Complaints

This profile includes complaints for Virtual Imaging, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Virtual Imaging, Inc.

  6105 Peachtree Dunwoody Rd Bldg E Ste 145 Atlanta, GA 30328-5909

  
• 

  Virtual Imaging, Inc.

  1140 Hammond Dr NE Ste I9160 Atlanta, GA 30328-8207

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 2 years ago I paid Virtual Imaging $6000 for 10 full body scans to be used over a 10 year period. I am now on my 3rd year and would like my 3rd of 10 scans. I have been trying to schedule and appoint with them for days. I have a text message from them from last week saying someone would contact me to schedule an appointment. I have also in the days following called and left several messages saying that I would like to schedule my next appointment. Nobody is answering the phones and nobody is returning my calls.

  

  Business Response

  Date: 02/27/2025

  Mr. ***** and I have resolved his concerns very amicably.  We have updated his membership to include the brain scan and extended his agreement terms.

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Virtual Imaging (VI) offers in the radio a free scan. ******* ******* and ***** ****** are the ones that promote this offer in *****************. I went on 01/14/2025 to the VI office in ******* to get my heart scan however, in my opinion, this offer is just to bait you buy a long plan service. The speech is similar as a timeshare seminar, which I dont mind but after I was clear I would need a day to think about it, the salesperson, ****** *******, changed her attitude to negative and rude. Was not a good experience at all however at but at the end I got the heart scan, bad news are they never emailed me my scan results, so their promise wasnt fulfilled. My expectation is to get my results. I notify by email this issue to the salesperson but didn't get a response.

  

  Business Response

  Date: 01/25/2025

  Hi ****************************** I have tried to reach from my personal cell phone but I did not have any success.  I would like to talk with you directly regarding your experience and hopefully make this a win-win.  I do want to confirm that your reports were emailed per your request on 1/15/25 at 12:23 PM.  Supporting documentation of your consent for this report to be emailed and the email showing proof this it was send is attached. I will also be personally addressing your concerns with the person you met with.  Please call me or email me so that we may discuss your concerns directly.  The office line is (770) 678-SCAN and my personal email is *********************************************************************  ***** ******, COO  

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******** ****

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So in April 2024 my husband and I had a full body scan done we paid 4000 dollars after getting the results showing i had a mass the size of a lime on my ovary I decided to get it checked out no mass I got a second opinion no mass I was also told nothing was wrong in my neck turns out I have arthritis bulging disk and inflammation that is pressing on my spinal cord. They said I have a tree in bud in my lungs nothing on a ct I had done. So these issues that were listed are not true and my husband refuses to go and spend anymore money since my stuff has all come back negative. We would like for our care credit to be refunded especially when I've spent thousands of dollars on **** visits since.

  

  Business Response

  Date: 10/16/2024

  To Whom It May Concern,
  I am writing to you today to address Ms. ******* complaint.
  Virtual Imaging, Inc. takes pride in providing high-quality medical imaging services to our patients. Our board-certified radiologists and experienced technologists are committed to providing our patients with the safest and most advanced technology. We use state-of-the-art equipment and adhere to the highest standards of care in the industry.
  Our executive director spoke with Ms. ***** today and expressed our concern for her health. We understand that Ms. ***** has sought additional opinions from other healthcare providers however, after reviewing Ms. ******* case, we stand by the original quality of her CT scan.  We are confident in the accuracy of our imaging and have offered Ms. ***** a follow-up scan at no additional cost, as well as a specialized scan for her husband, which was well received. We are still in close contact with Ms. ****** as our biggest concern is always the health of the people we scan.
  We hope that Ms. ***** will accept our offer. We are confident in the accuracy of our imaging and believe that a follow-up scan will provide additional helpful information.
  Sincerely,
  Virtual Imaging, Inc.
  
  
  
  

• Initial Complaint

  Date:08/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At a festival, a booth attendant stopped me, my wife, and our 8 week old child.She offered me a $50 heart and lung CT scan. I said I was interested, then she said my wife would need to buy one too as it was a 2 for $99 deal.Fine, thats okay I agreed. $99 is still a good deal after all. Then when I got home I did research about this 'company' and it turns out, it's just one guy, and the service offered is NOT a CT scan. The service offered is actually an information session, wherein I am required to be interviewed for 30 minutes while they apply sociology pressure to convince me to buy a $10,000 health subscription.Think thats bad? It's worse. According to their made up policy (not told to me or listed on the contract) not only do I have to sit through the 30 minute timeshare health seminar, my wife is required to be present at the same time in the same room.Pretty weird huh? It gets worse. They also have a policy (not listed on the contract or said to me in person) that children are not allowed in the building...So they are requiring both caregivers to sit through a health presentation/mind control, while separated from our 8 week old child, which was, I remind you, used as a selling tactic by the woman at the fair who signed me up.This is not what I signed up for, which is a medical image.

  

  Business Response

  Date: 09/06/2024

  Dear BBB,

  I have personally worked with *** to resolve his concerns and refund his $99.  He never actually came into our office or met with any of our staff. 

  I have invited him to come in as my guest and scan with absolutely no strings attached. 

  He has since removed his negative ****** review so I believe he feels that his concerns have been addressed. 

  I have attached screen shots from my text exchange with *** that will support my response to the BBB.

