Customer ReviewsforSCANA Energy Marketing

I was a customer with ********************** for over 20 years. Paid my bills on time. I moved out of state last fall. Paid what I thought was my last bill. Spoke with an agent on disconnecting my service. Thought all was good. Fast forward eight months. I've been turned over to collections and had my credit score impacted over $60. Wasn't aware that I owed a dime. Wasn't contacted. Thanks SCANA.

We are sorry to hear this ****************. Your account was disconnected per your request and a forwarding address was included, however, the final bill was not paid. We continued to mail the notices and final collection notices and nothing was returned by the ***** If we can review further or provide copies of the notices, please call us at **************. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

SCAM! I like I would imagine 95% of the public do everything electronically. Because of this I do not open mail from them as I manage my account virtually. They automatically renewed me since I didn't respond to mail. This is a very shady tactic, corporate corruption and greed at its best. I was locked in for two more years at a higher therm and would have been charged $300 to break a contract I did not agree to. ************, SHADY! This should be illegal, even from the portal I can't opt out or see that it's about to auto-renew to it.

We are sorry to hear this and for any misunderstanding you may have received when you opted in for Auto Renewal on your account in January 2021. At that time you received confirmation of your selection along with the Term and Conditions of service. Your monthly online statement reflects the months remaining on your fixed rate plan, and we did mail a written communication in November 2023 to advise of your new rate information or to call us for option.  At that time, we did not send a paperless notice. Our records show you were able to speak with someone and they updated your rate without penalty and removed you from the auto-renewal option. We thank you for taking the time to voice your concerns and if we may be of further assistance, please call our *********************** at **************.  Representatives are available Monday - Friday  7am - 8pm and Saturday 8am - 5pm.

Scana Energy,is a rip off.... I paid these ppl over $600 in 2 months,and I only have a water heater and furnace in my resident that run off gas... Plus,I am never home,since I travel with my job

We are sorry you feel this way. Your increased usage over the past couple of months is due to the cooler weather we experience from December - February each year. Your usage is inline based on previous years consumption. This information is available to you online through MyAccount. Since you travel for your job, you may want to consider lowering your thermostat or installing a programmable thermostat and change the water heater to an energy saving or "vacation mode" setting. This will help lower your costs during those times you are away from home and not using the natural gas. If you need assistance with paying your bill, you may contact your local ************************ ************************************* to see if they have funds available to assist. If we may review further options, please call SCANA Energy at **************. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

If I could give 0 stars I would. I have been with Scana for 20+years. I have been trying to escape this this company (Scana) for 5 months now. They just sent me another bill ****** Bill" that I will have to pay by March. They would not match competitors prices even though they and the competitors ******* the same amount of money to *********** Light for the same gas. They are more worried about making as much $ off of you as they possibly can instead of keeping you at a fair markup from the price they pay that all businesses have to charge to stay a float. I am disgusted about how they have treated me when I finally realized I could leave and it wasn't hard to switch service. There should be a cap at what some of these companies are doing it is morally so wrong.

We are sorry to hear this, and there's not enough information for us to review your specific account to address accordingly. *********** Light owns the distribution system and pipes to provide your natural gas service. The charge for the use of their system appears on your monthly bill as AGL Pass Through Charges.  The charge is passed on to the consumer with no mark-up and you will incur the charges no matter which marketer bills you for your service. SCANA Energy and other marketers purchase natural gas on a monthly basis and pricing plans (price you pay per therm) are set based on current market conditions and other factors to be able to provide your natural gas service.  All of the marketers rates are filed with the ************************* and published on the 5th of each month. I'm sorry we were unable to maintain you as a customer, but if we may review further, please call us at **************. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

Scana offers new customers better rates, but does nothing for loyal customers. Got a low quote from another provider, asked scana to match it, they refused, so l switched. Please do something for loyal customers.

We are sorry to hear this. Natural gas rates change on a monthly basis and can increase or decrease depending on market conditions. Promotional pricing to attract new customers is common for natural gas marketers and any market where the consumer is offered a choice of providers. The last couple of years we've seen the highest natural gas prices we've seen in over a decade, and thankfully, they have started to decline. It can be frustrating if you locked in when the rates were higher and to see offers for lower natural gas prices. We will be glad to review your account again to see if we can offer something lower without penalty. Please call customer support at **************. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

