ComplaintsforGreenSky, LLC

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been having an issue with this company putting a loan on my credit report for the past 3 years. Every time I try to call this company to get records of the loan contract, they avoid the question and say I need to talk to my parents who I haven't spoken to for years. I have been trying to get a copy of the supposed signature that I "signed" but they refuse to give me a copy or call me back. Both companies Green Sky and One Hour Heating are both giving me the run around. After years, I just finally had access to the account after it got closed. It is now on my credit report that it is closed and will be sent off to collections. I am just now getting notifications after years of this account being set up. I need the original signed loan agreement that I supposedly signed on this debt, payment history from the original creditors, I also need the name and the address of the original creditor and I need proof that I have been assigned this debt. I do not have the capability of paying off a debt that I do not own. I have just recently started getting notifications for this account through email as well.

  Business response

  05/28/2024

  We apologize for any inconvenience the customer experienced.  The merchant is no longer in our program.  We called the customer and she stated she believe her father opened the account without her authorization.  She requested a copy of the signature used to authorize the loan application.  A copy of the loan application page, activation details and electronic signature was emailed to the customer for her records.  It was explained to the customer that a police report is required if the account was opened fraudulently.  At GreenSky we strive for excellent customer service, and we will continue to improve our process.

  Customer response

  05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  05/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did not authorize Greensky to pay out to the company OnTimeElectric. Greensky paid out anyway and as a result has charged me and is reporting to the credit bureaus. I have contacted Greensky several times with no resolution.

  Business response

  05/17/2024

  GreenSky reached out to the customer and advised her that once the ********************** account is activated it gives her merchant permission to transact on the account.  The customer has confirmed that she activated the account and has other concerns regarding her project.   As a courtesy to the customer, ********************** reached out to the merchant to contact the customer to address her concerns.  At GreenSky we strive for excellent customer service and will continue to improve our process. 

  Customer response

  05/30/2024

  My previous complaint was closed before I was able to respond. I did not authorize Greensky to pay out to the company OnTimeElectric. Greensky paid out anyway and as a result has charged me and is reporting to the credit bureaus. I have contacted Greensky several times with no resolution. After contacting Greensky several times they proceeded to tell me that they paid out to this company because they received a signed invoice saying the work was completed. I have been requesting a copy of this invoice since August. I finally received said invoice on May 16th from Greensky and that invoice was not signed by me and is not even in my name.

  Business response

  06/04/2024

  GreenSky has confirmed that the account was activated by the customer and the customer has been previously advised by ********************** that activating the GreenSky account does authorize the merchant to transact on the account.  The customer has also been advised that the contract that was signed for also has her signature on it.  GreenSky would not be able to remove the account from her ********************** report due to the Fair Credit Reporting Act as GreenSky has an obligation to report accurate account information to the consumer reporting agencies.  At GreenSky we strive for excellent customer service and will continue to improve our process. 

• Initial Complaint

  05/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with GreenSky. I do not have a contract with MIDLANDSTATESBK/GREENSKY. They did not provide me with the original contract as I requested.

  Business response

  05/14/2024

  GreenSky has reached out to the customer to confirm that his account has been paid in full, however paying the balance in full does not automatically remove the account from reporting to the credit agencies. He was advised that the account has been updated to reflect as closed and paid in full.  GreenSky apologized for any incorrect information that *** have been previously provided to him.  At GreenSky we strive for excellent customer service and will continue to improve our process. 

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My account number is ******************* and ********************** inappropriately released a payment to Repipe Specialists totaling $8,092.90 on April 8th. I specifically rejected this payment because the work was not preformed. I spoke to a representative who acknowledged my concerns and said she would follow up with me but instead she did nothing but release the payment. I called back and she said the payment was released because they were provided "the contract" but the contract specifically states the payment isn't due until the work was preformed and it was not. It was highly inappropriate for Greensky to release these money without the work being done and put me in a very tough predicament and im currently evaluating my legal options. I would like an apology from the rep who caused this problem, an explanation from the company, and I want all "available" funds on my account to be removed and a promise that they won't inappropriately release any additional payments to Repipe Secialists.

