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Business Profile

Home Schooling Materials

Pearson Education, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Schooling Materials.

Complaints

This profile includes complaints for Pearson Education, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pearson Education, Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't know why I was charged $109.00 from AWL*PEARSON on my credit card. I have never even heard of the company. I did not buy any textbooks or any educational materials whatsoever.

      Business Response

      Date: 03/05/2024

      Hello We are sorry about the fraudulent charge that you are seeing on your credit card statement.  Per our conversation on February 19, 2024 we were not able to find the charge under your name, billing address or email.  We understand that you filed a claim with your bank to have the charge reversed.  We are currently in contact with out Charge Back team to check the status on that claim and ask for an escalation.  We will contact you soon with an update.  Again we are sorry about the inconvenience.  Thank you.  

    • Initial Complaint

      Date:01/18/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, Like many others on BBB here, I received a charge for $115.49 USD ($158.67 CAD) from AWL*PEARSON EDUCATION PRSONCS.COM, ** ** on January 12th ****. I did not make any purchases or authorizer any charges. Please refund this money in full. Thank you.

      Business Response

      Date: 01/22/2024

      Hello  we are sorry you received erroneous charges from Pearson Education.   Please note the charge has been found and a full refund is being issued on confirmation number 4040032.  You should see the refund reflected on the account in a couple of days.  Please let us know if you have any questions.  Thank you. 

    • Initial Complaint

      Date:01/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 9, ****, Pearson Education has, for the 3rd time, without authorization, charged my ***** On Feb 6, 2023, it was for $71.38.On Sep 1, 2023, it was for $109.99.Now, it's for $83.99.All appear as "AWL*PEARSON EDUCATION".

      Business Response

      Date: 01/31/2024

      Hello, we are sorry about the order issues.  With the help of *************************** we were able to find the fraudulent orders.  He had filed a claim with  his credit card and we were able to have the charges removed.   He was able to confirm that the erroneous charges were reversed.   We will forward the bad actor information to our fraud department to investigate further and have them blocked.  If you have any questions please let us know.  

      Customer Answer

      Date: 01/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged by AWL*Pearson education $115.49 on october 8th. I have not made any purchase with that company ever

      Business Response

      Date: 10/17/2023

      Hello We are sorry about any erroneous charges.  We did further research and was not able to find any charges linked to the customer name or address or email address.   We did find several charges in the amount of $115.49 but we need additional information in order to find the fraudulent charge.  I've left messages to the customer but received no response.  If the customer can contact us at  ************** and reference their complaint ID we can assist them further.  If they are not comfortable reaching out to us directly they can contact their bank or credit card customer service.   We will be happy to work with their dispute department to resolve this issue.   Please let us know if you have any questions.  

    • Initial Complaint

      Date:09/07/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 31, 2023, my credit card was charged $109.99 under the merchant AWL*PEARSON EDUCATION. Incidentally, they also charged me $71.38 on Feb 3, 2023, which they eventually refunded because they were unable to find out the origin of the charge.

      Business Response

      Date: 09/15/2023

      Hello We are sorry that the customer received fraudulent charges.  At this time we were not able to find the change our system by Name or email address.   Several orders were made during that time period and we requested additional information from the customer in order to find the incorrect charge.  The customer's bank was able to get in touch with us and provide the additional information needed to verse the erroneous changes.   Customer confirmed the refund.   

      Customer Answer

      Date: 09/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i returned an item to them for a refund, they received it, and emailed my stating that i woulld be reciving a refund of ****** as of july 10 2023. it would appear in my account within **** days. i have called weekly to check on status, been told it was esculated to higher up. wwell today upon calling i was told refund was sent june 30. i feel like im getting the run around amnd im asking for your help to get my refund. i will attach a few emails in which i hope will help. i wanted to include all emails from them and to them but they were bigger than what is allowed.please help me get the refund that is due me. it has now been over a month since i was told i would receive the refund. hopefully i picked the best emails that will support my case.

      Business Response

      Date: 08/24/2023

      Hello, we are sorry  that the customer did not receive their credit in a timely manner.   Our credit team has applied the a  refund in the amount of $92.04 to their account.    This was  the full amount charged on order# 10000092468263.   If you have any questions please let me know.  Thank you. 

