Complaints

• Initial Complaint

  02/26/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date of incidence 02/10/2025. Attended **********************, ******************,for a visit, parked in self parking, *************************, managed by National Parking. Charge listed fixed price $5.00. Used self parking ticket and **** for payment. I was charged $ ****** on my card. Did not receive receipts, realized later about the charge, very difficult to reach the main office to resolve the issue.Believe this is fraudulent needs resolution.

  

  Business response

  02/28/2025

  Thank you for bringing this matter to our attention. We have thoroughly reviewed the incident that occurred on February 10, 2025, at the ************************* managed by National Parking.
  Upon investigation, we found that the customer used an old, previously-issued parking ticket instead of the correct ticket for her visit that day. This resulted in a system error that charged an incorrect amount.
  
  However, as soon as this was brought to our attention, we immediately issued a full refund to the customers card. The refund was processed promptly, and the matter was resolved within a very short time after the customer contacted us.
  
  We recognize the customers frustration with the initial charge and any difficulty experienced while reaching our office. We are actively reviewing our signage and customer service processes to help prevent similar situations in the future. That said, this was a case of user error, not fraudulent activity or intentional overcharging by National Parking.
  
  We consider this matter resolved, as the customer has been fully refunded and the cause of the issue has been identified and explained.
  
  Thank you,
  National Parking **************** Team

  Customer response

  02/28/2025

   
  Complaint: 22995417
  
  I am rejecting this response because:please note that I submitted the parking ticket received on that day not old one.

  the response from the company is wrong, they have not reimbursed me by check or to the ***** they did not resolve this issue, please request for documentation of payment, All the explanation by the company is untrue, I am not sure what this business is doing giving an entirely wrong information to BBB, please investigate, thank you
  
  Sincerely,
  
  ********* *********

  

  Business response

  03/07/2025

  Our records indicate that a refund was processed, but if you have not yet received it, we want to ensure this is fully resolved. Please email our claims department directly at ***************************************************************************************************** so they can review the transaction and process a refund if necessary.
  
  We apologize for any inconvenience this caused and appreciate your patience as we work to correct the situation. Our team is committed to ensuring a smooth experience for all of our guests.
  Thank you,
  
  National Parking **************** Team
  

  Customer response

  03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  02/13/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The valet drover stole $250 worth of gift cards that were sitting in my cup holder. National Parking says I don't have any proof they were stolen.

  

  Business response

  02/24/2025

  Dear ********,
  
  Thank you for taking the time to share your concerns with us. We take these matters very seriously and have conducted a thorough investigation into your report of missing gift cards.
  After reviewing our security footage and interviewing the staff involved, we found no evidence to support that this incident occurred within the scope of our valet services. We hold our team to the highest standards and have strict protocols in place to prevent such occurrences.
  
  We understand that this may not be the resolution you were hoping for, and we sincerely apologize for any distress this situation may have caused you.
  
  Thank you for your understanding.
  
  Warm regards,
  Customer Relations Manager ********************
  

• Initial Complaint

  02/12/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On October 19th National Parking (NP) had an event in which ppl working alongside of them were to report at 530am. The event was to last until noon. I along with about 10 others arrived timely (at 5:15am). We reached out with no avail to NP to get clear directions on where to meet. At 7am I reached out to my partner and let them know NP had not yet arrived. My partner told me to fill out a discrepancy form later which I did. NP arrived on the scene over an hour and a half late. I am unsure of the exact conversation of my partner and NP but NP is denying a claim that I was there and on time. Im asking NP to be truthful to the partner (Instawork) by following up and letting them know they were over an hour and half late.

  

  Business response

  02/17/2025

  Dear *******,
  
  Thank you for bringing this matter to our attention. While we understand your frustration regarding the situation on October 19th, we would like to clarify that you were not hired or contracted by National Parking (NP) but rather by Instawork, an independent staffing company.
  
  As such, any concerns regarding scheduling, attendance records, or payment should be addressed directly with Instawork, as they are responsible for their workers and any related claims. National Parking does not manage or track Instawork employees, and we are not involved in the internal reporting or verification process between Instawork and its staff.
  
