Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Bulldog Movers in January to pack the contents of our rental and store in their warehouse until our home was ready in March. We have a baby and we needed to move quickly so we hired Bulldog Movers to pack all the contents of the rental. We purchased full replacement insurance for the move. In March when they brought the items, a television arrived cracked, they damaged the mantle in our brand new home splintering the wood and chipping the paint. The following day the second television that was below the damaged mantel stopped working. They did agree to replace the tv that had arrived cracked and not the other. And lastly, a brand new in-box Hermes watch band that had never been used or worn became missing. They denied the request to replace it and stated client packed and they closed the case. No one has responded to my email requesting to appeal or further explanation. A terrible experience going through a vulnerable time moving.

  

  Business Response

  Date: 09/19/2023

  we have reached a settlement agreement.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bulldog Movers will not contact me about a damage claim.See below:Sent: Tuesday, September 20, 2022 To: '*********************' <***********************************>; 'claims' <*******************************>Subject: RE: Bulldog Movers, ***** ***************** move 08.25.2022 Hello,Havent heard from anyone from your claims department??How can we get this moving?Thanks, ***************** From: ********************* <***********************************> Sent: Tuesday, September 13, 2022 To: ***************** claims <*******************************>Subject: Re: Bulldog Movers, ***** ***************** move 08.25.2022 Hi ****,I am sorry to hear about your move day experience. I have included our claims department in this email. ******, from claims, will be in touch with you in a timely manner. We do appreciate you moving with us and I will follow up with ****** to make sure we are on track with the claims process. Thank you again, ********************* Bulldog Movers, Inc. Direct: ************ Cell: ************ Main: ************ Fax: ************ ******************************** www.BulldogMovers.com ________________________________________From: **************** <****************>Sent: Tuesday, September 13, 2022 To: ********************* <*************************************>Subject: RE: Bulldog Movers, ***** ***************** move 08.25.2022 Hello *****, I have been waiting to be contacted by you guys asking how our move went but since I havent, I wanted to reach out to you.With all of the pre-signing discussion to use Bulldog movers we had great expectations unfortunately all of the move didnt go that way.First ... "2 of the 4 inexperienced movers being trained at our expense dropped a piece of wrapped furniture and broke the marble top of an ornate credenza"

  

  Business Response

  Date: 10/04/2022

   Bulldog Movers *****************  left two message for  ************. We have not received a call back to discuss his claim.

  The direct number for the ***************** is ************. Please speak to ******************************

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Bulldog Movers for service on Tuesday 5/31/2022. At our final destination the moving team had nothing in mind but to leave as fast as possible at a minimum of customer service. I regret being 'persuaded' by the team leader to give the 4 movers $40 each as a tip for doing a good job (additional $160). In the afternoon of the move I called ***** (the so-appointed move coordinator per text message) as well as the cell phone of the moving crew lead (*******) regarding a missing leg off of a ShopVac, I never got a response from either. By the weekend I realized that a suitcase was missing that was filled with my athletic shoes. On the following Monday 6/6/22, I sent an e-mail to the salesperson (*********************). He replied 'I am sorry to hear this' and copied his response to a generic e-mail ******************************** On Tuesday 6/7/22 I was called by ***************************** (Claims and ***************** which started a ****** period of non-resolution voicemail responses. During that period, on 6/15/22, I sent a detailed claim totaling $1,114.93. On 8/23/22 I called and spoke with ************************************* who flatly denied my claim and basically called me a liar. All of this is in spite of me having paid in advance for 'Full Value Protection to cover loss and/or damages' at REPACEMENT VALUE. There is much more information I can share but not enough room here to be complete.

  

  Business Response

  Date: 09/01/2022

  Bulldog Movers initiated a thorough trace for the items listed as missing. In Addition to our search we spoke with our lead personnel on the move and he stated that nothing was left on his truck. in our search, no luggage were found in our warehouse. The missing luggage did not return to our warehouse. We must, therefore, conclude that all items, which came into our possession were delivered. Based on the information presented, we find we are unable to offer compensation.