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          Find a Location

          InterContinental Hotels Group has 455 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • InterContinental Hotels Group

              3 Ravinia Dr Ste 100 Atlanta, GA 30346-2121

            • Crowne Plaza

              280 Friend St Boston, MA 02114

            • InterContinental Hotels Group

              225 Norwood Park S Norwood, MA 02062-7625

            • InterContinental Hotels Group

              60 Mazzeo Dr Randolph, MA 02368-3402

            • InterContinental Hotels Group

              1351 Dogwood Dr SW Conyers, GA 30012-5127

            Business ProfileInterContinental Hotels Group

            Hotels
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3 Ravinia Dr Ste 100

            Atlanta, GA 30346-2121

            Visit Website
            Email this Business

            Customer Reviews

            1.14/5

            Average of 86 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            943 complaints closed in last 3 years

            327 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            InterContinental Hotels Group has 455 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • InterContinental Hotels Group

                3 Ravinia Dr Ste 100 Atlanta, GA 30346-2121

              • Crowne Plaza

                280 Friend St Boston, MA 02114

              • InterContinental Hotels Group

                225 Norwood Park S Norwood, MA 02062-7625

              • InterContinental Hotels Group

                60 Mazzeo Dr Randolph, MA 02368-3402

              • InterContinental Hotels Group

                1351 Dogwood Dr SW Conyers, GA 30012-5127

              Headquarters
              3 Ravinia Dr Ste 100, Atlanta, GA 30346-2121
              Email this Business
              BBB File Opened:
              12/1/1985
              Years in Business:
              34
              Business Started:
              2/1/1990
              Type of Entity:
              Corporation
              Alternate Business Name
              • InterContinental Buckhead Atlanta, an IHG Hotel
              • Crowne Plaza Atlanta Perimeter at Ravinia, an IHG Hotel
              • Six Continents Hotels
              • Hotel Indigo
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              • Crowne Plaza
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              • Staybridge Stes Atl Perimeter
              • StayBridge Suites - Atlanta perimeter center West
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              • Ihg Rewards Club
              • Ihg Owners Association
              Business Management
              • Ms. Michelle Mitchell
              Contact Information

              Customer Contact

              • Ms. Michelle Mitchell
              Additional Contact Information

              Fax Numbers

              • (678) 903-0401
                Other Fax
              • (678) 380-0413
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Shop smart when booking a hotel room

              Customer Complaints

              943 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/23/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Hello,I emailed Holiday Inn at hi-*********************** because that was what pulled up when I attemptedto cancel my reservationthat was on 08/17/2024. I explained in the original email that there was a family emergency that occurredFriday 08/16 between adults at my nephew's birthday party. This resulted in the cops being calledto the residence. The whole situation traumatized my nephews and caused them to become sick to their stomachs. This was going on all throughout friday and saturday. I reached out as soon as i was able to to cancel my room. The manager that called me today at 12:52pm was extremely rude. She had already determined without speaking to me that she was not going to consider issuing a refund. I then attempted to call the location and speak with her directly. I explained the situation that happened and that it was an emergency and that I couldn't have called in time to cancel the reservation. She proceeded to have an attitude and talked down to me stating I would have had 2 days to cancel which would have been the 15th, before anything happened. I called her out on how she was speaking to me and she said that She was not rude, and that I made it to where she couldn't rent out the room and lost out on money because of it and that it was my fault.I have NEVER been talked down to so much before. All of this conversation with her was in a total of 3 minutes and 27 seconds, because she was unwilling to listen. If it hadn't been an emergency then I would take the charge and just deal with it. This is not the case though, if need be I could even get the report number from the fight to submit to show that one occurred. I wasn't even given that option, she did not want to listen to anything that I had to say on the issue.
              Read More
              Read 942 More Complaints

              Customer Reviews

              86 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Francis D

              09/06/2024

              I am a past employee from this employer I put in my resignation on September 5, 2024. This is a hostile work environment bringing up the issues of a lot of break-ins and people breaking into peoples cars stealing thousands of items I have brought this to the attention of the Manager ****** ******, she has refused to make any resolution for the customers as well with retaliating against me by minimizing my hours, and reducing my **************************************************************************************************************************************** a paycheck today on payday as well, threatening me and have not received my paycheck. I have to pay rent. I have to pay chemotherapy for my mother. This is unprofessional if employees are no longer wanted at the establishment. This is not the way to go about it. I need my paycheck and I have not been paid by my employer.
              Read 85 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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