UPS ended up charging me for a 19x15x13 box and when trying to appeal they told me there was nothing they can do. Second issue I had was **** took the liberty of putting 2 orders into 1 shipping label for a customer which I would not have been able to fit in the same box for the sizes I had them set to ship in. It was a sale for 2 dirt bikes wheels which were set to each be in their own 26x26x6 box. When calling UPS asking what size box is supposed to be used for this shipping label they told me they have no idea and do not have that information. I was charged a ridiculous 150$ underpaid shipping fee which no one was willing to negotiate or appeal.
Business response
09/25/2024
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.
Initial Complaint
09/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 9/5/2024 I mailed a white document 8 1/2 x 11 purchased from UPS store in ***********, ** at approx 10:00am. Mailing to ************* ******* ******. The contents: 1 wedding card and several sensitive personal documents including banking info inside the envelope. I contacted the UPS Customer ********************************************* on numerous occasions 6 times since my package had no movement from **** since 9/5/2024. Due to the contents I have spoken to the ***************************** and if this package is not found I will need to file a full report so the detectives can investigate. Also so I can have my DL number changed, report to SS office my card may be compromised and banking info and passport info. I have yet to hear ANYTHING from the UPS customer ********************** office or distribution center where envelope was last scanned in ******, **. I am seeking reimbursement for shipment and the cost it will take to replace Ohio Drivers License and Passport ***** shipping cost DL ***** and passport 1***** total refund request $202.76
Business response
09/24/2024
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.
Customer response
09/24/2024

Complaint: 22287278

I am rejecting this response because: UPS Store did not lose my package it was lost by UPS. Each entity although owned independently fall under UPS. Each one is placing blame on the other and I have NO RESOLUTION . UPS truck driver was handed my package and he or she took responsibility for this package therefore UPS should pay the claim not the store. The customer ********************** has been substandard at its worst and still no resolve just a lot of blaming.
I just want my replacement costs as requested ****** passport and ***** for license.

Sincerely,

****** Hafeezbey
Business response
09/25/2024
Thank you for your additional correspondence. We have forwarded the customers concern to the management of The **************************************************************** Office for investigation. They will contact the customer within 48 hours.

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