  Best Regards,

  ***********************, Managing Director **************

   

  Customer Answer

  Date: 09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Self and my significant other had an appointment on June 21,2024 for a free Heart scan&Brain Firstly there was a high blood pressure sales pitch presented by an upselling salesperson that seemed to last for hours as if you were held captive in one room.I was eventual told they would do in-house financing minus the1580.0 we had already paid for the scan we had agreed to that day for a full body scan. We were then told that they I could only do care credit. I was then told that the interest rate was high, and we declined.I did verbally agree to the1580.00 for the body scan only for that day in the office.We did not agree to any long-term plan. My debit card was charged for $1580.00, and we had our body scans and left. A Few days later the salesperson called stating that they had come up with a cheaper plan for$4000and I could put it on care credit. And then told that they could not do in house financing because I did not sign the correct paperwork to authorization for automatic debit, and I declined I did agree to the $1580the day we were there for the scan we received that day.I then reassured the salesperson that I only authorized the debit card payment for the $1580.00.Then I find out they had charged my Care Credit $4000.00 plus dollars by calling care credit,and the representative stated that the ********************* was not authorized to chargemy Care Credit account since they did not have the physical card. Care Credit ended up canceling the overall charge. But now my bank has an unauthorized $117charge from Virtual Imaging **************** location. I seek to have this charge &all futurecharges dropped because this is not what we agreed upon.I have repeatedly called twice a day for 7days in a row asking to talk to management,and each time the receptionist consistently says that they are not available and that I should expect a call within2 days.I have yet to receive a phone call I even called to speak with the salesperson and told she was let go.

  

  Business Response

  Date: 07/23/2024

  Dear BBB,
  
  We take customer feedback very seriously and are committed to addressing any concerns in a timely and fair manner.
  
  We acknowledge that there was an issue with the care credit charges, which we promptly addressed by reversing the charges on 6/28. As of 7/23, we have reversed all charges associated with the payment plan and canceled any future payments. We understand that there was a delay in canceling the recurring payment, and for that, we sincerely apologize. We have already spoken with the customer to express our apologies and ensure that the matter has been resolved to their satisfaction.
  
  We were also deeply concerned about the customer's experience with our salesperson and want to make it clear that we never wish for any of our customers to feel subjected to high-pressure sales tactics. We have addressed this internally and taken steps to ensure it does not happen again.
  
  As a token of our appreciation for the customer's understanding and patience, we have offered them a complimentary follow-up scan next year at no additional charge. We value our customers and want to make things right with them.
  
  We are committed to providing excellent service and will continue to improve our processes based on customer feedback.
  
  Sincerely,
  ***************************
  Virtual Imaging, Inc.

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went in for a heart scan for myself and my husband. Got taken into a room a given a hard sell about buying a very expensive imaging plan. We thought it would be so helpful. The results said my husband's heart was dangerously blocked. He went for a heart catheter test and it wasn't even blocked enough for stents. The doctor wouldn't look at or use virtual imagings disc or report. Then I went to my primary care physician and she wouldn't look at or consider any of my concerns. I took it to my bone Dr he would not view the disc or consider the report at all either. So three doctors didn't consider it helpful. We are paying monthly to Care credit (they applied for a joint account for us!) a lot of money (to me) every month for this useless "membership " my husband asked his ******* care physician if he could get the virtual colonoscopy when she said he needed one (we stupidly paid extra for virtual colonoscopies also) she said no he needs a traditional colonoscopy. What good is this imaging if doctors act annoyed when you try to give them the reports and won't use them??? I feel we got scammed!! We would like our money minus the one scan each we got, refunded to Care credit or us so we can pay off Care credit and this "lifetime membership" cancelled.

• Initial Complaint

  Date:09/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to a radio ad for free heart and lung scan but when I spoke to the pre-scan person, I explained that I wanted to do a full-body scan instead and would happily pay the additional fee. Then the high-pressure sales pitch started to get me to sign up for a 5-year plan with one scan per year at a cost of $205/month for 24 months and no interest fees. I was given several pages to sign/initial where highlighted (it was like a real estate closing where you're handed one sheet at a time and you sign or initial where indicated) and I went along with it, like a dummy! Five days later (today), I get a credit card statement for a new account and *****% interest rate but no interest if paid in full by Oct. 7, 2022. In looking thru my paperwork, I found a "Purchase Agreement" that I signed which states that I will pay in cash or thru their affiliated credit plan only. No other payment options and no cancellation or rescission of the agreement is possible. I don't want any further affiliation with this firm and would like to settle the issue by voiding the agreement and paying the $600 extra fee plus $230 "reading" fee (in cash) as I was originally told that I could do since I was foregoing the free heart and lung scan and doing only full-body scan which took all of 6 minutes! I will happily provide copies of all paperwork if needed and admit that I was not smart to sign everything as told to do.

  

  Business Response

  Date: 09/22/2022

  We sincerely apologize that your experience with virtual imaging was less than perfect. We try hard to not only to meet the expectation of our clients but to exceed those expectations. After scanning nearly ****** people here in the Atlanta area and saving hundreds of lives we can assure you that your decision to be proactive with your health was a wise one.  However we realize our services may not be right for everyone and we respect our customers right to choose their health plans.  Per your request we have adjusted your account to allow for a one time scan and cancelled the option for annual scans.  Should you have any additional concerns or questions please do not hesitate to contact us. 

  Sincerely,

  *******************

  Director