Complaints

This profile includes complaints for Romanoff Renovations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Romanoff Renovations has 59 locations, listed below.

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  Romanoff Renovations

  2300 Windy Ridge Pkwy SE Ste 325 Atlanta, GA 30339-5665

• 

  Romanoff Renovations

  3123 Research Way STE 216 Carson City, NV 89706-7966

• 

  Romanoff Renovations

  3804 Cook Blvd , Suites 22 & 23 Chesapeake, VA 23323

• 

  Romanoff Renovations

  1155 E North Ave STE 108 Fresno, CA 93725-1947

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  Romanoff Renovations

  1280 Recreation Trl Redding, CA 96003-1400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2020 Romanoff Renovations put down a lock in floor over my existing floor which was glued down to the slab. There was moisture and mold and it should have been ripped up. I brought it to the workers attention and he said h*** clean it, floor over it and never have to deal with it again. Since then, they have been out tofix the problem numerous times. They came 3 days ago, took up the flooring they put down and has exposed the mold to my house and did not want to work and left my house. This is going on day 4. Please help me. This is a nothing but a danger to my families health.

  Business Response

  Date: 08/18/2022

  This customer had a pre-existing issue with their original floors. The home had a moisture reading ranging 27-60% (the acceptable range should be no more than 20%0), which is causing customer's existing hardwood ******************** underneath to buckle. Which in turn is affecting the floor above it. Romanoff has agreed to remove the installed floating floor and reinstall the vinyl as a good faith gesture, but the customer would have to remove the glued down hardwoods.  We have emailed the customer a quote for ********************** to remove the hardwoods and left multiple messages for this customer, have not heard back from them. The customer has also been given multiple options from the *** at Romanoff in an effort to resolve this issue.

  Customer Answer

  Date: 08/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased carpet from *********** They contracted the installation to Romanoff. Romanoff has made four installation appointments with us. The first appointment, they told me that the installer had a family emergency. They never called to tell me. I had to call them to find out why he never came. The second appointment they told me the installer had a swollen knee, and so he never came. The third time was our fault. My husband was waiting around for the installer and went outside for about 15 minutes. During that time the installer called and said they'd arrive in 5 minutes. My husband did not hear the phone ring nor the doorbell, if they actually did show up. The fourth time we waited until the end of the appointment time frame which was 2:00 p.m. At 2:10 p.m. I called them and asked if the installer was coming that day. They put me on hold and called the installer. He said he was working a large job and it would take another two to three hours which would have him arrive at our location by approximately 5:00 p.m. . We said that we would be okay with that. They said they would get back in touch with us that day. They never called again and the installer never showed up. They have consistently thrown us under the bus, I think because our job is very small and not worth much money to them. Unfortunately, every time I need to reschedule the installation, instead of being put to the top of the list to get our job done, we are thrown to the back of the list and have to wait another week or two just to get the installation appointment.

  Business Response

  Date: 08/01/2022

  I am so sorry to hear about the issues with the installation.  I will reach out to the local office and have the Regional Manager contact you for further follow up. It is never our intent to reschedule customers, I apologize for the inconvenience. 

  Customer Answer

  Date: 08/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a complete flooring renovation from the ********** on 5/22/2022. Romanoff renovations was supposed to complete the installation that I paid for. Instead of getting an installation date, I received a call stating they could not complete the installation due to a "marriage line." within the manufactured home. This was an issue that was discussed in depth with the estimator that ********** sent out to my home, where the installation was to occur, prior to my purchase of the renovation. The only issue that was brought up, was that I might have to waive the installation guarantee, due to there being a "marriage line" present in *********** weeks after paying the full purchase and installation price I received a phone call from ********** stating they could not complete the installation because their installer, Romanoff Renovations, would not install "LVP" over a "marriage line," in a manufactured home. Upon speaking with a very rude representative from Romanoff Renovations, I learned that not installing "LVP" over a "marriage line" had been their policy for "at least a year or two." Considering that Romanoff Renovations is the exclusive installer of flooring for the ********** in central ******, it seems extremely unlikely that the ********** was unaware of this policy for such a lengthy amount of time. I have been trying to settle this dispute with ********** for over three weeks now, with no success, however, considering that Romanoff Renovations is a key component to this dispute, I want to bring a formal complaint against Romanoff Renovations, as well.

  Business Response

  Date: 07/26/2022

  The customer was issued a full refund by ************** on 6/1. It is also my understanding that the customer was offered an additional $500 along with a signed Settlement and Release.  

  Customer Answer

  Date: 07/27/2022

   
  Complaint: 17508114
  
  I am rejecting this response because:
  I tried to contact ***** of Romanoff Renovations in regards to the supposed settlement offered by *************** He said he would return my call but never did. I have not been able to reach ********** in regards to the supposed settlement offer, either and they have not made good on their offer of settlement. 
  Sincerely,
  
  *********************

  Business Response

  Date: 08/26/2022

  Thank you for reaching out. I have contacted the ********** to follow up on your check.  The request has been submitted for approval and awaiting processing.  It is in the queue and will be mailed within **** business days.  Please contact me directly at ************************************* should you not receive it as expected.

• Initial Complaint

  Date:05/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Romanoff Renovations 3 weeks ago to a request a repair on a vinyl flooring installation they had done for me. My initial contact was a phone message. After several days I received no response so called back and was able to speak directly to a representative and requested a repair. They told me the manager was in a training and they said they would get back to me. I waited a week and never heard back. I called again and they said they would get a message to the manager. I was not getting any call back so I called again and was told they hadn't heard back from the manager and would send the a message about my request to them again. Several days have passed and I still have not heard back. I've tried twice to follow-up now in recent days and I can't even get through to a representative - my call is directed to voice message service which basically takes me back to square one of leaving a message and waiting for a response.I had made a previous request for this repair when they did a subsequent installation of carpet flooring me. They said they would take care of it on a separate visit but they did no follow up on that.This repair is long over due, my requests are routinely ignored, and I am filing the complaint because it is the only recourse to getting this repair completed.

  Business Response

  Date: 05/19/2022

  Good Afternoon ********************, thank you for reaching out.  I sincerely apologize you are struggling to reach the local office.  I am looking at your work order now and will call you shortly.  I can also be reached at *************************************