We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Elevator Service

Tk Elevator Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Complaints

This profile includes complaints for Tk Elevator Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tk Elevator Corp has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been in contract with TK Elevator for many years. In July of 2024, we had an inspection of our elevator by the City of *************. There were a few items that needed to be corrected by TK Elevator. In September of 2024 we received a copy of the inspection report with an abatement date of December 31, 2024. TK Elevator was sent a copy of the report with a request for them to service our elevator and correct the violations. After many emails and phone calls, a technician came to our office on November 11, 2024. The tech had to order some parts needed to make the repairs but to date, March 11, 2025, has never returned or called to set-up an appointment to make the repairs. Multiple emails and phone calls were made to TK Elevator but no one ever follows-up. The City of ************* in January 0f 2025 and we were fined $229.00 and given an extension to make the repairs. Unfortunately, TK Elevator has not responded to our emails or phone calls. Please be advised that their contract for 1st quarter 2025 has not been paid which they are aware. We are trying to salvage our relationship, make the necessary repairs, and deduct the fine of $229 from their current invoice. Please assist if you can. Thank you!

    • Initial Complaint

      Date:02/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The elevator was modernized last October after a year long delay.The plan was not reviewed with me.The project manager were not responsive to my calls, texts and emails.The floor was damaged and has not been repaired.The worse of all, the elevator constantly has problems.There seems to be no warranty services. I have to call for repair services under my maintenance contract.I have created so many repair ********** a matter of fact, ticket ********* is still pending after two days.This is a doctor office and the sole elevator for the second floor.I demand warranty services to fix all the problems and keep the elevator functioning as we were promised in the agreement.

      Business Response

      Date: 02/03/2025

      I have mistakenly been receiving communications that are intended for TK Elevator.  I am not with TKE.  ********** district filed a complaint earlier this year against *** and somewhere along the line, we started receiving complaints against TKE.  Please correct this error at your earliest convenience.

      ***** ******

      Superintendent, *************************;

      Customer Answer

      Date: 02/04/2025

      The complaint was sent to a wrong recipient.  It was a school district.  Please send my original complaints to TK Elevator at ********  Thank you.

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************************************, managed by ****************************, has been in contract with ****************** now known as TK Elevator for 5 years. In those 5 years the service has seriously declined leaving elderly and disabled residents stuck in their homes due to inoperable elevators at times for more then 7 weeks. The most recent issue began November 15, 2024 when the elevator in Building 7 was reported to TK as having issues and needing service. We were advise the following day that the elevator was back in service, however it went down again on November 21, 2024 at which time we were advised that the main board needed to be sent out for repair. The board was sent out for repair on or about December 4th and for weeks we contacted TK for an update on the status of the repair yet we did not receive a conclusive response until December 30th because they had two techs out on vacation and had not received a response as to when the board would be back for the repair to be completed. Once back up and running we then had to place a call on January 13, 2025 because the "repaired" board is now not working again and a new board is required. We called in overtime service for a tech who once onsite stated he could not get into the building so to our knowledge nothing was completed. The elevator is still down with many residents being stranded inside and TK is refusing to send the board out for repair and complete the repair because their contract is set to expire on February 5, 2025. We have contacted the new company because we have an obligation to a timely repair of this elevator and this repair will now be at the expense of the community since the current contract does not go into effect until February 5th. This is on top of TK canceling the already scheduled annual inspections for the community because they had sick staff a week ago who i assume they thought would still be sick in the coming week. when asked to expedite the inspections we were simply told No.

      Business Response

      Date: 02/05/2025

      I have continued to get email messages that are addressed to TK Elevator.  I am not afiliated with that company.  I filed a complaint some time back against TK Elevator and somewhere along the way, the BBB has mistaken me for TKE.  Again, your messages are continuing to go to the wrong person.  My dispute is solved and I have no other business with TK Elevator. 

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11.27-11.29.24 Left 6 messages (x2 on 3 different phone #s) trying to get our **** to respond. None responded. 12.2.24 Called "urgent elevator problem" number and finally got an answer. It wasn't an elevator problem, but when nobody ever answers or calls back from a v.m., one does what one needs to. That person connected me to my **** Ninj (**************). I only needed an answer to a question: is my elevator VOIP or Cell compatible, and if so, what's the **** number? That's all. ATT elevator phone costs $475, I need to reduce costs, made that clear to Ninj, who never answered my question, but instead launched into an upsell of their TKE system - $3000 just for the install, then a monthly fee. Did I not just say I needed to cut costs? She was going to check with our local service person and call me back. Never did. I called her again 12.4. She was "in a mtg but would call me after." Long mtg, as I'm still waiting (2030 12.5). Zero for 2 callback promises. Still waiting for a simple answer to a question that I couldn't possibly have been the first to ask. For a **** how could she not know what upgrade capabilities are available for her elevators? Just answer my question, please.