  Business response

  05/20/2024

  We apologize for any inconvenience the customer experienced.  We called the customer, and he stated his complaint was resolved.  He requested to have no additional funds released to his merchant. GreenSky will keep a block on his account so that no additional funds can be released.  He stated he hired another contactor to complete his project and he is working directly with his merchant to determine a resolution.  Previously,GreenSky notified the merchant of the customer's transaction rejection, and they provided a copy of his contract which confirmed his payment authorization. At GreenSky we strive for excellent customer service, and we will continue to improve our process

• Initial Complaint

  05/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We had signed up for services through Lifetime Windows and Doors and financed through Greensky with the understanding that we would receive the promotion of 0 dollars down, 0 interest and 0 payments for 24 months. Its currently being advertised on Lifetime windows and doors website.We received a statement from Greensky and called the company to inquire on the reasoning. The representative that answers the call was rude and less than helpful and pretty much ignored our concerns. We disputed the account ending in 1737 and never received email/phone communications from the company on the status. We received a letter/statement saying that the investigation was completed but they didnt list their findings. So what was investigated? Since then, green sky has reported BOTH of our accounts late. Even though one is current (funny how they are quick to report a late account but refuse to correct a current one) and has impacted my credit score significantly. I want to understand why an account is being reported as late to the credit bureaus if a PROPER investigation was never done. So they are s******* me twice! I expect this to be corrected! This company is a scam and ruins peoples lives.

  Business response

  05/13/2024

  GreenSky has reviewed the customers loan terms and confirmed that the customer does have a ******** promotion on their account.  During the promotion payments are due to the account and interest will be billed. However, all interest will be waived if the purchase amount is paid in full before the end of the promo period.  GreenSky has attempted to contact the customer to provide this information and also sent GreenSkys contact information so that they can reach out to GreenSky directly to address their concerns.  At GreenSky we strive for excellent customer service and will continue to improve our process. 

  Customer response

  05/15/2024

   
  Complaint: 21677215
  
  I am rejecting this response because: The business did not answer any of my questions. Why were we told that we were approved for a 0 interest, 0 down, 0 payments for 24 months and never received the offer we were approved for? The company states "In Fact, our financing(that's Greensky) offer requires $0 down, 0 % interest and 0 payments for 24 months. Please see attached screenshot

  Also, on the statement, sent by Greensky, they state that while the account is being investigated, "We cannot try to collect on the amount in question, or report you as delinquent on that account." which is what they did. We were never communicated with in our earlier investigation request and was never told that the investigation was completed. 

  The financing option, mentioned above, was the ONLY reason we agreed to go with your company. 

  
  Sincerely,
  
  *******************************

  Business response

  05/22/2024

  GreenSky is continuing to work directly with the customer and her merchant to assist in resolving this matter and will continue to work with the customer until a resolution has been reached.  At GreenSky we strive for excellent customer service and will continue to improve our process. 

  Customer response

  05/22/2024

   
  Better Business Bureau:
  
  I accept this businesses response in reference to complaint ID ********. However, this is not a resolution because nothing has change since filing this complaint. My credit still reflects delinquent remarks in the account history. This account was updated a few days ago and it is now showing 90 days late, which has impacted my credit significantly...again. I will not consider this matter resolved until my credit and the account is returned to its original state.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In February 2022 the lender Green Sky agreed to a 36 month no interest loan. Green Sky changed the terms to 24 months without my consent.

