Complaints

• Initial Complaint

  02/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  After closing on a new $1.2M Pulte home in August, I was told at closing that the cement walkway and pavers would be replaced when the Pulte team was doing their walkway and driveway repairs for this final set of homes. The cement walkway was was made acceptable after 2 cleaning attempts, but the cleaning contractor said the paver situation was due to a "bad batch" of pavers and that even the strong solution he had would not fix the discoloration / stain for the lower area of my new driveway. The problem is not a paver color variation, the top right half of the driveway looks normal (with color variation), while the lower half is clearly discolored pavers. The pavers on the walkway and the front door have paint overspray from when the house was painted and I was told numerous times these would all be replaced. These are bad pavers, and they need to be replaced after 2 repair/cleaning attempts.After all of these attempts to resolve this amicably, it's clear I will be required to elevate this for resolution.I have a timeline of events since closing on this new home in August 2024 that can be provided. I have tried numerous Pulte escalations, and their "Customer Satisfaction Guarantee" is clearly a questionable process. No results, after telling me that this would be repaired or replaced since closing day. And I have had to chase them constantly for any responses.

  Business response

  02/07/2025

  The builder will be replacing the driveway in full with inclusion of the walkway leading to the front door. Local installation vendor is currently working with the manufacturer to acquire the needed material with expectations of the work to commence in the coming weeks. Homeowner will be notified as to when the replacement will take place to plan appropriately. Homeowner has been informed of the this course of action. 

  Customer response

  02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  01/23/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have bought this property from Pulte in a gated community, Talinn at ************ Builder forced us to move in Dec 2024 else they will cancel with contract and forfeit our booking amount although the construction time at the booking was 9-12 months and we were anticipating Feb/Mar 2025 move-in ******* fear of losing our booking amount we moved in with City of Phoenix still had not established Water Meter.We had following issues and occupied the house without basic amenities 1. Water Meter not installed properly- Initiated water meter sequencing post- move into the home 2. ******* services cannot be started until water services are established- ******************* ISSUES 3. Poor construction quality 4.Electrical Issues in multiple rooms Extremely disappointing experience. Looking for builder to pay compensation for all this incovenience

  Business response

  01/28/2025

  Dear BBB-

  Thank you for making us aware of this customer complaint.  Part of our building process is to notify our customers of a ******* closing window.  The construction manager provided to the customer on ****** a closing window of November/December. Furthermore, the water meter was installed at the time of closing, however the city had internal account issues which in turn delayed the trash service. When the customer notified ********************** of the issue, we contacted the city to sort out the issue immediately.

  Our records indicate the electrical company was scheduled for January 17th, 2025, to address any warrantable issues. Additionally, while the microwave latch did break about a week after closing, our team immediately located a replacement and swapped out the unit the following day. 

   Our promise to our valued customer is to address and repair/replace any warrantable items needed upon the close of the home. Our records indicated both items have been repaired/replaced or scheduled to be addressed. Should there be any discrepancy or if further assistance is needed, the customer should contact our ************************** at ************ or ******************************************************** for further assistance.

  Respectfully, 

   Customer Care Department

  Pulte Group - Arizona Division

   

• Initial Complaint

  01/21/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have filed multiple complaints about my flooring buckling and peeling since I purchased my home. I have been told no multiple times, including at the first complaints less than 6 months after I moved in, by a Pulte representative when I inquired about getting this handled. Finally, 3 years later, they agree to replace the flooring but not cover the labor. During the same time period, many of my neighbors in southstone are getting their flooring and labor replaced by Pulte/**** free of charge. There is no excuse for a brand new home having issues to this as extent and definitely no reason for your warranty department to constantly default to no without doing any homework or follow up.

  Business response

  01/22/2025

  Pulte is committed to providing excellent customer service to our homeowners.  This includes a commitment to uphold the Performance Standards of the limited warranty that is provided with each closed home.  For this homeowner, there have been numerous communications made regarding the flooring concern.  To the extent that the flooring manufacturer has conducted a third party inspection which yielded no need to replace the full floor.  This conclusion was in part due to the third party inspector noting that the areas of concern with the floor appeared to be related to topical damage from the homeowner's actions.  One other result of the third party inspection showed that 6-7 boards needed to be replaced due to a different reason.  The flooring color was no longer available so the homeowner was given the option of a full floor replacement, material only, of a color they choose.  The homeowner declined that offer.  So until the homeowner chooses to proceed with the offer from the manufacturer, no further action can be taken,  Furthermore, this is a manufacturer of the flooring dispute, not one over the Pulte warranty for the home.  