  We encourage you to follow up with Instawork to resolve this matter, as they would be the appropriate party to address your concerns. If Instawork requires any clarification from us, they are welcome to reach out directly.
  
  We appreciate your understanding.
  
  Best regards,
  ******

  Customer response

  02/27/2025

   
  Complaint: 22935029
  
  I am rejecting this response because: Austin, 

  Thank you so much for your reply to my concern. I took your advice about four months ago at the end of October and reached out to Instawork for assistance as they are indeed responsible for payments, scheduling and related claims. It has been explained to me by Instawork that they have reached out to your company for solution and the claim is being denied by your company. 

  I understand that you are not responsible for payment and so I really appreciate you going out of your way to help with resolving this matter fairly. Im attaching screenshots from instawork saying that your company is denying the claim. Ive previously attached proof as to why there shouldnt be a reason to deny claim for payment. Requirements include being timely, in uniform and ready to work. Ive sent in screenshoots showing that your representative for October 19, 2024 was not on site at 5:30 am (the original call time) or even 7am. Ive sent pictures with others showing i was indeed on site and a call log from me to your company (please note Instawork blocks the real number so the number you see may not look familiar). If there is anything else that you need from me in order to assist, Im happy to send

  I am asking if you wouldnt mind PLEASE having your accounts payable relook into this situation to approve the request from Instawork. In conclusion, National Parking used Instawork as a service. I was timely to assist with that service. National Parking has unjustly given word to Instawork to deny a claim making me ineligible for pay. Thanks again ******, I appreciate your help!

   

  
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  11/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I parked at this parking on 10/19. Upon arrival back to my vehicle, I was blocked in by a SUV. There was no parking attendant on duty. There was also someone else waiting to get our parking spot, but we were not able to get out. My brother who was parked there also went back in to have them page the person to move so that we can get out. During this time, our parking apparently expired. Had I know I was gonna be ticketed, I would have taken a pic. But since I didnt, I thought the company would be understanding. I attempted to dispute this with the company before coming here. They showed camera footage of us leaving, so should be able to see footage of us being blocked in and the congestion of the already congested lot.

  

  Business response

  11/26/2024

  Dear Ms. ********************** you for bringing this matter to our attention. We understand the frustration you experienced during your visit to our parking lot on October 19.
  
  While we manage the operations and maintenance of the parking lot, we are not responsible for enforcement activities, including the issuance of parking tickets. These services are handled independently by ****, the enforcement company. As such, we are unable to resolve disputes related to enforcement actions or ticketing.
  
  We recommend reaching out directly to **** to discuss this matter further. They will be able to provide you with more detailed information and address your concerns regarding the enforcement procedures.
  
  We sincerely apologize for any inconvenience this situation has caused and appreciate your understanding.
  
  Best regards,
  Austin

  Customer response

  11/30/2024

  But its your parking lot, so that doesnt make sense. And I reached out to them first and they were not help which is why Im here.

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This dispute is in response to an attempt to collect a parking fee by ****** B. ******, Attorney for National Parking *******. I have already disputed this debt with the creditor and Parking ************************** an operation that attempts to charge drivers for parking in lots that do not have parking fee signs posted in a conspicuous place and clearly legible to users or even a kiosk or other means of paying for the parking. This was the case on 8/13/24 when my daughter parked for a short time in a vacant lot at ********************************************************************** to use her laptop. She did not even get out of the car and there were no conspicuous parking fee signs, kiosks, etc. If there was any signage, it was not prominently displayed as required by law. Therefore, the debt should not be collectible. This is the second time this company has fraudulently billed us for alleged parking violations.

  

  Business response

  11/05/2024

  Dear Mr. ******************* you for sharing your concerns regarding the parking fee for 8/13/24 at *************************************** We take feedback very seriously and appreciate the opportunity to clarify our parking enforcement procedures.
  
