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Business Profile

Lawyers

Monge & Associates

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Monge & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Monge & Associates has 36 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After reviewing my documents in a safe place, I noticed $5000.00 missing from the list of fees and settlement money to be returned to me. They list case fee, lawyer fee and the amount owed to me but after calculating each and subtracting all from my settlement amount, $5000.00 is missing and not accounted for. My experience was just like the experiences listed on here. The law firm sucked with communication. I had to constantly reach out to them. The disposition was horrible. The attorney signed to my case was unprepared. Just like several complaints, the attorney signed to my case left the firm. The mediation was traumatic. I was bullied. I was bullied to sign a document. Bullied into not taking it to trial which felt like threats. They literally didnt fight for me. I could have represented myself. I believe they were paid off by the company because their actions showed they were on the defense side and not their clients side. Every time I asked to speak with ***** Monge they sent me to other peoples voicemails instead. I want to know what happened to that $5000.0 because the paperwork is not correct. Somebody is pocketing that extra money that is due to me. Do not hire them please read the reviews. The process was shady.

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The lawyer name ****** ****** fabricated Documents in the amount of$43,883.17 i have proof of this ****** Email me this information through a company called Heathy sublication managent system the other company the Ohio Recovery ************************************************************************* i had called to many places the hospital I talked to *** ******* in billing i was told my bill was $ *****. and i have no out of pocket payment. ******** has paid all of my bill. also ******** told me this and i have proof from the letters they sent me. I had also called the *************** to report ****** ******. now my other bill through ******** had paid $37,680.32 my out of pocket is $3,239.33 that is due now. Also i feel that this amount should have been paid by Geico or another

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was injured in an auto accident in April 2023 and Monge and Associates were my lawyers. I was working with the case manager primarily instead of the attorney. The case manager called in December 2023 and informed me I would receive my settlement check in December 2023, which I have still not received. It is now February 2025. I've been calling for weeks, and no one will return my call, it just goes to voicemail. I keep getting the run around. How is a legal law firm able to deceive clients in this way? I want to receive follow-up and my settlement check.

    • Initial Complaint

      Date:12/16/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a report with the company named ******************* informed me that I have on my drivers record an accident stating I have an accident twice same date. On Feb.27, 2021 I was involved in accident. A hit and run with me being the victim I was the only one in my vehicle. Verisk has on my record that there are 2 accidents same information only my daughter. My daughter is was on my policy at that time since college. However she was not in an accident with me. Check police report. Monge filed a report on her also.This has dis credit my drivers record I have never had a ticket or accident this report has ruined my credibility if I want to change my auto insurance this report denies my credit as bad record. Monge not responding to my calls. Tried to file with state bar etc

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Won a lawsuit and the attorney we hired paid us with a bad check, They sent another one and it was bad and then my bank spoke to them and did step by step with them how to wire us the money to our account and they still have given us are money. The check I sent to you is only one of them the other I took to the bank . This is not right.

    • Initial Complaint

      Date:10/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been in communication with **** for years now. We've received settlement offers and false promises. We never actually received a settlement or response without being us who initiated the conversation. The situation was devastating and still continues to haunt our family. We've spoken with multiple people within the company and no help. We truly thought we trusted the correct attorney. Nobody has a solution or calls back. I've signed documents and emailed the same paperwork over many times. It's just very disheartening and unfair. By the way, it was 4 years last August.

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired the team at the law firm to handle a vehicle accident. They told me to get all these medical exams (which cost money) and they are preparing a settlement for the insurance company of the at fault party. We signed all the paperwork and they said we will receive a response in 60 days. That was over two months ago. Have tried calling and emailing to no avail. This company is a poor representation of lawyers. I would like an update on my case and I want it now along with all paperwork filed and sent to the other company

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in a car accident that involved me being hit while waiting at a red light in Nov 2023. I retained Monge & Associates soon after and I'm beginning to regret it. I have not received an update since giving them my case. I figured it would take some time, but after nearly 6 month I have yet to get any correspondence. I've tried calling and texting someone named ****** for a status, but I get nothing. Then I get a text today from ****** stating he is no longer working my case and to call some other number he gave. I wasn't informed that my case was transferred to another attorney by any means...tried calling that number and got transfered to a hold by 2 different people then had to leave a voice-mail. 6 months no updates and no communication. After seeing these other complaints and experiencing this level of professionalism, I'm starting to regret choosing this firm.