  Business response

  05/07/2024

  We contacted the customer by phone and via email and he was unresponsive. The customer activated his account on 2-1-2022 and his loan documents were provided to him. Based on our records, he was approved for a 24 month promotional period with 24 payment followed by 54 amortized payments based on the balance after 24 months after his first transaction. The interest rate is fixed. Interest is billed during the promo period but all interest is waived if the purchase amount is paid in full before the end of the promo period. The customer's promotion expired on ********. We are unable to determine a resolution without the customer's participation.  At ********************** we strive for excellent customer service, and we will continue to improve our process.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recieved a letter in the mail saying that we did not complete the application process and if we wanted to complete it to contact GreenSky at ************** within 30 days and gave the application ID as **********. We tried calling to let them know that myself nor my wife filled out any applications for a home improvement loan or anything. I gave them my name and they had my name but my wifes phone number associated with the account. Before they would give me any info they wanted my date of birth and last 4 digits of my social securtiy number. I do not know who they are and if they were a scam so I said I was not going to give this info out but just wanted to make them aware that we did not do this loan application. The person on the phone said then they could not help us. On 4/25/24 I got a voicemail now to my phone from a ***** from GreenSky said to call *********************** to talk about my loan. I called to find out what they wanted and still I get told they can't help unless we give them date of birth and last 4 digits of my ssn. Once we said no we just want them to know it's not us ***** said she could not help me and said goodbye. I was just trying to make them aware this was not me and was hoping they would document it so they know it was not us. I am afraid if whomever tried to get this home improvemet loan finishes it will let it go through even though we called to let them know there was a problem. I understand that they don't know who we are but the same is true for us. I will not give out personal information to a so called company we do not know.

  Business response

  05/09/2024

  GreenSky investigated the consumers concerns.  We reviewed our records and determined that on April 12, 2024, an application was submitted by ******************* and Heating in the consumers name.  We reviewed our records and found the account was not activated.  We submitted a request to have the inquiry removed from the consumers credit report.  We understand the consumer did not wish to provide their personal information to the GreenSky agent, however, for security purposes, our policy requires us to verify the persons identity by asking personal information to ensure we are speaking to the consumer.  We apologize for any inconvenience the consumer may have experienced.  It is our goal to provided excellent customer service, while following our policies and procedures.  

  Customer response

  05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they remove the inquiry from my credit report as they said they would do.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 3-27-24 I engaged with a Pittsburgh window company, Universal Windows Direct, to possibly purchase windows. Although a purchase order was executed, I did exercise my right to cancel within 3 days and provided verbal and written follow up to the contractor. Despite cancelling the contract as required, and without any detailed explanation by the contractor, they accepted Greensky loan funding in the amount of $9100 that was disbursed even before the sales representative left my home. And while I contacted Greensky within that same 3 day window, they now claim to be protecting my rights by 'investigating my dispute' while providing the other half of this predatory duo a grace ****** of 60 days to do the right thing and reverse all transaction activity related to this cancelled contract.

  Business response

  04/25/2024

  GreenSky reviewed the customers account and determined that her merchant issued a full refund on 4/19/2024.  GreenSky spoke with the customer, provided the resolution details, and closed the account as requested by the customer.    At ********************** we strive for excellent customer service and will continue to improve our process. 

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a window in 2021 from a window company. The window was financed through Green Sky. I was not aware of the interest that would be backed up if the account was not paid off in 2023. Once I realized that in Feb of 2023, I asked them for an extension to pay off as I was not aware the interest would be backed up. I also did not realize the high interest that was associated with the loan. I would have put it on a credit card to avoid the additional fees and high interest but they do not even accept credit cards. I messaged back and forth with them about the interest for a while and continued to make payments. The balance was barely going down due to the interest so started messaging them again. They then put my account in a dispute status. After months of dealing with it, I thought we came to an agreement where they would waive the interest if paid the balance in full in Jan of 2024. I then asked if possible to pay half the balance and make payment agreements for the rest. They transferred me to another **** who could not help me due to my account being in dispute. They told me to call back once it wasn't in dispute status. I did so today and the lady seemed like she didn't know what I was talking about. They transferred me to 2 other people. The final person advised they would not waive the interest. Not sure why a month ago I was told other wise. Tired of all the going back and forth with them. They advised they sent me loan docs which I have no recollection of them. my daughter's dad was murdered that year. I had a lot going on. I asked them to send that original email they sent me with them, they would not. I asked them to send me the signature where I agreed to the terms, they could not. The lady I spoke with today was rude. Other wise they have been friendly. I did have the window installed and agree to pay for that. Just not all the high interest and backed up interest they are asking me to pay.