  Our records indicate that the lot at ******************* is clearly marked with signage at each entrance and exit, as well as multiple large pay signs throughout the lot. These signs display that the lot is enforced 24/7 by License Plate Recognition (LPR) technology, notifying drivers of the requirement to pay for parking upon entry. This signage has been placed specifically to ensure visibility and compliance with local regulations, making clear that payment is required and how to pay.
  
  In addition, the fee collection process, managed by Parking ************************** is aligned with posted regulations to notify all users. We are committed to maintaining fair and transparent enforcement and regret any misunderstanding regarding signage visibility or payment requirements.
  
  We hope this clarifies the circumstances regarding this matter, and we encourage you to reach out if you have further questions.
  
  Thank you for your attention and understanding.
  
  Sincerely,
  National Parking

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was receiving treatment at ******************* on 9/27. The individual who valet parked my car and returned it with the handle completely ripped off. He admitted that he was in a hurry and was just yanking on it hard. I filed a claim through their system and received a generic response back. I have sent numerous emails regarding my damages along with pictures and statements with no response. I have also called the company dozens of times and at each extension no one answers or either states the mailbox is full.I would like my vehicle to be restored to the condition it was prior to the employee yanking my doorhandle off. My doorhandle was working fine prior to this. This is a safety hazard.There has been a complete disregard about my vehicle or concern.

  

  Business response

  11/01/2024

  Dear Mr. ********************* you for reaching out regarding your experience on 9/27 at *******************. We genuinely regret any distress this situation may have caused and want to clarify our position based on the information we have.
  
  Upon receiving your initial claim, we responded via email on 10/02. In that response, we noted that, after careful review, we could not confirm that the damage to your vehicle was caused by our valet attendant. We deny any negligence or fault in this matter, as our investigation did not substantiate that our valet service was responsible for the damage.
  
  We understand the importance of clear and prompt communication. We apologize if there were any difficulties in reaching us and encourage you to reach out should you have additional questions or concerns.
  
  Please know that National Parking takes all customer feedback seriously. While we cannot assume responsibility in this case, we remain committed to providing excellent service to all our patrons.
  
  Thank you for your understanding and patience.
  
  Sincerely,
  National Parking

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  FAKE RATINGS!!! DONT JUST LOOK AT THE RATINGS!!! READ THE COMMENTS PLEASE!!!! They are HORRIBLE!!!!! Do not park in their garage!!!! SLUM LORDS OF PARKING GARAGES!!!! They have a janky app with pop *** and is confusing and cumbersome to use to delay you from paying. And if you walk away from your car, they will boot it within 1 minute. $75 to remove it. The parking lot attendant is hiding in an unmarked vehicle car waiting. When I called to have the boot removed and told them I paid for parking, they told me I paid at 8:36 and they booted my car before that. I have a text showing that I texted someone I was meeting at 8:37 when I got to the restaurant and a screen shot of maps showing that the restaurant is a 2 min walk from the garage. They had to literally boot my car as soon as I walked out of the garage.

  

  Business response

  04/24/2024

  Thank you for your feedback. We want to clarify that our company does not manage the enforcement or booting of vehicles in parking garages. It seems there might have been a confusion with the responsible company. We've passed on your comments to the appropriate team. For any further issues, please contact us directly at ****************************************************. We're here to help and ensure you receive the correct assistance.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 5, 2023 and January 30, 2024 I paid $41 to National Parking for Fox event parking. They sent me a violation for both dates that I did not pay then sent me to collections despite my having a transaction detail from my credit card company. When I reached out to them on email they still refused to drop my violation despite my having paid.

  

  Business response

  03/12/2024

  Subject: Response to Your Concern Regarding Parking Violations and Payments
  
  Dear ********,
  
  We are truly sorry to hear about the situation you've described regarding the parking violations and subsequent collection notices for the events on December 5, 2023, and January 30, 2024. It's distressing to learn that such an issue has occurred, especially after you've made the necessary payments.
  
  Upon reviewing our records, we regret to inform you that we do not have any documentation of a request to dismiss these violations. We understand this may be frustrating and would like to extend our sincerest apologies for any inconvenience this may have caused.
  
  Please note, National Parking is focused on managing parking facilities and operations, and we do not directly handle compliance or violation disputes. These matters are usually overseen by Parking **************** Services (PRRS), a separate entity responsible for handling such issues.
  
