Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a notice that Mailchimp's automatic "abuse prevention system" detected that we posted prohibited content and suspended our account (see email below). I read their "Standard Terms of Service and our Acceptable Use Policy" and we definitely did not violate anything. I submitted an email to their compliance department and only received another automatic response saying we need to find another vendor (see second email below). I tried to call and was told only premium subscribers can talk to someone on the phone. I believe this is a scam, and they are trying to force us to upgrade our account to fix this issue. I cannot get a human to look into this suspension and reverse it. Hello ***************************,Our automated abuse prevention system, Omnivore, reviewed your account with the username *************************** in ******** (user ID: *********. It detected content or actions which conflict with Section 18 of our Standard Terms of Service and our Acceptable Use Policy (mailchimp.com/legal/acceptable_use).The account has been disabled. You may log in at any time to export and back up your account data (************************************************************), download reports, or close the account permanently (*********************************************************).If you have any questions or would like Mailchimp to review this decision, please reply to this email or contact us directly at **************************************** Mailchimp Hello,Our automated abuse-prevention system, Omnivore, detected account content or actions that violate our Acceptable Use Policy.*************************************************************************** In order to protect all of our users and ensure the deliverability of everyones campaigns, we have to ask that you seek a new vendor for your marketing needs.Please log in and export your account data (mailchimp.com/help/export-back-up-data).We appreciate your understanding in this matter.

  Business Response

  Date: 04/29/2024

  Hi ******,

  It looks like the notice placed on the account was reviewed by our Compliance team. They've been in further contact and it appears all is well with the account.

  Customer Answer

  Date: 04/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of spam, phishing and financial fraud for which MailChimp is partially responsible. The spam attacks on myself and members of my family assisted by MailChimp are intended to impair our ability to monitor legitimate mail sent by banks and financial institutions where the attackers are targeting for financial fraud. Please note that I have never provided my email address to MailChimp or any of its clients. I believe that MailChimp is carelessly spamming victims such as myself with hundreds of emails a day, possibly without their clients knowing about it.I am demanding that MailChimp be held accountable for their reckless business conduct. I am also demanding that a MailChimp representative contact me at my email address or phone number that I will provide to the Better Business Bureau in order for email addresses belonging to me and my family which they are targeting be removed from their list of spam targets.Below is a sample spam among hundreds of spams I have received, which shows the sender as ********************* sent to my email address. The company Incapala whose website is incalpacastores.com is among many clients of MailChimp who are sending me dozens of spam every day. I have masked my email address in the header below for security reasons. Copies of unmasked, original spam emails are available if required.from:REMATE ********* <********************>reply-to:REMATE ********* <********************>to:****************** date:Apr 12, 2024, 1:59PM subject:REMATE | 40% dto. en Chalinas, ************** de casa mailing list:274e6abd92a56b3a6f1011118mc list <274e6abd92a56b3a6f1011118.1535485.list-id.mcsv.net> Filter messages from this mailing list mailed-by:mail199.suw161.rsgsv.net signed-by:*********.com

  Business Response

  Date: 04/16/2024

  Hi *********,

  Thank you for the details. We've coordinated with our Abuse team and they let us know you have open communication with them in ticket #********. If any further help or clarification is needed, please follow up in that ticket and our team will follow up. 

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21569791
  
  I am rejecting this response because:

  In light of the multifaceted financial fraud and spam attack that my family and I have experienced, I would like to know how MailChimp obtained my email address ************************************** and why it was distributed among so many of MailChimp clients without my consent as shown below. MailChimp owes me an explanation. I never gave my email address to any of these businesses and I have been bombarded by hundreds of emails a day just from these few clients of MailChimp. There are probably other businesses who have spammed me through MailChimp and I have not managed to document their linkage to MailChimp.
  

