ComplaintsforAmerisave Mortgage Corporation

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/01/2024 we had flooding in our basement that lead to needing our carpet in the whole basement torn out and a dry company came out to dry out the basement and get the moisture out. We need all new flooring and baseboards as well. We filed an insurance claim and per their policy, our checks were written out to my husband, me and the mortgage company. We signed them and returned them to the mortgage company to sign and return. The signed the first check within a couple weeks and sent us the money. The second check, we are still waiting on. They will not release our money. They state we were behind on our mortgage then the flood happened. We were in the middle of a modification which has since been approved and everything is good in the loan. It is now July and we need the funds to fix our basement. We are making the repairs ourselves and need the money to purchase the flooring and supplies. They state the won't pay us until the repairs are done. I was told by one person to send a letter and list of supplies and cost needed and they can approve disbursement. They are now saying they can't. We are 3 months into this and still have no basement. My daugther's room is down there and currently has cement floors. This is ridiculous. We are being told something different by everyone we talk to. We just want to do our repairs so we can have our home back!

  

  Business response

  07/12/2024

  Thank you for the opportunity to respond to the concerns you recently submitted through the Better Business Bureau (BBB), which we received on July 10, 2024.In your correspondence, you stated that you faced property damage because of a flood, filed an insurance claim, and signed loss draft checks for our company to endorse. Still, we refused to release more than one check because your payments were past due before the damage occurred. However, a loan modification brought the account current, and you require funds to repair the property, but we will not release a payment until the repairs have been completed. You mentioned that you were advised to send a list of supplies before the disbursements can be approved; however, we claim that we can no longer release the funds and consistently provide contradictory information.  You requested a refund. We have reviewed your concerns, and our response is indicated below.

  Our records show that your loan was successfully modified on June 10, 2024, which brought the account current and due for the July 2024 payment of $1,961.44.

  We were notified about the damage sustained to your property when you contacted our office on June 11,2024. Our office advised to provide a signed letter and estimated cost of repairs. Upon receiving this information on June 14, 2024, an insurance loss proceeds check of $4,599.81 was endorsed and mailed to you on June 25, 2024.  

  We can confirm that you contacted our office on June 28 and July 1, 2024, to inquire if we obtained additional loss draft proceed checks and were advised the funds had not been received yet. On July 1, 2024, we received a loss draft check of $4,953.60,which we began processing for endorsement. On July 8, 2024, we received approval from our **************** to release the approved referenced funds.  A representative advised you of this information during a phone conversation on July 9, 2024, and informed you that we can only endorse and release funds in increments of 25 percent because your payments were delinquent before the property damage occurred. 

  Please be aware that on July 9, 2024, a partial payment of your insurance loss proceeds of $1,238.40 was deposited to the bank account that you have specified. Additionally, on July 10, 2024, the final loss draft payment of $3,715.20 was remitted to your bank account. Please allow up to 3 business days to receive the funds in question.

  We sincerely regret any inconvenience we may have caused when you contacted our office to discuss this matter. We hope this correspondence satisfies your requests.
  
  We believe that this response fully addresses the concerns outlined in your BBB correspondence. You have a right to request any documentation we relied upon in developing our response to your concerns in addition to any documentation already enclosed with this response. 
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We closed on our old home over two months ago and still have not received our escrow balance check from Amerisave. They claim they sent it out to our old address. However, we have had our address forwarded to our new address prior to them having sent the check out. They are now telling us it will be another ***** days before we get another check issued to make sure the original check wasnt cashed.We closed on 5/1/2024.It is now 7/3/2024. And we have still not received our check.

  

  Business response

  07/09/2024

  Dear *************************** and ***********************: 
  
  Thank you for the opportunity to respond to the concerns you recently submitted through the Better Business Bureau (BBB), which we received on July 4, 2024. In your correspondence, you stated that you sold your property two months ago but have not received your escrow refund check. You also said that you were informed that the check was sent to your former address, but you updated your mailing address before the funds were issued. You further stated that you are being advised to wait ***** days for another check to be reissued. We have reviewed your concerns, and our response is indicated below.
  