• Initial Complaint

  01/15/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a home last November with this company. The house has a warranty of one year. Around August 2024, I submitted a list of repairs and defects. They corrected a couple of them, but left the more expensive items. I am especially concerned about an electrical issue, (it has a defective electrical panel). The end of the kitchen cabinet is cracked and the front door has swollen spots in addition to some smaller items.

  Business response

  01/17/2025

  Good afternoon *****,

  Please accept our apology for not getting your warrantable items complete and also please accept our apology for giving the impression that we will not fulfill our warranty obligations. I know one of our customer care managers, ***** ****** has reached out to you. Please note ***** is following our company process and will need some additional information, including pictures. We use pictures to determine what the scope of work will entail and what vendors will be necessary to provide the proper repair. I will have ***** follow up again next week, please allow him the opportunity to collect the necessary information so we can properly perform warranty repairs.

  In addition, I have found notes in our system that provide some information on work that has been completed as well as a list of outstanding work. I am including that here for your review.

  Repairs COMPLETED>
  
  #1 -The split in the grouting in the corner of the master bathroom shower disappeared. I assume it was due to the house settling.
  #7-The can light in the in the upstairs bathroom was replaced by ******** Electric.
  #**-The speed on the master bathroom fan was adjusted by American Air.
  #**-The ******** electrician explained that the extra switches in some rooms were for overhead lights or fans that I haven't installed yet.
  #**- The sidewalk trees were replaced.
  The garage door was making very loud noises when opened. A technician from the garage door company oiled it, which eliminated the problem.
  
  Repair that were incomplete or still an issue:
  
  1-There are "Bubbles" on the front door. A large one on the bottom and two smaller ones on the left side. I initially thought they were paint blisters,
     but they are solid.
  2.- There is a large bubble in the siding on the South side of the house.
  3.-The upstairs bathroom (where the toilet and tub are located) is dark. The ******** electrician said the house plans call for a fan with a light there. 
      There is only a fan.
  4.-Stippling fell off rusted nails in two small spots on the upstairs hallway ceiling.
  5.-The range hood makes a loud annoying noise. The Whirlpool repairman said the hinges on the vent outlet need to be oiled.
  6.-A cabinet and drawer front need to be replaced because of chips. The chips were there when I moved in. I thought they could be touched up with paint, but was
      told instead of paint there is some kind of factory finish.  Also,one of the drawers does not fit properly.
  7.-The smoke detectors have gone off twice now with a false alarm at 3 AM. As soon as I open the bedroom door, they shut down. There must be a defective detector or a wiring problem. 
  8.-the small stairs down from the covered patio that are pulling loose from the building.

   

  Thank you,

  **** ********

  H323034383034383**530H Manager Customer Care

  Columbus **********************

  ****************************************************************************** 

  Customer response

  01/17/2025

   
  Complaint: 22816427
  
  I am rejecting this response because:Four of the most expensive items have been left off -the defective electric panel , the cracked end of the cabinet which needs to be replaced, The swelling in the front door, the swelling in one spot of the siding. there are also more small things like one window only opens 3 inches,etc.

  I have already sent Pulte the pictures they have requested a long time ago,except for the back steps. I wrote ***** ****** that I would again send him the pictures if he would send me a cell number I could text them to.

  At this point, nothing has changed. There is a deadline of 90 days after closing for me to be able to file for arbitration, so I have to move forward on this.
  
  Sincerely,
  
  ***** ******

  Business response

  01/20/2025

  Good morning *****,

  Thank you for the additional information and please know we are not trying to make this process difficult just want and need to gather all the relevant information. Unfortunately, ***** *. that you had been working with has gone on a leave of absence and we are unable to connect with him to gather any additional info and we only have the information ***** put into our system.

