Complaints

This profile includes complaints for Go To Foods's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Go To Foods

  200 Glenridge Point Pkwy NE Ste 200 Atlanta, GA 30342-1450

• 

  Go To Foods

  5620 Glenridge Drive NE Atlanta, GA 30342

• 

  Go To Foods

  3020 Old Atlanta Rd Cumming, GA 30041-6900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a worst experience today with Auntie Anne's. Placed online pick up order for a free pretzel to celebrate national pretzel day for my son, but Auntie Anne's decided that it's too much for them to give me a free pretzel( was still charged a tax on a free pretzel somehow) and sent me an an email claiming that my order wasn't transmitted and they did it almost at the time of pick up time, it took Auntie Anne's 4 hours to find out that there was an issue with my order, unbelievable. So i was out gas, time and money with a great service I receive from Auntie Anne's

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/27, I attempted to used 6 $5 credit's awarded to me during a promotion in the month of December. They had an expiration date of 2/28, so I was trying to use them before their expiration. I went into the **** location in *************, **. I explained what I wanted to use and I was told that I could use them as long as I split the order into 2. I ordered 2 burritos and 2 stacks in order to be able to use the total $30. I was charged twice at checkout, I used Apple pay, and when I checked what I was charged when I got home, I was charged $21.40 and $16.05. The receipts said only $5 were taken off of each receipt. I called **** customer service number on 2/28 regarding the situation and spoke to a representative named ********. I didn't hear anything back so I called today and was told my refund request was denied by the store. The store stated that I was given 2 free entrees and that is not the case. I asked the representative I was speaking to, *****, if I could go higher with the corporate office regarding this and I was told there was nothing more to do. The $5 rewards I had have since expired and I never got to use them. On top of it, I still have the $37.45 charge that shouldn't have occurred in the first place.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple gift cards over the past years and have had an issue with different franchisee locations accepting my gift cards. They have mostly been small dollars and I stored them hoping to use at a different location and then they expire. I now have an active gift card I received for holidays to use at auntie Annes and have been denied use at multiple different locations and am tired of the gifter losing their money and this business not accepting my gift cards

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, To whom it may concern my husband is a frequent customer of our local ********************** Juice in town and ever since 1/14/24 the Jamba Juice application has not worked. We have informed the staff in the store, and they even told us that they have not received a single online order. I and my husband have sent in multiple feedback complaints through the Jamba website, and we have never heard back from anyone. I do know that our local store is a franchise, and your company is the franchisor owner. I would like to think that you may care if locations are losing out on sales due to technical malfunctions. We have already uninstalled and reinstalled the application and restarted our phones the issues continue to persist. I have attached two attachments to this complaint showing you what is going on. In each one you will see an error code come up on screen, then unable to get to purchase screen since unable to remove the code since we the user never added one. With the application being unusable we call in our orders over the phone to the store and pick up in person. This application looks like it is outsourced to another company since a 3% fee is added per purchase. Please fix these issues or even get rid of the app and start from scratch. My husband likes going to his Jamba Juice and all the managers know him by name, but he always is frustrated when your application does not work. Please fix the app with your IT or whoever or remove it from the app store. I would also like to make a suggestion to do better communicated with your customers when they submit feedback through the Jamba app through Medalia. We have submitted feedback complaints and have never received a response via email or phone ever. You may be short staffed to reach out to us, but this also much the customers feel that as a company you do not care what we have to say. Some customers may spend with another comparable business instead. I look forward to your reply and update.

  Business Response

  Date: 01/29/2025

  Dear ******,
   
  Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your recent experience with Jamba's app did not meet your expectations. Our company is diligently working to make sure that all of the app feedback we have received is being addressed in a quickly and timely manner. We value your business and would love the chance to make your next visit a great one!

  Jamba Customer Care 

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On today:***** The manager who identified himself as ***** was awful. I was there today to pick up a new order and a remake of an order that was inaccurate a few months ago. I spoke to the manager beforehand. I got there to pick up the order and the remake was wrong again, made with beef. I clearly told the manager by phone how to prepare it. When I told him the order was wrong he smirked and rolled his eyes before rudely telling, not asking me to pull up. At that time I told him to just forget it. I called back about 15 minutes later asking for the name of his supervisor. He told me I was being difficult and they have the right to refuse service to me. He said,You dont have to come back. Indeed I will not but I will also be filing any and all forms of complaint as this is not how paying customers deserve to be treated. Called back a few times after that before I got an answer. I got gotTaylor. While she was not rude she stated, everytime I come to the restaurant, there is a complaint and a remake. While I do often provide feedback there is certainly not a remake. She said, there is no one else to take a complaint and, We have our records too. She stated I could file any complaint I choose. She then disconnected the call.

  Business Response

  Date: 11/25/2024

  Thank you for taking the time to share your thoughts and concerns with us. Because you have been identified as a customer that consistently complains about the store's service, the store has requested that you not revisit their location. While this may not be the resolution you were seeking, it is the best possible solution for all parties involved. 

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22599373
  
  I am rejecting this response because:
  The store and its staff apparently take no responsibility for its actions. No staff especially managers should exhibit rudeness towards customers. I do not care to return, nor anyone else Ive shared my experience with. But, there does not seem to be any concern for the customer experience.

   

   store provides a forum for feedback. If they do not want it they should not seek it. Even this response shows a  complete disregard for customer service.
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/25/2024

  Thank you for taking the time to share your thoughts and concerns with us. Your feedback has been passed along to our leadership team. 

