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Business Profile

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Insight Global, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Insight Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After accepting an offer through Insight Global for a position with Verra Mobility and signing all the necessary documents, I was informed that my start date would be at the end of December. However, this date was repeatedly pushed backfirst to early January, then mid-January, and now late Januarywith no clear updates or timeline for when work will actually begin. Despite multiple assurances from both Insight Global and Verra Mobility that equipment would be sent last week, nothing has arrived. Ive received no tracking information, no follow-up, and no communication confirming the next steps.This lack of clarity has left me in professional and personal limbo. As a competitive candidate, I turned down two other offers because I believed in the vision and communication initially presented by Insight Global and Verra Mobility. Unfortunately, this has become the most unprofessional hiring experience of my career, marked by repeated delays, poor communication, and a lack of transparency.I am now seeking to escalate this matter to the leadership teams at both Insight Global and Verra Mobility, as this process has been deeply disappointing and unprofessional. My hope is that no other candidate or professional has to endure a similar experience in the future.

      Business Response

      Date: 03/05/2025

      Hello, we are deeply sorry to hear about your experience with both Insight Global and Verra Mobility. Candidate experience is a top priority for us and clearly we missed the **** with lack of communication from your Insight Global team. If you'd like to contact us directly with more details on your experience and the names of Insight Global employees you were working with, please email us at ****************************** Thank you for taking the time to share your feedback. 

    • Initial Complaint

      Date:12/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was employed by Insight Global from Oct 2020 to May 2024. For my kids insurance purpose I have contacted several times Insight Global at ****************************************** ********** (******)Senior Account Manager ************ to request form 1028 or a letter saying that I no longer work for them, but haven't received any response from them. What do I do? Please help. I need to submit this information to renew my sons health insurance.

      Business Response

      Date: 12/16/2024

      Hello, thank you for reaching out to us. We are sorry to hear about your communication issues and we are reaching out to our teams to ensure you are taken care of. We apologize for your inconvenience. If you'd like to email us directly, please reach out to us at ****************************** Thank you again for taking the time to share. 

    • Initial Complaint

      Date:12/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are a *************** that basically decided not to work with me after receiving a job offer from the company that I was sent out on an interview. They didn't like my attitude about asking for more money and decided to part ways with myself and dent the job that I was offered. **** ************** *****

      Business Response

      Date: 12/05/2024

      Hello, thank you for reaching out to **. We are sorry to hear you had a negative experience while working with Insight Global. We take complaints seriously and we'd like the chance to make it right. We are investigating this situation and will be reaching out to you soon to speak directly. Thank you again for taking the time to leave your feedback. 

    • Initial Complaint

      Date:10/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a contract for $32 an hour but was only paid $25 an hour for 4 months of work. Resulting in approximately $4,500 in lost wages.

      Business Response

      Date: 10/17/2024

      ******, thank you for reaching out and bringing this to our attention. We sincerely apologize for any confusion or inconvenience regarding your pay rate during your contract. We are committed to ensuring fair and transparent compensation for all of our employees and we take any discrepancies very seriously. 

      We are currently investigating your situation to further understand what occurred and resolve the issue as quickly as possible. Please be on the lookout for a member from our team to contact you for more information. If an error has been made, we will ensure any outstanding wages are corrected. 

      In the meantime, please feel free to reach out to us directly at ******************************************************* to discuss any further matters. Thank you!

    • Initial Complaint

      Date:09/02/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company set me up with a job that turned out to be a SCAM. I never got paid and I am still in legal dispute over pay with the company that they set me up with. On top of this, any other job I have applied with for Insight Global has been met with either rejection or being ignored completely. If one of their clients screws you over, they leave you hanging high and dry. They do not care if theyve screwed you over as long as they can falsify their metrics. Do not accept any job associated with Insight Global!

      Business Response

      Date: 09/11/2024

      Thank you for bringing your concerns to our attention. We take these matters very seriously and want to ensure that any issues are addressed promptly. We will be reaching out to you soon to discuss your experience in more detail and work towards a resolution.

    • Initial Complaint

      Date:11/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04/01/2022 this company was contracted thru ADT to install cameras on my home. After going out with the tech to show him where the cameras should be install he installed them in the incorrect area. Due to this he damaged my my home. On the 2nd attempt he came out to move the camera and did the exact same thing again. I have been going back to back with ************************* with no resolution. I have left several voice mails along with email only to have been ignored many times. It will soon be 2 years

      Business Response

      Date: 11/13/2023

      Hey! Thank you for sharing your honest feedback. We're sorry to hear about your experience with Insight Global's Client. Although the *** contractor was hired though Insight Global. *** would need to be contacted to issue a refund. Please let us know if we can assist in anyway. 

