Business ProfileforGeorgia Natural Gas

I manage my elderly ****'s finances and upon paying her bills, I realized how costly her gas bills were with GNG. She has had long-term dimentia and did not realize she had to update her plan to continue with gas savings. Consequently, I decided to switch her to another competitor since they has a slightly better rate and that GNG made good profit from years of service. Consequently, my transfer failed several times and upon investigation I was told by competitor that there was some discrepancy with the acct info between ********************** and the main gas company, *********** light. Apparently, the name was incorrect on the acct and that ********************** explained it could not be changed for various reasons. For 3 months, I would call and get a different excuse to why the name change could not be done because we could only open another acct to make the correction. They would not allow us to transfer with just making a simple change. After getting the run around, I attempted to call *********** light multiple times to tell them what was happening. A few reps told me to call my provider directly to work this out because they do not work with customers directly. However, one rep was nice enough to investigate this and made the change. I am totally grateful to her. Otherwise, we would have been stuck with GNG again which enraged me after knowing that they were making excuses for preventing us from switching services. They made the error because only they could communicate with *********** Light and refused any attempt to correct it. I am saddened that they would go through such lengths for something so trivial. I am convinced that this was done purposefully as I spoke to supervisors who were feeding me info that was later debunked by *********** light. They told me that they could not correct the acct profile; however, I was able to call *********** light and get the issue corrected. This issue has being reported because this is unfair competition practices.

We are sorry you are having this experience; we will be glad to discuss your concerns with you. Please you may give us a call at ************** or ************ We are available Mon - Fri 7am - 8pm and Sat 8am-5pm. Thank You.