ComplaintsforGeorgia Power Company

• Initial Complaint

  07/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They stopped meter from coming out to read my meter I have to call them 3 to 4 times a month before some comes and takes a stap shot of my meter but it does not show on my account

  

  Business response

  07/15/2024

  Thank you for making us aware of the billing concerns. Records indicate, we provided an update to you to advise there are currently system issues causing a delay in bills generating. If there are any fees assessed or if customers require more time to make a payment, during this time, we will accommodate them. We appreciate your patience during this matter and can confirm that your account has a zero balance and is in good standing. Thank you again for sharing your concerns.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Georgia Power is price gouging there is no way my bill went from $156.00 to ****** monthly all because i got of the flat rate! Nothing has changed in my household expect we been washing less clothes keeping the air in ************************************************************ vacation for a week with nothing in so how does the bill jump up more than what i was doing previously. They are price gouging and many people have been complaining and no one is doing nothing about it! They need to be investigated! They are ripping off us hard working people and its not right!

  

  Business response

  07/15/2024

  
  ************************,
  
  Thank you for making us aware of the usage concerns at the property. We understand how frustrating increasing bill amounts can be. After reviewing the account, we noticed the usage last year was similar. It may not seem like it because you were on the Flat rate. Records indicate you have decided to enroll on Flatbill again and this will reflect on the next bill cycle. This will be helpful with managing usage and your budget. To better understand your usage patterns ad trends, we encourage you to make use of the My Power Usage tool at www.georgiapower.com. This tool will assist with recognizing how usage is consumed hourly, daily, and monthly. We hope this information helps. Thank you for your valuable feedback.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom this may concern, On June 27th , my service was disconnected and it shouldnt had been disconnected.. When I called , I had to wait an hr before I got a customer representative.. When she came on the line, She got my information, and told me what was going on. That I needed to pay 500$ to reconnect my services. So Im like *** had three pledges go on my account this yr, just received paperwork from PCA that the pledge would be on my account.. Do Im telling the representative that you dont see a pledge on the account. She said yes I do, but its something going on with the payment. I said I need to speak to a Manager, she told me that no one was available to take my call. So I asked her to check the pledge again. She said **** for ur service to be restored, u have to pay 500$ ,Im like what and there is a 500$ pledge on the account. I dont have money, that was my rent money. So I paid it, to get my services on. Im disabled, Im sick, on 15 prescribed medications from different doctors, on a CPAP machine, three inhalers and diabetic meds that has to stay cold. Wil me losing power for almost 2hrs or more dealing with ur representative that saw the payment on my account. My lights should not have been cut for numerous of reasons, Im medically bound with health issues. So the meters were read on June 27th. I checked my bill on June 28th, and it said on the bill ***** You for 1000$. What Im saying is ur representative made me pay money I didnt have. And it was money on the account. That wasnt fair to me nor me and my family sitting her in the dark for no reason.. I did speak to a manager the next day after I read my bill. And ll yall can do is give me back half of my money.. I need my money, then have to wait 30 days to receive it back. Either I be compensated for something else or I will move forward with other things at this point. I lost meds, I have PTSD as well. In pain a lo with my health issues thats medically bound that I stay inside.

  

  Business response

  07/10/2024

  Thank you for making us aware of your recent customer service experience. We regret to hear of any inconvenience. Records indicate you were able to speak with someone to have the concerns resolved. There is a refund being mailed to the address on file and there was a credit applied for the reconnection fee as a courtesy. Thank you for your valuable feedback and for taking the time to write us.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  GA Power has a legal monopoly over electric in ** and because of this not only are the prices higher to subsidies rural communities but also because who else are you going to go with. I just moved and have to use GA power and last night the entire power grid basically went down. My power was out for hours, others were even longer and because of this essentially the ENTIRE city of ******* was out of power due to this terrible monopoly. They then wont give customers any credits or refunds because they dont care, people probably lost thousands of dollars worth of items in their freezers and refrigerators, business lost out on thousands of potential dollars because they have to rely on 1 company to supply all of our power. The state of GA needs to step in and change this or we need to have a backup for when these issues happen. I couldnt get in and out of my apartment complex because of GA powers issues. It is day 2 and there are still 232 active outages and thousands of customers without **********************, and we have gotten 0 update on what happened, why it happened, and steps to not have this happen again.