   

  from:New *************** <************>
  reply-to:New *************** <************>
  to:**************************************
  date:Jan 31, 2024, 2:17?PM
  subject:?? New Course Available Now!
  mailing list:3e9041c1e445309666daf8652mc list <3e9041c1e445309666daf8652.231341.list-id.mcsv.net> Filter messages from this mailing list
  mailed-by:mail26.suw111.mcdlv.net
  The unsubscribe leads to  ************************************************ which belongs to MailChimp.
  
  from:***** at Artwork Archive <********************************;
  reply-to:***** at Artwork Archive <********************************;
  to:**************************************
  date:Feb 25, 2024, 8:13?AM
  subject:A question for you.
  mailing list:1146e995703c55968fcb65dd3mc list <1146e995703c55968fcb65dd3.34941.list-id.mcsv.net> Filter messages from this mailing list
  mailed-by:mail222.suw12.mcsv.net
  
  from:Church Militant <*****************************>
  reply-to:Church Militant <*****************************>
  to:**************************************
  date:Jan 31, 2024, 1:48?PM
  subject:Church Militant Daily
  mailing list:e719ceb125642d4ba546b7842mc list <e719ceb125642d4ba546b7842.126973.list-id.mcsv.net> Filter messages from this mailing list
  mailed-by:mail152.sea71.mcsv.net
  signed-by:churchmilitant.com
  
  from:REMATE ********* <*****************************>
  reply-to:REMATE ********* <*****************************>
  to:**************************************
  date:Apr 12, 2024, 1:59?PM
  subject:REMATE | 40% dto. en Chalinas, ******* & Lnea de casa
  mailing list:274e6abd92a56b3a6f1011118mc list <274e6abd92a56b3a6f1011118.1535485.list-id.mcsv.net> Filter messages from this mailing list
  mailed-by:mail199.suw161.rsgsv.net
  signed-by:*********.com
  
  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/18/2024

  Hey *********,

  We completely understand and want to address this however we can. We let our Abuse team know about the follow up questions and they've sent an updated reply in ticket #********.  

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21569791
  
  I am rejecting this response because:

   

  I have not received any communication with ticket #********. Nor have I received any other communication from MailChimp that addresses the question that I outlined last time:

   

  In light of the multifaceted financial fraud and spam attack that my family and I have experienced, I would like to know how MailChimp obtained my email address ************************************** and why it was distributed among so many of MailChimp clients without my consent as shown below. MailChimp owes me an explanation. I never gave my email address to any of these businesses and I have been bombarded by hundreds of emails a day just from these few clients of MailChimp. There are probably other businesses who have spammed me through MailChimp and I have not managed to document their linkage to MailChimp.
  
  
  from:New *************** <************>
  reply-to:New *************** <************>
  to:**************************************
  date:Jan 31, 2024, 2:17?PM
  subject:?? New Course Available Now!
  mailing list:3e9041c1e445309666daf8652mc list <3e9041c1e445309666daf8652.231341.list-id.mcsv.net> Filter messages from this mailing list
  mailed-by:mail26.suw111.mcdlv.net
  The unsubscribe leads to  ************************************************ which belongs to MailChimp.
  
  from:***** at Artwork Archive <********************************;
  reply-to:***** at Artwork Archive <********************************;
  to:**************************************
  date:Feb 25, 2024, 8:13?AM
  subject:A question for you.
  mailing list:1146e995703c55968fcb65dd3mc list <1146e995703c55968fcb65dd3.34941.list-id.mcsv.net> Filter messages from this mailing list
  mailed-by:mail222.suw12.mcsv.net
  
  from:Church Militant <*****************************>
  reply-to:Church Militant <*****************************>
  to:**************************************
  date:Jan 31, 2024, 1:48?PM
  subject:Church Militant Daily
  mailing list:e719ceb125642d4ba546b7842mc list <e719ceb125642d4ba546b7842.126973.list-id.mcsv.net> Filter messages from this mailing list
  mailed-by:mail152.sea71.mcsv.net
  signed-by:churchmilitant.com
  