I am writing to formally file a complaint against Scana Energy regarding the highly unsatisfactory service I have experienced while attempting to reconnect my gas service.I scheduled an appointment with Scana to have my service reconnected, providing explicit instructions for the technician to call or text upon arrival, as I reside in a gated community (no gate code and security guard). Despite receiving four assurances from Scana representatives that my instructions were entered into the system, I received no communication from the technician.The scheduled time window was an extensive 4 to 12 hours, leading me to take multiple days off work to accommodate the technician's visit. However, the only communication I received, after hours of waiting at home, was an automated message stating that the technician had left due to the absence of anyone at the property. This lack of coordination and communication is unacceptable.Upon expressing my frustration after the fourth missed appointment, a Scana representative informed me that the technician "will not" call, as it is handled through automation. This conflicting information highlights a severe inconsistency in Scana's messaging and internal processes, resulting in a frustrating customer experience.Over the course of two weeks, I had a total of six appointments scheduled, all of which were missed due to the absence of necessary texts or calls and ensuing arguments. This ongoing inconvenience is not only infuriating but also deeply concerning, as my elderly father, who is in his upper 80s, has been without gas for two weeks, affecting our ability to cook meals.To compound these issues, Scana Energy charged me an early termination fee of $150, a fee I find completely unjustifiable given the abysmal level of customer service provided. I kindly request your intervention to ensure a fair resolution to these matters.

*********** Light (AGL) performs the service requests for all of the marketers. We access AGLs system to schedule the appointment and the options are for a phone call or text message, which are completed by them. Because of the medical condition in the home, you were given an over-ride so that your appointment could be worked in, and those appointment times can be up to 8 hours.  Our records show the AGL technician did contact you by phone and was unsuccessful in reaching you to gain access. We apologize for any inconvenience this may have caused and your account has closed with a credit balance.  Your account does not reflect an exit fee being charged at this time. If we may review further, please call us at **************. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

I was disconnected today. I did have a past due but I intended to pay both bills with my next paycheck. I never received a call or email and my bill says after such date pay this. I was paying this and this is such a smack in the face as people go through hard time but Scana doesnt see that and cuts you off without warning. NO DISCONNECT NOTICE! I will be changing services or will go all electric.

We are sorry to hear your services were disconnected and show the services will be restored today. We confirmed that notices were mailed and a courtesy call was placed prior to the service being disconnected. To avoid disconnects, we allow you to set payment extensions on your account by phone or online through MyAccount if you need more time to pay.  We will be glad to review your account in more detail. Please call us at **************. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

On September 6, 2023, Scana Energy disconnected my gas over a 26-day past due bill, even though the next bill wasn't due until September 11.I have called Scana, and the supervisor claimed that anytime a gas bill is past due, you can be disconnected." When I told them I have 45 days in Georgia, the supervisor said it is 45 days from when the gas was used. A lie.Additionally, Scana never notified me by mail, phone, or e-mail that my service would be disconnected 15 days before the disconnection date as legally required. The supervisor claims I was sent a letter in the mail, but I received nothing. What a liar. They also did not make the Georgia-required good-faith effort to make personal contact with me two days before disconnection by certified mail, phone, email, or any other way. No phone calls, no e-mails, no certified letters.... Nothing!The worst part is that I have been their customer since the 90s, and this is how they treat me over a small $50 past due amount. You would think that Scana would do the simple thing of sending an email notification before disconnecting your service. But it seems they want to keep customers in the dark about their disconnection date to increase their bottom line by charging enormous reconnection fees, which total $225. A truly evil company..

We are sorry to hear you were disconnected and thank you for being a loyal customer. Our records show a call was made on August 2nd and notices were mailed on August 21st and and final notice on August 29th (same in July with past due notices). We are in the process of adding additional email communications around payment reminders and disconnection notices. The deposit that was paid on your account will be credited. If we may review further, please call us at **************. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

They turned my service off for missing a $52 bill. Totally my fault and own that but I have been a customer for over four years. They then are now charging a $75 reconnection fee which is more than I even owed initially. They wont work with you at all and not helpful at all. It's just bad customer relations in general. They ****.

Thank you for being a loyal customer and we are sorry to hear you were disconnected. Your account shows we left a voicemail message and notices were sent about the account being past due. The reconnect fee is a charge for the *********** Light technician to restore your service, and to check and relight your gas appliances. The reconnect charge is being billed to you on your next bill. If we can review your account in more detail, please call us at **************. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

Very predatory. I missed a payment...sure, by fault. They disconnected service for the first time in 3 years. After I paid the past due balance, they told me that they could not restore service until I paid a depositof $150.00, but that if I chose not to restore service I would need to pay a early termination fee of $150.00. After I paid the $150.00 to have the service restored, they reconnected service and said that I would receiveanother charge of $75.00 to reconnect the service. They should be investigatedfor predatory practices!!

We are sorry to hear you were disconnected. When someone is disconnected and there is not a security deposit on the account, we require the deposit and a reconnection fee to restore service. These fees are covered in the Terms and Conditions of Service which are part of the establishment process when you signed up for service with us. The early termination fee is reviewed any time someone chooses a fixed rate plan and applies if you turn on service with another provider or request a different fixed rate plan before the end of your current term. We apologize for any misunderstanding and have credited the security deposit that was charged to your account. If you would like a copy of the T&Cs of service, please call us at **************. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.