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ***** Corpus ******** has been in a contract with TKElevator since 1998. We have been in an email and phone exchange with several representatives of TKElevator continually since November 9, 2023 without resolution. We were told by the local office that our contract would expire in July 2025. We asked for copies of our agreement, which took some time. After reading, we had not received the standard maintenance listed in the maintenance agreement. They have sent us an invoice for ****Mar2024 for $1,102.49. We asked to terminate the contract because we hadn't received services. We then received an email from ******************* at the regional office stating that if we wanted to terminate the contract we would have to pay the monthly costs from now to 2028, because the contract auto-renewed in July 2023 for 5 years. This was stated in December. We have since tried to make contact by phone and by email to ************************* (local), *********************** (regional) and Ms. *************************** (collections). We have been told that they will look into our concern and will get us a new contract. We have yet to get any resolution. Upon review of the contracts, both the original and the renewal amendment there are multiple discrepancies in both payment amounts and terms, agreed upon maintenance, and renewal dates. As a non-profit organization we count on our contracted service providers to be fully transparent and open in their business terms. This does not appear to be the case with TKElevator. We've attached the original agreement from 2000 that lists the orginal monthly cost and also included an addendum with monthly increases of $12. This seems extremely out of line with standard business practices and after 24 years, unreasonable.

    • Initial Complaint

      Date:03/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TKE has failed to provide contracted services and has overcharged and double billed for services.

    • Initial Complaint

      Date:04/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** ****, Monona County signed a service agreement with ******* Elevator. ******* last serviced our elevator on November 13, 2020. Since then, ******* was bought out by TK Elevator. TK Elevator sent ** multiple bills for the service agreement, but never serviced our elevator. We were unaware that they were failing to service our elevator until August of 2022 when we received an abatement order from the ************* which threatened ** with sanctions if we did not have the annual test performed. We tried to contact TK to get them to service our elevator, but when they did not respond, we had to hire ********** Elevator to service the elevator. We sent TK a notice that we were terminating the agreement, but they never responded. TK continues to send ** bills. Interestingly, these bills do not reflect any "past due" amounts, even though we have not paid them since September of 2022. We believe TK is engaging in fraudulent business practices by collecting money for service that they never perform. We believe TK should be required to repay ** for the months we paid them and they did not provide service. This repayment totals $7,062.96. Attached are: 1. Service agreement with ******* Elevator 2. The abatement order from the state of **** 3. The termination letter we sent 4. The most recent bill from TK If you need anything additional, please contact: *************************** ********************** ************************************************* ************ *************************

    • Initial Complaint

      Date:04/07/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May ********* am writing to file a formal complaint against TKE for their failure to provide the agreed upon services as per our contract. As a paying customer who has been using the company's ********************** maintenance services for over a year, I am extremely disappointed with the lack of follow-through on their part.The agreement clearly states that two visits for checkups per year are to be carried out, yet not a single one was done over the past year. Despite making payments for the entire year, no services were provided. We only became aware of the issue when the company finally did come out and informed us that the elevator was not working. When a repairman was sent to inspect the elevator, they failed to fix it, but still gave us a bill for the service.We immediately contacted the sales representative who we signed the contract with and informed him of our situation. We requested either a credit for the year of missed services or to have the following year comped, as per the original agreement. The representative assured us that he would call us back, but we never heard back from him. We sent follow-up emails but received no response.Frustrated by the lack of response from the sales representative, we contacted the corporate office about a month later. Someone eventually called us back and we provided them with all the necessary information. They assured us that they would look into the matter, but it has been several weeks now and we have yet to hear back from them.As a paying customer, we expect better service and communication from [Company Name]. It is unacceptable that we have had to pay for services that were never provided, and it is even more disappointing that the company has failed to address our concerns.