  Our records show the loan was paid in full on May 1, 2024. Although we received your request to change your mailing address on file to reflect the above-referenced address on our ********************* on May 14, 2024, your records were not updated when the escrow refund check of $7,040.94 was mailed to your previous mailing address on file on May 16, 2024.
  
  Please note that per the *********** Settlement Procedures Act (RESPA), we have up to 30 business days to review and respond to inquiries sent to our ********************* or any other means of communication. Additionally, our office answers inquiries in the order they are received.Due to the volume of correspondence, we receive, receiving a response may take this full timeframe. For immediate assistance, please contact our *************************** at the number below.
  
  On May 31, 2024, we responded to your email received on May 23, 2024, and confirmed that your mailing address was updated to the above-referenced address. On June 18, 2024,we opened a task to reissue the funds after you contacted our office and advised the escrow refund check had not been received yet. As such, on June 24,2024, the check for $7,040.94 was successfully reissued and mailed to the above-referenced mailing address.
  
  Our office recommends allowing 15 days for mailing. If the check is not in your possession after 15 business days, you may contact our *************************** at the number below to request the funds be reissued.
  
  We appreciated the opportunity to service your loan. We believe that this response fully addresses the concerns outlined in your BBB correspondence. You have a right to request any documentation we relied upon in developing our response to your concerns in addition to any documentation already enclosed with this response. If you have any questions concerning this response or require additional assistance, please contact our *************************** at                       **************, Monday through Friday, from 8:00 a.m. to 8:00 p.m. CST.

  Customer response

  07/09/2024

   
  Complaint: 21940880
  
  I am rejecting this response because:

  It is now 7/9/2024. We still have not received our escrow check in the mail. We have received plenty of other mailed responses every time we send a secure message. How is it that you do not send checks certified mail? Or deposit electronically. We have never ever been late on our payments to our mortgage.

  This Issue is not resolved until we officially have our escrow check. I ask that you please send our check to us via certified mail with a tracking number. Or that you send it to us via electronic transfer. 
  

  There is no way to prove to me that as of right now your company has actually sent the check to us. 
  

  We have no tracking number, no check? 
  

  Our mail has been forwarded from our old home since we closed on the house. We have gotten other correspondence from Amerisave that was mailed prior to 5/14/24 that had been forwarded to our new address. So that reasoning makes no sense.

  Like I said this issue is not resolved until we have our escrow check.
  

  As far as I am concerned youre holding onto our money for over two months now.

  As I have no way of confirming that you have actually sent the check.

  
  Sincerely,

  
  ***************************

  and 
  *********************;

  

  Business response

  07/17/2024

  Thank you for the opportunity to respond to the concerns you recently submitted through the Better Business Bureau (BBB), which we received on July 10, 2024.In your correspondence, you stated that you have not received your escrow refund check but are still receiving other correspondence submitted from our office via mail. You also requested us to reissue the check through certified mail with a tracking number or electronic transfer to ensure the funds were sent to your mailing address. We have reviewed your concerns, and our response is indicated below.
  
  Please be advised that on July 12, 2024, we placed a stop payment on your escrow refund check of $7,040.94, previously dated June 24, 2024, and reissued the funds with next-day delivery, and a ********************* ***** tracking number of 1Z6433650190566294.  Please allow up to three business days to receive this check. You may visit the *** website for updates on your delivery.
  
  We regret any inconvenience we may have caused and hope this correspondence satisfies your requests.
  
  We appreciated the opportunity to service your loan. We believe that this response fully addresses the concerns outlined in your BBB correspondence. You have a right to request any documentation we relied upon in developing our response to your concerns in addition to any documentation already enclosed with this response. If you have any questions concerning this response or require additional assistance, please contact our *************************** at                       **************, Monday through Friday, from 8:00 a.m. to 8:00 p.m. CST.

  Customer response

  07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been attempting to pay my mortgage and calling loan serving and customer service for 20 days and they NEVER answer. I JUST WANT TO PAY MY MORTGAGE!!! I have left several messages and still not received a call back

  

  Business response

  07/02/2024

  Dear *********************************** and ***************************: 
  
  
  Thank you for the opportunity to respond to the concerns you recently submitted through the Better Business Bureau (BBB), which we received on June 27, 2024. In your correspondence, you stated you have been attempting to pay your mortgage, but when you contact our **************************** you never get a representative. You further stated you would like to pay your mortgage and would like us to contact you. We have reviewed your concerns, and our response is indicated below.
  