  from:REMATE ********* <*****************************>
  reply-to:REMATE ********* <*****************************>
  to:**************************************
  date:Apr 12, 2024, 1:59?PM
  subject:REMATE | 40% dto. en Chalinas, ******* & Lnea de casa
  mailing list:274e6abd92a56b3a6f1011118mc list <274e6abd92a56b3a6f1011118.1535485.list-id.mcsv.net> Filter messages from this mailing list
  mailed-by:mail199.suw161.rsgsv.net
  signed-by:*********.com
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mailchimp made monthly recurring charges on my credit card. When I noticed, it was almost impossible to get in touch with their billing department (the only phone number publicly available is sales department and they would not provide me with a number for billing). When I finally was able to obtain an email, I had to provide exhaustive information and after several weeks, they agreed to halt future charges on my credit card, but would not issue a refund. I never heard of this company (which is owned by Intuit) and never signed up for any of their services.

  Business Response

  Date: 03/25/2024

  Hi *******, our Billing team will be the best to team to address this. We see you have an open ticket with our Billing team in ticket #********. We'd recommend following up directly with the ticket you have with our Billing team so they can help swiftly.

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21453578
  
  I am rejecting this response because:

  MailChimp has agreed to cease billing me monthly, but has refused to refund the amounts already charged to my credit card, and has refused to provide any evidence that I signed up for or used their services.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/02/2024

  Hi ******* - we understand the concern for sure. In ticket #******** our Billing rep went over potentials reasonings of what could have happened and next steps. At any point, you can reply to that ticket and our Billing team will be available to help.

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Mailchimp account that I no longer use and closed it on November 2, 2023. I was fraudulently billed at the end of November for services ($69). Then I was billed again in December 2023($75-price increase?), January 2024 ($75) and about to be billed again in February ($75). I have contacted their billing department by email, because they do not have a customer service telephone number, multiple times and initially received an acknowledgement email and a service ticket number. My ticket number originally was (********). But I never received follow-up after a month.I have called their sales department, the only available phone number to reach mailchimp direcly, but nobody will assist me with billing. I was told that I needed to fill out an online form which they send you. They sent it and I filled it out. That was when I got the first ticket number. There was never a response passed the acknowledgement email and ticket number.Today I received a new ticket number (********) acknowledging that they received a new billing inquiry.I have never received any follow-up regarding the fraudulent charges or billing errors or how to get get access to remove my card on file. Because I closed my account, I no longer have access to remove my debit card on file, which they keep charging. I need Mailchimp to refund the previous charges and stop charging me. Please help.

  Business Response

  Date: 02/21/2024

  Hi ****, we appreciate the details here regarding the billing for your account. We see that there's an open ticket with our billing specialist, Mate, who followed up on your last question. If there's anything else with the billing we can help with, be sure to respond to the ticket you have open for the most convenient assistance. 

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21293005
  
  I am rejecting this response because:

  MailChimp agreed to remove my credit card on file from my account that I closed 4 months earlier but they continued to charge me a monthly fee. Since I had no way to log-in or communicate with MailChimp, because the account didn't exist I continued to file customers service inquiries sine they don't have a phone number. I was not assisted until the BBB got involved. MailChimp finally reached out, but refused to refund the months of charges that they didn't provide service and told me to take it up with my credit card company to file for a chargeback against MailChimp to try and seek reimbursement. They told me it is against their policy to issue refunds.

  That is extremely poor customer service and a sad excuse to refer to an internal policy the screws over a customer for corporate greed. Suspicious how they won't respond to customer service billing issues for over a month until I contacted the BBB. Shame on MailChimp!
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/22/2024

  Hi ****, we do understand the concern and want to help where we can. Our Billing team will be best to handle this and they're available to help. At any time, you can respond to the ticket number from our Billing team and they'll follow up.

