We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Support Black Colleges

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for Support Black Colleges's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Support Black Colleges has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 2024 made several purchases. Business stop responding to my emails. I paid for products. Never received them. I have email the company several times asking for a refund. Nothing has been resolved. I have not received product or refund.

    • Initial Complaint

      Date:10/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 11/27/23, with expected delivery of 2-4 weeks. I reached out multiple times and was falsely told my order would be shipping soon. I have reached out several times over the last six months and the company is not replying to email or their preferred communication of Instagram messages

    • Initial Complaint

      Date:08/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been told numerous times that this would be resolved but it has not I received the communication below but no resolution yet.*** (Support Black Colleges)Feb 16, 2023, 17:04 AST Hello Barrymyoung1, Thank you for your patience and support! We are sorry your order hasn't arrived yet and that we have fallen short of your expectations. We are currently trying to fulfill your order the fastest way possible and we have taken over the case with high importance. For any items that we are unable to fill, we will reach out to you directly with options for alternative SBC products. Thank you again for your patience, please be on the lookout for an additional email with further updates! Support Black Colleges

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased clothing items during Black Friday on 11/24/22 and I never received my order. I contacted SBC via Instagram DM and email status regarding the status of my order. They said that they didn't have the items I ordered in stock anymore and asked if I wanted something comparable to it. I said yes and I never received those items. I requested a full refund for my purchases and never heard back from them. I've reached out several times.

    • Initial Complaint

      Date:07/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order, totaling ******, a sweatshirt and a pair of sweatpants on 12/23/2023. The order number is ******. I have never received the merchandise. I have reached out several times with no reply. When ordering it does state that could take 4 weeks. A tracking # was never supplied.

    • Initial Complaint

      Date:06/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was December 15, 2023. I paid $135 for a hoodie, sweatpants and a fitted cap. I reached out to the company on January 15th via email and never received a response. I reached out to their customer ********************** via Instagram on 1/22. I was told my order was now in their queue and that they were working on processing unprocessed orders and that Id receive an email once my order was processed. I then reached out on 3/10 after not hearing anything and requested a refund. They said theyd check the status of my order with their team. I then reached out on 3/20 and received another apology but no update on my order but they said theyd prioritize a refund. I reached out again 4/18 and 5/25 and have not heard anything at all from this company.

    • Initial Complaint

      Date:05/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered April 12 2023. I paid for an order and shipping with the terms that orders are fulfilled in 2-4 weeks. For months I've been given copy and paste responses from what is likely a bot before they stopped responding all together. order number #******

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent over 100 USD with Support Black Colleges and I have consistently asked for updates and refunds. They always reply saying they are working on the case but to this day nothing, hence the complaint.

    • Initial Complaint

      Date:05/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase April 19th, 2023 and haven't received any response. All of my interactions have been an automated message. No human response and they are still accepting orders. I reached out in every way they instructed me to and I still have nothing. No refund and no merchandise.

    • Initial Complaint

      Date:03/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 3 items (total with taxes and shipping: $151.20) from this company on April 9, 2023 as gifts for a religious holiday. I paid for my order in full (Order #******). I never received my items and when contacting the company, they refuse to give me the items or reimburse me for my purchase. When contacting them via email and on social media outlets, they give me the same response which I have attached below. I've contacted them throughout the year of purchasing these items and would like my money back. *** (Support Black Colleges)May 15, 2023, 15:08 ADT Hello ********, Thank you for contacting Support Black Colleges! Thank you for reaching out regarding your order placed on April 9th. I apologize for any inconvenience caused by the delay in receiving your purchase and the lack of follow-up communication. I understand that this purchase was intended as a gift for a Muslim holiday in April, and I sincerely apologize for not meeting the expected delivery timeframe. Please know that we are taking this matter very seriously. We have identified the issue and we are actively working on improving our processes to prevent similar delays from happening again in the future. Our team is doing everything we can to fulfill all orders, including yours, as quickly as possible. We will keep you updated on the progress of your order through email, and we appreciate your patience and understanding during this time. Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.Support Black Colleges

    Support Black Colleges is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.