Business ProfileforTk Elevator Corp

We ***** Corpus ******** has been in a contract with TKElevator since 1998. We have been in an email and phone exchange with several representatives of TKElevator continually since November 9, 2023 without resolution. We were told by the local office that our contract would expire in July 2025. We asked for copies of our agreement, which took some time. After reading, we had not received the standard maintenance listed in the maintenance agreement. They have sent us an invoice for ****Mar2024 for $1,102.49. We asked to terminate the contract because we hadn't received services. We then received an email from ******************* at the regional office stating that if we wanted to terminate the contract we would have to pay the monthly costs from now to 2028, because the contract auto-renewed in July 2023 for 5 years. This was stated in December. We have since tried to make contact by phone and by email to ************************* (local), *********************** (regional) and Ms. *************************** (collections). We have been told that they will look into our concern and will get us a new contract. We have yet to get any resolution. Upon review of the contracts, both the original and the renewal amendment there are multiple discrepancies in both payment amounts and terms, agreed upon maintenance, and renewal dates. As a non-profit organization we count on our contracted service providers to be fully transparent and open in their business terms. This does not appear to be the case with TKElevator. We've attached the original agreement from 2000 that lists the orginal monthly cost and also included an addendum with monthly increases of $12. This seems extremely out of line with standard business practices and after 24 years, unreasonable.