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          Health and Wellness

          Kaiser Permanente

          This business is NOT BBB Accredited.

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          12 Customer Reviews

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          • Julia E

            02/12/2025

            I dont know why Kaiser is not BB Accredited, but they dont have good doctors. They are lazy and they only care about aesthetics. The most they can do for you is give you physical therapy and prescribe you pain medication. when I need to get something done, I usually have to go to the city And visit a doctor that is not from this region. I know the city is hectic and I sometimes do not prefer to go to the city, but I go anyway because that is where i go to get the proper help. They are more inclined to listen and help patients. I only go through Kaiser because I need allergy shots and it is already covered through my husbands insurance. I dont really get the same experience through ******** all that much. I would say ******** slightly better but ******** does not know how to prescribe the right medication. I have to use a universal healthcare that allows me to go to any doctor. I have breathing issues and I have severe allergies. I also have fibromyalgia and constant migraines so Im going to have to keep up with my medical things.

            Kaiser Permanente Response

            02/17/2025

            Good afternoon -Thank you for sharing the members' concerns. I have contacted the member directly to address the concerns.

          • Summerian G

            01/13/2025

            Recently I called and made an appointment for an injection. ****** refused to honor the appointment. The person who made the appointment failed to make the actually appointment . I request this appointment on the 8th because there were no availability on my off days. I waited in pain from the 8 to the 13 with no complaints. So today on the 13 I was told there was no appointment made. Although they have recorded and recording of the call.I requested multiple time for them to review the call and honor the appointment but they did nothing. They told i could drive over an hour away to an urgent care , or wait another week. Im very disappointed and i would advise other to not make the mistake I made by choosing this insurance twice. I really blame myself for choosing them because I should have let the past incident be a predictor of their current actions.

            Kaiser Permanente Response

            01/15/2025

            Thank you for your review and feedback. We will outreach to the customer/member directly in response to their concerns.

          • Sharon G

            09/24/2024

            I read the below reviews and my experiences were totally opposite. My doctor, Dr **** is awesome.I'm aways notified of check *** that I should be scheduling. Very quick and available appointments dates. I love that ALL my ** notes and test results are in one place for me and other doctors to review. I can get lab work done at ANY Kaiser facility 7 days of the week. **************** is available 24/7 and not a answering service. *************** is available anytime. Kaiser provides me with all my "wishlist" items for my medical care!

            Kaiser Permanente Response

            09/26/2024

            Hello Ms. ************************************ is pleased to hear of your satisfaction. Thank you for taking the time to share with us your positive experience.

          • ALLYSON S

            08/31/2024

            Kaiser Permanente is not permitting its insured to be vaccinated outside of its facilities. In turn, Kaiser P. does not give this vaccine on Saturdays when its convenient for many families. What are we to do, KP? What?? I guess many won't be vaccinated this cycle...

            Kaiser Permanente Response

            09/03/2024

            This members concern will be triaged and assigned to a case processor from Kaiser Permanente Georgia and will will outreach and respond to the members concerns directly.Kaiser Permanente Member Relations Operations Manager

          • Colton F

            08/30/2024

            Websites constantly down. Been waiting a week for test results, still don't know what I have. First they prescribed me nothing, then they give me steroids that make me feel better for a day and now I'm back to feeling worse than before. They need to be shut down entirely. Each person working there is the definition of "I'm only here for my paycheck." This is my first and last year using kaiser, and I will make it my mission to spread awareness about their horrible company and services until I'm either long gone or they have been shut down permanently. I see I'm not the only one with complaints either, which doesn't surprise me. How have these people been able to stay in business this long??

            Kaiser Permanente Response

            09/03/2024

            This members concern has been reviewed and triaged to the Kaiser Permanente ******************************** and we will outreach to the member directly regarding their concerns.KP Member Relations Operations Manager

          • Nan H

            06/06/2024

            Live in ******* then you have to drive 30 to 50 minutes to get X-rays any testing and any Specialists. Same with ******** Care is not about the whole person but one part, one issue at a time. Horrible way to do medical services.

