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Business Profile

New Auto Parts

Rareelectrical.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sent the wrong part - dragged their feet on the refund, and then charged a 20% fee for their mistake. I have just canceled another order I had with them and will avoid this seller in the future.

    Business Response

    Date: 11/29/2024

    Dear Customer

    We strive to provide excellent customer service and I am sorry for any inconvenience you experiences.  Your full refund was processed, thank you for sharing your feedback.  

    Best Regards,

    Rareelectrical

    Customer Answer

    Date: 12/05/2024

     
    Complaint: 22551815

    I am rejecting this response because:

    As noted before - they waited until the very last day to respond (actually day after), and I have not received any direct communication from them nor did they refund anything.  This process formally closes tomorrow, and if I do not respond then it is considered closed and satisfied.  That is not an accurate reflection of how I feel.  I urge fellow buyers to beware.

    Sincerely,

    ******* *****

    Business Response

    Date: 12/05/2024

    We appreciate your feedback.

  • Initial Complaint

    Date:09/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a quantity of two 74.5mm piston ring sets, item #********* for a project on which I was working. After allowing my order to sit at their facility for SIX DAYS, my purchase finally shipped. My components arrived today. With much anticipation, I opened the package. Much to my dismay, the package CLEARLY STATES that these components are for a 69mm bore! UNBELIEVABLE! Two weeks of my time wasted due to total incompetence! They will be returned and I shall never call upon their services again.

    Business Response

    Date: 09/27/2024

    Mr. *****,

    We sincerely apologize for any inconvenience you may have experienced with our service.  A full refund has been processed. Once again, we apologize for any frustration you may have experienced, and we appreciate the opportunity to make amends. Thank you for bringing this to our attention.

    Customer Answer

    Date: 09/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an alternator for my boat through Amazon on 7/3/24, mainly because the seller made a representation that the part would arrive no later than 7/11/24. The seller shipped the part on July 5, and it arrived at a "carrier facility" on 7-8 and then never moved. When the part did not arrive on 7/11 as promised, I contacted the seller via online chat (apparently they don't have phones) and was told that the part was lost and they would make a claim with the shipper, and have refused to refund my money until they are assured that the part they lost is found and returned.

    Business Response

    Date: 07/22/2024

    Hello ****************,

    I am sorry your package was not delivered in a timely manner.  We are filing a claim in your behalf with USPS.  I understand this was an inconvenience to you and your family and a refund is being processed immediately. We genuinely value your business and want to ensure that every customer has a positive experience with our company. If there are any additional issues or if you have further feedback, please do not hesitate to reach out to our customer service team. We are committed to addressing any concerns and continuously improving our services.  

    Once again, we apologize for any frustration you may have experienced, and we appreciate the opportunity to make amends. Thank you for bringing this to our attention.

  • Initial Complaint

    Date:10/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product failed in less than 10hrs of use. Company offered a refund after I sent photos of the problem. They requested a lot of further details. I supplied everything they asked for. They asked if I wanted a refund or a replacement. I requested a refund. Now they are not replying to any emails and have gone silent. The part was a complete mechanical failure. A good company would want the part back to investigate the failure. I just want my money back.

    Business Response

    Date: 10/17/2023

    ******, I have confirmed two things:

    1) you received unacceptable delays on the responses to your basic request

    2) your return shipment arrived yesterday.

     

    I have confirmed that your refund is in the queue to be processed today.

    The customer service issue is harder to address, but I want to assure you it is below the standard level of service that we expect.  I am actively researching and querying the team regarding what occurred.  All apologies for the delay on your refund.

  • Initial Complaint

    Date:08/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an alternator for a tractor through them. The alternator I received from them was defective and did not work. I sent the alternator back and they refused to refund the full amount of what the alternator cost. I have requested multiple times that they make it right but, they will not.

    Business Response

    Date: 10/11/2023

    Please note multiple concerns:

    1. You submitted this return to Amazon with the reason "Order arrived too late".  We successfully overnighted the package to you!  I confirmed the tracking.

    2. The only message we received from you said you "couldn't get it to work."  We assumed you ordered wrong and replied with our warranty information, including the restocking fee.  There was no further communication from you.

    3. You then attempted a credit card chargeback for the entire original purchase price (!), after we had refunded you minus the restocking fee.

     

    This BBB complaint is going in the wrong direction.  It appears our service has been stellar and upstanding.  Please let us know if your credit card chargeback was successful or if you still need the restocking fee refunded.

  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 28, 2023, I purchased an alternator listed as: new from Rareelectrical via Amazon. The company sent me a Remanufacture alternator. I am attempting to return, but the company is not willing to refund me full amount paid. The company states that they are going to charge me a 20% restocking fee and the cost of shipping. I would like a full refund for the company not sending me the product I purchased as per the product details. I have been working on this for a month now to no avail. I've attached 2 photos of the advertised item and 3 photos of what I received.

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company does not answer phone calls. Their phone tells you to use online only. They sent me the wrong part and their online web pages prove this error.Now they think Im going to pay a restocking fee. I have no way to print the return label.They just hope if they make all this difficult, people will just go away.Ive opened an investigation with **** of America.

    Business Response

    Date: 08/10/2022

    Hello. Thank you for reaching out to us. We've reviewed your case in great detail so we may provide you with the best solutions to help resolve your feedback. Based on our research, you've sent multiple emails expressing that you received the incorrect unit and wished to dispute the restocking fee. Our customer service representatives have requested numerous of times that you send us pictures of the unit received which we failed to receive on your end after you advised you would send to us in 1-2 days. We never received any photos of the package or unit received. 

