Business Profile

Home Builders

Pulte Group

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

569 total complaints in the last 3 years.
160 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau (BBB) Team,I am filing a complaint against Pulte Group regarding defective carpet installation in my Brand new home. Within one to two weeks of moving in, the carpet across both floors began bubbling and making noises. An installed inspector confirmed the entire house is having issues , but Pulte later insisted on replacing only the carpet pad not carpet.During replacement, workers mishandled the carpet, causing visible damage (10-20%) and potential internal degradation. Despite photo evidence, Pulte representatives denied any damage and refused to replace the carpet.This ongoing issue has caused major inconvenience:We had to delay furniture deliveries because heavy items would make future repairs ************ family has been sleeping on the floor for weeks.Ive spent countless hours coordinating with Pulte and rescheduling deliveries.I continue to make mortgage payments on a home I cannot fully use.The stress of dealing with this issue has significantly impacted our daily lives.Resolution Requested 1.Full replacement of carpet and pad as initially recommended.2.Compensation for financial and emotional distress due to delays and inability to use my home.3.Escalation to Pultes senior leadership, including the CEO, to address these concerns ************** Consideration If Pulte fails to resolve this fairly, I will pursue legal action for breach of quality standards and customer neglect. I request ********************* assistance in holding Pulte accountable.I have photo evidence supporting my claims and can provide it upon request. I look forward to your swift ************* Regards,********* ********* ************************************************************************ Email: ***************************** Phone: ***************
Business Response
Date: 04/03/2025
Greetings-
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.

I will be contacting the ********** division leadership now. The leadership team will evaluate your concerns and have the appropriate person follow up with you asap.

For your convenience, please use the local Central TX team contact information below to address your home concerns.
************************************************************************
***************

Have a good day.
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Pulte Homes due to their denial of a valid warranty claim under their 5-year water intrusion warranty. My home, built by Pulte, has suffered water damage in the shower wall due to missing or improperly installed barrier stripping at the base of the shower frame, as confirmed by a third-party plumber who inspected and evaluated the issue.A Pulte customer care specialist visited my home, conducted an initial assessment, and arranged for a third-party plumbing company to inspect the issue. On March 13th, the plumber completed his assessment and determined that the water infiltration was caused by an improperly fitted seal strip at the bottom of the shower frame. This is a structural issue related to the original installation, not a maintenance issue such as caulking deterioration. The improperly installed seal strip allowed water to leak over time, leading to damage that should be covered under Pultes 5-year warranty for water intrusion.1. Warranty Coverage Terms According to Pultes National Warranty Book, Section 24.4 (Plumbing Leaks), the builder warrants repairs for water leaks in supply lines, drain lines, piping, faucets, bathtubs, or showers that cause damage to the home for five years. My case falls under this provision, yet Pulte has refused to honor their warranty.2. Attempts to Resolve the Issue I have contacted Pultes warranty representative multiple times, but they continue to deny coverage based on incorrect information regarding the cause of the damage.I have requested a reconsideration based on the plumbers findings, but my request has been dismissed.3. Desired Resolution - I request that Pulte Homes:Honor their 5-year warranty and cover the necessary repairs for the water damage caused by the improperly installed shower frame.- Provide a written explanation if they continue to deny coverage, citing the exact warranty provision that excludes this issue.
Business Response
Date: 03/27/2025
Greetings-
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.

I will be contacting the Pulte, Central FL division leadership now. The leadership team will evaluate your concerns and have the appropriate person follow up with you asap.

For your convenience, please use the local Central ******* contact information below to address your home concerns.
**************************************************************************
*************
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm simply asking Pulte to please let me know where they source exterior shutters for their homes so I can buy new exterior shutters for our Pulte home. Pulte is building new homes in ********* in a community called ********* less than a mile from our home and the shutters are very similar to ours. I stopped by the Pulte sales office at ********* a couple weeks ago and asked the sales *** if she could please ask the construction manager to let me know where the shutters are sourced, but I never received a call. I also called Pulte and they said our home wasn't in their database any longer so they couldn't help me. We are very disappointed that Pulte hasn't been able to help us with a simple request, especially since we have have been customers since 2004.
Business Response
Date: 03/19/2025
Dear BBB-

Thank you for informing us of this customer contact. Based on the date the customer advised, our records are no longer available to verify. Pulte's records are retained for 10 years. At this time, a representative has reached out to this customer to provide guidance if applicable.
Sincerely,
Pulte Customer Care
*********************************************
************
Customer Answer
Date: 03/19/2025

Complaint: 23067508

I am rejecting this response because: The response isn't true. Nobody from Pulte has reached out to me and let me know how the shutters for the homes being built in ********* are being sourced.

