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Business Profile

Delivery Service

United Parcel Service
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for United Parcel Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Parcel Service has 768 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 2,853 Customer Reviews

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    Review Details

    • Denise G

      Date: 04/09/2025

      UPS Help Center? What a joke. They delivered a package when I wasnt home, leaving a note saying that they will try deliver tomorrow because my package requires a signature. I wont be home then, either. I tried to change the delivery instructions online, but my only choice was to deliver tomorrow. I tried calling, but received an automated computer that was no help. I finally found a number that would allow me to speak to a human, but he was in another country, had a thick accent, and it was a bad connection. I had difficulty understanding him, and he was of no help. I work full-time and will not be available during the day. In the past, I was able to retrieve my package at the facility, but that facility has closed. UPS has made it nearly impossible to obtain my package, and their customer ********************** is terrible.

    • Rebecca Z

      Date: 04/08/2025

      UPS has left notices and when completing the forms and waiting for the delivery no one comes or they say they do, but thanks to cameras I know they have not made all of their noted attempts. I have taken time out of my work day within the time frame noted and nothing gets delivered. Additionally, their "text" for updates does not function nor are you able to speak to anyone personally when calling. with today's technology there is no excuse for this type of back and forth with no follow-up. Very dissatisfied with UPS service.

    • Shacara W

      Date: 04/08/2025

      They NEVER deliver to my address always a neighbor who ALWAYS OPENS MY PACKAGES!!! Would be great if I could keep them from delivering my packages, theyre the WORST!!!!!!!

    • olivia g

      Date: 04/08/2025

      UPS has been absolutely great to us! We usually have the same driver and his name is ***** and he is so polite and good at what he does. I will never forget him going up our steps at my company with like 8 giant boxes it was CRAZY, Go ******

    • Creshawn D

      Date: 04/08/2025

      If I could leave zero stars I would. UPS has got to be one of the most incompetent, useless companies ever! They have lost several of my packages in the past, but now I am a business owner and rely on timely deliveries to my clients. Recently, UPS lost a package for over a month. I dropped it off at a UPS store and it was never scanned in. Absolutely no one at the store could give me an answer. How do you lose a large **** *** box!? It's pink! I was told to contact customer **********************. Each time I called customer ********************** (and I called alot), I was transferred to someone else at least 3 times where I had to reexplain the situation. Meanwhile, I reissued the order for my client at my own expense while I waited for the original claim the be reimbursed. Miraculously, the original package and the reissued package (not sent through UPS) were delivered on the same day. UPS sent me an email stating that since the package was showing delivered, they were not liable for the merchandise of the reissued order, but would cover shipping cost (if I wanted it). Not liable? If they would have done their job, I would not have had to reissue the order! I am currently on hold waiting for a supervisor as I'm writing this. I've been on the call for over 50 minutes, transfered 3 times, and am still no closer to having answers as I was back I early March. It is safe to say that I will never voluntarily use UPS again! I'd rather pay extra if necessary to use any other carrier.

    • David F

      Date: 04/07/2025

      Shipped an Express envelope with UPS from ******* to *********, ****** and they not only lost my package of tax documents but receive a billing for $142.51 to ship an envelope that was never delivered to the destination. Call the customer contact number of their invoice spent a total of 2 hours on the phone waiting each time as they each transferred me between Customer ********************** and the ****************** multiple times with ***** minute wait between each transfer. I finally gave up and ended the call without any resolution. This not the first time the UPS has failed on deliveries. This happens every time that an express package is sent.

    • Travis W

      Date: 04/06/2025

      Paid for overnight and it didn't make it it shows that it less than 10 miles from my house on Friday but won't be delivered till Monday

    • Justin k

      Date: 04/05/2025

      Worse customer ********************** in the shipping industry. Package literally in the same place for a week. Good luck trying to contact anyone from **************** it's all A.I. don't waste your money or time ship fed ex and get your package delivered on time with no issues. UPS has lost al credibility

    • Roman L

      Date: 04/05/2025

      I shipped a package from ****** to my address in **********, **. The package cleared customs successfully and was scanned in *******, ** on April 5th.UPS then attempted delivery the same day, but instead of making a proper attempt or leaving a notice, they rerouted the package to a local CVS Access Point without any communication. I was not notified by phone, email, or physical notice. The tracking has remained unclear, stuck in on the way status, and customer ********************** has not provided any helpful updates.This lack of transparency and communication is unacceptable, especially considering the value of the shipment. I expect better from a company of UPSs scale and reputation.I am requesting that UPS provide an official explanation for this handling, ensure better customer communication in the future, and confirm when and where I can securely pick up my package.

    • Kelsey M

      Date: 04/05/2025

      Medication that needs to be kept cold was sent to me by next day air through UPS. It's already been two days and my medication is **** It wasn't delivered and isn't at the access point they told me to pick it up at. I'm without my medication and IF it is ever delivered, it'll be unusable. Thanks, UPS for losing hundreds of dollars of medication.

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