  Business response

  11/22/2023

  BBB Response: GreenSky reviewed the customers account and determined the customer did not pay the purchase balance in full prior to her 18-month promotional period ending.  The customers monthly GreenSky statements included the date that the promotion period ended to prevent her from having to pay the accrued interest. While we understand, this may not be the response the customer is seeking, we are unable to waive the accrued interest.  We are resending the customer the email that ********************** sent to the email address on file on June 5, 2021, regarding the deferred interest loan.  We apologize for any inconvenience the customer may have experienced.

  Customer response

  11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did not receive a copy of the email that the company is saying they sent me. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  12/12/2023

  GreenSky sent the customer copies of the loan agreement, a copy of the deferred interest email, and monthly statements that included the deferred interest expiration date and the interest rate after the promotion period expired.  It is our goal to provide great customer service.

  Customer response

  12/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The email that was provided only advised an explanation of what a deferred interest loan was. The terms of the loan was not sent to me until after the fact. While they did send me billing statements explaining the payments, interest etc... It was still done after the fact. I had no idea how high the interest would be nor the terms of the deferred interest. At the time the window was purchased no one gave me the terms of the loan with interest rate or how long the deferred interest would be for. I didn't receive the info until after the window was put in. I will not agree to pay for the interest. I will agree to pay for the window. I have gone back and forth with the Green Sky for months now. It got to the point where I thought we came to an agreement and the interest would be waived if paid in full in January but then the moment I speak to someone else, the outcome changes. I was even given the amount owed without the interest by a rep at Green Sky so if someone at Green Sky didn't agree to it, then why do I know the amount less the interest. I refuse to pay on this high interest loan when I did not agree to an high interest rate. I advised them if this can't be resolved then they can place it in collections. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  01/05/2024

  GreenSky reviewed our records and investigated the customers concerns.  Per policy, we sent the customer a welcome letter and the loan agreement when the loan was approved.  We have not received any return mail as undeliverable. The customer applied for and was approved for the loan on June 12, 2021. On June 12, 2021, GreenSky sent the customer an email congratulating her on the loan approval.  The email explained to her that she could register on our customer portal where she had access to review and save / print her loan documents that included the loan terms.  Our records indicated that the customer registered on our online portal in July 2021.   The customers merchant transacted on her account two months after the account was opened. The following month the customer began receiving monthly statements.  The customers statements read You are on a deferred interest plan.  To have your total deferred interest accrued waived, pay off your promotional balance of $6,841.00 by your promotion expiration date of 2/14/2023.   The monthly statements that were mailed to the customer included the interest rate, the date her promotion period ended, and the payoff balance to avoid the to avoid paying the deferred interest.  GreenSky spoke with the customer prior to this most recent rebuttal and explained to her that we are unable to waive the accrued interest on her account.  While we understand this may not be the response the customer is seeking, we thoroughly researched this matter and determined the loan documents were sent and made available to the customer prior to the merchant transacting on her account.   We apologize for any inconvenience the customer experienced.  It is our goal to provide excellent customer service.