  Our records indicate you contacted our *************************** on May 30, ************** about a modification. The representative assisted you by transferring you to our *************************** You requested to defer your June 2024 monthly payment due to loss of income. The assisting representative advised that you could consider forbearance and advised you of your payment grace ******* You stated you could make the payment before the grace ****** ends and declined the loss mitigation assistance.
  
  Please note that we do not show any calls made to us until June 26, 2024, when you made a payment by phone. This payment was processed on June 26, 2024, for $812.31 for your June 2024 monthly payment and $7.69 towards principal only. At the time of this letter, your loan is due for $783.79 on July 1, 2024.

  
  After further review of your loan, we do not show any stops preventing you from making a one-time payment online. For your convenience, the following payment options are available:
  
  1) Pay online at.
  2) Pay-by-phone at **************.
  3) Automatic Payment Program; this program automatically drafts your monthly payments from a checking or savings account. If you would like to enroll in this program, please contact our *************************** at **************.
  4) Mail your payment directly to the following address:
  
  AmeriSave Mortgage Corporation
  PO Box 371306
  ********************-7306
  
  We sincerely apologize for any frustration or concern that *** have been caused by trying to get ahold of a representative to help make a payment. We strive to assist every borrower who calls in as soon as possible, but if we experience a high call volume, wait times *** take longer than desired. We work to ensure that all inquiries from borrowers are processed fully and any concerns are resolved to the best of our ability. Our goal is to provide you with the service you expect and deserve in the future. We apologize for not meeting your expectations.
  
  If you would like to contact our *************************** again, you *** use the number provided below for further assistance.
  
  We believe that this response fully addresses the concerns outlined in your BBB correspondence. You have a right to request any documentation we relied upon in developing our response to your concerns in addition to any documentation already enclosed with this response. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 7:00 a.m. to 7:00 p.m. Central Standard Time (CST).

  
  

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company has called me daily for 2 weeks in spite of requests to be removed from their call list. It is becoming disruptive to my normal activities.

  

  Business response

  07/10/2024

  AmeriSave Mortgage Corporation (AmeriSave)appreciates this matter being brought to its attention and the opportunity to respond. 

  AmeriSave added the phone number(s) in our records ending with 2337, 7337, and 7336, associated with the consumer to our Internal Do Not Call List on 6/24/2024, following receipt of this request. AmeriSaves phone records indicate that no additional calls have been placed to the applicable number(s) since that time. 

  In addition, the consumer may register their number with the National Do Not Call Registry at www.donotcall.gov or **************. 

  AmeriSave regrets any inconvenience to the consumer and their family members resulting from this matter. 

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Loan payoff was completed May 3 and the company keeps finding excuses to hold my refund.

  

  Business response

  07/02/2024

  Dear ************************* and *********************: 
  
  Thank you for the opportunity to respond to the concerns you recently submitted through the Better Business Bureau (BBB), which we received on June 24, 2024.Your correspondence stated that your loan was paid off on May 3, 2024. You further advised that our office is withholding your refund. You requested a refund of $12,158.66. We have reviewed your concerns, and our response is indicated below.
  
  Our records indicate the loan was paid in full on May 3, 2024. On May 7 and May 13, 2024, you spoke with our office, inquiring about the turnaround time for the escrow refund. The assisting representative advised allowing 15 business days for the check to be mailed. You spoke with our office on May 17, 2024, inquiring about the escrow refund. The assisting representative advised the refund is being processed and advised of the mailing address change request.
  
  On May 6, 2024, our office drafted your automatic May 2024 monthly payment of $5,079.93. Please note that our system verifies drafting information and account status up to 5-10 business days before the scheduled draft date. We begin processing automatic drafts 3-5 business days before the draft date to ensure that payments are posted promptly. As no request was received by our office to skip the draft, your payment was drafted as scheduled. 
  
  Additionally, as your loan is paid in full,you will be responsible for the future payment of any property taxes or insurance premiums. Additionally, your remaining escrow balance of $5,079.93 and $7,078.73 was refunded to you on May 20, 2024, via check numbers ******* and *******. This refund was issued via standard mail to the mailing address on file.
  
