Business ProfileforGlobal Imports BMW

Hello,I scheduled a safety recall and inspection performed on my 2010 528i at 1pm on 7/10/23. I bought it from a used car dealer Friday 7/8/23 and searched by VIN on *** to find an outstanding recall. I scheduled it immediately. I arrived with my son 12 minutes early and had to wait around 20 minutes for an advisor. I was told it would take about 2 hours (which I saw online). When 2.5 hours passed the advisor told me just a few more minutes. Then 30 more minutes pass and he tells me it's at the car wash. Then 20 more minutes pass and I tell him we have to go. He says it's pulling up. 10 more minutes and my car arrives wet from the car wash. He mentions as we're leaving around 4:40, that the oil changes must be done on time. I get home and see that the inspection revealed a "critical" engine oil leak! It wasn't mentioned to me at all and it should've been. I don't know the oil level, condition of the engine, reliability of the car-nothing. I repeatedly told the advisor the car was for my teenage son and all he could tell me was it's a good car and he twice congratulated my son on getting a good car.Such poor service is not what I expected from a *** dealer, it was like a shade tree operation. I need to hear from someone with authority-not the Customer Relations Manager-with some information about the condition of my car and options for repair.Also, I never signed or was asked to sign and approve anything. The only text I got was a welcome after we saw the advisor and the multi-point inspection as we were walking to our car to inspect it after the service. I'm supposed to get a chance to approve or decline a suggested repair and I did not.Thank you.