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from McAlisters on 11/12 for a BOGO 50% off that was valid for 7 days. I set a reminder for this afternoon as I was out of town and was going to pick this up for dinner tonight. When I opened my app, the offer was not in the account. I found out that McAlisters expired the coupon at 4:59AM this morning. What reasonable person calculates 7 days as 11/12/24 at 3:09PM to 11/18/24 at 4:49AM? Common sense says 7 days is a week so 7/12 to 7/19 would have been the offer period. If *********** is going to use some very non-standard way of expiring offers, just put the expiration date in the email so you don't frustrate and annoy your customers.

  Business Response

  Date: 11/20/2024

  Thank you for taking the time to share your thoughts and concerns with us. When an offer is valid for 7 days, the 7 days does include the date of issuance. Our records indicate that the offer was added to the customer's account on 11/12/24 at 9:13 AM EST, and expired on 11/18/24at 11:59 PM EST. Because the customer had the full 7 days to redeem the offer, it could not be reissued. I have also attached pictures of the offer from his rewards account. I hope this information helps. We value your business and hope to make your next visit a great one. 

  *********** Customer Care

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment with the experience I had at one of the franchise locations. On September 13, 2024 between 11:15 AM and 12:15 PM, I visited the ********************************************** location (Close to JCPennys and barbershop), and unfortunately, the quality of the food I received was beyond below the standard I have come to expect from Auntie Anne's over the years. Prior to purchasing the pretzel, I asked the young Lady if the food was hot and fresh. Unfortunately she was dishonest and the pretzel was hard, cold, and lacked the signature freshness and flavor I usually enjoy. I immediately brought this to the attention of the staff and the franchise owner (*****), hoping for a resolution. However, instead of addressing my concerns, the owner was dismissive, unhelpful and accused me of trying to Scam them. Despite my polite request for a refund, I was informed that no action would be taken, leaving me extremely dissatisfied with the service, location, and Auntie Annes Brand. I have always enjoyed Auntie Annes, and this experience was extremely disheartening. I am bringing this matter to your attention in the hope that you will investigate the issue and take appropriate action to ensure that this location upholds the quality and service standards that your brand is known for.I would greatly appreciate any steps you can take to resolve this issue and restore my confidence in Auntie Annes. I look forward to your prompt response.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2024 at 10:09 am I received an e-mail from Cinnabon for a free 16 ounce cold brew to expire on Oct 18, 2024.The email lists the location where you can go. I followed a location from the list and went to the one on ********************************************. They refused to honor the coupon and showed me a sign that they had up in the store. On Friday, October 18, I then called **************** three times and they would do nothing about it. The *** gave me an email address which I asked for so I can send him pictures and he ***eated it three times, and yet when I went to email them, it was an incorrect email address and then I could not reach anybody until Monday, October 21. When I called back, this guy could not even find an account for me, but he said there was nothing he can do and there is no corporate level number that I can call. I would like a ***lacement coupon to honor my birthday gift for the ****************************************** ******** that actually do accept the coupon so I dont go on a wild goose ******

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported this to Schlotzsky customer service several times and they told me today they cant rectify it. On July 28th Schlotzsky rewards account was deleted by Schlotzskys due to fraudulent activity on my account. Evidently someone compromised my account and placed two fraudulent food orders in ******* *****. At the time, I had approx ***** rewards points from 15+ years of loyal customer patronage. I disputed the two fraudulent charges with my bank but in no way did I request my rewards account to be deleted. Now, Schlotzskys is telling me they have no records of my rewards account an my ***** plus rewards points. I have established my rewards account and would like to get my rewards points re-instated.

  Business Response

  Date: 09/25/2024

  Thank you for taking the time to share your thoughts and concerns with us. Our records show that you requested for you account to be deleted. Once an account has been deleted, we are required to removed all previous information and points associated with the account. Unfortunately, because the account was deleted per your request, we are unable to reissue the points to the new account that you established on 9/07/24. 

• Initial Complaint

  Date:08/31/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14, I had a wonderful chat with Jamba Juice customer service ************************ to replace my BOGO giftcards with new giftcards after they had switched the system and all these fundraisers cards are bogus/useless and no longer accepted at ANY locations due to the new and updated fine print. I had scanned and emailed my BOGO giftcards and was hoping for a quick reply as they had promised. After being ghosted, I reached out on May 30, the representative also I spoke to also said they will take care of it. Again, ghosted. Tried again on June 30, same thing and ghosted. I tried again right after and the customer service number went to voice mail and I left a callback number which was never returned. Now the system goes nowhere so this company basically no longer exists. It seems that BBB is a better channel to engage Go to foods to honor their commitment on selling and pitching BOGO fundraiser cards with unsuspecting individuals. They should be reported to the *** for fraud if I'm not able to seek resolution.

  Business Response

  Date: 09/10/2024

  Thank you for taking the time to share your thoughts and concerns with us. Our records show that the customer was asked to reach out to us via phone if he needed additional assistance, after he was given specific instructions on how to add the **** cards to the app. We received no additional contact from the customer, so the case was closed as resolved. Please see attachments for further details. 

   

  Jamba

  Customer Care

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22225055
  
  I am rejecting this response because as your screens show, I have attempted to reach out to GotoFoods at least twice, however, it does appear that the system did not receive my email response to the original and Delray. see attached emails that has both communications which have my name in the subject line as requested to help with routing.  I did attempt to call back to the number in your contact and I'm happy to share my phone records if that will help trace why your phone system did not route to customer service (and also why callback did not happen). 

  I'm am happy that there is some tracking and hoping that I am able to reach a live person (in case your phone system is not routing) or someone to respond to the email I have shared here. 

  Please let me know how to best proceed. 

  
  Sincerely,
  
  ******* ***