  On May 24, 2024, we received a mailing address change request; however, the signatures on the form did not match your closing documents. On June 5, 2024,you spoke with our office, inquiring about the mailing address change request and if it was updated. The assisting representative advised the signatures on the form do not match your Note. It was then advised that the checks would be forwarded to the forwarding address if the address had not been updated. We received an updated mailing address change request on June 13, 2024, confirming the correct address with your signatures. On June 18, 2024, you inquired about having the checks reissued. The assisting representatives advised that it could be done, but the timeframe is 30 to 60 days, and they advised on the process.
  
  On June 25, 2024, we confirmed that the above-referenced checks had not been cashed. We requested to obtain the address the checks were originally mailed to, and it was confirmed to be mailed to:
  
  *****************
  *********************
  
  As such, the above-referenced checks were reissued on June 25, 2024, and were requested to be sent to the following:
  
  128 Heron Point Ln
  ********,GA 31569
  
  On June 28, 2024, it was confirmed that check ********* for $5,079.93 and check ********* for $7,078.73 were sent via ******************** ****** 2nd-day air.You may track your package on the *** website by using 1Z6433650294486013.
  
  We sincerely apologize for any frustration or concern caused by the process of receiving your escrow refunds. Our goal is to provide you with the service you expect and deserve in the future.
  
  We believe that this response fully addresses the concerns outlined in your BBB correspondence. You have a right to request any documentation we relied upon in developing our response to your concerns in addition to any documentation already enclosed with this response. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 7:00 a.m. to 7:00 p.m. Central Standard Time (CST).

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In April, I started shopping around for a 2nd mortgage. I applied with NEW REZ at first and then my wife started receiving a large number of calls regarding 2nd mortgages. My wife talked to ************************* from Amerisave on the phone and that is when the negotiations began. I thought Amerisave was going to beat another company's offer but it turns out, Amerisave misunderstood and almost put me down for a full refinance. I expressed my dissatisfaction and then Amerisave started explaining HELOCS, and 2nd mortgages. They also vowed to beat any other offer out there, but so did another company I was shopping for a 2nd mortgage or HELOC as well. The other company told me that I needed an interest quote in writing in order for them to meet or beat the interest rate. I explained to Amerisave that I would not commit to them until I was able to see everything in writing. This is when ************************* pulled a quick one on me and told me that I needed to give him my credit card number to pay for an application fee to get the written quote started. If I remember correctly, it was supposed to by around $50 but they charged my credit card $500 right after I told Amerisave I am not yet committing. When I try calling ************************* back, another name comes up on the voicemail message and they do not ever answer. I have also tried calling customer service during business hours and they refuse to answer for me or return my calls. I never authorized $500 to be charged. Amerisave also, did not provide me with the New Mexico Advance fee disclosure. I am asking for my money back as Amerisave is using deceptive practices. Please read their reviews. A lot of their reviews talk about unauthorzed money being charged.

  

  Business response

  06/27/2024

  AmeriSave Mortgage Corporation (AmeriSave)appreciates this matter being brought to its attention and the opportunity to respond.  In researching the consumers concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. 
  The consumer was advised that the $500 Lock and Shop Fee was nonrefundable.  This language was presented to the consumer while completing the online mortgage application and prior to the consumer entering their credit card information.  This is consistent with AmeriSaves Lock and Shop Fee Agreement that was disclosed to the consumer along with the Loan Estimate (LE) prior to accepting payment.  The consumer physically entered their credit card number on the payment screen which clearly states the amount of the fee, what the fee is for and that it is nonrefundable.  This agreement is clear as to the terms of the Lock and Shop Fee and included the following language:
  In order to proceed with locking your interest rate, you agree to pay to AmeriSave Mortgage Corporation ("AmeriSave") a $500 NON-REFUNDABLE Lock and Shop Fee. Should you decide to cancel your loan application, or should your loan application be denied, AmeriSave will retain the fee collected to secure your interest rate lock.  Please refer to the Loan Estimate for disclosure of the Lock and Shop Fee. 
  AmeriSave or its employees cannot guarantee approval of your loan application or acceptance into a particular loan program.
  A copy of the consumers electronically signed Lock and Shop Fee Agreement reflecting the consumers agreement with the terms and conditions may be provided if necessary. 
  As a courtesy, the $500 Lock and Shop Fee was refunded on 6/24/2024 to the credit card initially charged.  AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily.
  

