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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 04/01/2022 this company was contracted thru ADT to install cameras on my home. After going out with the tech to show him where the cameras should be install he installed them in the incorrect area. Due to this he damaged my my home. On the 2nd attempt he came out to move the camera and did the exact same thing again. I have been going back to back with ************************* with no resolution. I have left several voice mails along with email only to have been ignored many times. It will soon be 2 years
Business response
11/13/2023
Hey! Thank you for sharing your honest feedback. We're sorry to hear about your experience with Insight Global's Client. Although the *** contractor was hired though Insight Global. *** would need to be contacted to issue a refund. Please let us know if we can assist in anyway.Initial Complaint
09/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been repeatedly harassed by insight global mutliple times over the past 3-4 years. I have clearly communicated to them, and asked them to notate that I am only interested in Software Engineering or Adjacent roles, that pay over $50/hour, or Non-software roles that pay over $75/hour. I had atleast three reps verify to me in this time frame that the notes were clearly on my account with them.Once again, on 9/18 I got yet another call from Insight Global in which they wanted to offer me an entry level Helpdesk role, that paid AT MOST, $30/hr. Incase the person reading the complaint isnt in IT, its like offering a established Dentist a residency in an ER. It is insulting in every way.Id like to see ********************** incur an F Minus rating for the duration of their time in business. They have zero respect, zero intelligence, and zero charismaBusiness response
09/26/2023
Thank you for sharing your honest feedback. We're sorry to hear about your experience with Insight Global. Candidate satisfaction is a top priority for us, and we strive to make every interaction with our candidates and employees a positive one.Customer response
09/26/2023
Complaint: 20631327
I am rejecting this response because:It is corporate double speak with zero accountability for the harassment I have endured
Sincerely,
*****************Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I intentionally remove my phone number from online resumes and you know why? Because of insight global. They call me, text me, email me, message me on LinkedIn with their jobs which I'm sure are fake or I'm over/under qualified for. My issue is I don't put my phone number on my resume yet I'm receiving calls and texts. Take me off your list right away. I'm done with this and it's harassment at this point. If someone does not list their phone number for you to contact, you DO NOT have permission to contact them there. I don't need you filling up my voicemail so legitimate companies I'm interviewing with cant contact me. Received multiple reach outs from them last week and one first thing Monday. Leave me a long you unprofessional leaches.Business response
08/24/2023
Hey there.
We apologize for any inconvenience this may have caused. We will be sure to remove you from our list.
Initial Complaint
05/31/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I accepted a position here in March with a start date of May 8th. That start date was pushed back to June 5th due to this company failing to follow up on my background screening submitted a month prior. Now it is a week before my start date and still no resolution to the background screening issue.Business response
06/01/2023
Hey there!
I am escalating this and will have IG reach out immediately!
Initial Complaint
02/23/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I worked as a contractorfor Insight Global betweenFeb 2022-Feb 2023. The ending of my contract was a complete nightmare. I was advised in the event thingsdidn't work out with the contractor, I would be given help with finding another assignment. My main concern was avoiding unemployment. I was assured I would be helped and put my trust in IG.Since my assignment ended in February, I initiated contact with my recruiter on 1/6 asking for next steps/provided an updated resume in hopes of being proactive to avoid a gap in employment. I was told I would receivean update on 1/9, never heard anything back so I reached out again via email Jan 19. It was not until Jan 23I heard from someone after making an extra effort and reaching out via text. I was advised of a few departmental shifts and my recruiter moving into another role, but there should have been something in place to avoid so much miscommunication. My information was given to a new recruiter to find a new assignment new as promised, but as of Feb 3, I never heard from the new recruiter. My contract end date was listed as Feb 5, at this point, I had no new job lined up and was still left in the dark about the ending of my contract. I was made aware there were also communication issues between the contractor and recruiters. I sent a mass email to everyone and finally got responses. My recruiter claims to have reached out to me the day before, but I have no record whatsoever of it and I can provide my call log info as I was anxiously waiting to hear back from someone. I also finally heard from the new recruiter 2/3 who advised me to send an email with job roles I'm interested in and we would speak again. Email sent to the new recruiter on Feb 6/follow up text on Feb 9. As of Feb 23, no response. IG ultimately has left me in a horrible situation and looking at homelessness due to overall carelessness. I feel as if I was just a number and have been used for the sake of quota. I was ignored, overlooked.Business response
03/27/2023
Hey there!
This behavior is unacceptable. I am so sorry you had a negative experience with Insight Global. I followed up with your recruiter and they will be giving you a call.
Initial Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Not sure what's going on either used to get tons of calls and messages and recently they've been trying to push me into jobs and then all of a sudden they said they call me by mistake and then the job was posted again by someone else then I put in an Ethics issue and then it was closed super unprofessional not sure why this company to me looks like it has a bad track record with working with people.Business response
02/21/2023
Thank you for sharing your feedback. We're sorry to hear about your experience with Insight Global. Please know that this is not how we operate, and this behavior is unacceptable. We would like to know more about your experience in detail, so we can address it as a training opportunity. Please reach out to **********************************Customer response
02/21/2023
I have responded to their message and sent them an email I am waiting on their response to see what's going to happenBusiness response
03/27/2023
Hey there. This behavior is unacceptable. We are so sorry you had a negative experience with Insight Global.Initial Complaint
08/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This agency has not paid me for two weeks of work. It's been a month since my assignment ended. They apparently sent my wages to the wrong account, which I then corrected but have yet to receive my pay.I've had many assignments with them and never had this issue before and only have one bank account. I'm not sure how the wrong account number got entered in the direct deposit info but it certainly wasn't my fault. I've always had the same bank account.I feel suspicious of this and would never recommend them to anyone.Business response
08/12/2022
HI there. Please can you have the individual reach out to ***************************** with their contact information so we can research this matter and resolve it ASAP?
With thanks
Gareth
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Customer Complaints Summary
8 total complaints in the last 3 years.
3 complaints closed in the last 12 months.