  

  Business response

  07/09/2024

  **********************,

  Thank you making us aware of the outage concerns. Unfortunately, the submission details were incomplete, and we were not able to look into the concerns. We have emailed you to request additional information. We appreciate your patience while we attempt to resolve your inquiry.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a rental property in *********, ********************************* provides electricity to this location. When the property was unoccupied for 25 days, I had to take the utility in my name, resulting in additional charges from GA Power, including a $30 connection fee and a $150 non-refundable deposit, despite my excellent credit score (800+). I find this unreasonable and have had no success in resolving the issue through customer service, with lengthy hold times only adding to the frustration. To add the location has always been serviced by Georgia power so its not like they had to send a crew out.

  

  Business response

  07/15/2024

  ********************,

  Thank you for making us aware of the account concerns. We are working with Billing to make adjustments to the account. I will follow up with you once this is complete via the email address on file. I appreciate your patience during this process.

  Customer response

  07/15/2024

  I want to wait for the business to rectify the issue like they said they will. But until the issue is corrected dont want to close this complaint. 

• Initial Complaint

  07/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Georgia power increased rates and the rate hike is unaffordable to a large portion of their service community. Lower and middle income with limited funds are paying extremely high power bills since the rate hike. In our case the rates doubled. We requested a meter replacement to see if that would resolve some of the issue and they refused our request.

  

  Business response

  07/11/2024

  Thank you for taking the time to write us regarding the rate concerns. We understand how frustrating increases in bill amounts can be for our customers. To assist, there are details regarding programs and agencies that will be able to help during these hotter months and anytime financial need is expressed. After reviewing the account, there was no indication of any meter issues at the property. We did notice higher usage during hotter hours of the day. We encourage you to make use of the My Power Usage tool at www.georgia power.com. This tool will be helpful in determining what times of the day usage fluctuates most. You can also set alerts to assist with knowing when there is an increase in usage. We hope this information helps. Thank you again for sharing your concerns.

  Customer response

  07/11/2024

   
  Complaint: 21947442
  
  I am rejecting this response because: rate increases due to poor investment decision making by Georgia power is not the responsibility of their customers. We had no input on any decisions made and therefore should not be made to bear the burden. Georgia power has a monopoly in this area and needs to be dissolved if they don't have the best interest of ALL their customers at heart. 
  
  Sincerely,
  
  ***************************

  

  Business response

  07/12/2024

  ********************, we appreciate your valuable feedback. Thank you for taking the time to express your concerns that could benefit our customers moving forward.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just moved to an area where my only option is to use Georgia power. It's been connected and I went to pay my bill and I needed to create an account. The registration link they send you does not work. It gives you a 404 error page. Chat does not work. Found another chat on their website and you can only use it if you are logged in which of course I cannot do. When I tried to call there's at least a two-hour wait which I cannot do because I am working. Therefore I'm not even able to pay my bill. I can't get any help. There's no customer service and I have no clue what to do.

  

  Business response

  07/11/2024

  **************, thank you for making us aware of the recent concerns. We have attempted to reach you by phone and email to assist. Please respond at your earliest convenience so we can resolve the concerns.

  Customer response

  07/11/2024

   
  Complaint: 21944422
  
  I am rejecting this response because: Georgia Power has not once tried to contact me via telephone or email. I was finally able to create an account a different way but it should not have taken me a week and all that hassle. And now to come on here and claim that you tried to contact me is a bold-faced lie. And you tell me to contact you? How? The only number to contact Georgia Power has such a long wait time it's impossible to get through to someone unless you don't work and you have time to sit around and wait all day.
  Sincerely,
  
  ***********************

  