• Initial Complaint

  06/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  i had a paid up house at ************************** i had seen this house it needed to be sheetrock and needed a sewer pipe installed i know it needed some work when the real estate could not wait he sent me to a ********************* i just get $850 ss and a small aunty $200 he change all the figures to $300 ss and i now have exhalent credit at that time it was i had very bad credit *** 3 banks say my income dont cover it i am emailing you some papers

  

  Business response

  07/01/2024

  AmeriSave Mortgage Corporation (AmeriSave)appreciates this matter being brought to its attention and the opportunity to respond.  In researching the consumers concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. 

  AmeriSave makes every attempt to confirm a customer will qualify for a loan prior to moving forward, and a loans final approval must come from a qualified underwriter reviewing all documentation including verifying the customers income. An underwriter reviewed the income documentation provided by the consumer, which included an annuity from ************************** and determined the annuity income could be used to qualify for a loan.

  At this time, AmeriSave does not believe any financial compensation is warranted. AmeriSave apologizes for any inconvenience to the consumer and trusts this matter is resolved satisfactorily.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was shopping lenders for a HELOC and Amerisave responded on 5/14 took all my information along with a $500 up front rate lock fee to keep quoted rate throughout the application process. I should have known the up front money grab was a red flag, but I was under impression if I did not go through with loan it would be refunded. Why would I throw out $500 and get nothing in return. I was working with 2 other lenders since I felt Amerisave quoted rate was too high and closing costs near $4k. Another lender offered me 3% points lower and only $60 closing cost and no request for any up front payment. I contacted Amerisave on 5/17 to advise I'm not proceeding with loan due to way better offer and please refund $500, but they declined. Representative advised he would check to see if could be done. I then receive on 5/30 from my ***************** notification that Amerisave filed as Second Mortgagee, which should not be possible since I stopped loan and never closed anything with them. I would advise not dealing with in the future due to such a fraudulent practice and upfront fees the other 2 lenders never requested. After doing more research I seen a couple different lawsuits in the past for these same practices. I requested 6/13 to reverse filing with my ***************** and refund of the $500 and was advised is normal practice and the fee is not refundable.

  

  Business response

  06/27/2024

  AmeriSave Mortgage Corporation (AmeriSave)appreciates this matter being brought to its attention and the opportunity to respond.  In researching the consumers concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. 
  The consumer was advised that the $500 Lock and Shop Fee was nonrefundable.  This language was presented to the consumer while completing the online mortgage application and prior to the consumer entering their credit card information.  This is consistent with AmeriSaves Lock and Shop Fee Agreement that was disclosed to the consumer along with the Loan Estimate (LE) prior to accepting payment.  The consumer physically entered their credit card number on the payment screen which clearly states the amount of the fee, what the fee is for and that it is nonrefundable.  This agreement is clear as to the terms of the Lock and Shop Fee and included the following language:
  In order to proceed with locking your interest rate, you agree to pay to AmeriSave Mortgage Corporation ("AmeriSave") a $500 NON-REFUNDABLE Lock and Shop Fee. Should you decide to cancel your loan application, or should your loan application be denied, AmeriSave will retain the fee collected to secure your interest rate lock.  Please refer to the Loan Estimate for disclosure of the Lock and Shop Fee. 
  AmeriSave or its employees cannot guarantee approval of your loan application or acceptance into a particular loan program.
  A copy of the consumers electronically signed Lock and Shop Fee Agreement reflecting the consumers agreement with the terms and conditions may be provided if necessary. 
  The consumer contacted AmeriSave and advised the processor that he was shopping around for rates. The Loan Originator (**)followed up with the consumer to address his concerns. The consumer advised that he was working with another lender and the ** offered to match/beat the competitorsoffer, however the consumer never provided the offer to their ** to review. The consumer agreed to continue working with AmeriSave and locked in the rate with the ** and entered their own credit card information.
  As a courtesy, the $500 Lock and Shop Fee will be refunded to the credit card initially charged within 3 to 5 business days.  AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily.
  