    • Initial Complaint

      Date:09/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been repeatedly harassed by insight global mutliple times over the past 3-4 years. I have clearly communicated to them, and asked them to notate that I am only interested in Software Engineering or Adjacent roles, that pay over $50/hour, or Non-software roles that pay over $75/hour. I had atleast three reps verify to me in this time frame that the notes were clearly on my account with them.Once again, on 9/18 I got yet another call from Insight Global in which they wanted to offer me an entry level Helpdesk role, that paid AT MOST, $30/hr. Incase the person reading the complaint isnt in IT, its like offering a established Dentist a residency in an ER. It is insulting in every way.Id like to see ********************** incur an F Minus rating for the duration of their time in business. They have zero respect, zero intelligence, and zero charisma

      Business Response

      Date: 09/26/2023

      Thank you for sharing your honest feedback. We're sorry to hear about your experience with Insight Global. Candidate satisfaction is a top priority for us, and we strive to make every interaction with our candidates and employees a positive one.

      Customer Answer

      Date: 09/26/2023

       
      Complaint: 20631327

      I am rejecting this response because:

      It is corporate double speak with zero accountability for the harassment I have endured

      Sincerely,

      *****************

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I intentionally remove my phone number from online resumes and you know why? Because of insight global. They call me, text me, email me, message me on LinkedIn with their jobs which I'm sure are fake or I'm over/under qualified for. My issue is I don't put my phone number on my resume yet I'm receiving calls and texts. Take me off your list right away. I'm done with this and it's harassment at this point. If someone does not list their phone number for you to contact, you DO NOT have permission to contact them there. I don't need you filling up my voicemail so legitimate companies I'm interviewing with cant contact me. Received multiple reach outs from them last week and one first thing Monday. Leave me a long you unprofessional leaches.

      Business Response

      Date: 08/24/2023

      Hey there. 

      We apologize for any inconvenience this may have caused. We will be sure to remove you from our list.  

    • Initial Complaint

      Date:05/31/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accepted a position here in March with a start date of May 8th. That start date was pushed back to June 5th due to this company failing to follow up on my background screening submitted a month prior. Now it is a week before my start date and still no resolution to the background screening issue.

      Business Response

      Date: 06/01/2023

      Hey there!

      I am escalating this and will have IG reach out immediately! 

    • Initial Complaint

      Date:02/23/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I worked as a contractorfor Insight Global betweenFeb 2022-Feb 2023. The ending of my contract was a complete nightmare. I was advised in the event thingsdidn't work out with the contractor, I would be given help with finding another assignment. My main concern was avoiding unemployment. I was assured I would be helped and put my trust in IG.Since my assignment ended in February, I initiated contact with my recruiter on 1/6 asking for next steps/provided an updated resume in hopes of being proactive to avoid a gap in employment. I was told I would receivean update on 1/9, never heard anything back so I reached out again via email Jan 19. It was not until Jan 23I heard from someone after making an extra effort and reaching out via text. I was advised of a few departmental shifts and my recruiter moving into another role, but there should have been something in place to avoid so much miscommunication. My information was given to a new recruiter to find a new assignment new as promised, but as of Feb 3, I never heard from the new recruiter. My contract end date was listed as Feb 5, at this point, I had no new job lined up and was still left in the dark about the ending of my contract. I was made aware there were also communication issues between the contractor and recruiters. I sent a mass email to everyone and finally got responses. My recruiter claims to have reached out to me the day before, but I have no record whatsoever of it and I can provide my call log info as I was anxiously waiting to hear back from someone. I also finally heard from the new recruiter 2/3 who advised me to send an email with job roles I'm interested in and we would speak again. Email sent to the new recruiter on Feb 6/follow up text on Feb 9. As of Feb 23, no response. IG ultimately has left me in a horrible situation and looking at homelessness due to overall carelessness. I feel as if I was just a number and have been used for the sake of quota. I was ignored, overlooked.

      Business Response

      Date: 03/27/2023

      Hey there!

      This behavior is unacceptable. I am so sorry you had a negative experience with Insight Global. I followed up with your recruiter and they will be giving you a call. 

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