  However, we are committed to assisting you in resolving this matter. To proceed, could you please email us the citation details, your vehicle information, and any transaction details from your credit card company that can verify your payments? Please send these documents to ****************************************************. This will enable us to thoroughly investigate your case and determine the next steps.
  
  We appreciate your patience and cooperation as we work through this process. Our goal is to ensure a fair and satisfactory resolution for all parties involved. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
  
  Thank you for bringing this matter to our attention.
  
  Best regards,
  

  ******
  National Parking

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My partner paid $6 to park for two hours at the 935 Midtown location in *******, ** at 7:53PM on December 27th, 2023 and her car was still booted before the two hour window. We never received a receipt and the bank statement of the transaction was not considered to be a valid form of receipt, so we were forced to pay for the boot and are trying to dispute the charges. What is most alarming about the situation is that the **************** Service (ABS) representative, ******, attempted to con us to pay him $20 to remove the boot and that makes it evident to me that the employers here likely scam customers due to a possible glitch in their parking system. I was held hostage for the 30 minutes it took to resolve the issue, which was not a real solution, but instead our last resort. Their customer service line is not help and takes no accountable for errors like these. Every systems has an error rate and I fail to believe that good paying customers, like myself and my partner, should have to overcompensate for bad business practices.

  

  Business response

  01/04/2024

  Thursday, January 4, 2024
  
  *******************
  *************************************;
  *******, ** 30318
  
  RE: Better Business Bureau Complaint
  
  Complaint # ********
  
  Dear **************,
  
  I hope this letter finds you well. My name is *************************, and I serve as the *** of National Parking. I have been informed about your complaint lodged through the Better Business Bureau, pertaining to an incident on December 27th, 2023, at our parking location at *************************************************************
  
  We are truly sorry for any inconvenience or distress this situation may have caused you and your partner. At National Parking, ensuring customer satisfaction and positive experiences are our top priorities.
  
  Having reviewed the details of your case, we are deeply concerned about the incident involving the booting of your vehicle and the conduct of the *** representative. The claim of an unofficial payment request for the boot removal is alarming and entirely contrary to our ethical standards and policies. Rest assured, we are rigorously investigating this internally.
  
  In light of your experience, National Parking acknowledges the distress caused and has initiated the process to reimburse you the amount of $81. You should have received an email regarding this reimbursement.
  
  We thank you for bringing this issue to our attention. Your feedback is essential in helping us enhance our services and prevent similar occurrences in the future. We regret any inconvenience this may have caused and are committed to ensuring that such incidents are not repeated.
  
  Wishing you all the best,
  
  *************************
  ***
  National Parking

  Customer response

  01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Cassipea *****

• Initial Complaint

  08/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had dinner for my Aunt's 60th Birthday at ***********************. Valet parking parked my car and the company is National Parking. I filed a claim and my claim was denied. They need to do the right thing and pay to fix my car.

  

  Business response

  08/20/2022

  Saturday, August 20, 2022
  
  *************************************
  30 *************
  *******, ** 30342
  
  RE: Better Business Bureau Complaint
  
  Complaint # ********
  
  
  **************************:
  
  I hope this letter finds you well. My name is ********************* and ** with National Parking. I was recently made aware of your complaint through the Better Business Bureau.
  
  We are very sorry to hear about the unfortunate circumstances that occurred with your vehicle. Our Company takes pride in quickly and diligently resolving claims. Every claim filed is fully investigated by our claims team and decided by committee. After this process, our team determined that the Company was not able to accept liability for the reported claim. 
  
  After I was notified of your complaint filed with the BBB, I reviewed the claim with my team. Upon review, we could find no evidence of how the reported damage could have occurred while in our possession and it was not reported until days after leaving the property. Although National Parking sympathizes with you on this unfortunate circumstance, I will have to stand behind their decision to deny the claim. We appreciate you taking time to make us aware of your complaint and I wish our communication was under better circumstances.
  
  All the best,
  
  *********************
  VP Operations
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