Complaints
This profile includes complaints for Georgia Power Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 475 total complaints in the last 3 years.
- 235 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern: On 3.7.2025, (4 days before due) I made my Georgia Power bill payment of ******. Fifteen minutes after payment (3.7.2025), I realized the online payment system had the incorrect checking account information. On 3.7.2025, I immediately made another payment of ****** with the corrected checking account information. In addition, on 3.7.2025, I called and spoke with a male customer service representative and explained what took place, to no avail. I requested he note the account that the corrected checking account was updated as well as the ****** paid. Georgia Power took the ****** paid, credited the account and put the monies on the April bill. They sent the incorrect check to the bank in spite the fact the bill wasnt due until 3.11.2025. As a result, they charged the account ***** for an unnecessary return check fee. I have tried multiple (7) times since March 7th to correct this situation to no avail. It is virtually impossible to speak with an actual human being in management to correct the situation. Georgia Power uses AI and a computerized system that makes it extremely difficult to communicate with a human. Please help as I tried unsuccessfully to take care of everything before the payment was due. Thanks in advance for your assistance in this matter.
Business Response
Date: 04/01/2025
Thank you for making us aware of the payment concerns. After a review of the account, we did notice the two payments made with one returning. We understand you called prior to the payment returning, however,since it was already submitted there was not a process in place for Georgia Power to stop that payment. As a courtesy, we have cancelled the returned item fee.This will reflect on your account balance immediately. Thank you for taking the time to write us.Customer Answer
Date: 04/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:03/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please review the attached documents regarding a misdiagnosis by Georgia Power that resulted in over $14,000 in electrical work being done unnecessarily to my home.Business Response
Date: 03/24/2025
Mr. ******** thank you for making us aware of the concerns. We have followed up with the engineering team for the area and they are assessing the concerns and will follow up with you as soon as possible. Thank you for your patience during this process.Initial Complaint
Date:03/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 03/17/25, I called Georgia Power after learning my apartments power was disconnected. I realized I had mistakenly submitted a start/stop request that ended service at my old unit earlier than intended. My goal had been to keep power active there through March while transitioning to a new apartment. I acknowledged from the beginning that the mistake was minenot Georgia Powersdue to being overwhelmed with a new job role, international travel p***, and moving.On 03/18/25, I called to ask if the reconnection fee for the old unit could be waived as a goodwill gesture. Ive been a long-time customer, always pay my bills early, and this was my first issue. The *** informed me it wasnt possible, so I asked to speak with a supervisornot to complain, but to see if they had more authority.When I spoke with ********************** I was met with condescension and disrespect. Instead of a courteous explanation, she accused me of misunderstanding a CLEAR form and implied the error was my fault with a dismissive and sarcastic tone. I reiterated that I accepted responsibility and was only inquiring about the possibility of a credit. Her tone remained combative, and I had to end the conversation to avoid escalating it further.Since then, Ive been trying to reach a supervisor over Ms. ****** for four days with no success. Though someone did call back, they werent her supervisor and couldnt address the issue. *** expressed that, as a customer with no alternative ********************** provider, I expect to be treated with basic respect. Its unacceptable for any customer to be spoken to in such a manner, and I would like this matter reviewed appropriately and with me directly. Associates have claimed to send emails to Ms. ******* supervisor but please forgive me if I dont trust that internal processes will lead to a genuine and resolved outcome for all parties involved.Business Response
Date: 04/04/2025
Thank you for making us aware of your recent customer service experience. We assure you the concerns have been forwarded and are being addressed. We apologize for the level of service received.Customer Answer
Date: 04/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I spoke to a representative by phone on this matter prior to GA Powers response to the BBB complaint and found that her attitude was much better than the previous representative. I dont necessarily think the BBB response was satisfactory or unsatisfactory, but I am happy with the resolution I received from the lady who called me. I will be closing this complaint out.
Sincerely,
******* *****Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reside in a 1 bd rm apt, not more than 750sq ft. and I'm being billed a rate that does not make any logical sense! My last statement was $125.00? I have tried with customer service on 3 occasions to get my ********************** usage under control, but it just seems like it's getting worse, and customer service keep telling me that I'm " running the *** computer on, dishwasher on and all types of things, but won't address the core issue.1) I'm being taken advantage of by Ga Power 2)there is an electrical issue, or 3) I'm suppling power for my whole building.Business Response
Date: 03/27/2025
Thank you for making us aware of the usage concerns. After reviewing the trends, we noticed usage is in line with previous years. We also see the account is enrolled on the Budget Bill program.The previous details provided are accurate. You were provided energy efficient tips regarding what can cause usage to fluctuate. We encourage you to use the My Power Usage tool at ****************************** to better understand what times of the day usage is accumulated most. This tool also will allow you to set daily alerts. We hope this information helps. Thank you for taking the time to write us.Customer Answer
Date: 03/31/2025
Complaint: 23099445
I am rejecting this response because:
Sincerely,
******* ******Business Response
Date: 04/01/2025
We regret to hear you are dissatisfied with the response provided.Customer Answer
Date: 04/01/2025
Complaint: 23099445
I am rejecting this response because: There is way that a 700 sq ft., apt can use that much electricity, unless there is something wrong! And no, I don't have may dish washer, ac, computer, printer, and any other gadgets on at the same time!