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get access to my Mailchimp account, which I used to store thousands of customer emails. I changed cellphone carriers and my phone number has changed, so I cannot receive the login code. I have spent thousands of dollars and time building my email list, and I cannot get any help from this company. they only respond by email and they have no legitimist reason to not let me get access. I have the original email, I have proof that the account is mine, but they offer no help to recover my account. I want to reach their management, but they have removed their contacts so no one can reach them

  Business Response

  Date: 01/31/2024

  Hi there! We located your ticket request with our Account Recovery team and we're making sure this is followed up with. Be on the lookout for an email from that team.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot access an account I pay for my company. This company does NOT answer phones except if you call sales. Here is all the nonsense I have went thru so far Re: [Mailchimp] Re: Mailchimp Account Log ************** ****** (********)Contact photo ToMailchimp Account RecoveryDateToday 14:59 Message Body I have been in business for 26 years and have never ever seen anything like this.***** my dude -You see I DO NOT HAVE ACCESS TO THIS FORMER EMPLOYEES CELL PHONE!!!I go to the *** authentication, asks to send a *** - well..that goes to HIS CELL PHONE Good. Grief.Has your company NEVER dealt with a customer that loses an employee or lets them go?Seem impossible. This bills my credit card. You see, I pay. I have a right to access MY ACCOUNT look at it!! The newsletter in there is *****************!If you go to www.******************* On the very homepage is my picture. ****** me and you can see I own this company.You cannot bill someone and then deny them service or you owe them a refund. For me, this would be about 6 months worth of ******** If you put it to this see -THEN I can send the *** and have your two factor authentication which I do not even want.It's my account - can't see why I cannot say I don't want it.login:************************* pw: SouthPadreIsland1!My cell is ************ Change it to my cell I have provided you the credit card your company has billed photo and my photo ID.Asked half a dozen times here no one helps I am sending this email from ************************* as you requested.***************** FOunder/Onwer *****************.com ************ cell ************ office ************************ On 2023-12-29 15:50, ***** (Mailchimp Account Recovery) wrote:***** (Mailchimp) Dec 29, 2023, 4:50PM EST Hey ****,Thanks for taking the time to submit that information to us!We've gone ahead and reset two-factor authentication on your account so you can log in. To re-enable two-factor authentication, choose the method that best suits your needs: * Set Up Two-Factor Authentication with ***: ************************ * Set Up a Two-Factor Authentication App at Login:************************ Please let us know if we can be of further assistance! ***************** Dec 29, 2023, 3:25PM EST 2nd email of pics as your email box limit too small ***************** -------- Original Message --------Subject: Re: [Mailchimp] Re: Mailchimp Account Log ******************** (11990434)Date: 2023-12-29 14:18 From: ***************** <*********************>To: Mailchimp Account Recovery <******************************************>, ********************* <*************************>***************** Principal ***************** ************* ********** CELL ************ Review Us: ******************************************* [5]On Fri, Dec 29, 2023 at 1:40PM ***** (Mailchimp Account Recovery)<******************************************> wrote:***** (Mailchimp)Dec 29, 2023, 2:40PM EST Hey ****,Thanks for taking the time to supplement that information to us!In order to move forward here, we'll just need to confirm either a recent Mailchimp billing receipt, or the last 4 digits and expiration date of the credit card currently on file for the account.As a helpful reminder, Billing receipts are emailed to the billing contact on the account, which is currently listed as *************************_ _for your account.You may check that inbox for the most recent billing receipt (not estimate!) to suffice this question or confirm the last four of the card number on file with the matching expiry date to move forward.:)We appreciate your time, and look forward to hearing back!***************** Dec 29, 2023, 2:36PM EST Name: ***************** Username: ************************* Email: ************************* Ticket: ****** Message:Cannot access my account as employee left. login ************************* and pw SouthPadre1! I do NOT have access to the cell phone for the 2x authentication for login Uploaded my ** ID and credit card used to bill (mine)IP Address: 99.107.133.249 Browser/OS: Mozilla/5.0 *********** ***** Mac OS X 10_15_7)AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 [1]Safari/537.36 COMPLIANCE CODE: ACRE Contact Us [2] Terms of Use [3] Privacy Policy [4][PK15EK-KXDL1]Links:------[1] **************** [2] **********************************************[3] **********************************************[4] ************************************************[5] ******************************************* mailchimp3.JPG Attachment(s)mailchimp3.JPG [1] ***************** Dec 29, 2023, 3:22PM EST sent already here it is again Did a better business bureau complaint as well FYI Exceedingly difficult / ridiculous service These 2 charges by the way are unauthorized on my American Express.Oh sorry. I tried to attach this information but it said "mail size exceeds mail server limit"That's your end, not mind ***************** ************ ************************* pW is SouthPadre1!Change phone number for authentication to mine ************ Attachment(s)mailchimp1.JPG [2] ***** (Mailchimp) Dec 29, 2023, 2:40PM EST Hey ****,Thanks for taking the time to supplement that information to us!In order to move forward here, we'll just need to confirm either a recent Mailchimp billing receipt, or the last 4 digits and expiration date of the credit card currently on file for the account.As a helpful reminder, Billing receipts are emailed to the billing contact on the account, which is currently listed as *************************_ _for your account.You may check that inbox for the most recent billing receipt (not estimate!) to suffice this question or confirm the last four of the card number on file with the matching expiry date to move forward. :)We appreciate your time, and look forward to hearing back! ***************** Dec 29, 2023, 2:36PM EST Message:Cannot access my account as employee left. login ************************* and pw SouthPadre1! I do NOT have access to the cell phone for the 2x authentication for login Uploaded my ** ID and credit card used to bill (mine)