    After multiple request, you provided us with your OEM part number Yanmar ************ which we confirmed you in fact purchased the correct unit. On Wed, 10 Aug, 2022 11:47:49 AM, you specifically advised us "We did not even take the starter out of the box. We knew it was wrong just looking at it"  You did not take the time to inspect the product purchased  for your application. We've already confirmed that you purchased the correct unit so it's highly possible that your OEM part number provided has cross reference to an updated unit. The updated unit could physically look different.

    Our company takes pride in making sure our customers are satisfied with their purchase and we are confident that the unit purchased would work for your application. Per your request, we've already sent you a return shipping label RA-********* and will issue a full refund once our warehouse receives the unit back.

  • Initial Complaint

    Date:06/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 16, 2022 I bought a starter motor using this 3rd parter seller through Amazon. Order # ***-9045253-5038616, for $240.66 total. They described the item as having 9 teeth. When it arrived, it had 10 teeth so I returned it and they gave me a partial refund and charged me a $45.09 restocking fee for their mistake.I spent 2 days messaging them back and forth (countless times) through Amazon for 2 days with no resolution. I repeatedly told them they described the part as having 9 teeth (which is what I needed) and that I was sent a part with 10 teeth. I didnt order a starter with 10 teeth. I ordered one with 9 based on their description of the item.Amazon does not allow third party sellers to charge a restocking fee for items that are materially different than described. Im attaching my receipt and restocking fee, a copy of the item description from their listing on Amazon and a copy of the policy on charging a restocking fee.I am due a refund for $45.09 that they withheld for their error.

    Business Response

    Date: 07/11/2022

    You are 100% correct that there is conflicting information on that listing.  I have sent this information to our marketplace department to get the listing corrected and I have confirmed with the refunds department that you also got the restocking fee refunded.  Thank you very much for providing us with this information!  Appreciate your patience on the matter.  

    Customer Answer

    Date: 07/16/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:05/31/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have opened a claim with PayPal to receive the refund Rareelctrical stated they had made to me which they have not done. The following partial text I wrote to PayPal explains the problem with this merchant. I ordered a water pump from the seller, Rareelectrical, on 5/24/22 after hours and their website stated it would be shipped out the next business day. I contacted the merchant on 5/26/22 to see if it had been shipped out on 5/25/22 and they informed me it was not in stock and had not been shipped to me. I had opened an account on their website and my order showed that it had was being still being processed on 5/26/22 and I had not received any order confirmation from them via email on 5/24/22 or anytime after that. I emailed them again on 5/26/22 through their website and asked to cancel this order since it was still being processed and had not been completed as shown on my account. They responded to me on 5/26/22 via email shortly after receiving my cancellation request for my order that they were able to cancel my order and a refund had been applied to the original purchase method. On 5/28/22 I called PayPal via phone and asked if this merchant had issued me a refund through PayPal and I was informed the merchant had not done so. On 5/28/22 I sent this merchant an email that I had called PayPal on this same day and had been informed by PayPal that Paypal had not received any notification of my refund from them that this merchant stated he had done on 5/26/22. I asked that this merchant contact Paypal on Tues., May 31st, after Memorial Day and issue my refund by 11 AM EST on this day 3 hours after they were open for business since this merchant had responded to all my previous emails within 2 hours of receiving my emails the previous week. I informed them that if I did not receive a refund confirmation from PayPal by May 31st, 11 AM EST I would contact Paypal and make a claim. Rareelectrical has never contacted PayPal to issue my refund.

    Business Response

    Date: 07/11/2022

    It does look like we had issues with PayPal and refunds, none of which were this customer's fault.  I have confirmed this was successfully refunded via PayPal 7LV250338Y566291C.

    Thanks!

     

    Per PayPal
    Temporary Hold
    May 31, 2022 at 12:28:46 PM EDT
    Transaction ID: *****************
    Payment Status: PENDING
    Gross amount
    -$120.29 USD


    PayPal officially issued a refund back to customer on 6/10/22.
    Reversal sent to *************************************
    June 10, 2022 at 12:35:08 PM EDT
    Transaction ID: *****************
    Payment Status: COMPLETED
    Gross amount -$120.29 USD

  • Initial Complaint

    Date:05/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    tracking of package shows delivered but no package. Tried to email RareElectrical, their answer was to go to the police. I was able to get carrier and tracking number and called carrier myself. Despite that every carrier insures packages up to the first $100. My package was $95 and RareElectrical said that they couldn't file a claim because it showed 'delivered'. I talked to ***** again and they stated I could file a claim on my own behalf but RareElectrical would have to sign a waiver to not file a claim on the same package. I have yet to receive an answer with the waiver. Now I am stuck, I cannot file a claim without waiver and RareElectrical will not help. I am out the $95 dollars with nothing to show for it. This has been over a correspondence of over almost a month. Delivery was suppose to be ***** 25,2022. My first email with RareElectrical was on ***** 28,2022 and it is now May 11,2022 and still have not received email with waiver.

    Business Response

    Date: 06/01/2022

    We are sorry you are frustrated, ****.  I reviewed the correspondence the team sent you and they definitely responded according to company guidelines.  Here's the trouble: once a carrier delivers the package, they no longer own it.  We don't own it, either.  The owner of the package is the person whose porch it is sitting on.  If it goes missing from there, it's considered a theft and the proper authorities have jurisdiction.  The carrier absolutely won't approve any claim on it; we know this due to years and years and denied claims.

    Two things:

    1.  I sent you a message releasing all rights to a claim to you.  You can attempt to file your claim.  I sincerely hope it works.

    2.  It looks like you live in an apartment complex.  Perhaps your landlord has your package?

    Good luck!

Rareelectrical.com is NOT a BBB Accredited Business.

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