Sincerely,
******* ******Initial Complaint
Date:03/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 15, 2025 I am 69 years old and have worked two jobs most of my life. I am now at the stage where I cannot pay my Georgia Power bill. I was on budget billing but it kept going up every year. I stay by myself so I did not understand that. In 2021, I was paying $91.00 a month. In 2022, it went up tp $103.00 a month. In 2023, it went up to $122.00 a month. Then, got off of budget billing in December 2023. On January 12, 2024, I got a bill for $600.58. I was threathen that my lights would be cut off if I did not pay the full amount. I had to borrow money to pay that bill. In June 2024, I paid $199.68. In July 2024, I paid $320.20 for my light bill. It is crazy that you cannot buy food because you have to pay your light bill. I am back on budget billing and I am paying $165.00 a month. I stay by myself. I cut lights off when I not using them and other things to save energy.Georgia Power is riping consumers off with these outrageous light bills. We should file a criminial class action suit against them.Business Response
Date: 03/18/2025
Thank you for taking the time to write us regarding the usage concerns. Records indicate we have discussed usage trends with you previously. Trends show usage is usually higher during the summer months. Billing has been below $100 per month since 12/24. Please continue to monitor usage using the my power usage tool. This will assist with knowing how usage is accumulated throughout the day.Customer Answer
Date: 03/18/2025
Complaint: 23070308
I am rejecting this response because:
Sincerely,
****** Armtrong ****Business Response
Date: 03/20/2025
Thank you again for making us aware of the account concerns.Customer Answer
Date: 03/20/2025
Complaint: 23070308
I am rejecting this response because:I am having problems paying my Georgia Power bill. I am 69 years old and live on a fixed income. Georgia Power is predatory. It is charging all of it customer too much.
Sincerely,
****** Armtrong ****Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a payment arrangement to them on of ******, and I cant pay it until 03/14/2025 and they cut me off they dont care about the elderly people or children with health issues, they also keeping telling me they cant change my plan due to they keep cutting me off and they are saying they cant change it bc of me being cut off, and I cant be cut off for 12 months.Business Response
Date: 03/18/2025
Ms. ****** thank you for sharing your concerns regarding a recently scheduled payment arrangement. Records indicate, you made a collection arrangement through the system for $486.82 to be paid on Wednesday 3/12/25. The payment was not received, and service was disconnected for nonpayment. A payment was made on the same day to restore service. We regret to hear of any inconvenience experienced.Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express extreme concern and disappointment regarding my recent electricity bill from Georgia Power, totaling $1881. Despite having a payment arrangement in place, I was only granted a 3-day extension from the original due date.The circumstances leading to this unexpectedly high bill are extraordinary and warrant consideration for a bill adjustment. A hot water tank burst in my home, causing significant damage to my household floors. Insurance-placed fans were installed to dry out the floors, increasing my energy consumption. Although I was assured the impact on my bill would be equivalent to using a flat iron, my bill has skyrocketed.Currently, I have a payment arrangement with $1015 due now, and my new bill is $766, totaling $1881. This drastic increase is unbearable, and I am struggling to make ends meet. Given the recent news about Georgia Power's revenue increase to $11 billion in 2024, I believe it is essential to offer financing options or deductions for customers facing extraordinary circumstances like mine.The price surge appears to be excessive and unfair, bordering on price gouging. As a customer, I urge you to consider alternative solutions to support affected customers. I request a review of my situation and exploration of possible assistance options, including - A revised payment plan with more flexible terms - A one-time credit or adjustment to my ********* explanation for the significant increase in my bill I believe that, given the extraordinary circumstances and the significant increase in my bill, a bill adjustment is warranted. I hope that we can work together to find a solution that takes into account my situation and the unexpected increase in my energy consumption.Business Response
Date: 03/20/2025
Thank you for making us aware of the recent account concerns. We regret to hear of any inconvenience experienced that caused the bill to increase. After a thorough review of the account, we notice the account is now enrolled on ******. Currently there is not a process in place to adjust accounts due to repairs or appliances not operating properly at the home. If there is additional assistance needed, we encourage you to visit the Energy Assistance page at www.georgiapower.com.This will provide agency options in your area that may be able to assist.Initial Complaint
Date:03/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ever since September 2024, my electricity has stopped being billed to me automatically on a monthly basis. I have had to call Georgia Power on a monthly basis to have them bill me so I can then pay for my service. This has made it very stressful to keep up with my monthly spending budget planning, and my fear that I might forget and suddenly have my power cut off. Ive spoken to various supervisors over these last 6 months. One even identified the issue as being that I have a faulty meter that collects my power usage data but fails to trigger the billing. But through all of this, no matter how many times have escalate my problem calls to a supervisor, the root problem continues unresolved. I just want to be billed monthly, on time, without having to spend my time on the phone convincing someone I have this issue every month.Business Response
Date: 03/18/2025
Thank you for making us aware of the meter concerns. We regret to hear of any inconvenience experienced. After reviewing the account, we notice the meter has been delayed in its reporting. We have issued a meter investigation to reach a resolution. Thank you for your patience during this process.Customer Answer
Date: 03/19/2025
Complaint: 23051715
I am rejecting this response because:Georgia Powers meager response does not resolve the issue. I have been receiving the same response since September 2024, and the issue continues to recur.