  Business response

  07/11/2024

  **************, 

  An email regarding the concerns was sent to *************************** on July 5th. Please check your email records to review. We apologize for the inconvenience regarding the wait time to speak with a customer care specialist. Many of our customers have more concerns during the summer months. We encourage you to use the online chat option, which is very helpful and sometimes quicker responses are received. We are grateful to know you were able to resolve your concerns. Thank you for sharing the valuable feedback. We are continuously seeking ways and opportunities to better serve our customers.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Georgia Power online system has been glitching and lately when I pay payments through debit its not posting to my account and still showing I owe a balance and when I call they says its showing where I havent paid but my money is being taken off my card and showing on my end that it went to Georgia Power

  

  Business response

  07/02/2024

  Thank you for taking the time to write us regarding your payment concerns. After reviewing the account, we noticed a payment was received on 7/1 for $55.68. There is also record of a returned payment on 7/1. This may be the reason it appeared as if a payment was not received. We notice you were able to speak with a specialist regarding the payment concerns. We apologize for any inconvenience experienced. Thank you for making us aware.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Every day we suffer with georgia power. We cannot choose any other electricity provider in our area and we have abided by keeping our air on 78 degrees. We've actually raised it to 80 degrees and we are miserable. And it has actually increased. I have a disabled people and a newborn living in my home. I have tried to dispute my bill several times. We have never seen our meter being read. We have used our major appliance use past 7pm we have exhausted every means we have and this is tiring. Weve even been cutting our air off to try to help our bill. In the winter our bill is maybe $200 that increases to past $500 in the summer months. We have no savings due to this company and they keep lying about their rates and our usage. This is a monopoly we lived in another area that had a different supplier and our bill never went past $250. No matter what we do or try it always gets worse. They say we can't dispute anything. We are stuck we need help. PLEASE!

  

  Business response

  07/01/2024

  Thank you for making us aware of the usage concerns. After reviewing the account history, we noticed the usage mentioned is in line with the usage from the previous years. We encourage you to make use of the My Power Usage tool at www.georgiapower.com. This will assist with tracking hourly, daily, and monthly usage. You will also be able to set alerts and determine what practices in the home are causing more energy to be used. Unfortunately, even if the thermostat is set to 78 or 80, it will run often due to the outside temperatures being 90 plus. We understand your frustration but believe the My Power Usage tool will be very helpful with managing usage. Thank you again for sharing your concerns and taking the time to write us.

  Customer response

  07/01/2024

   
  Complaint: 21924624
  
  I am rejecting this response because: I have done everything and anything in my power I can. I have exhausted all outlets. Your fees and increases have hurt not just myself but my neighbors as well. I have asked many times for an actual meter reading and for my meter to be assessed, all i recieve is a laugh in my face. I have begged for help since I am doing everything your company has said to do. Ive coward to you people. I'm even staying up all night to do laundry because it's "off peak" hours. 
  
  Sincerely,
  
  *************************

  

  Business response

  07/01/2024

  **************, we regret to hear you are not satisfied with the response. Usage consumption depends on a customer's level of energy efficiency practiced in the home. The best way to realize what is causing usage to fluctuate is the My Power Usage tool mentioned previously. We understand your frustration; however, the rates and fees are non-negotiable. Thank you for your valuable feedback.

  Customer response

  07/01/2024

   
  Complaint: 21924624
  
  I am rejecting this response because: they are not willing to read or assess my meter. We have never even seen the meter being read. We have done all the other assessments on our part. Now it's time for them to step up for the customer or we need a new ********************************************* supplier so we can have a choice. The rates are astronomical. And we have to live miserable in our own home. Never have i dealt with anything like this. It's absurd more people need to speak out about this or this will never change. The meter attached to my home is so old and most likely malfunctioning and they're just refusing everything. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are over charging, there is no way my usage can jump from 17 klw, to 24 klw in 24 hours when I haven't even been home, and no additional power was used

  

  Business response

  07/01/2024

  Thank you for making us aware of the concerns. The account is currently enrolled on the Prepay rate. While on this rate alerts regarding usage and payments are communicated to the contact details you chose when setting up the profile. There are also options to monitor hourly, daily, and monthly usage by navigating the My Power Usage tool at www.georgiapower.com. We hope this information helps. Thank you for taking the time to write us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