  Customer response

  02/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Good Morning, I attached the email that was sent from Green Sky on 6/15. Not sure where they are getting the 6/12 date from that I logged on to their website because I couldn't have until 6/15 which is when they sent the attached email. The email sent says to click to activate the loan. Once the loan was activated the terms were accepted. I am disputing the fact that I was not given the terms of the loan until after the fact. If I had known of the high interest rate prior to, I would have never accepted it. The interest rate is extremely high. Also the funny thing is the loan paperwork has a 6/12 date on it which I never received nor signed on 6/12. I wasn't even able to view the terms until after the loan was activated which was clicked on 6/15. Meaning the paperwork was drawn up prior to me even receiving the 6/15 email  from Green Sky. They should have disclosed the loan documents prior to sending me the activation link but they didn't. I spoke to several people at Green Sky. One told me they couldn't waive the interest but there was one person that did. She even advised the balance to me without the interest. Whether that was an error on the representative behalf I have no idea but a woman in fact told me she would be able to waive the interest. Once I asked her if I could split into 2 payments, she had to switch me over to someone else. It has been a long process dealing with these people. I am completely unsatisfied with how they have dealt with this loan. I refuse to pay the high interest on the loan. I will pay for the window that was purchased. If we can not come to some kind of agreement, again they can just put my in collections. I have already disputed this on my credit report as well. I was trying to be reasonable and pay for the window since I did purchase it but at this point, I am almost not wanting to give them any money because I am tired of dealing with it. I do not care if it sits in collections.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  03/13/2024

  We apologize for any inconvenience the customer experienced.  ********************** investigated the customers concerns.  We have made calls to the customer, but she has been unresponsive.
  The customer applied for and was approved for the loan on June 12, 2021.  Per GreenSkys policy, we sent the customer a welcome letter and the loan agreement to review prior to her using the account.  On June 12, 2021, GreenSky sent the customer an email congratulating her on the loan approval.  The email explained that she could register on our customer portal where she had access to review and save or print her loan documents that included the loan terms.  Our records show that the customer registered on our online portal in July 2021.    The customers merchant transacted on her account two months after the account was opened. This allowed the customer to review the loan terms months before to her merchant transacted.  The month after the transaction occurred, the customer began receiving monthly statements.  Each statement statements included the wording, You are on a deferred interest plan.  To have your total deferred interest accrued waived, pay off your promotional balance of $6,841.00 by your promotion expiration date of 2/14/2023.   The monthly statements included the interest rate, the date the customers promotion period ended, and the payoff balance to avoid paying the deferred interest.   While we understand this is not the answer the customer is seeking, we are unable to waive the accrued interest on the account as she did not meet the loan terms to avoid paying the accrued interest.  

  Customer response

  03/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not received any calls from this company. No voicemails were left either if I perhaps did miss their call. i would have certainly returned the phone call. The terms of the loan were given after it was already accepted. Again I refuse to pay for the backed up interest on the account.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  04/17/2024

  ******* ***** Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau on April 8, 2024. As of March 15, 2024, GreenSky Servicing LLC (GreenSky) is no longer an affiliate of ******* ***** Bank USA. Please direct this complaint to GreenSky.

  Business response

  04/30/2024

  GreenSky reviewed our records and investigated the customers concerns.  GreenSky sent the customer a welcome letter and the loan agreement when her loan was approved on June 12,2021.. The customer started receiving monthly statements after her merchant transacted on the account in August 2021. Each statement included the following information for the customer You are on a deferred interest plan.  To have your total deferred interest accrued waived, pay off your promotional balance of $6,841.00 by your promotion expiration date of 2/14/2023.   The monthly statements included the customers interest rate, the date her promotion period ended, and the payoff balance required to avoid paying the deferred interest. GreenSky communicated to the customer what she needed to do to avoid paying interest. Unfortunately, the customer did not pay the promotional balance in full and we are unable to waive the accrued interest.  We apologize for any inconvenience the customer experienced.  It is our goal to provide excellent customer service.

  Customer response

  04/30/2024

   
  Complaint: 20862773
  
  I am rejecting this response because the terms of the loan were not given until after the loan was accepted. Had I know of the high interest rate, I would have never accepted the loan. 
  