I am looking for a definitive resolution. This means I would like to be contacted by someone from GA Power who can provide me with a timeframe for this to be resolved once and for all, and that I can hold accountable if its not.
Sincerely,
***** ******Business Response
Date: 04/04/2025
Thank you for your patience during this resolution process. Records indicate the meter has been investigated and there should not be any billing issues moving forward.Customer Answer
Date: 04/04/2025
Complaint: 23051715
I am rejecting this response because:The issue is still ongoing. I have not been billed since February. Whats it going to take to allow me to pay you guys for the power Im using? I am not a freeloader, nor do I want to be made out to be one once GA Power catches on that there is an issue.
Cant someone pick up and phone me to discuss?
Sincerely,
***** ******Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went in to get utility assistance because Im a struggling mom and that is what they offer. They never once said that if another comp has assisted in the past, that they couldnt help. The lady told me after receiving all of my information and misleading me. She was very cold and not understanding of my situation. People go through things, but done dont care or show any regard. Im highly upset about my experience on today.Business Response
Date: 03/11/2025
Thank you, Ms. ****** for making us aware. We certainly apologize for the level of service you experienced. Georgia Power does not provide financial assistance for our own customers. We simply partner with community and faith-based organizations by providing information about the recourses. Georgia Power does not have control over any of their guidelines and policies. If you should need to make payment arrangements, we will be more than happy to assist within reason.Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GA Power has overcharged me for months. My December bill was $280, Januarys soared to $539.42, and Februarys was $343.69. There are only two people in my townhouse, yet our usage is double what it was when the home was an ****** for 6-8 people. Ive called GA Power several times, and they blame the higher bills on temperature drops. However, when comparing this winter to last, temperatures were colder (14F vs. 31F), yet last year's bills were half of what they are now. I suspect the smart meter is malfunctioning, but they refuse to check it, claiming they can monitor it remotely. Additionally, a safety measure they activated to prevent freezing has me constantly checking and turning off the system. I cant remove this feature on their site, and the measure was put in place right before my bills skyrocketed. I believe this is driving up my usage, as it turns on the heating system even when inside the house has reached the desired temperature. Somedays the inside temperature will reach 115 degrees and their safety measure will still cut the heat on and override the schedule on the nest.Business Response
Date: 03/05/2025
Ms. ******** thank you for making us aware of the usage concerns. After reviewing the trends, it appears more usage was consumed when temperatures were at their lowest. We encourage you to have a technician assess the heating and cooling sources at the home. This can help ensure they are working efficiently. We also encourage you to use the My Power Usage tool at ******************************. This will assist with better understanding what times of the day fluctuations happen most. We did not determine any billing issues with the calculations. We apologize for any inconvenience.Customer Answer
Date: 03/05/2025
Complaint: 23019950
I am rejecting this response because. I did have a HVAC Person review my new system, which was installed in 2020. The system is in great working order.Additionally, I included samples of the bill from 2024 where temperatures had dropped lower than 2025, but did not include the same spikes in costs. Also, they did not address how a household size of 2 people would be using double the household usage of a mansion.
furthermore, there response doesnt not address my point about the safety feature they encouraged me to accept, that I have been unable to remove. If Georgia Power didnt monopolize my area; Id happily go to a power company that isnt overcharging its customers and refusing to service the issues presented by their smart meters.
I would prefer return to the old meters rather than go from paying $100-150 monthly to now paying between $400-$600 monthly. They offer no solutions to remedy this severe overcharging of their customers.Sincerely,
**** *******Business Response
Date: 03/05/2025
Thank you for your response. Please refer to the My Power Usage tool to determine what times of day usage is fluctuating so you can compare fluctuations to what may have been going on at the home at that time. Please be aware Georgia Power has not placed a safety feature on the Nest device. For additional details please refer to the Nest website or user manual. For meter opt out please contact ************** or email *************************************** for more information.Customer Answer
Date: 03/05/2025
Complaint: 23019950
I am rejecting this response because, yet again Georgia Power has not thoroughly reviewed my initial letter and attachments which clearly illustrate the discrepancy in temperatures vs. pricing this year vs. last year.Not so they address the drastic bill off $600 a month for 2 people vs. when the house had heavy ****** turnover.
Sincerely,
**** *******
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