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Find a Location

InComm Financial Services has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • InComm Financial Services

      250 Williams St NW STE M100 Atlanta, GA 30303-1032

      BBB Accredited Business
    • InComm Financial Services

      15276 E 14 Mile Rd Fraser, MI 48026

    • InComm Financial Services

      100 - 2050 Derry Rd W Mississauga, ON L5N 0B9

    • InComm Financial Services

      7025 Langer Dr Mississauga, ON L5N 0E8

    Business ProfileforInComm Financial Services

    Gift Cards
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    ITC Financial Licenses is a subsidiary of INCOMM (Interactive Communications International). All Vanilla products which include Vanilla Visa, Vanilla Visa Gift Cards, Vanilla Visa Rewards Card, One Vanilla and My Vanilla are issued by The Bancorp Group.
    The cards are distributed and serviced by ITC Financial Licenses, Inc. or IH Financial Licenses which is located in Columbus, GA.
    Correspondence concerning these products is handled by BBB Columbus. The link for ITC Financial Licenses is http://www.bbb.org/columbus-georgia/business-reviews/credit-cards-and-plans/itc-financial-licenses-inc-in-columbus-ga-4118
    TL 2/12/2015
    See all additional business information

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 321 Customer Reviews

    Customer Complaints

    1,887 complaints closed in last 3 years

    600 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1994

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Incomm is a company that partners with businesses and consumers to offer payment options and in-demand products and services.

    Products & Services

    Gift Cards

    Business Details

    This is a multi-location business.

    Find a Location

    InComm Financial Services has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • InComm Financial Services

        250 Williams St NW STE M100 Atlanta, GA 30303-1032

        BBB Accredited Business
      • InComm Financial Services

        15276 E 14 Mile Rd Fraser, MI 48026

      • InComm Financial Services

        100 - 2050 Derry Rd W Mississauga, ON L5N 0B9

      • InComm Financial Services

        7025 Langer Dr Mississauga, ON L5N 0E8

      Location of This Business
      250 Williams St NW STE M100, Atlanta, GA 30303-1032
      BBB File Opened:
      7/1/1994
      Years in Business:
      31
      Business Started:
      10/1/1992
      Business Incorporated:
      10/4/2004
      Accredited Since:
      7/1/1994
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • U S South
      • Interactive Communications Intl., Inc.
      • Fast Card
      • Incom Merchant Services
      • Ultimate Game Card
      • Master Card Gift Card
      • Global Direct Phone Card
      • Mio Pre Paid Card
      • US South Communications
      • GroupCard
      • MIO (Master Card Prepay Service)
      • MyVanilla
      • Interactive Communications International
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Brooks Smith, President/CEO
      • Mr. Scott Meyerhoff, CFO
      • Mr. Phil Graves, Executive Vice President
      • Mr. Brian Parlotto, Executive Vice President
      • Mrs. Alison Ledford, Office Manager
      • Ms. Renee Ratley, Supervisor, Business Operations
      Contact Information

      Principal

      • Mrs. Alison Ledford, Office Manager
      • Ms. Renee Ratley, Supervisor, Business Operations

      Customer Contact

      • Ms. Renee Ratley, Supervisor, Business Operations
      Additional Contact Information

      Fax Numbers

      • (866) 295-0646
        Primary Fax
      • (404) 601-1000
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      1,887 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/03/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      On 12/19/2023 I received this email: Congrats, Camella! The team at ******* Education has sent you a Reward Choice Certificate in the amount of $75.00. You can redeem your award for an **************** gift card by clicking on the link below. Please redeem this card by clicking on the link before the date below. I used the link and tried to use the **************** Gift Card to purchase an Amazon card. It did not work on Amazon. I did not see anything about using the gift card again or anything about an expiration date. I checked with the company today and they told me that the card had expired and they could not re-issue it. Copy of the response from today:(07/02/2024 03:00 PM)Hello,The open looped gift cards such as Amex and **** do have expiration dates. The gift cards that do not expired as the closed looped gift cards. These details are noted on the site upon redemption. My apologies for the inconvenience.Our company is InComm InCentives Address: ********************************************* ***** Please provide the full name of the company and the physical address of the company. I have researched the website and it is not included anywhere. Also not included is any references to expiration. (07/02/2024 02:31 PM)The card was issued on 12/21/2023. Any issues with declines would need to be reported to the number listed on the email containing your card details. Unfortunately, it would need to be researched before the card expires.***** (07/02/2024 01:26 PM)Was the company charged for the card? I tried to use it but was it would not work. (07/02/2024 01:06 PM)The reason you are unable to access the card is because it has now expired. As per the terms of the card, the fund expire when the card expires. Unfortunately, we are unable to replace it. My apologies for the inconvenience.***** (07/02/2024 10:36 AM)Please advise. I have not been able to access this card. I tried to use it on Amazon several months ago and it did not work. Thanks,

      Customer Reviews

      321 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ili H

      1 star

      06/23/2024

      Lamentablemente no puedo calificar con menos de 1 ********* porque ni eso merecen.Compr una tarjeta en enero 2024, quise utilizarla en marzo del mismo ao y no **** fondos.Revisando el saldo deca que haba sido utilizado en una gasolinera de California cuando yo vivo demasiado lejos de all y nunca he estado en ese estado.Me comuniqu para reportarlo y obtener una solucin profesional realizando el proceso por ellos indicado y despus del plazo asignado, me dicen que por falta de pruebas y documentacin, cerraron mi caso, cuando nunca fui informada de ello.Lo supe hoy que habl por telfono para dar seguimiento a mi caso, pues carecen de tica y profesionalismo.Y leyendo reseas de otros usuarios, me he dado cuenta que no he sido la nica persona estafada pues es una compaa fraudulenta y, considero que debera de retirarse *********** o, estar mucho ms ******** y auditada.Lamentable y frustrante experiencia con *** compaa ratera.

      InComm Financial Services Response

      07/03/2024

      Thank you for taking the time to share your experience with us! An update regarding your review was sent via email on July 2, 2024. We sincerely apologize for any inconvenience you may have experienced.

      Local BBB

      BBB Atlanta & NE Georgia

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