      Customer Answer

      Date: 08/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **************************

    • Initial Complaint

      Date:07/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 31,, 2023, there was a transaction of $74.99 (US funds) paid to AWL*PEARSON EDUCATION, PRSONCS.COM, **. On July 25,26,28 AWL*PEARSON EDUCATION tried to charge me the $74.99. I have never ordered anything from Pearson with my debit card. I only buy books through the school bookstore using scholarship funds. I look forward to having this resolved quickly and a full refund made to my debit card. Thank you.

      Business Response

      Date: 08/04/2023

      Hello,  I apologize about the charged you received on  July 31, 2023.   A refund in the amount of $74.99 has been issued on confirmation number CM22236604.  You should see it on your  account shortly.  Please let us know if you have any questions.  Thank you.

    • Initial Complaint

      Date:07/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 25th, 2023, I received a charge (currently pending) for $79.75 from AWL *PEARSON EDUCATION. I have made no such purchase. I have thoroughly combed my emails as well as the account activities of all my accounts to find something that would explain this, but this effort was unsuccessful. I expect a full remedy via canceling the pending charge, or else I expect a full refund - it is unacceptable to charge me like this. Frankly, I cant even figure out how Pearson managed to obtain my credit card information despite my best efforts. Attached are photos of 1.) proof of the charge, 2. two photos indicating that the Pearson website does not reflect my having purchased any products on my long defunct Pearson account, and 3.) a suspicious email that I received from Pearson on January 21, 2023 that erroneously refers to a purchase that I made, complete with an unsubstantiated invoice number, despite my utter inability to find either proof that I made any such purchase or that Ive ever offered my credit card info to Pearson. This is a pattern of fraud on the part of Pearson that is apparently typical based on other experiences shared on BBB.

      Business Response

      Date: 07/28/2023

      Hello,  We have issued full credit in the amount of $79.75 on credit memo number 22212552.  The refund has been applied to the customer's credit card on July 27, 2023.   We are sorry about the inconvenience, please let me know if you have nay questions.   

    • Initial Complaint

      Date:03/17/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been working on my 2022 taxes for the last 24hrs. now, and came across a $74.99 charge on my Citibank credit card from, "AWL*PEARSON EDUCATION PRSONCS.COM **", on July 3, 2022.Now, I am a College student, as well as my two children, and I have purchased both hard copy and digital books from Pearson in the Past. However, this charge looked slightly different from the rest wherein the other Pearson charges are indicated as follows on my statements, "Pearsonplus.com ************ **". I asked my husband, usually the one who reviews all CC statements, why didn't he question or dispute said charges. His response was simple. "I thought Pearson was the company where you and the kids rent school books from?" He's absolutely correct!So, I just got off an online chat with the company, Pearson, who could not find any charges for said amount under my account. (please know I have written transcripts of this conversation) In the interim of holding with Pearson as they were conducting their own searches again their database records in order to answer my questions, I googled AWL*PEARSON EDUCATION PRSONCS.COM **, and noticed this may be a fraudulent scam... which has now led me to you.Please further know that I tried to dispute these credit card charges, via Citibank.com, but because of the timeline (7 mos.) I have to call their dispute ***** in the morning.Can you assist me in this matter?

      Business Response

      Date: 03/22/2023

      Hello,  we may have found the fraudulent order but we need verification.  The order was placed in July 2022 by **********************************  We would like to know if they are familiar with ********************************* and if so did that person place an order for one of our online course management products.  If the customer is not familiar with this person or this person never placed the order we will proceed with the refund.   We have left voice mail and email messages asking for  verification, we will update this complaint once we receive it.  

      Customer Answer

      Date: 03/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:03/14/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were charged $91.79 for a textbook for my daughter who is away at college and she never purchased this book. We did not receive a textbook or an e-book nor did we order one. We were fraudulently charged for an item we did not buy.

      Business Response

      Date: 03/30/2023

      Hello,  we are sorry about the delay.   We are processing a refund in the amount of $91.79, we are expediting the credit but due to the age the order we most likely have to send a refund check.  We will notify you soon on how the credit will be sent to you.  Please let us know if you have any questions.  Thank you. 

    Pearson Education, Inc is NOT a BBB Accredited Business.

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