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Amerisave keeps spamming me with calls. Im already with a lender I did research on and chose. Ive never shopped around with Amerisave. They have called me six separate times with six separate phone numbers in the past 3 days. Id like it to stop as its pretty much harassment at this point.

  

  Business response

  06/21/2024

  AmeriSave Mortgage Corporation (AmeriSave) appreciates this matter being brought to its attention and the opportunity to respond. In researching the consumers concerns, AmeriSave reviewed the Loan Origination System for transaction history on leads, mortgage applications and communication records.
  Records show that AmeriSave received a lead with the consumers contact information on 6/10/2024. AmeriSave contracts with a credit reporting agency for lists of potential consumers in order to make a firm offer of credit for a mortgage. Under the Fair Credit Reporting Act (FCRA), ************************* are permitted to provide this information to companies in order to make offers to potential consumers. The process identifies consumers through prescreening based on a predetermined set of criteria. Once the consumer is identified through the prescreening process, the credit reporting agency provides AmeriSave with limited information about the consumer (name, address and phone number) in order to contact them with an offer.  There will be inquiries on the consumers credit report showing which companies obtained their information for prescreening, but those inquiries will not affect their credit.  AmeriSave employees started to contact the consumer upon receipt of the trigger lead details.  The consumer may view the Federal Trade Commissions (FTC) website for more information about a lenders ability to send prescreened offers as a result of receiving a trigger lead from a credit reporting agency.  *********************************************************************
  
  To resolve this matter, the consumers phone number ending in 6959 was placed on AmeriSaves Do Not Call List on 6/13/2024. AmeriSaves phone records indicate that no additional calls have been placed to the applicable number since that time.
  
  AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily.
  

  Customer response

  06/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I'm filing this complaint based on deceptive mortgage practices, false statements about AmeriSave ability to offer a loan and fees that the mortgage company didn't provide. May 10th, 2024, *********************************** (NMLS ID# ****** said that he would send me $1000 if his company AmeriSave (NMLS ID# ***** could not beat my current loan estimate. ******* said "Part A & B and lender credits are controlled by the lender. All other parts are not, so you shouldnt compare part C and D because it includes estimates of attorney and title fees which are not chosen by the lender. NC is an attorney state which means you pick the attorney and title company. If you are choosing the attorney/title company that means the one you select supersedes any estimates listed on the Loan Estimates. In addition, D-H are also estimates not controlled by the lender. Lenders can manipulate the prepaid items to make it look more attractive, when in reality it will be the same will everyone end of day. This is why you should only compare line A+B+lender credits. If we are unable to beat the Loan Estimate you provided, to get the $1000, you need to close on the Loan we could not beat and provide us the Closing Disclosure to prove nothing changed with the rate and lender controlled fees." On June 5th, 2024 to inquire how the $1000 would be sent to me. ******* responded saying, "Submitted to management for review. I did notice the final APR was *****% versus the Loan Estimate showing *****% and the title company fees were higher than the loan estimate. The fact that the APR is higher may disqualify you but lets see what they say." ***************************** (NMLS ID# ******** "The APR is what is used in the comparison. To qualify the APR would have to have been equal to or lower than the one provided on the Loan Estimate. Unfortunately, this would not qualify if the APR was higher on the closing disclosure." Line A+B+lender credits did not change on the final closing document.

  

  Business response

  06/25/2024

  AmeriSave Mortgage Corporation (AmeriSave)appreciates this matter being brought to its attention and the opportunity to respond.  In researching the consumers concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records.
  AmeriSave understands the borrowers concerns with getting the loan to closing as the review process for this loan took longer than we had hoped. AmeriSave has had higher than usual volume recently but is still focused on providing good service to our customers.
  A review of the records does not support any inappropriate activity by AmeriSave employees. The offer in question states that the guarantee is based on APR, and the consumer closed on a loan with a different lender with a higher APR than the one provided to us, therefore they do not qualify for the offer.
  A copy of the consumers electronically signed Agreement reflecting the consumers agreement with the terms and conditions may be provided if necessary. No monies were collected from the consumer.  ***** consulting with legal counsel,AmeriSave feels restitution is not warranted.  
  AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