Sincerely,

******* ******
Business Response
Date: 03/28/2025
Dear BBB-
This customer has been contacted to discuss their request.
Sincerely,
Arizona Customer Care
*********************************************
Customer Answer
Date: 03/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We closed on our new build house in fall of 2020. Since then numerous people have had issues with cracks in their siding and have had them replaced. Our started cracking as well. When the issue was brought to Pulte we were advised to contact the siding manufacturer, *****, to file a claim. Claim was denied stating this was installation issue. Pulte will not hold their sub contractor accountable and require them to replace the faulty siding. Even though this is a known issue with both the siding quality and the installation issues.
Business Response
Date: 03/17/2025
Division Manager of ************* emailed homeowner to schedule a home visit to review siding concerns. This will assist with resubmitting a claim to Allura. Siding is only covered for 2 years under the Pulte National Warranty.
Initial Complaint
Date:03/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently purchased a house from Pulte Homes and paid extra for a range with smart features. Noted on my one-year inspection Pulte had installed a regular range, not one with smart features. Pulte claims this substitution was allowed under their "change in material clause". However, they failed to provide the capability, not material, they charged extra for--in essence, they charged me for a feature I did not receive and are keeping the upcharge. A neighbor also had this issue and Pulte replaced their oven with a smart oven.
Business Response
Date: 03/10/2025
Customer signed and acknowledged that appliance model #s are subject to change. This is not uncommon for a builder to substitute an appliance due to manufacturer availability or changes. The complainant included change order #3 to the BBB which indicates this possibility for change. I've attached the change order # 4 which shows the model number of the oven the customer was receiving. This is the same model as is currently installed. This change order supersedes any preceding change orders. Customer is ineligible for refund or credit.
Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are the original owners of our home 9 year old home . Yesterday the wall cabinet fell off the wall in our office off the kitchen. It fell on the desk chair of which the leg of the chair went through the wall. The cabinet is damaged and needs to be replaced and all damaged repaired . This should never have happened. After investigating I noticed that the installer used only three screws to secure a 50+ lb wooden cabinet to the wall above the desk . The top two screws were placed in the top ****** above the cabinet. One was in the middle and one was far right . The third s**** was inside the cabinet lower right . The cabinets backing is made of particle board . The cabinet should never of fallen if it were installed correctly. I contacted Pulte their response was it is out of warranty. My argument is it was never installed correctly and if it were it would never have failed . My request is they replace the cabinet and repair the damage . Should I be concerned that all my cabinets that they installed be ready to fall off the wall .
Business Response
Date: 03/10/2025
Good evening,

My name is ********, and I am the Division Manager of ************* for **********************: *************. I have been assigned to review your BBB complaint and evaluate whether our position was justified.
After carefully reviewing your communications, as well as our warranty coverage, I wanted to take a moment to personally address your concerns. Your cabinet request falls under the one-year coverage period of our Limited Warranty, which was provided to you at closing. This warranty covers materials and workmanship for one year from the date of closing.
Based on our records, your home closed on June 15, 2016, which means it is currently 7 years and 8 months beyond the warranty period. Additionally, since the cabinet remained securely installed for over eight years, there is no indication of a workmanship defect. While it is possible that a component of the cabinet may have failed, such failures due to age are not covered under our warranty.
To assist you further, I am attaching a link to ************ manufacturer warranty page ********* Information for Cabinets - Aristokraft). I encourage you to reach out to them directly, as they may be able to provide additional support regarding their product warranty.

I also want to acknowledge your frustration and assure you that we take all homeowner concerns seriously. I understand your disappointment regarding this situation, and while our warranty coverage does not extend to this issue, (due to the age of the home) I would be happy to visit your home if you feel it would be helpful. Additionally, if you have any further questions or concerns, please dont hesitate to reach out to me directly at **************.

Thank you for taking the time to share your concerns, and I appreciate the opportunity to clarify our warranty coverage while providing you with additional resources.
Customer Answer
Date: 03/11/2025

Complaint: 23025463

I am rejecting this response because: Please attached responses and pictured evidence
.

Sincerely,

****** *********
Business Response
Date: 03/14/2025
In my prior response, I informed the customer that their cabinet request falls under the one-year coverage period of our Limited Warranty, which was provided to them at closing. This warranty covers materials and workmanship for one year from the date of closing.
Based on our records, this customers home closed on June 15, 2016, which means it is currently 7 years and 8 months beyond the warranty period. Additionally, since the cabinet remained securely installed for over eight years, there is no indication of a workmanship defect. While it is possible that a component of the cabinet may have failed, such failures due to age are not covered under our warranty.
While this request remains denied, I have agreed to meet with the customer in person on 3/20/25 between *****.
Customer Answer
Date: 03/17/2025

Complaint: 23025463

I am rejecting this response because:
Warranties cover products that are built and installed correctly according to the manufacturers specifications the product in question was improperly installed and therefore failed . This unusual circumstance supersedes any and all warranty. The bbb was forwarded pictures . I am meeting with Pulte Thursday the 20th of march 2025 at my home 300 esher ct ************ S C between 1-3 pm . I am optimistic.that once they can see what happened up close they will have to agree that the cabinet was properly installed and could have caused personal injury and much more property damage . Everyone was very fortunate.
Sincerely,