  We will document the additional repair areas you mention in your rebuttal. You can text pictures to ************. Once we receive the pictures ***** will gather all information add it to our system under your home profile and work on sending work orders to our vendors. ***** will connect with you once the additional information is received and work with your schedule and our vendors schedule to set up repair dates (please note our division office is closed today 1/20/2025).

  I have full confidence we will be able to resolve your home warranty repair concerns, however I did want to provide you with additional information in reference to your comment on arbitration. We use a third-party source for mediation, this information can be found at ************. Additional information can be found in our warranty guidebook which can be accessed at ****************************** under warranty info.

  Thank you,

  **** Gottwald 

  Division Manager Customer Care

  Customer response

  01/20/2025

   
  Complaint: 22816427
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  The repairs completed list: add smoke detectors replaced, range fan no longer makes noise, stippling was fixed.

  repairs needed: 

   the end of a cabinet needs to be replaced because it is cracked, affecting a drawer and door. There were some chips, which Pulte sent me some touch up paint for. 

  I replaced the bathroom fan with one with a light and had the electrical company check the problem with lights flickering. They said the electric panel needs to be replaced.

  Additionally, a bedroom window will only open about three inches, sliding glass door screen will not latch, and parts fell out of the hinge to the door to the house.

  Business response

  01/22/2025

  Thank you for the additional information. This information will be shared with ***** ******, and he will follow up on each item listed, as well as the other items you have emailed to us. Thank you

  Customer response

  01/22/2025

   
  Complaint: 22816427
  
  I am rejecting this response because:There are still inaccuracies. The end of the kitchen cabinet is cracked and needs replacement.  A bedroom window won't open, the sliding glass door screen won't latch, and a hinge in the door to the garage needs to be replaced. Several items have been taken care of long ago. Several smoke detectors were replaced and there have not been any false alarms. The stippling was repaired by Pulte's drywaller. The range hood's fan is no longer making noise, so I give up on that.
  
  Sincerely,
  
  ***** ******

  Business response

  01/29/2025

  Good afternoon *****,

  Thank you for working with ***** ****** on your outstanding home warranty repairs. ***** has communicated that he has your full list of items and has been able to schedule several vendors in the coming weeks to have these items resolved. I know he is still working on some final dates for repairs and is providing me weekly updates, but I have complete confidence he will get everything resolved. Please continue to work with ***** on scheduling and please do not hesitate to reach out to me directly should you need any additional support.

  Thank you,

  ***** ********

  ************

  ******************************************************************************

  Customer response

  01/31/2025

   
  Complaint: 22816427
  
  I am rejecting this response because:At this point nothing has been done. They gave me an appointment with some of their repair people for this  thursday, then moved the apointment to Friday because of sickness, then no one showed up. They  had made appoints for next week to deliver a cabinet, etc but it remains to be seen if they follow through. They are resisting replacing the defective electric panel which I am concerned about because it is a saftey issue.
  
  Sincerely,
  
  ***** ******

  Business response

  02/07/2025

  Please see below for our response to the consumers complaint, including agreed upon list of repairs to address the consumers request, timeline for completion and action plan for repairs.

  • 84 Lumber: Bedroom window hard to open/close, back sliding door screen not latching, Front door with bubbles to be reviewed when tech is onsite to see what next steps will be scheduled 2/20/25
  • Kitchen cabinet damaged, couple drawers needing replaced, cabinet door warped: Scheduled for 2/20/25.
  • Siding bubbling on south side of home: Has been evaluated by our trade partner/siding specialist. We are currently awaiting the report detailing the scope of work for the repair. Once received, we will schedule. Should be completed by end of month.
  • Patio steps pulling away: Work completed on 2/4/25.
  • Panel box replacement:. Scheduled for 2/10/25.
  • Covered patio with pitting: This repair has been documented and will be addressed in late spring, as temperatures must be consistent 70 degrees or product will not adhere to concrete.
  • Garage Entry door hinge parts falling out: Replacement hinges are on order and will be installed upon arrival.

  All repairs that have been requested have already been or are scheduled to be completed. We will continue to work with ***** to address all the items listed in her initial complaint.

