Reviews

Today, two of us in our building were to receive a package from UPS (same address). The packages had to be signed for. Neither one of us got a call about a delivery but received a notice that they attempted to deliver the packages but we weren't home. We were both here waiting for their call.When my friend talked to someone at UPS, she was mocked and treated very harshly and disrespectfully. I did not want to give them even one star.

Just horrible I paid $70 to ship a large box with 6 pairs of shoes inside and it's running 2-3 days so far. Not to mention it hasn't even updated in my state (**) the last update from Friday says it was in ** and it's almost Wednesday of the next week so I really don't know when my package might arrive ??????

Waited all day for a parcel to show up, the truck was out for delivery and hours later pulled up by my apartment so I stood there waiting for him to bring my parcel and he just drove off, now it's been rescheduled for delivery tomorrow. This is a terrible company, not the first time this happened. Apparently some drivers are very incompetent.

I would like to complain about this location delivering me partially opened packages in the last 2 weeks. The company website doesn't allow me to file a complaint, due to the site repeated reboot. Someone at this facility is opening my packages upon delivery and the company needs to address it.

Absolute trash service. My package got delayed in **. Two days later it made it to *******, where it said delayed due to operating conditions not even 30 minutes later it said it was en route. The next day I had a box laid in my driveway. No big deal besides the box looking like it had been ran over by a football team. In the package was supposed to be lights for my garage. When picking up the box it felt lite, upon opening the box I find 12 pair of cheap a** pants and a bottle of gut health pills?? Confused I looked to make sure the package label was incorrect, nope it had three different labels all with my name and address on them. At this point I was ****** off but had to leave for work. The next day I call UPS to ask what had happened, the foreign lady I spoke with told me, the shipper must have wrongfully labeled the package, that I need to contact the shipper so I did, while also putting in a lost claim to UPS. When contacting the shipper I had requested a refund due to the bullsh** I was dealing with. The next day a UPS driver shows up at my house asking if I said box was delivered, I told him yes. He asked where the box was to which I told him the lady on the phone told me to contact the shipper, and they had told me to send the package back. He called the lady a dumba** and said he needed me to sign the paperwork stating I had received the wrong package, so I did. The very next day I had logged in to check the status of my claim. It stated search complete they said my package was found at their facility. They then told me they were sending it back to the shipper and that they would send me the case statement. I never got the statement so I called back later. This time they sent me to loss prevention. While talking to the guy he informed me the package was not found, he didnt know why it had been closed and he would open the investigation back up. Today I checked and they closed it, due to package not found. I got no email or anything. UPS ***** A**

The worst ever company to trust any good expensive packages in wood crates . They have ruined a like brand new dtf printer dropped the crate or tipped it over after the package clearly stated do not tip drop or turn upside down .. they don't want to fix the issue or refund for thier damages and when you file a claim they take forever or ignore calls and act like it's not thier fault . I will never use UPS again for any of my business or ******** uses

I am writing to express my deep dissatisfaction with the recent experiences I have had with UPS. The service provided has been consistently unreliable, and the level of customer care has been extremely disappointing.Over the past few weeks, I have encountered numerous issues with package deliveries, including delays, lost items, and incorrect tracking information. These problems have caused significant inconvenience and frustration, as I rely on timely deliveries for both personal and professional reasons.Moreover, when attempting to resolve these issues through your customer **********************, I have been met with indifference and a lack of accountability. The representatives I have spoken with have shown little to no concern for the inconvenience caused by UPS's incompetence. This lack of empathy and unwillingness to assist has only exacerbated my frustration.I expect a higher standard of service and support from a company of UPS's reputation. I urge you to address these issues promptly and take the necessary steps to improve both your delivery reliability and customer **********************.

Would leave no stars, but I cant. The workers do not ring bell or knock. Just stick a label on the door. Customer ********************** says they will escalate and call back but do not call back. My package was signature required and after taking a day off of work to sit and wait, the worker didnt even attempt to knock. I have 2 dogs that bark whenever someone knocks or the bell rings so know an attempt was not made. Shame on UPS for not taking complaints more seriously

I will forever pay extra to have my packages shipped to me ****** The last three packages that came via ups ALL repeatedly had their expected date pushed back. One got pushed back over a week. Meanwhile *****, ***, even **** all delivered on the day they said at the time frame they said, or even earlier. UPS has definitely gone down the toilet in their ability to be timely and efficient.

I was suppose to get a rush delivery package by sat the ist today package was picked up Thursday at 10 pm so I can deal with a Sunday delivery now their saying all the way till Tuesday and not willing to next day air it like they should cus it was 150$ to 2 day delivery not right at all infurated -****** *******