      Business Response

      Date: 04/29/2024

      Dear **************,  
      This is to inform you that Monge & Associates has received your complaint dated April 23, 2024 which we take seriously. Our managing attorney has reviewed your file our team and has made attempts to reach out to review your case and Managing attorney ******************* has not been able to successfully been able to contact you or had a response.  Would you please reach out to our Managing attorney ******************* ************ to discuss your concerns further.  

      Customer Answer

      Date: 06/27/2024

       
      Complaint: 21614609

      I am rejecting this response because: This is my second complaint since April this year. They claim to have tried to contact me, but I have not received any correspondence. If you called and didn't get me, why no voice mail? Why no text? Why does NO ONE pick up the phone when I call the numbers you provide...I can't even leave a voice mail for these people! The phone just rings until I hang up. This has been going on since November 2023! Best thing at this point is try and find another firm that will at least communicate with me. It's bad enough dealing with my injuries...this level of service makes things worse.


      Sincerely,

      *********************

      Business Response

      Date: 06/27/2024

      Dear **************,  

      This is to inform you that Monge & Associates has received your complaint dated April 23, 2024 and on June 27, 2024 which we take seriously.  We have also attached the letter we mailed to you on April 16, 2024 notifying you we were no longer able to provide you with legal representation related to your personal injury case due to lack of communication. Our last attempt to contact you from our office was in response to your complaint.  Our Managing attorney called and sent a text you on April 29th, 2024 and you did not respond to our request.   Our managing attorney has reviewed your file our team and has made attempts to reach out to review your case and Managing attorney ******************* has not been able to successfully contact you or had a response from you.  While we are no longer representing you in this particular case, we wish you the best in the times ahead.

    • Initial Complaint

      Date:02/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They scammed me lie to me took my money Stole my money say A ****** hospital was charging 5000 and they put a hold on the money so they got to hold. That for them thAt was a lie the bill only 600 something I message they tell me are bissness with u is dune I have robed me took from me And scammed from me

      Business Response

      Date: 02/29/2024

      Hello, 

      ****************** claimed that the hospital account balance was fraudulent and that we were trying to scam him out of his money. We sent documentation to him showing that this was not the case, that we actually got a reduction on an extremely large lien for him, and that he was notified of all this previously and signed the paperwork accepting and acknowledging the same.

      I have attached all the payoff documents that were sent to him.

      Customer Answer

      Date: 02/29/2024

       
      Complaint: 21343542

      I am rejecting this response because:

      Sincerely,

      *****************************

      Business Response

      Date: 03/05/2024

      The attorney and managing attorney have sent all correspondence with explanation of the medical bill reductions, settlement and payoffs to satisfy all parties. 

      Customer Answer

      Date: 03/07/2024

       
      Complaint: 21343542

      I am rejecting this response because:
        i am whating on the bill and what was payed out for that they are sending it over too me by maill but they are saying it was not for 5000 it was for ******* just what they are saying I will give the if I get from them and put it in here but they are saying it was ***** that what was payed not 5000 but they're sending me an itemized bill so as soon as I get that I'll update it in this systemI
      Sincerely,

      *****************************

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2020 I got into a car accident while pregnant. I was referred to his law firm and they are trash. They dont give me updates when I called the hang up in my face they lie and say that the case ready but nothing Im getting all I asked for was an update, and I was really spoken to by receptionist when I asked to be transferred to a manager. They gave me my first check, which was not worth what I was an accident for because I had to have my baby early due to a car accident and almost losing her life. They gave me a little over 3K and the same for my baby.

      Business Response

      Date: 11/07/2023

      *********************** and our Managing Attorney have spoken today, Tuesday 11/7/2023 with a case status update.  ************************ was satisfied and is satisfied with the service and will be in direct contact with our Managing Attorney going forward if she has any additional questions.

      Customer Answer

      Date: 11/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************************

    Monge & Associates is NOT a BBB Accredited Business.

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