  Thank you,

  Customer response

  02/08/2025

   
  Complaint: 22816427
  
  I am rejecting this response because:They have made progress, but it's not done yet. ********** manager is coming to the house on Monday, probably to tell me more lies.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  01/12/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The nature of this complaint relates to property damage from Impact Landscape Company that is contracted by Pulte and managed by Castle Group the ******************* group fof ****************** My backyard lawn and grading has been disrupted by the improper use of riding mower when cutting the lawn creating multiple divots in the lawn from improper turning of the mowers and going back and forth not properly engaging the pivot wheel when making turning manuvers. With the summer rains this has created a muddy mess and standing water. The lawn and grading was further damaged by the use of Heavy equipment to ***lant a uprooted tree from Hurricane ******. A ticket was registered via ********** the communications platform with the *** on 9/28/24 followed by an email to the ******************* Team. The Impact Manager and the Property Manager *** assed the damage and committed to ***air the grading and the lawn once the Summer rains calm down. Then on 10/28/24 a second request was made via Townsquare noting the further damage to the grading from the equipment used to fix the uprooted tree. A followed up email was sent to the ******************* Team. I recevied a response that Impact has it on their to do list. On 12/18/24 a third request was sent followed by another email. As of 1/12/25 I have yet to hear back as to when the lawn and grading will be ***aired. I Sent emails, opened tickets, communicated my concerns to the office and yet no response as to when the damage that Impact is liable to ***air will be done. Im asking the BBB to mitigate the situation with Pulte Group as to what steps and when (ie dates) will be taken by Impact to ***air the grading and lawn damage done to my property. It is very frustrating and I have been very patient with the Property Managment team at this point. It should be noted that my quarterly *** **** are now at $1,011.76 per quarter and dissappointed in the lack of customer service received here.

  Business response

  02/07/2025

  *** Director responded to Homeowner.  See below

   

  Hi *** ********,

   

  A copy of your BBB comment was shared with me.  Please allow this as an opportunity to serve as response. 

   

  First and foremost, I apologize for the time it took for you to receive a response.  I have had an opportunity to review your concern and have spoken with the Property Manager and Impact Landscaping.   I also understand Impact Landscaping and the Assistant Property Manager conducted an inspection earlier this week.

   

  Impact will be happy to fill in the ruts with sand and will re-sod as needed; however the underlying issue appears to be the grading in the backyard and without resolving the underlying issue, the water may still pond and could rut again in the future.  Following closing on your home, I see you added a pool and trees to your backyard and shrubs to your side yard.   Based upon site inspections and photos there does not appear to be enough pitch from your backyard towards the lake maintenance easement (which would assist with water leaving your property).  During a site inspection, it was also noted your rear yard of higher than the adjacent lots. This was likely caused when the pool was installed, and there are also multiple large trees installed behind lanai. Small ruts caused by mowers or even those caused by a loader when standing up a fallen tree are not going to change the grade of an entire backyard.

    

  In summary, the *** and Impact are happy to repair the ruts, however since you made modifications to your rear yard, you are responsible for the grading.   If you would like the phone number of a grading contractor to assist you with the re-grading of the backyard, we are happy to provide you with one and you can contract directly with that contractor.

   

  You are welcome to contact me or ****** with any additional questions.

   

  Thank you,

   

   

  ***** B. *******

  Director of Community Associations, *****************

  *******************************

  *************************

  Office: ************

• Initial Complaint

  01/11/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My wife and I purchased and built a Pulte home in *********, ****. We began the process during the second quarter of 2023 and closed on the home in January 2024. During the process to select our fireplace, we were given the option to upgrade our fireplace by moving it to the middle of the living room wall. Pulte charged us 2 fees to move the fireplace, which we had agreed to. However, one of the charges was for over $2,000 to surround (emphasis added here) the stone on the fireplace. We later realized after closing that what we purchased isnt what we received. We approached the business, the local leader who spoke with us was absolutely ridiculous and didnt take responsibility to craft a proper solution that works for all of us. We paid $2,215 and didnt receive anything that we paid for. We have had a desire to come to a proper resolution, but the market leader lacks professionalism and a basic understanding of what the word surround means. The definition is in the dictionary for a reason person to conclude on. We are considering legal actions if we cant resolve this appropriately. We believe that the $2,215 was stolen or not honored. Further, we believe this to be a bait-and-switch tactic which runs counter to FTC rules around unfair and deceptive acts based on the company taking payment and not working with us for expected services. We have written period as well.