  Sincerely,
  
  *********************

  Business response

  05/03/2024

  We apologize for any inconvenience the customer experienced. ********************** records indicate the customer was mailed the loan agreement when the loan was approved on June 12,2021, and should have received the loan agreement within the next 10 days depending on mail delivery times.  We do not have any record that the loan agreement was returned to us as undeliverable.  GreenSky also sent options for the customer to access her loan agreement via email at time of loan approval. While we understand this is not the response the customer is seeking, ********************** communicated to the customer the amount that she needed to pay and the date she needed the pay the purchase amount to avoid paying interest. Unfortunately, the customer did not pay the purchase balance in full, and the interest accrued.  GreenSky is unable to waive the accrued interest.  We apologize for any inconvenience the customer experienced.

  Customer response

  05/03/2024

   
  Complaint: 20862773
  
  I am rejecting this response because the terms were still not given to me until the loan was already accepted. If I had known the terms prior to, I would not have accepted the loan. The greeting letter that was sent did not have terms, once you click on it and accepted it, it was already too late. The loan had been accepted. I am not agreeing to pay the high interest. You can put me in collections if need be. I don't mind paying back for the window but I am never paying the high interest. Again put me in collections if you need to. I have read numerous complaints regarding matters such as this one on their company. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The contract presented (which we did not get a copy of) was pushed during evening and working hours, after we spoke to ********** supervisor to confirm, given my credit and the selling point that it would be a principle payment "like a car payment" - which was signed at 10pm as our preemie baby was crying and just came home from the ***** but what they slid in, was the same contract, promising it was updated but with a deadline, the contract was with an absurd interest, considering there wasnt supposed to be any, as well as my near perfect credit score ,it should not be *****% interest rate given any type of loan. I was misinformed about where the loan was coming from and who I would be paying. I have made faithful payments for approximately 6 months and the amount hasn't budged, this is a scam. 183$/mo and 20$ goes to principle, so there is no reason to still be at the starting amount ****** after paying 500$ through my debit/ down payment. Didn't know they (FLD&W/ FLW&D) took the loan out for ******. Not to mention! It's an unfinished job, absolutely not paint ready. Parts still not installed. Was left 6 tubes of calking, I am an electrician, not a ************* installer. This is absurd. I have been given the run around 6 times by FL window and door or FL door and window as well as green sky, although they feel confident calling at 8pm for collection, on a pending payment, only to hang up on me. I asked to speak with management, and the manager ********, made herself unavailable. As I see it now there is no resolution, I'm left to complete the job, make pointless payments, and deal with rude and un-empathetic customer service staff for the most part, if I see an issue. I have had 2 prior cases opened (still opened) and they were unresolved. I currently have a 3rd opened. This is fraud at this point.

  Business response

  04/24/2024

  GreenSky is the loan servicer and did not participate in the installation or sale of the project.  GreenSky spoke with the customer and was advised the merchant left 6 tubes of caulking, left some metal things for the windows, and the sliding door gets stuck.  The customer confirmed the windows and sliding door were installed and are functional.  GreenSky reviewed the account and determined that the customer activated the ********************** account and agreed to the loan terms submitted by their merchant prior to the merchant transacting four months later.  GreenSky notified the customers merchant regarding the incomplete project.  The merchant stated that the customer indicated on 9/15/2023 that everything was complete,the job passed inspection, and they contacted the customer on 4/22/2024 and offered times during normal business hours to come install the s**** covers.   However, none of the dates and times offered worked with the customers schedule.  GreenSky confirmed with the City of ******** of ******* that the customers project passed inspection in September 2023. GreenSky contacted the customer and confirmed the windows were installed and are functional and advised the customer that this matter is outside of ********************** and while we understand the times and dates offered by his merchant does not work with his schedule, he would have to work with the merchant directly regarding the time and date for the merchant to come out and put the s**** covers on the windows.  While we understand this is not the answer the customer was seeking, this matter is outside of GreenSky.  We apologize for any inconvenience the customer may have experienced and we strive for excellent customer service.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