    • Initial Complaint

      Date:03/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pacific ************** (***) went into contract with TK Elevator (TKE) on 5/17/2021 for design, manufacturing & installation of an elevator. TKE staff have been dishonest, evasive and attempted to bully *** with threats into submitting to their demands and increased costs. TKE did not inform *** that the elevator material arrived until much later and issued a change order to retroactively back charge *** for storage. To avoid storage fees, Contract allows for elevator materials to be stored onsite with a four-hour delivery charge. After two months of asking when they will deliver the materials and no response, TKE informs *** that if they deliver the material, it will be considered a mobilization, therefore it will cost us $3500 to remobilize to install the elevator. Contract states that after 10 days there is a $100/day storage fee, and if we want to store the materials onsite, there is a four-hour delivery charge. There is only a $3500 remobilization cost if they come for installation, and they have to pull off the job for any delays caused by others. *** should not have to pay any back charged storage fees when they did not notify us that materials arrived and should not have to pay remobilization cost if they deliver the materials to the jobsite.We believe TKE's *****************, Director of Operations for CA Region, directed staff to obtain more money if we want the elevator installed, knowing that we have already paid 75% of the Contract and it is a long lead item which is too late for us to get elsewhere.

      Business Response

      Date: 03/17/2023

      TKE and *** entered into contract on 6/23/21, based on contract execution, as the manufacturer and installation provider of the 4 stop hydraulic unit at the Waring Garden Apartments.  Throughout the project *** has been unable to maintain their project schedule, ready the site as detailed in the contract, or at a minimum, prepare the site for receipt of the material.  As outlined in the Material Release Form (attached) signed by ***********************, the original request was to have material on site as of June 1, 2022 and project complete by October 1, 2022.  Based on TKE's site visits and correspondence with site superintendent *****************, it was recommended that the unit be pulled from manufacturing as the site was not on schedule and the storage accrual cost would have been over $33k upon estimated site mobilization.  At that point the customer had agreed, to which TKE removed the unit from manufacturing and pushed to an October date at the customer's recommendation, while also absorbing the $5k pull back fee from manufacturing.  Upon receipt of material in October, and while also conducting multiple follow *** to assist in reading the site, the customer was notified in November (attached email) of the outstanding items as well as storage accrual based on contract and MRF terms (attached).  At no point from November to February had the customer requested early delivery based on re-mobilization cost outlined in the contract, or acknowledged the fact that the unit was accruing storage cost day over day.  Upon updating the storage cost and the local Operations Manager, ***********************, reaching out to the customer, the feedback was that they didn't feel they should be responsible to pay any storage, nor mobilization fee despite contract language as signed and agreed to by ************************  At not point did ************** take ownership of the inability to ready the site, re-familiarize himself with the contract terms, or reach out to Director of Operations ***************** to discuss.  Rather, the storage cost continued to accrue with minimal correspondence or acknowledgement under the precept that *** would not be responsible for cost.  To date the storage accrual cost is calculated at $15,295 and after receiving this complaint, ***************** reached out directly to ************** to gather understanding of the situation and negotiate a reconciliation. The mutually agreed upon settlement was that TKE absorbed 60 days of storage cost, as well as concede a portion of the storage cost, whereas *** would be responsible for $7,920 of storage delay costs.  Additionally, the site will need to be ready for installation and delivery of material, inclusive of being protected from the elements, by the week of 3/20/23 to avoid an additional storage cost.  Should either of those conditions not be met, *** acknowledges they will be responsible per the contract terms agreed to by *************** 

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's been over 2 months now that I have tried to get a TK Elevator to properly fix the elevator at ********************************************************. After dealing with the branch manager here in ******* who over a month has not returned any of my attempts to reach him, they have now put a new person in place which I was hoping will ensure that technician is going to handle reoccurring issue with the elevator (making very loud noise and makes a stop on 2nd floor on the way up). I keep having to call for the service every single week and they just come out and here is the note from the technician "Guide ************ of car we rubbing the rails adjusted lubed and returned to service". Clearly if you are doing one thing and one thing only and doesn't solve the problem; you either have technicians that are careless and just do bare minimum or you have technicians not qualified to do a job. I am not sure what happened as we did not have those issues in the past, but not being able to handle reoccurring issue for more than 2 months now is unacceptable. I need you to fix the elevator ASAP. Tenants are very concerned and scared for their safety and it needs to be addressed right away!I also have attached the conditional certificate given to us that requires couple things to be performed by TK Elevator that is dated 09/16/2022 and is yet to be taken care off.Thanks,Anes

    Tk Elevator Corp is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.