Fitness Center
Planet FitnessThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
03/14/2023
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
The card on file has not been able to be billed since November. Planet Fitness has continued to charge my account and acquiring late fees without ANY notices or bills being sent. I had no idea that these charges were acquiring. I have also moved from the area. When I contacted the club, they informed that they don't send out billing notices like every other business. This is a very shady practice. Then. when I spoke to the general manager for assistance she refused to disclose her information and hung up the phone. Very unprofessional and unethical practices.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.