Customer ReviewsforUnited Parcel Service

I am really mind-boggled by how UPS manage to lose a large package, ~ 24" x 24" x 24" weighing 45 lbs in your warehouse. Jun 25: Arrived at ********. ********* AZ Jun 28: The package was supposed to be delivered. I called customer **********************. They just told me looks like the package is lost. This is a 3D printer I pre-ordered over a month ago and have been waiting for it to arrive. In addition, you can't even get one currently without having to wait another 30 days for back order. Conveniently, UPS lost the package while in its warehouse. Doesn't this feel like a thief situation??? Moreover, the UPS Investigation and Claim process is super stupid. It is designed to benefit UPS and not its customers. It takes 15 business days to process a claim??? You have digital surveillance monitoring the entire process as you advertised in many of the videos. How hard is it to determine where a package is??? You obviously scanned the package when it got to the warehouse and it doesn't just grow legs to walk out on its own...The customer ********************** team treats the customer filing a claim as if it is just another case. There is no sense of urgency. I wish there were laws and regulations in place that would allow you to file more severe lawsuits against businesses like this. UPS's business model is pay us to deliver your item, but there is a good chance your item might not get there. When that happens, good luck, let me waste more of your time going through the stupid claim processes and the inconvenience of not having the item.

Our most sincere apologies to the customer for the inconvenience. ***************************************** Customer Relations reached out to the customer via e-mail on 07/09/24 to review the situation, and to offer our assistance. Our message should be viewable in the customer's inbox with a subject line identifying it as being related to a BBB review. If the customer still has any questions or concerns about this situation and needs help, they may respond to our message at any time to get the attention of the Corporate Office.

I paid $35.37 to have a package overnighted and delivered the next morning. It is the net day at 7:17 pm and the package was not delivered and is nowhere to be found. I wasted the entire day trying to get ahold of an actual human at UPS to complain and all they did was pass me around from one number to another like a volley ball. The franchise UPS center where I paid and left off my package would not give me any information until after 5 pm today, even though I paid to have the package delivered by 10:30 am this past morning. Plus, the package contained a large check that was due for construction work, so in addition to the anxiety caused by this fiasco of not delivering my UPS overnight package, yet paying for that, no one has any idea where the package is. I will NEVER use UPS EVER again, and I will let EVERYONE I KNOW what happened. I was so upset earlier, I felt ill. I managed to calm down with the help of my husband. Finally, the customer ********************** person at the franchise (******* Pharmacy in **********) finally put the person on I did with the transaction yesterday. She said I would get a refund but only AFTER they somehow get tracking information from their own company. It just says Your shipment "[tracking number private]"Estimated delivery Once UPS receives your package, your delivery date will be updated.Yet I paid for it to have already been delivered. What a racket. I should *** you for emotional distress as this check was due to these people today. Luckily they understood that UPS is a corrupt and/or incompetent corporation and gave me leeway, but if the package never shows up, I'll have to pay to have the check stopped. UPS does not deserve to be in business with things like this happening.

We apologize very much to the customer for the inconvenience. ***************************************** Customer Relations reached out to the customer via e-mail on 7/9/24 to review the situation, and to offer our assistance. Our message should be viewable in the customer's inbox with a subject line identifying it as being related to a BBB review. If the customer still has any questions or concerns about this situation and needs help, they may respond to our message at any time to get the attention of the Corporate Office.

Package delivered and not to me. It went to the Office at *************************** South Apt. 104, Fargo No one rang the buzzer to my Apartment. So now I have three packages there that I have to attempt to carry back to my apartment. It is Challenging.The driver just automatically goes to the office and drops them off. No am not asking the driver if it is for me.Just Frustrated in *****.

We apologize for any inconvenience the customer has experienced in this matter. We ask that the customer please provide the tracking number for the. Once we have this information, we will be happy to investigate further. Thank you.