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mailchimp will not give me access to an email marketing database I pay for each. month on my amex ending in ****. Their support is terrible.Emails go to someone that asks for/states 1.) We can only send correspondance to email on file ************************* CHECK - done. Have access did that Upload a photo copy of your drivers license CHECK - did that Upload a picture of credit card used CHECK - did that, not PCI compliant either AMEX wouldn't like this requirement Still - no access to account noticed 2 separate charges on my amex that I didn't even personally authorize. One charge is $63.96 on Dec 19th One charge is $27.18 on Dec 5th These charges go back months. Rep on phone just sent me links to login - well Sir I cannot logn. Been thru that Sir.

  Business Response

  Date: 01/12/2024

  Hi ****, we have your ticket number and we're making sure an appropriate member from our Support team follows up with you. 

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mailchimp charged me more than the original stated amount. When I tried to cancel, they tried charging me again for the same amount. They said the only way to cancel and get a refund is via email, they cannot handle these requests via the telephone. Nobody responded to my email claim and I have since been charged again. The total amount for the past 3 months has been $664 and I am seeking a refund for that amount.

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested that the Mailchimp account for 'The Kite String Tangle' be paused without charge on Aug 25, however Mailchimp provided initial instructions that were misleading and then didn't reply when we followed up asking for assistance.In that time (while waiting for Mailchimp customer service to assist) we have been charged the following amounts without our approval, which need to be refunded:Aug 25 $121.90 AUD Tax Invoice MC16347966 Sep 25 $62.02 AUD Tax Invoice MC16563129 Oct 25 $123.48 AUD Tax Invoice MC16783305 Nov 25 $119.61 AUD Tax Invoice MC17006633 They also sent a billing estimate of $127.62 AUD on Dec 11, suggesting they will be charging us again without approval.The company has refused our request for refunds and continue to charge each month, claiming they cannot issue a refund unless there is a 'system malfunction'. As we have repeatedly asked the charges to stop since Aug 25 and we have not used the service since, we ask your assistance in facilitating the refunds to resolve the issue.

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using mailchimp and my credit card was charged $166.53 without telling me. This was an unreasonable charge and my consent was not obtained. I contacted mailchimp but they did not address the resolution. So I have to turn to your authority to help me. I hope I can get back the amount that was unreasonably deducted. This money is very important to me and I have not eaten for days.

  Business Response

  Date: 12/13/2023

  Hi there,

  Our Billing support team reached out via email to clarify Billing and refund options. Check your inbox for a reply to ticket #********. Feel free to follow up and the team will respond.