  Business response

  01/15/2025

  To Whom It May Concern: 

  On 1/2/25 a conversation was had with the Director of Construction at Pulte Homes and the customers to understand their issue with the fireplace after 1 full year of ownership. 

  The customer expressed that their fireplace was not constructed properly due to the stone only being on the face and not returning down the sides to the back wall. During the sales process, the customer chose 2 options concerning the fireplace. The first option moved the fireplace from the corner which would have created a flat angled surface between two connecting walls to centered on the wall protruding approx. 2' into the family room creating returns walls and a second option to included stone from floor to ceiling and a box beam mantle. The option states "Fireplace Surround Upgrade 3" which indicates full height stone and box beam. 

  During the course of the conversation and email prior to the call the customer made the assumption that the stone would return down both sides vs only being on the front facing wall. It was explained that the option is only for the front facing wall and not intended to be on the returns and that the word surround simply means the stone would surround the fireplace insert meaning the current application is correct. It was never committed, promised or otherwise stated in writing anywhere that the stone would return down the sides, again admittedly it was their assumption that it would. Again, this was not noticed is after 1 full year of living in the home. 

  It was and is our stance that the option they purchased for $2200 was installed fully and as intended. This would cover the cost of the mantle, stone, venting and labor to install the entire assembly. It was also explained that there was not an option available to return the stone. There were however options presented to them to provide what they wanted by way of providing the stone ***** who did the original installation to return at their expense to construct the fireplace in any manner they choose. They declined stating this was an unacceptable option for resolution. 

  We maintain that the option was installed as intended and nothing more is owed to the customer.

  Sincerely,

  ********************************************* of Ohio

  Customer response

  01/18/2025

   
  Complaint: 22798276
  
  I am rejecting this response because:
  the business is making up their own definition of the word surround and it isnt what a rational person would conclude.  Our position remains that they are not operating within the law.

  
  Sincerely,
  
  *** ********

  Business response

  01/23/2025

  To Whom It May Concern: 

  The customer's rejection of our previous response and understood as it was the same stance taken during our phone conversation prior to the BBB claim being filed. 

  We hold firm to our initial response that the fireplace option was installed as intended without error. The customer has in fact received all goods and services pertaining to the fireplace in which they paid at time of purchase. 

  Sincerely.

  Pulte Homes of ****: Cleveland Division

• Initial Complaint

  01/08/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a home on 11/4/22 from Pulte. Since the day we moved in we have had nothing but issues with our roofing. During the last 2 1/2 yrs we have made claims, some of which were denied by there warranty ***** We had the ridge vent inspected by there installer twice and replaced once. It continues to make noise to this day and needs to be fixed. The roof has leaked twice, we've lost just about a bundle of shingles and continue to lose shingles during less than high winds. All the step flashing is installed incorrectly and is the cause of multiple leaks inside my home. The roofers installed the dryer vent and never removed the metal screen which in turn caused the dryer to back up creating a fire hazard. On 12/20 the warranty representative and the installing contractor all came to my house to inspect the roof. They found 3 major issues that still have not been resolved. A report was supposed to be generated and sent to me , still no report 3 weeks later. My home is a covid home and there have been many roof's that have already been replaced due to defective shingle from the manufacturer. Pulte continued to install defective roofing material on there homes knowing that the homeowner will bear the burden of getting this issue resolved. I would like to have a conversation with someone from Pulte corporate since the customer care team refuses to help.

  Business response

  01/15/2025

  Please accept this as a response to Mr. ******* ****** in regards to the complaint that was filed on 1/8/25.  We have been in contact with ********* and we have an agreed upon plan to address his concerns pursuant to our limited Home Warranty as well as a process to submit a claim to the manufacturer for further evaluation and review.   We expect Mr. ******* issues to be resolved in due course.  Thank you.

