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2,857 Customer Reviews
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Review from Joseph C
1 star03/08/2025
Filed a claim for a lost/misdelivered package. This step wouldn't have been necessary if the driver delivered the package to the right address. Proof of delivery was given but it's not my address nor the inside of my building. Spoke with dispatch about sending the driver back to pick up package multiple times and still wasn't able to get the package before I filed the claim. Either the driver actually went and tried to retrieve it or the driver that originally delivered the package stolen it. On my end I don't know what's what. Just because of this misdelivered package, Im in the process of loosing over $2.3k worth of money.Review from Eddy G
4 stars03/07/2025
I have used UPS for business and personal use since 1996. I have had very few issues during that period of time. Since retiring to northeast ***** I shop on line a lot. Most of my products are delivered by the ********************* and I would rate them very good for service and help with problems. **** ******Review from cynthia y
1 star03/07/2025
Hello. UPS service is horrible, at least in my area. I have to wait all day for a package to be delivered and if no one answers the package is left outside where anyone can steal it. In the past 2 years service has gotten worst. These young people are getting away with stealing and no one seems to care. I have missed many hours of work just to make sure Im at home when the package or packages arrive. Ive spoken to people about this issue and still nothing has improved.Review from Victort S
1 star03/04/2025
Delivery driver left 3 packages on front walk today (3-4-2025) instead of under covered front porch 6 feet further. Next, the delivery was not even for my address - and it was raining at the time he left the packages at the front of the walk to my door. I called UPS several times over 3 hours and insisted that the packages be removed from my property for proper delivery to addressee.Original driver eventually arrived and refused to answer why he left packages on walk instead of placing the under cover at front porch. It was pure laziness for a person that earns more than a hundred thousand dollars a year. He claimed it wasn't raining at the time but that is not true and his conduct was unacceptable and inexcusable.If UPS wasn't part of a handful of shippers - I would tell them to "pound sand' and never use their services.Review from Sara Z
1 star03/04/2025
I ordered a laptop as a gift from the **, which was supposed to arrive on February 28th, but due to UPS's poor handling and communication, I never received it. I was told that a shipping fee was unpaid, but I never received prior notice about this. After paying the fee, I was promised multiple times that the package would arrive, but it never did. I was directed to a pick-up point, but the package wasnt there.After multiple calls to customer **********************, I was promised delivery, but no one followed through. The delays caused me severe stress, leading to an injury, and I lost my crucial final school project due to the package not arriving on time. This has been an incredibly frustrating and costly experience. UPS failed to deliver, provide adequate customer **********************, or offer proper compensation.Review from Brandon V
1 star02/28/2025
UPS has f***ed me on so many boxes at this point with their next day shipping delays. This last box had $3k of merchandise and prior to sending I double verified there would be no delays.come to find out the next day, the *******ts have my package on the wrong route going back and forth between hubs In a loop.If you need an incapable, irresponsible, let down of a company make sure to try out UPS!Review from Joseph R
1 star02/24/2025
Was waiting on a delivery, driver marked it as unable to deliver but I was outside my house when this happened and there was no attempt. Called in support to have it delivered today they put in an urgent request which they said they tried to call but they ******** business required this package today which will most likely leave me in a loss of income of $17k. I will now be required to go after them via legal action due to loss of income.Review from Austin D.
1 star02/21/2025
UPS Incompetent, Unhelpful, and an Absolute Nightmare to Deal With If I could give UPS zero stars, I would. My experience with them has been nothing short of a complete disaster, riddled with incompetence, indifference, and outright obstruction at every step.I paid over $85 for overnight shipping, expecting that, for such a steep price, UPS would at least be able to do the one job they exist fordelivering a package. Spoiler alert: They lost it.Rather than take responsibility, UPS refused to help me submit a claim for the lost package, making the process as convoluted and frustrating as possible. When I finally managed to get the claim submitted, they denied it outright with no explanation or evidence whatsoever. Apparently, they dont feel the need to justify their decisions, even when theyve taken your money and failed to provide the service you paid for.When I appealed their baseless denial, they begrudgingly agreed to issue a reimbursement checkonly to send it to the wrong address. Thats right, after already proving they couldn't handle a simple delivery, they once again failed to deliverthis time, a check meant to resolve their own mistake.And it gets worse. Upon realizing their error, did they take swift action to fix it? Of course not! Instead, they provided me with a broken, non-functional link and zero other instructions or contact information to correct the issue. Its almost as if they go out of their way to make things as difficult as possible for their own ************ every stage, ******************** has not only been completely unhelpful but has actively caused problems. They lost my package, refused to help, denied my claim without reason, botched the reimbursement process, and then made it impossible to fix their latest mistake. Its stunning how a company that exists to deliver things fails so miserably at delivering anythingincluding basic customer **********************.******************** has proven they cannot be trusted to do the most fundamental aspects of their job.
United Parcel Service Response
03/07/2025
We apologize for any inconvenience the customer has experienced in this matter. We ask that the customer please provide the tracking number for the package. Once we have this information, we will be happy to investigate further. Thank you.Review from Sal M
1 star02/21/2025
The worst carrier in **. Horrible service. Thanks to them I lost $4000 and when I started a claim, they denied after 2 days without even inspect the package. This is not acceptableReview from Rick D
1 star02/20/2025
Love how the UPS delivery status says it was delivered tonight at 7:14 PM, but when I go to my mailbox nothing is there. And we have secure boxes for delivery and because of how late it is UPS is either lying on the delivery or it went to the wrong address. Why don't you hire competent deliverers and better customer support?United Parcel Service Response
03/10/2025
We apologize for any inconvenience the customer has experienced in this matter. We ask that the customer please provide the tracking number for the package. Once we have this information, we will be happy to investigate further. Thank you.
Customer Review Rating
1.1/5stars
Average of 2,857 Customer Reviews
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