            Kaiser Permanente Response

            06/10/2024

            Thank you for your customer review.  We will review and outreach the member directly.

          • Dawn M

            03/27/2024

            If it were possible to leave a zero star rating, I would. Most disgusting, unprofessional, and unethical practice of medical attention. In three months, I was lied to, spoken to by a Dr in a manor no one should experience. I had to tell the doctors what and when tests and medications should have been ordered as I was scheduled for surgery. Five different times scheduled with the wrong Drs. Not one Dr who works with all the other Drs agree on anything. When I filed formal complaints (with major reasonings) Im asked if I want mental health help to get me through the trauma their Drs and techs caused! I took my children off KP and will spend my day searching for a new insurance company. I know ** thinks ** just going to go away, but you are wrong! No one should feel like they are on an episode of punked when seeking medical attention.

            Kaiser Permanente Response

            04/05/2024

            We are investigating the concerns raised by the member, and the appropriate team(s)will work with the member directly to resolve her concerns. The concerns raised through this channel include the members protected health information (PHI),thus, details on the outcome cannot be provided on this platform.

          • LA J

            03/08/2024

            DO NOT GET KAISER PERMANENTE INSURANCE EVER. Absolute worst patient service. Must go through main call center for everything. Some representatives nice & helpful; many others rude & condescending. 3 days ago had bad accident. Immediately went to 3 hospital ERs. 1st the one nearest home 45-minutes away, 2nd Kaiser ************* 90- minutes from my home, not a full-fledged ER, a glorified ************ 3rd a well-respected hospital, affiliated with Kaiser. I was examined & told I require surgery within 5 days. All together, took 14 hours & 300 miles driving. Luckily, wife was home when accident occurred. Scheduled appointment for today with Kaiser Ortho PA-C, which was cancelled this morning, as she called out sick. Must only have one at this location. Next closest Kaiser location to me is 3 hours away, 6-hour round trip. Next available appointment March 26, 20 days after accident. Cant call any doctor or department directly, must leave messages thru call center reps, who say call will be returned within 72 hours. Injury occurred 3 days ago, 72 hours = 3 more days, 1 day after required surgery date & thats to speak with someone, not to have an appointment or schedule surgery. Found an out-of-Kaiser specialist at top hospital, where Kaiser surgeons operate, who can see me Monday, 3 more days but cant without Kaiser referral. Called Kaiser again, 5th time today, over total of 7 hours. Requested a referral. Was told theyd send the message but it takes 7 to 10 days for a Board Review. A person could have permanent damage or die before being seen & taken care of by Kaiser. Why pay astronomical prices for coverage to get none. Id be better off having no insurance. I dont know what to do. Im scared, angry & worried that I am going to be forever damaged, unable to use my dominant right hand, ************ Please dont get Kaiser. If you have Kaiser, cancel & purchase insurance that will actually cover you, especially in emergency situations.

          • Brian B

            03/04/2024

            I would love to give this company a zero or negative number but I can't this place is a rip off to the customers, I just recently took my wife to our primary ********** my copay and thought I was good. I then get an email from them that they have put me on a ******* plan because I have not payed my bill. Because my wife was sick I had to pay the copay and the Dr **** because they now make you reach a max ******* before they cover you.Wow what a racket

          • Zad D

            08/29/2023

            I would like to give this company a zero star but unfortunately that's not possible. I am a member and I will remain a member, only because I love my primary doctor. Otherwise, their customer service department is an absolute joke. Top to bottom. They contract with third rate companies to provide services and that brings them to a third level company. The greed that this company has so they don't have to change their vendors is absolutely pathetic. The "don't care" customer service attitude is a colossal failure but any company standard. Stay away from this company at all cost.

          Customer Review Rating

          1.33/5

          Average of 12 Customer Reviews

          Contact Information

          PO Box 403055

          Atlanta, GA 30384-3055

          BBB Rating & Accreditation

          F

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