• Initial Complaint

  12/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have attempted to contact this company no less than three times (over a period of one year) on behalf of my girlfriend who owns a home constructed by them (i.e., Centex). Twice I went through their online contact form. I retained a screenshot of my second attempt (attachment) to contact them via this route. Recently I sent a letter by regular mail and it was not answered (attachment). I would like this company to contact my girlfriend, *** ******* (address provided below),* about flaws that manifested in the house some years ago and which I noticed not long after meeting her in late of 2022. Supposedly these issues might be covered under some sort of home owners warranty with this company. Please send me verification that this company has indeed responded and will contact her as it is obvious to me that something is very wrong. Either they are purposefully ignoring my correspondence or they are no longer in business.*Ms. *** ******* *******************************************

  Business response

  01/06/2025

  Good afternoon Mr. ***** and Ms. ********************* accept my apologies for the lack of follow up and response from our Company about your home concerns. It may appear that you were trying to make contact through the wrong channels. Please note that the best way to submit a claim is to our centralized communication channel via email: ******************************************* Your home would have come with a 1,2-,5- and 10-year limited warranty. The 1-year limited warranty covers what I believe you are referencing in your email about drywall cracking and trim separating/settling. Repairs would have been covered in the first year of ownership, however at this time they are no longer covered by our limited warranty. The two-year limited warranty covered mechanical components, the five-year limited warranty was for water intrusion and the ten-year limited warranty is a structural warranty for the foundation and truss system, as well as any load bearing beams. 

  Based on the close date of this home, 7/09/2015, this home is 9 years, 5 months and 28 days old. You do have six more months on the 10-year limited structural warranty, but all other limited warranties have expired. If you have any questions or need to contact us, we can be reached via email: ****************************************** or local phone: ************.

  Thank you,

  **** ********

  Division Manager Customer Care

   

• Initial Complaint

  12/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  When purchasing the property Pulte Sale man told me I had to pay special assessment lien on current Maricopa County property tax statement. He also said that everyone in the neighborhood will have to pay this. This turned out to be false, when I went to pay they told me they terminated this payment but than the lady changed her mind and made me pay, also my neighbor didnt have to pay this special assessment lien on current Maricopa County property tax statement. I want my money back as this wasnt my debt to pay.

  Business response

  01/21/2025

  Dear BBB-

  Thank you for forwarding this complaint from the customer.  We reached out to the customer and discussed the following:

  -Reimbursement for a special assessment in the amount of $3,123.54 was respectfully denied for the following reasons:
  -No written request from the buyer requesting that the seller, Centex/Pulte, pay for the special assessment when negotiating terms of the purchase agreement.
  -The entirety of the closing cost incentives was used towards buying down their interest rate, in lieu of paying for the special assessment.
  -Ms. ******* closed escrow in February of 2023 and as such, the special assessment is charged as a tax bill and is the burden of the homeowner, not the seller Centex/Pulte Homes.
  

  Sincerely-

  Pulte Homes

• Initial Complaint

  12/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  This business has predatory practices. They falsely claimed that if we closed on our home that all the concerns we had about work not completed/ concerns at closing would be fixed. To understand the gravity of the problems; the first time they tried to have us close they were still installing the stove and gas range, the glass enclosure for the shower was not installed until months later, the bathroom flooded Everytime we showered or clean the bathroom due to water settling and flooding the other areas, there was/is no separation from tile to carpetIt has been more than 3 months now since they made that verbal contract now they claim they cannot do anything due to warranty running out when they had all that time to fix the problem lockbox was provided and Pulte had free access to the home at anytime. They got us to close on a home knowing they would not hold up their end of the contract and now is trying to ***** us at every turn.

  Business response

  01/16/2025

  We have come to a resolution pertaining to customers concerns and agreement of work to be completed.  We are considering this matter closed. 

  Customer response

  01/16/2025

   
  Complaint: 22717221
  
  I am rejecting this response because:  there has not been an agreement reached as Pulte is feigning ignorance and trying to bully us in accepting new terms that will not be sufficient to rectify the issues at hand.
  
  Sincerely,
  
  Keri G

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