****** *********
Initial Complaint
Date:03/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 2024 my downstairs was not getting heat. The only place in my home that was getting heat was my master bedroom closet. I also saw my electric bill was 3x what it normally would have been, and my meter was erroring out it was so over worked. I contacted a service request and highlands heating came out to inspect. The technician notified me that the fan motor was out and the trunk leading the air to the vents had FALLEN off the unit which resulted in the hot air being trapped in the attic. He was able to fix the trunk that same day but the motor fix would be a week out. When he came to replace the motor the same tech notified me that he had been out to my property in March for the same issue (and his boss verified that). This is a reoccurring issue that happened resulting in a LARGE bill that I had to pay. I contacted pulte for reimbursement for the overage of usage part of the bill and the customer care manager of TN told me at least you had heat sorry we dont reimburse utility bills its company policy Pulte is directly responsible for me having to pay ******** for a bill I would normally only pay ******
Business Response
Date: 03/17/2025
We waited two weeks for the homeowner to provide her last three electric bills, which she submitted yesterday. I am now working on reimbursing her for the high electric bills caused by our HVAC vendor.
Initial Complaint
Date:02/26/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We entered into an agreement to purchase a new build home from Pulte Homes in **********, ***The *** offered a price. We did not make an offer, we did not counter the home price provided. We accepted the home price, signed purchase agreement and paid ****** money. Two weeks later when we check on the progress of the house, the same *** told use via text that the district president was pushing a counter offer increasing the price by $13k. NOTE... we never made an offer. Pulte told us the amount of the house, we unconditionally accepted and paid ******* money. The after agreement "counter offer" is predatory. What are you countering? You own offer? Our choices as directed by Pulte was accept the increase or cancel the purchase agreement.We have filed with TX Attorney General. So... breach, bullying, false offering, bait and switch. When speaking with others in the new subdivision apparently this happens lot. And... they are still holding our ******* money... and not answering text, email or calls. Goal... honor the agreement.
Business Response
Date: 02/28/2025
Understand from our sales team that we have reached a mutual agreement with the customer as of 2/28.
Thanks,
****
Customer Answer
Date: 03/03/2025

Better Business Bureau:

Although this settlement did not address the original agreed price and did increase the price of the house by an additional $4400.00 including the removal of the blinds in the house to get down to this level it is a settlement.
It is important to note that a settlement was never the intent. Performance of the agreement of the contract at the agreed price that we entered in to in good faith was. Therefore, a conditional satisfaction would be more appropriate. As stated we still had to pay more and get less to be able to come to this agreement.

Sincerely,

**** ******
Initial Complaint
Date:02/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a home from Pulte and moved in 2021. We've paid $470k for a brand new home and the issues just never stopped. We got an inexperienced project manager who was only hired because his mom worked for Pulte...should have been a massive red flag. I was assured the issues of the shaking floor would be resolved by the time the home was done. Home construction completed and the shaking floor persisted. Even when kids walk across the floor from one end of the living room to the other, the whole living room island shakes, you can feel it from one end of the room to the other. I've advised this is a safety concern because as time as gone on, you can feel dips in the floor from the lack of support. They constantly deflect saying we need to add support in the basement - WELL WHY didn't PULTE do that from the start? If this was an issue if support, they should have done that when the home was built. I've talked to the project multiple times, who has since left, talked to his replacement, who also left, and have opened up multiple service requests to just constantly be ignored. At this point even the 2nd floor, which is carpet, squeaks and creeks more than ever, you can hear constant shaking from the 2nd floor and 1st floor, even just kids walking around. It's time they stop talking and fix these issues under warranty and hold their vendors responsible for their poor quality work.
Business Response
Date: 03/06/2025
2/20/25: DMCC spoke to homeowner about his concerns. Will follow up with an onsite meeting to review his flooring concerns. Homeowner agreed to send email communication to DMCC pertaining to floor concern from prior to closing. *** declined his request on 9/23 due to his home being outside the 2-year workmanship warranty.
2/24/25: ************* team will meet with HO on 3/11 to have a final review.
Customer Answer
Date: 03/08/2025

Complaint: 22964887

I am rejecting this response because: They have yet to actually come onsite and assess the issue. I have also provided them years of emails, within which the home was under warranty and they continued to drag out actually ***airing anything within that time frame. Emails were sent to the Pulte *** who reached out, ********************************************************************************.

Sincerely,

******* *****
Initial Complaint
Date:02/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed a $25,000 deposit on a home to be built in *********, **. The deposit was placed a week ago. Upon learning of some medical issues, we are not able to complete the purchase. We were informed that permits were pulled and we will not get are deposit back. We have called numerous people and were told we will not be receiving our deposit back.
Business Response
Date: 02/27/2025
Buyers had a legal and binding contract with Pulte Homes that did not allow for a change of mind clause. Contractually the ******* money was nonrefundable. I did speak to Mrs. ****** and made an exception to give them a portion of the ******* money back. We deducted costs that Pulte Homes incurred due to the buyer not fulfilling their obligation. Buyer was pleased with the outcome, and everything is closed at this point.

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Pulte Group is NOT a BBB Accredited Business.